They sold the Nissan Murano 2/25/19 as a new vehicle with 21000 miles on it. It was shipped from CA through Autonation. They called us and told us the vehicle was ready for pickup, by the time all the paperwork was done it was night time. We drove the vehicle home, unfamiliar with all the indications on the dash. The wife did not drive the car right away, because she wanted custom matts on the floor and seat covers due to our impression that it was a relatively new vehicle with no damage. The following week, the wife drove the vehicle for the first time and noticed there was an orange indication on the dash that there was an obstruction on the right rear bumper area, that wouldn't clear. I confidently told the wife to continue to drive the vehicle until we get it serviced, that the dealership would repair any problem we had with the vehicle. Instead the dealership charged me $136 for an oil change and said they would not cover the expense for the faulty sensor and it would cost me $1200 for the repair and programming.I won't be recommending this company, nor it's sales team to anyone. I am military and will be letting Navy Federal and USAA know about my experience with you guys.Thanks in advance for your time and consideration in this matter. Sincerely, Corey Jones

Everything was perfect. I was late to my appointment to get a oil change and they still managed to get me in and out quickly and also gave me a few pointers. Def reccomend them. Me and my mom and sister and aunt bought our cars from this dealership.

Excellent customer service, very personable staff and overall a pleasant experience throughout the whole process.

the service at this dealership is probably the best I have experienced. No pressure and a relaxed atmosphere

I greatly appreciated the personal attention by the service staff. Also, the staff was familiar with tire and other add-on insurance policies, which saved me time in showing them my policies.

free samwiches in the waiting room

I had an incredible experience purchasing through AutoNation. Everyone on staff was so friendly from the moment I walked through the door. Patrick was my salesman and he was outstanding in finding the perfect car for me. Phoebe was a major help as well with finding the car and getting the right price! World class facility and staff, highly recommend them.

Have done business with them for 15 years. Bought two cars the same day in 2010. The maxima with just 54,000 had $5,000 worth of work. Nissan USA paid $2000 of it. After this my car was making noise. Took it many times to Autonation Nissan and they said it was fine. Took to another place and the engine hadn’t been bolted when they did the work. Called the GM and he offered a free oil change. I could have died. Now same car 7,000 miles later has some of the same problems. Terrible service.

I have experienced friendly and polite men and women who have helped me with our cars.

I actually came in to get an oil change and tire rotation for my 2015 Altima. And as always, I look over the vehicles on the show room floor, checking out the prices, I decided that if its GOD's will, I will walk out of Autonation Nissan with a new vehicle. That's when I met Stevo, He was very patient and friendly, I picked out several vehicles all 2019s but it depended on which was more practical and economical for my budget, Keith, the Gen. Manager, and finally Josh in finances was added to my team, All I can say is, "I've never had so much fun spending money. I must admit, my son an experience car salesman was on hand via phone to help guide me through the process. All I can say is my autonation team was there for me, very patient and worked in my interest to ensure my satisfaction, I must give credit to my fiancee'. As long as it took, he never seemed tired, inpatient, or frustrated with the amount of time it took me to settle on the 2019 Rogue SL, I also appreciate the service department who patiently waited for my payment for oil change and tire rotation while I made up my mind about a new vehicle, or whether or not I was going home with my 2015 Nissan Altima, I miss her (Pearl was her name) but I decided on the Rogue (Nightingale is her name, compliments of Josh in finances). Thanks Autonation Nissan,

I brought my Murano in for some routine service and to track down a rattling noise from the drivetrain. The service was done well and the rattle diagnosis seemed to go quickly. However, I was never informed of who my service advisor was and I’m not sure the advisor knew either. I received one phone call attempting to explain the issue that existed with the rattle, but the advisor didn’t have enough details and planned to call me back before the close of business that day. That call never came. I called the following day to investigate and was told by a different advisor that they needed to speak with the actual technician to get a better description. I was told a return phone call would be within an hour. That call also never came. I called again on day 3 to see what was happening. All services were complete and since the rattle was going to be a $3500 repair I opted not to pursue it. So what ended up being a job that was completed within 24 hours of dropping the vehicle turned into 72 hours without my car. The last 48 hours was phone tag to discuss what the technician and advisor had known for some time. Very frustrating. The advisor did not charge me the diagnostic fee for the noise investigation which was nice. And he told me they had recently lost two advisors and were running thin as a result. That’s unfortunate, but having customers leave frustrated and potentially unhappy is worse.

I would have to do two separate ratings. Our car sells person made it a very good experience he was knowledgeable low key and no pressure. A 5 star I was very short on time so we were sent our final figures by email so our cash purchase would be quick and easy.... WRONG after agreeing on everything we were sent to the finance "Box" even though we were paying cash. We had to get all of the sell pitches on service for the next one and a half hours. I finally said "I have to go to work!" Too sad I really thought car buying would not be a bad experience! A 0 star!

