* Indicates a required field

Recent Reviews from AutoNation Nissan Memphis

I purchase a vehicle in September 2022. And there was issues with the molding around my front windshield. I numerous sent text messages & photos to my salesmen and had made three or four trips to the dealership to sign missed paperwork, etc. It has got to the extreme of me, pulling over to fix the molding on my windows. So on January 10 around 11:30 am I stop by the dealership. I was greeted at that time by the front lady . She had stated ti me that the manger was holding a meeting with the salesman personal. So I had a seat & waited until they finished. Upon the completion of the meeting, the store manager a tall African-American man approach me. Ask me my concern I have stated that I was coming up there to get my windshield fixed and to get the brackets to go on my windshield. I told him that I have been coming up here since September to get this procedure done on my vehicle. I explained to him that I was told I was waiting on parts to come in so he stepped away. Spoke with another gentleman they went and looked at my vehicle, came back in and told me give me a moment I think the parts in the back came back shortly to state it was and they want to pull my vehicle around to put the parts on there maybe about 15 to 20 minutes later my vehicle was pull back up front and one of guy for the service department said that the part was fixed properly and the molding around the front window sealed would have to be seen the glass repair on Monday . A Caucasian heavyset build guy with glasses came outside and I say that to him that I have to deal with this issue since September when I purchase it . And as a sense of he say yeah, I remember this vehicle I asked for a car because I needed to leave to make my previous appointment. That was at least 30 minutes away. By the time I’m very frustrated and I’m ready to go. I go back into the building to speak back with the gentleman to get out at a time or to see if I have to made an appointment for Monday repair of my vehicle. Once again, I want to sit down waiting like 10 more minutes went to my vehicle. I called and left a voicemail for this gentleman name Neal ( believe) still to this day I have not received a voicemail or text or email from this guy containing to my vehicle. Later on, I received a call and text message from my sales guy, Steven. He say to me I’ll bring the vehicle back on that Monday to be looked over by the glass repair company that was coming by to look at some other vehicles there at the car lot . So I made preparation to bring my vehicle up there and drop it off when I return to pick my vehicle up about 4:15pm I noticed that there is glue on my front windshield and a small crack. Also the shielding guards on the left and right side are still not sitting on my vehicle. Once again, I sent pictures & videos to my sales guy he apologize and that was the last of it. I am very disturbed on my vehicle being damaged. It may not be a new vehicle to them but it is to me . I still have to be watchful of the shield for them not to come out of place or be blown away within my driving. I truly would not recommend anyone at this time to this dealership. I need a oil change and I had an appointment but I canceled it because the service there just did not sit right with me not asking for the red carpet treatment but treating me as you want to be treated if you needed something done to your vehicle.

Ms. Baker Feb 18, 2023

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. I then asked to speak to his boss and he said “I am the boss.” So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, my family, my vehicle, and anyone else in the surrounding area.

Chris Hibbs May 17, 2022

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. When asked to speak to his boss, he said “i am the boss.” So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, vehicle, and anyone else in the surrounding area.

Chibbs May 17, 2022

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. I asked to speak to his boss and he said “I am the boss.” So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, my family, my vehicle, and anyone else in the surrounding area.