AutoNation Nissan Memphis is truly one of a kind. My experience there was awesome. They showed genuine concern for my well being and was determined to get me in the vehicle I needed. I appreciate their generosity and expertise. AutoNation Nissan Memphis ROCKS 💯💪🏾❤️

Purchasing my new Nissan Rogue was fast and easy, thanks to Fabian, Demetrius, and Keith... Thanks AutoNation

AutoNation Nissan Memphis is truly one of a kind. My experience there was awesome. They showed genuine concern for my well being and was determined to get me in the vehicle I needed. I appreciate their generosity and expertise. AutoNation Nissan Memphis ROCKS ?????

As always, great service with AutoNation Memphis. Thanks

My experience was the best I got my car at Nissan last year and everything has been great , I recently got an oil change and the service was 5 stars!

Went here and thought i had a transmission problem, after they checked it out they said all it need was a tuneup.They did the work which was ok ,but they charged me $775.Iam on ss and that hurt never should have cost that.One year ago it cost me $225 in california.Dont go here ,p.s they overcharged me and have the nerve to send my something in the mail for a free oil change, these people are blood suckers.I made a deal with this company,and was told they would return me $250,was told they sent a check over a week ago and i have not got it.Hell i only live 8 miles away ,what do you think

The wait time is always long. Brought in for one thing and almost left because they thought it was fixed. When I went back, they realized it was something else major. Had I not went back or light came on, I would have been thinking the original issue was resolved. They kept me informed and gave me a rental. My main concern is the fact that i have a 2 year old vehicl with a major part that needed replaced and nobody could say why. I got a new vehicle to avoid issues so I can pass it down. Now I'm worried that I got a bad vehicle for a major part to go bad so quickly with no explanation. UPDATE: I get a response on my post to call but the number is the standard computerized number and does not get me to a manager- just different departments (i.e. sales, etc). I also get an email to reply directly to the email about my experience but the email is a "no reply" email address, so how can I reply to the email? Seems to me is that they do not want to be contacted.

Wonderful service! My car was just our of warranty and they were able to still get my transmission completely covered and replaced within a week. Exceptional service! Maria was professional and a pleasure to work with!!

Jason Jewell was very helpful in making this process easy and uncomplicated as possible. After experiencing a bad experience with Landers Nissan in southaven, I contacted Jason and explained my issue and he took care of everything from that moment on, he even called me by name upon meeting for the first time. I have never had such a stress free experience at a dealership as I had with Jason and AutoNation!

Awesome service.

The wait time is always long. Brought in for one thing and almost left because they thought it was fixed. When I went back, they realized it was something else major. Had I not went back or light came on, I would have been thinking the original issue was resolved. They kept me informed and gave me a rental. My main concern is the fact that i have a 2 year old vehicl with a major part that needed replaced and nobody could say why. I got a new vehicle to avoid issues so I can pass it down. Now I'm worried that I got a bad vehicle for a major part to go bad so quickly with no explanation.

In February, 2014, I bought a 2011 Armada for my son as a graduation gift. It was a certified used car, so I felt no need to get a CarFax or Autocheck report, Five years later, while listing it for sale, I discovered that both agencies report that it had collision damage in 2013. One of the agencies reported the damage as "severe". I spoke with current used car manager, Curtis Jones, regarding the issue and he made it clear that he had no interest in helping resolve the matter. Don't make the mistake I did and buy a used car from these people, certified or not, without a report from BOTH agencies.

Very professional and quick. Excellent work.

N/A

Jason was excellent and keep me updated with everything

Patrick was my saleperson and let me tell you he did a wonderful job! Even when I got discourage he always would say something uplifting!

Looking for a new car love love love

AutoNation has been by far the best experience for me and my family. Umut Gurbuz was excellent car salesman who never stopped helping me till he found something in my price range and my liking. Now that’s customer service.

Overall good experience, but three concerns. We were test driving a CPO vehicle, but just a few minutes into the test drive we heard a scraping sound from the left front wheel. We got it back to the dealership and the service department checked it out. A plate on the rotor was out of place. Resolved quickly, but surprised it was missed in their 150 point inspection. Second concern, some details indicated there were two keys included with the car, but when we took receipt of the car they could only find one, Looks like I am stuck buying a second key if needed. Final comment, entire process took quite a while, almost 4 hours and this was a cash deal.

Went here and thought i had a transmission problem, after they checked it out they said all it need was a tuneup.They did the work which was ok ,but they charged me $775.Iam on ss and that hurt never should have cost that.One year ago it cost me $225 in california.Dont go here ,p.s they overcharged me and have the nerve to send my something in the mail for a free oil change

They were great. Gave excellent feedback on the care of my G35...

Went here and thought i had a transmission problem, after they checked it out they said all it need was a tuneup.They did the work which was ok ,but they charged me $775.Iam on ss and that hurt never should have cost that.One year ago it cost me $225 in california.Dont go here

Very positive car buying experience. I could not have asked for a better salesman than Fabian. He was extremely knowledgeable and, most of all, patient. I would DEFINITELY recommend him to anyone who is looking to purchase a new vehicle. I also liked the fact that even after I purchased the vehicle, he still checked to make sure I was enjoying the vehicle and told me not to hesitate to contact him if I needed anything or had any questions.

Great service!! I have had three nissans in the last 10 years, two of them bought at this dealership. I am always happy with the service I receive at AutoNation!!

good and kind service everyone was courtesy and professional and make me feel welcome

Went here and thought i had a transmission problem, after they checked it out they said all it need was a tuneup.They did the work which was ok ,but they charged me $775.Iam on ss and that hurt never should have cost that.One year ago it cost me $225 in california

always friendly and priced fairly.

Awesome Place!

It is very nice place to go fast and people there are so nice .

Rude disrespectful people. You ask a simple question. They treat you like garbage. Auto nation is crap. Go somewhere else. They don’t stick to what they say. Pathetic.

I came here for a maintenance check that I scheduled. Spoke with Bobby and told him I DO NOT have any issues but I want my car checked on because of emails they’ve sent me about check ups.. I tell him I have not had an oil change, he immediately tells me I need an oil change and an engine flush WITHOUT having someone look at the car, which is why I scheduled to come here because he literally could have told me that on the phone.. I still asked that someone looks at the car because I wasted my time coming here but because I wasn’t prepared to pay for the oil change and engine flush he just tried to tell me to come back when I want to do that and NOT look at the rest of the car as if that is the only possible issue.. Seemed to me he wanted me to pay for something and to come when I could , and if not they didn’t want to do their job.

I can a day early from my appointment by a mistake, but I told that was okay and taken in and out timely manner and service great.

Great customer care!!!

Awesome customer service and atmosphere

Parts dept NEVER answers the phone .What a joke!

You are not going to leave the dealership without a new vehicle.

Great customer service. The service rep that assisted me was the best. He showed me where everything was while I waited for my car. He also explained everything to me and even walked me to my car. I love the way the waiting area is set up. I will definitely be back.

My salesman Fabian Rouser was great. I also met the sales manager, service manager and finance manager. They all made me feel very welcome and appreciative for visiting the dealership.

Fast service with an appointment

I had a routine service appointment at Auto Nation Nissan Hacks Cross and Jason was wonderful. He promised my car would be ready by 8:40 at the latest and at 8:00 it was complete. He also supplied me a list of recommended items that needed to be taken care of at my convenience but did clarify which was most urgent. It was a very pleasant experience.

Great atmosphere and everyone were very nice!

Everyone in the service department was very nice and helpful.

The team was very helpful in finding us a used vehicle for our teenager. We would use them again if necessary. My only frustration was the amount of time it took for all of the paperwork. We agreed on a price on the first night but had to come back the next day to finalize it. The first time i can sort of let go of the fact that we were there over an hour but once the price was decided on, finalizing the paperwork should not have also taken over an hour.

I recently had a issue here and the GM called me within 24hrs and addressed the issue and made it right 100%. Finally someone who cares about the business he represents. 100% satisfied would go back and do business with them

I had a great experience at this location. About two weeks ago I purchased my first car, they were very patient with me not knowing a lot about cars and gave me the best deals! Rod made sure that I was taken care of, even on his off day! I definitely recommend this location! ☺️

I would not trust any sales person there. I called to pay off my car and was told a figure and when I went in I waited a hour for paperwork and they tried to slip in a $599 fee for paying off my car. GO SOMEWHERE ELSE

The service was excellent.

Everyone was so nice. They even have a playroom for the little ones.

AutoNation Nissan on hack cross is the best!

They are not flexible with customers that work Monday- Friday. I was first in line at 650am and the denied me service because I didn't make an appointment😔

The personality of the workgroup as a whole.

Thanks for the excellent service 👍

I had a very positive experience, as the service department was very reassuring and thorough. My car is running well again and I have no reason to believe anything was overlooked. I will definitely be back .

Extremely satisfied with the service department and the technician.

Great experience! Jason is the best! Their shop did a fantastic job! Highly recommend!