Chibbs May 17, 2022

Hello My name is Tonya Turner-Norphlet and I purchased a 2014 Dodge Challenger from Auto Nation Nissan on January 28, 2021 here in Memphis, TN. I have only had the car for 2 months now and I have had some concerns with the car. Mr. Edwin Lewis and the service team have been taking care of me when dealing with problems/concerns with my car. I took my car back on last week April 7th and I just picked it back up on April 14th due to the windshield molding and the cow was needing to be replaced. The molding and the cow was dry rotted and they had to replace the windshield in order to get to the molding. When I got the car back the dash board in the car was buckling out around the vents and by the windshield. I have pictures of the damage and I also showed the service supervisor and Mr. Lewis the damage to my car. I spoke with the service person and Mr. Lewis about this problem to see if they could tell me how this happened. I also took my car to Dodge on April 15th to see what the problem was and they informed me that it was caused by the heat that was used to replace the windshield. I informed Mr. Lewis on April 15th and April 20th and he stated that there was nothing they could do about that. I took my car to their service department for one problem on April 7th and now I’m getting it back on April 14th with another problem that I cannot afford to get I fixed. Since I’ve had the car, I have only driven it once or twice to see if there were any concerns before I let my son take it back to school. I have spent out to much money to purchase this car from a reliable dealership and this is what is going on now. When I drop the car off there was nothing wrong with the dashboard and now it look horrible. I need someone to give me a call at 901-406-7984 so that this problem can be taken care of in a timely manner. I am a single parent that is struggling through this pandemic to take care of myself and my child. Thanks so much for your assistance in this matter! From: Tonya Turner-Norphlet Sent: Wednesday, April 21, 2021 2:27 PM To: customer.relations@autonation.com Cc: tshieste@gmail.com Subject: Major Concerns Hello My name is Tonya Turner-Norphlet and I purchased a 2014 Dodge Challenger from Auto Nation Nissan on January 28, 2021 here in Memphis, TN. I have only had the car for 2 months now and I have had some concerns with the car. Mr. Edwin Lewis and the service team have been taking care of me when dealing with problems/concerns with my car. I took my car back on last week April 7th and I just picked it back up on April 14th due to the windshield molding and the cow was needing to be replaced. The molding and the cow was dry rotted and they had to replace the windshield in order to get to the molding. When I got the car back the dash board in the car was buckling out around the vents and by the windshield. I have pictures of the damage and I also showed the service supervisor and Mr. Lewis the damage to my car. I spoke with the service person and Mr. Lewis about this problem to see if they could tell me how this happened. I also took my car to Dodge on April 15th to see what the problem was and they informed me that it was caused by the heat that was used to replace the windshield. I informed Mr. Lewis on April 15th and April 20th and he stated that there was nothing they could do about that. I took my car to their service department for one problem on April 7th and now I’m getting it back on April 14th with another problem that I cannot afford to get I fixed. Since I’ve had the car, I have only driven it once or twice to see if there were any concerns before I let my son take it back to school. I have spent out too much money to purchase this car from a reliable dealership and this is what is going on now. When I drop the car off there was nothing wrong with the dashboard and now it look horrible. I am a single parent that is struggling through this pandemic to take care of myself and my child. I received a call today from their central office and general manager Ed Lewis. Ed Lewis stated that the dashboard was going to eventually buckle up and they are not responsible for it. Even through when I dropped it off, it did not look like that. This is totally unacceptable!!!!

Tonya Turner May 26, 2021

I’m very fortunate my parents purchased and paid off a 2015 Nissan Sentra in 2016 for me as a graduation present. Ever since I’ve had it Auto Nation Nissan Memphis has screwed us ROYALLY. 1)if you want to make an appointment, expect to make several phone calls, be on hold, rude answers with no real information, and your car to still experience issues after issues. 2) once I had to bring my car back 4 times to fix an issue they would not double check or correctly fix - over a broken tail light- 2 times where I waited 45+ minutes in the waiting room for them to tell me they didn’t have th part to fix it that day 3) I have 100,000 mile warranty with them. I called several times the last few days to see if my warranty would cover the thing that needed to be fixed and a tow (which is under my warranty/manual when my parents bought the car)- the woman on the phone today told me my car (which was inoperable) had to PHYSICALLY be on the lot to check / even tho over the phone they confused my sisters car and I for YEARS even with several corrections by the VIN number. 4) once I just needed my wheel lock replaced and the one off hacks told me I had to replace all the locks ($100+) , thankfully the only woman advisor took my outside and told me to drive to the farther Nissan to get just the lock replaced (a $30 charge) 5) the time it took me 3+ times to get my brake fixed, the rear middle brake light (which wasn’t the initial issue) was out as if no one check to see if it was all fine for the customer to pick it up the next day (I had taken off days off work for this). I was very upset and still , no remorse. My parents and I have spent hundreds and thousands of dollars there , purchasing new cars etc. they still have NO CARE for their CUSTOMERS, including the GM. I plead you plead , DONT buy a vehicle from them and certainly don’t expect service. It’s so disgusting and disappointing. If you need more, check their other reviews. Please go elsewhere and not waste your hard earned time or money.