Good place

I had an awful experience with your establishment. I financed a vehicle with your company on December 23, 2018. I signed the contract placed a down payment and presented my trade-in. On December 27, 2018, the financing Director Curtis Jones called me and stated that we should not have given you the car for the agreed amount. If you would like to keep the car you will need to put down more money. I was completely confused because the entire deal was closed over 72 hrs prior to his call. I asked for answers but never was provided. I submitted a complaint with Corporate pertaining this dealer location. I went back to get another drive out tag on January 22, 2019 because my licence plate had not arrived as of yet. When I went to visit Dealership. The financing mgr. Curtis Jones stated that he is going to get his Fxxkin Car back. He refused to give me another drive out tag and didn't want to acknowledge contract. I wrote a post dated check for my vehicle that he cancelled and kept my trade in and took my vehicle. Now, I have no car or my trade in . I was locked into the Dealership until I called the police regarding this matter. The police told me they never heard of a dealership allow someone to have a vechile for and entire month and then when they arrive to pick up a drive out tag tell them they have no deal. He suggested that I seek legal matter. I am trying to get my trade -in but I am being placed on hold or completely given the run around. I regret ever dealing with this Dealership. Bad investment. Horrible Service Never Again

Josh and Patrick are true assets to autonation! In the past, I hated the car buying process. They made this process very smooth and I appreciate that greatly. I will definitely be referring people!!

The entire team was so helpful to me. I would highly recommend them.

The entire made the process as easy as possible and worked with me to make the deal happen.

I received excellent services. Mr. David Connally is an excellent person. He was my sales person. He treated me with dignity and respect. He has patience (not pushy). I enjoyed working with him. I am very satisfied.

Tommy was an amazing servicing advisor. He was very thorough and very knowledgeable. Very professional. Very attentive. I appreciate him very much. I will be back again.

Tesh Dotson was very helpful, knew every detail and feature on every Nissan. The staff was also great. Ms. Dotson kept me aware of her business hours, cars they have in stock, shipping priorities on vehicles I wanted, and we test drove everything I thought I would want to buy. The service was Amazing! Go see Tesh Dotson at Auto Nation Nissan Hacks Cross

Friendly sales staff but not pushy. Manager even stop and spoke a while.

After searching for a new car for several months, I decided on a new 2019 Altima. This dealership was fantastic! They never tried to hard sell and walked me through everything. My salesman was great! The GM introduced him self and the new car manager personally guided me through the financing. I had a great experience that I did not have at any of the other dealerships in town or out of town. I had a blown speaker and brought it in to be looked at through the service department, a few days after I purchased the car. The service department was very efficient and easy to deal with too. I highly recommend this dealership and the awesome employees working there.

The service was great here. Not only did I get a great deal on my new Nissan, but the staff was very helpful.

The best dealership to buy a car from hands down. Long story short I went to another Nissan dealership before them just wanting to look and weigh my options and the other dealership completely lost my trust after they shopped my credit scores to different banks after I made it extremely clear both verbally and written that I didn’t want them to because I already had my financing picked out. I called AutoNation Nissan the next day and they took the absolute best care of me. They were very honest and transparent with everything they did and I will be a forever customer because of that. Thank you Keith, Phoebe, Anthony and the rest of the team. You guys rock!!

All I wanted for 2018 was a new car! Got it! ... a 2014 Infiniti QX 80. Thanks, Mr. Simmons, Steve O and Curtis (Used Car guy) for all of your help and patience with shipping the car here from Florida. It took longer than I wanted, but it was well worth the wait.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate the diligence of the technician who performed the repairs.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate diligence of the technician who performed the repairs.

This is the third car I have purchased from this dealer and I have always been happy with the service. They work very hard to make it all work for you I am so impressed with the service. From sales to Josh who handles the paper work

Nissan Fan!! Great service.

Sold me a lemon and they knew it!

I had a hassle free experience with Jon and the other sale people at AutoNation Nissan. The pulled no punches, were upfront and honest, answered all my questions, offered quality customer service, gave me time to think without feeling pressured and at the end of several weeks of research/ test driving/ shopping/ haggling I left feeling good about a the deal I received and the quality of my choice. I would highly recommend any friend or colleague to consider checking out AutoNation Nissan for a new car.

I purchased a 2018 Nissan Maxima SR and they customized the car to my liking. I will give my salesperson and finance guy a 5 star rating for addressing every concern and question possible. I appreciate their customer service.

Chuck was very professional! He was a great representative to work with!!!!!

Great experience from beginning to end! We will buy from them again for sure.

From working around my schedule, to picking the perfect car for me and my family, Phoebe and the rest of the staff were so helpful and wonderful! I would definitely buy from them again! They even let me participate in their Christmas party while waiting for my car!

Good experience. Not a lot of negotiating on price.

Overall good experience. Tommy helped fix my 2010 Nissan Sentra. He was courteous and willing to get my car fixed as soon as possible.

Great service

Just bought a Nissan Altima for our daughter and they made the experience great from beginning to end. Lowell, Ed, and Josh went above and beyond and we can’t thank them enough. They made this Christmas one our daughter will never forget!

Tommy kept me updated while my car was being repaired. He was very helpful, courteous, and willing to help me get my car back up and running.

One word, ENJOYABLE. Maybe two, PLEASANT. Okay three, FRIENDLY. Oh well forget the count, they were all very knowledgeable and professional and at the same time made me feel comfortable and no pressure, which was very important to me.

Great service, kind and considerate. I had service work that needed to be done. Several items that is was time to be done. They explained everything to me gave me my options, prices etc. They asked me questions and helped me get the most important things that needed to be done within my budget. Fast service for all that my car needed to be done. Thanks

Exceptional customer service in the service department. Each employee was very helpful and courteous and kept me informed of the status of my vehicle's repair.

They were helpful .. Edward B was very honest...we love the ride

If you can't get a vehicle here, you can't get one anywhere

Dealership sold a bad car? You can have your car returned and get your money back or have the dealer pay for the repairs and for any pre-existing damages by hiring an auto fraud lawyer. Im thinking of hiring a fraud lawyer. I brought a brand new car a now it giving Problems. I went to speak to advisor there that sold me the car but he said there nothing we can do but to see if we can fix it. But it a brand new car can you trade it for something else. I’m really mad and thinking calling fraud lawyer to this Nissan place. I try to resolve this with someone there who said there manager but they start yelling at me .

The service department at Autonation Nissan on Hacks Cross in Memphis far surpasses any other Nissan service department in the area. They are kind, professional and fast, not to mention the quality of the workmanship. Thank you AutoNation Nissan!

It Was wonderful! Very informative repersentive Was very nice.

Car dealers have a bad reputation for ripping off consumers. While this may have been the norm in years past, many dealers try to treat customers better these days. However, that doesn't mean you won't run into any problems or that you won't get ripped off. It's still common to find "errors" in paperwork or problems with a new car after you've driven off the lot. In most cases, dealers will try to rectify the situation when you contact them, but there's always a few that require a heavier hand to get things settled. If you encounter a problem Nissan sold me a bad car and has bad service

Courteous service advisor. Kept me informed of the issues and they fix it in no time. Definitely will be back

This was my first time at this Nissan. I was referred there by my coworker Ms. Maxine Harrison. I went in to get an oil change and I received good service when it comes to hospitality. I was told by the guy that checked me in that he was going to do a wheel rotation as well; however he did not tell me in that they charge for that. I was under the impression that that was a service that came with the oil change....especially since this was my first visit there. When I got ready to pay the guy quoted me $77 and some change. I wondered to myself gosh their oil changes are high! I was too embarrassed to ask the guy what all he charged me for! I looked at my paperwork when I gotten in my car and he charged me $ 24 and some change for the wheel rotation! I won't get caught like this again because I'm only going to get serviced what I go to get serviced....and nothing more.

This was my first time at this Nissan. I was referred there by my coworker Ms. Maxine Harrison. I went in to get an oil change and I received good service when it comes to hospitality. I was told by the guy that checked me in that he was going to do a wheel rotation as well; however he did not tell me in that they charge for that. I was under the impression that that was a service that came with the oil change....especially since this was my first visit there. When I got ready to pay the guy quoted me $77 and some change. I wondered to myself gosh their oil changes are high! I was too embarrassed to ask the guy what all he charged me for! I looked at my paperwork when I gotten in my car and he charged me $ 24 and some change for the wheel rotation! I won't get caught like this again because I'm only going to get serviced what I go to get serviced....and nothing more.

Customer service depends on who you are. A couple of bad experiences. Will never go back to this dealership for service or purchases. The higher level leadership need to look at what's going on.

Very patient and helpful. Margaret rocks!

I’m am completely Dissatisfied with what happen today. I Drove 5 hours from Ponchatoula Louisiana to buy a 2003 InfinitI i35. This is about a $4000 car, I’m not expecting it to be perfect, however when I called ahead and gave a deposit to hold the car I asked questions. The questions were direct, like is there any problem with the car? Dose everything work? Is there any rust? I was told NO there nothing wrong with it and it has none of those issues, we are an auto nation store , and all of our vehicles go through a point inspection and reconditioning. Well it was All a lie the car had several issues and was covered in rust, under the car and under the engine compartment. My sales person Phoebe gave me all false information on this vehicle. After I showed no interest in the vehicle she gets her used car manager Curtis or Cortez, he comes over being real short with me, telling me it’s a cheap car and he gave a whole bunch of Excuses which are the tools of the incompetent. All I asked for was Factual information, I hold a completely different Standard when it comes to buying a car cash or finance because, I am also in the car business. I’m a sales manager for a Dodge Chrysler Jeep dealership. I simply was looking for a Particular type of vehicle I found it at AutoNation Nissan of Memphis called to inquire about the vehicle and was bamboozled and lied to. I wasted a whole day five hours driving there five hours driving back home without a vehicle.I did receive my deposit back and it supposed to be credited back to my account I will follow up on that in a few days to see if that happens. In closing I don’t recommend anyone by vehicle from AutoNation Nissan Memphis they’re all about a dollar and could care less about the customer. I’m not some bitter customer or someone trying to steal the spotlight, I’m a normal customer just like anyone else and I demand respect and dignity. I hope that some one higher up in management sees this post and reaches out to me soon. Matter of a fact I’m Calling corporate. Darren Giddens