Allison Wiles Jan 24, 2021

I’m am completely Dissatisfied with what happen today. I Drove 5 hours from Ponchatoula Louisiana to buy a 2003 InfinitI i35. This is about a $4000 car, I’m not expecting it to be perfect, however when I called ahead and gave a deposit to hold the car I asked questions. The questions were direct, like is there any problem with the car? Dose everything work? Is there any rust? I was told NO there nothing wrong with it and it has none of those issues, we are an auto nation store , and all of our vehicles go through a point inspection and reconditioning. Well it was All a lie the car had several issues and was covered in rust, under the car and under the engine compartment. My sales person Phoebe gave me all false information on this vehicle. After I showed no interest in the vehicle she gets her used car manager Curtis or Cortez, he comes over being real short with me, telling me it’s a cheap car and he gave a whole bunch of Excuses which are the tools of the incompetent. All I asked for was Factual information, I hold a completely different Standard when it comes to buying a car cash or finance because, I am also in the car business. I’m a sales manager for a Dodge Chrysler Jeep dealership. I simply was looking for a Particular type of vehicle I found it at AutoNation Nissan of Memphis called to inquire about the vehicle and was bamboozled and lied to. I wasted a whole day five hours driving there five hours driving back home without a vehicle.I did receive my deposit back and it supposed to be credited back to my account I will follow up on that in a few days to see if that happens. In closing I don’t recommend anyone by vehicle from AutoNation Nissan Memphis they’re all about a dollar and could care less about the customer. I’m not some bitter customer or someone trying to steal the spotlight, I’m a normal customer just like anyone else and I demand respect and dignity. I hope that some one higher up in management sees this post and reaches out to me soon. Matter of a fact I’m Calling corporate. Darren Giddens

Darren Giddens Dec 1, 2018

Bad Service Experience: Since my survey was declined to be sent to me after my recent service experience, I will just do my survey here. My car is 2yrs old and still under warranty. I’ll first start with why I brought my car in, what they “did”, and then finish with the issues from this visit. And I don’t want some generic response from the dealership saying “please contact our GM to discuss your issue”. I was already told the service manager would contact me but it’s been a week and no call yet. 1) My Reason for the Visit: I had an ABS (brake) recall, my steering wheel creaked, I wanted my cabin air filter checked, and I had a few lighting issues (taillight and interior dome lights). 2) What they Did: After almost 2 weeks of being in service, they did the ABS recall, made my steering wheel creak worse & looked at the cabin air filter but did not latch back. My issue with this Visit: 1) Brake Recall: This issue is the reason I resorted to FB since they declined to send me my survey and this should be known. When you replace a major component of a car (like brakes) you should ALWAYS Test Drive the car...they did not. I knew this immediately because of the odometer reading between drop off and Pickup. When brought to the advisors attention before driving away, he made up excuses as to why they don’t do that. Seriously? That is a major lawsuit waiting to happen! 2) My steering wheel sounded worse when I picked up my car. Sure they looked at it and they did something but who knows what. It definitely was not the right part they chose to go with. The advisor made up the excuse that all cars in my model creak like that. Really? That’s the answer he chose to go with? Just tell me the tech doesn’t know how to fix it. 3) After checking the cabin air filter the tech did not latch it back. It sounded like I had an air leak flowing through my cabin on my way home. 4) At this point, I don’t think any of my lights were ever looked at. The next day, I made an appointment with another dealership. They fixed my steering wheel, cabin air filter and my taillight and I had my car back in 2 days. I fell in love with this particular dealership due to my sales experience. This is my second car I’ve purchased from this dealership and I chose to go here for service because I thought I’d get the same experience from them. I was very wrong. I seriously had thoughts of selling my car after this experience and go to a different model. Now that my car is fixed I love my car again.

Nichole Fayette Nov 10, 2018

I went to look at a 2017 Nissan Altima, I went on the 4th and ended having my mom cosign with me but she is not here in Memphis and they said it was fine. I didn't like the amount they ended up coming back with, so I said I needed some time to think. I went back on the 6th and it was a different sales and finance person. We got everything figured out, they wanted to charge me $500 to have the paperwork sent to Arizona for my mom to sign, even though there is an AutoNation in the same city. The finance manager ended up calling the AutoNation and spoke with the manager there and said I wouldn't have to pay the fee because they could overnight it there. I made sure I asked, when I come back in the morning if that would be the amount I would be walking out the door paying, and he said yes. I came back the next morning thinking it would be a quick process and it DEFINITELY was not! The day sales manager was trying to charge me the $500 fee to send the paperwork out again even though I was told it would be waived, I said I would not be paying that and my mom even came back and said she would pay to overnight the because there's no way it would cost $500. The day manager then said he didn't want to have anything else to do with it because he didn't know why the finance mngr approved that and that it wasn't for him to do and there were too many people in this deal even though there was only the 3 of us. The sales guy said because I came in on the 4th, those people are also in on it, even though I hadn't even seen them anymore. After being there 2 and half hours they finally waived the fee and said they would contact my mom to get her info, so they knew where the paperwork would need to be sent. Once I signed all the paperwork the finance guy said she would be contacted that day and the paperwork would be overnighted because they wouldn't let me keep the car until she signed the paperwork. She just wanted to make sure they didn't drag their feet when it came to sending it off so I would have a vehicle. As of today, they STILL have not called her and when I called and left a message, no one returned my call. It really feels like they don't even want to make a sale all because I said I wouldn't pay that $500 fee. I will say the second sales guy Ed, was VERY helpful and I appreciated everything he did, but the sales manager, Kenny just made me feel like I was wasting his time. I have no problem with them not wanting to make the sale over $500 but don't waste my time having me wait around and fill out paperwork if you're not going to follow through on your end of the deal, I'd rather just go somewhere else.