Our Auto Fraud Attorneys sue car dealerships for fraud and scams such as: Selling the vehicle for more than the advertised price Hiding or failing to disclose prior engine defects and major repairs Our Auto Lawyers helping me Get your money back Return your car to the dealer and get out of your contract Keep your car, but make the dealer pay for repairs or pre-existing damage

Tommy went above and beyond to solve my rattling problem

I have big issues with 2018 pathfinder.

Great business

Very nice place to buy a car. Christopher Hogg was a great salesman and Josh was very patient and great to work with

Great service and great people. Jason is one of the best guys to ask for.

Everyone was very helpfull

Bad Service Experience: Since my survey was declined to be sent to me after my recent service experience, I will just do my survey here. My car is 2yrs old and still under warranty. I’ll first start with why I brought my car in, what they “did”, and then finish with the issues from this visit. And I don’t want some generic response from the dealership saying “please contact our GM to discuss your issue”. I was already told the service manager would contact me but it’s been a week and no call yet. 1) My Reason for the Visit: I had an ABS (brake) recall, my steering wheel creaked, I wanted my cabin air filter checked, and I had a few lighting issues (taillight and interior dome lights). 2) What they Did: After almost 2 weeks of being in service, they did the ABS recall, made my steering wheel creak worse & looked at the cabin air filter but did not latch back. My issue with this Visit: 1) Brake Recall: This issue is the reason I resorted to FB since they declined to send me my survey and this should be known. When you replace a major component of a car (like brakes) you should ALWAYS Test Drive the car...they did not. I knew this immediately because of the odometer reading between drop off and Pickup. When brought to the advisors attention before driving away, he made up excuses as to why they don’t do that. Seriously? That is a major lawsuit waiting to happen! 2) My steering wheel sounded worse when I picked up my car. Sure they looked at it and they did something but who knows what. It definitely was not the right part they chose to go with. The advisor made up the excuse that all cars in my model creak like that. Really? That’s the answer he chose to go with? Just tell me the tech doesn’t know how to fix it. 3) After checking the cabin air filter the tech did not latch it back. It sounded like I had an air leak flowing through my cabin on my way home. 4) At this point, I don’t think any of my lights were ever looked at. The next day, I made an appointment with another dealership. They fixed my steering wheel, cabin air filter and my taillight and I had my car back in 2 days. I fell in love with this particular dealership due to my sales experience. This is my second car I’ve purchased from this dealership and I chose to go here for service because I thought I’d get the same experience from them. I was very wrong. I seriously had thoughts of selling my car after this experience and go to a different model. Now that my car is fixed I love my car again.

APPOINTMENT on time. Service at drive in excellent. Time for service reasonable. Service teck very courteous. See you around 90 days. Thank you for asking.

Pink

Thank you to Auto Nation for having the car my company, Direct Auto Insurance was looking for. My salesman Lowell Wherry helped me and was awesome. He helped me get my rental turned in as well and made sure my new car had a full tank of gas. He was friendly and I enjoyed talking with him too. He is ordering me new car mats and making sure they get shipped to my house too. Was nothing but excellent customer service while I was there. Everything was taken care of quickly and smoothly. Thank you Auto Nation and Mr. Lowell Wherry.

Great customer service and the repair was less expensive that originally anticipated. Tommy Hopper was very Helpful. Thanks!

Jon Tyler and Keith Mitchell were very helpful and made trading for our new 2018 Nissan Armada a nice experience.

Everyone is very friendly and nice and you guys goes out of your way in helping customers

I did not appreciate the "bait & switch" tactics.

My experience with AutoNation was great. I shopped the internet and found the exact truck I was looking for. I corresponded via email with Edward Bland who answered all my questions. Ed even drove 2 1/2 hours to pick me up and take me to the dealership. Financing and prep was smooth. I'm really enjoying my new truck. Thx guys!

I left my car there for a week to while I went out of town. All I needed was two new tires. When I came back to pick it up, they said it wasn’t ready.. “they thought I was coming back tomorrow” my car sat there for a whole week and nothing was done to it.. way to wait till the last minute! The guy helping me told me To download a coupon to make it cheaper.. he failed to mention I couldn’t use it on tires. Not coming back to this location.

Very good experience. Fabian was excellent - knowledgeable and helpful but no pressure which I appreciated and helped seal the deal.

Thanks once again to Umut Gurbuz and the staff at AutoNation Hacks Cross for the shockingly easy and positive car-buying experience. I love my new Kicks and am happy to recommend this dealership and my salesperson to my network.

I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to confiscate it because it was at risk of blowing up, and they couldn't provide a rental car until tomorrow. When I explained I was 50 miles from home, they told me I'd have to find and pay for my own rental car today. I asked for my oil change to be comped because of this inconvenience and extra expense and was told they don't give discounts on oil changes. They showed absolutely zero concern over my being stranded 50 miles from home.

Horrible service in every single department from the time we walked in until the time we walked out..will NOT be returning

Steve O baby he da Man go and see him

Great ...

Bad service bad customer service And this steal stuff from your car I have did a police report And please if anybody ever have an issue you can call customer service and do complaints about this dealer

Worst experience at a dealership ever. Will never get my vehicle serviced here again.

Purchased a new Rogue. Priced 3 other dealers and AutoNation had the best deal. Salesman Steve O was awesome and full of great information!

It very nice, got the vehicle I wanted. Everyone was so nice.

It was a long process but Daniel and Doug were very professional and nice. I would definitely recommend AutoNation Nissan any day!

Great Service department even though they did not honor my oil change coupon. It was expired, however I bought a new car and had two coupons and do all in town driving so this was only my second oil change.

I had very bad experience on 09-13-2018 with the girl who attended me, I could not explain, did not help me, I think because I'm Hispanic. I am a client there but I will not return to this place!

They have the best deals and customer service around! Everyone from the Salesman to the General Mgr were so helpful in helping us drive away in brand new Armada. We will definitely do more future business with them. Thanks AutoNation Nissan!

BEWARE!!! I live in Nashville Tennessee and found a car that I have been looking for, for a while at AutoNation Nissan in Memphis. I spoke with the internet salesman Brady Cayet and we agreed on the price for the car and I was informed the car was in great shape and ready to go, and I also have text proving that’s what I was told. I drove 3 1/2 hours to this dealership and when I saw the car it was a nightmare. The back bumper was broken, there was over 20 scratches to the clear coat on the body and more then 7 places where the paint had been scratched to the metal. The c pillars had dents in both sides and every corner of the front and rear bumper had been hit, and the windshield was cracked severely. I was not informed whatsoever of all this damage. I spoke with Derek Hinson one of their managers and he offered $1500 to cover the repairs and the rental for the time it would take to fix the car. I would have to find the body shop and get it fixed. He said that whatever wasn’t covered was on me. I can’t beleive a dealership would sell a car this way and not even tell a customer who is driving as far as I did for a car of all the damages. I was very disappointed and asked if they would even take care of my gas back home and they wouldn’t. Choose a different dealership for your car needs, because this one needs some new management.

BEWARE!!! I live in Nashville Tennessee and found a car that I have been looking for, for a while at AutoNation Nissan in Memphis. I spoke with the internet salesman Brady Cayet and we agreed on the price for the car and I was informed the car was in great shape and ready to go, and I also have text proving that’s what I was told. I drove 3 1/2 hours to this dealership and when I saw the car it was a nightmare. The back bumper was broken, there was over 20 scratches to the clear coat on the body and more then 7 places where the paint had been scratched to the metal. The c pillars had dents in both sides and every corner of the front and rear bumper had been hit, and the windshield was cracked severely. I was not informed whatsoever of all this damage. I spoke with Derek Hinson one of their managers and he offered $1500 to cover the repairs and the rental for the time it would take to fix the car. I would have to find the body shop and get it fixed. He said that whatever wasn’t covered was on me. I can’t beleive a dealership would sell a car this way and not even tell a customer who is driving as far as I did for a car of all the damages. I was very disappointed and asked if they would even take care of my gas back home and they wouldn’t. Choose a different dealership for your car needs, because this one needs some new management.

My Experience was horrible! I went the one on hacks cross AutoNation Nissan and my sales person was Tesha Dotson! She talk so bad I told her I will not be doing business with her and that she doesn’t know how to talk.

best customer service ever

My Customer Service Specialist was great! He gave good advise. He seemed very honest about my car needs.

Jason did a great job keeping me informed and making sure my SUV was ready!