Stephanie Harden Feb 9, 2017

Shopping for My Daughter's First Car for 16th Birthday -- Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience I visited 6-7 dealerships about a month ago to test drive a variety of vehicles to see what I thought would be a good fit for my daughter. Last Saturday, I got up early did some research, and went out searching for 2 vehicles, Toyota RAV4 and Nissan Rogue. Spent all day, going all over memphis visiting 12 dealerships. Actually found a couple of possibilities. Decided to visit the last dealership on my list AutoNation NISSAN to look at a Rogue. I was greeted by a young man, who's approach I greatly appreciated - Jonathan Fought. (I hate when I'm greeted with a cocky, prideful, and/or arrogant Sales person that don't greet me with the intent to help me with what I'm looking for.) Jonathan Faught greeted me and he began for first LISTENING to me and what I was looking for. I felt he wasn't pushy, but instead was genuinely interested in HELPING ME the customer. (so far he was 2 for 2 in my book). Then he showed me what you had to offer in line with what I was looking for. He went over the features and benefits of the vehicle (again without being pushy or aggressive... 3 for 3 now). Took the Rogue out for a short test drive. I loved the way it handled and braking and I was convinced that the Rogue was going to be the car for my new 16 yr old. Now, it was just a matter if I was going to be able to buy it here or go back to 2 other options I had found early that morning. Both other vehicles 2011 were 1 owner with 32-36K miles. I really liked the car, Jonathan's attitude and approach towards me and I wanted to drive back to Bartlett to get my wife so she could see it and test drive if she wanted to. Then one of the Managers stepped in (can't remember his name) and offered to allow me to just take the vehicle to Bartlett to show my wife (I really appreciated the pro-active attitude and willingness to do everything possible and gave me the impression that the customer comes first). Then he went over the CarFax report and explained further how the report worked, what to look for and benefits of it. All of this still happened as I was leaving the dealership without the intent of buying the car because of the price being a little out of my budget. Now we're 4 for 4, I was truly impressed with the level of professionalism, courtesy, customer-first approach. After understanding the CarFax report and the value of being able to see the service records for this vehicle. I decided that I might want to adjust my budget just slightly in order to have this peace of mind of knowing what I was getting. All that said....I would highly recommend allowing this dealership the opportunity to help you with your search for a new or used car. I genuinely had a CUSTOMER COMES FIRST Experience with Jonathan leading the way. We decided to purchase the vehicle and surprise my daughter with it that night. They even lent us a big red bow to put on the vehicle (once again.... taking care of all the customer's needs). Since, the purchase, Jonathan has been following up with me to check to see if I had any questions, concerns or anything he might be able to help us with. Jonathan - "My job didn't end when you left the store, please know I'm always available to help" Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Salesman: Jonathan Faught Dealership: AutoNation NISSAN 901-759-6100 Address: 4140 Hacks Cross Road, Memphis TN 38125

Bryan Chapman May 16, 2015

Free Price Quote

Model Showroom

GT-R

Z

LEAF

ARIYA

Armada

Kicks

Murano

Pathfinder

Rogue

Rogue Sport

Altima

Maxima

Sentra

Versa

Frontier

Titan

Titan XD

Recent Reviews from AutoNation Nissan Memphis

Cars.com

Edmunds

Facebook

Google+

Structure My Deal Recent Activity

Free Price Quote

Model Showroom

Recent Reviews from AutoNation Nissan Memphis

Cars.com

Edmunds

Facebook

Google+