I recommend Charles Wall at Auto Nation Nissan if you need to visit the service dept for your vehicle. He was very courteous and professional. He explained to me what my car needed and he got me in and out in a short period of time. Although, I didn't buy my car there, I will continue to get it services there because of the good treatment I received from Mr. Charles Wall. Glenda Stone

The service department is terrible, I took my car in for an oil change and tire rotation. So I get a call from a rude and nasty service advisor. I hate this place, nothing like wolfchase Nissan. This is my first and last time coming here. I live in the area so I thought I will give them a try, next time I will take the drive to wolfchase Nissan. I wouldn’t let my daughter bring her toy wagon to this place.

The team here was amazing. Mariah was a joy to work with. She kept me up to date on the status of my vehicle, helped me get a rental car, and was very friendly and professional. I will definitely continue to get my service done here,

Great customer service. I will suggest my friends and family buy their car from them. Thanks Lowell Wherry!!

Just was a good experience. They worked very well with me an they only had my care 1 day

The team here was amazing. Mariah was a joy to work with. She kept me up to date on the status of my vehicle, helped me get a rental car, and was very friendly and professional. I will definitely continue to get my service done here.

Let me start with the positives. The waiting area was very nice. Plenty of coffee, donuts, water and some granola bars were available. Every employee was very kind and courteous. My service rep, Jason, was extremely kind, even offering me his personal car to go get lunch after I’d been there over 3 hours. Cons, this was my 3rd trip in less than one week to fix my problem(I live just under 2 hours away) they are the closest dealer that works on my particular van. Was only supposed to take 2 hours on my last visit, it took 5. The following day, I realized(because I was totally exhausted the day of)there are now 2 more issues as a result of the “repairs” that had not been there previously. Needless to say, I’m extremely disappointed that I have to make a 4th trip and am very concerned that it still isn’t repaired and not sure I have much confidence at this point.

Mariah provided friendly and kind service. My car service was fast and everyone including Jus was understanding!

Love my new car! Thanks Umut!

These are the worst people to deal with. I purchased a used vehicle form them and they offered an extended warranty for 3,000 extra which I purchased. I brought my truck in several times with no resolution and excuses why they couldn't fix it...I also had personalized tags which was on the contract and transferred to the used truck I purchased. Unknowingly I received an email from the city of Memphis to renew my tags but it for for the tags they issued me a year ago. When I went down there, the apologized and found the tags in a office at the dealership and gave them to me and said I had to use them instead going forward (So they had the tags a whole year without anyone noticing or contacting me that they had them. If I would have gotten stopped by authorities, I would have been ticketed for bogus tags. The last straw was they told me that They couldn't fix my vehicle and that I needed to take it to the Hyundai dealership. The problem ended up being my starter which I was told they could have fixed...I strongly suggest to neverrrrrrrrrrrr purchase a vehicle there under any circumstances!!!!! If I could give them negative stars , I would!!!!!

Great service.

Great service

Teshie Dotson Sales Consultant the best car salesperson I have brought a car from yet if you need a nice car hit her up at 901-759-6140

This is not for the sales department well it might be since I'm currently looking for a new vehicle for expanding family and they are losing a 30k + sale.. the service department is useless..the take appointments but they don't do appointments it's a 3 hour oil change no matter what but let's skip 7 years of bad service. And go with this week I had a 10am appointment because a clip fell off my brake...I get there it is a 165 dollar fee for them to tell me my brake clip fell off and that my car would be ready by 4. I call at 5 PM the clerk is asking me what I need..I guess an update on my car..where he says they need to keep car overnight because mechanic hasn't looked at it..gonna skip the big inconvenience this cause my family with a 9 mth old and a 7 month pregnant wife that works in surgery..and I'm sure when I get there at 2 today they still wont have looked at a 30 minute job maximum and we will take our car back and never spend another penny at this horrible place..I urge everyone else to do the same as your warranty depends on you using the service department. .also parts department may be the rudest people in the south . Also the 5 star reviews are fake as they give free oil changes in exchange for a 5 star review.

Service people were very nice. Informed me when my vehicle would be ready. It was earlier than the time provided

Bought my Pathfinder new from them and have been taking it in every 6 months for routine service. Staff has been friendly and accommodating with no surprises/issues. Couldn't ask for more.

My service was fast and friendly. Everyone at the dealership was friendly and very helpful. I will definitely be back

Great dealership.

Changed oil and got the transmission service done and got a 15% service discount as a Costco member. Tommy Hopper was pleasant to work with.

Good service

Unfortunately the internal communication between sales and finance and their lack of prompt responses to our inquiries lost them a car deal.

Great purchasing experience! The entire staff was professional and courteous!

They handled three substantial tasks and still had my car ready on time.

My two experiences were horrible.!! I honestly do not like the service. The problem is not the people. ..it's the service. Those men in the service department will lie. Then they will blame it on another department. I regret i purchased my car there. I have other places I could have gone.😞

Everything with this transaction went well and the information about the vehicle provided by Phoebe was great.

This auto place has A1 service!!

Very pleased all around with the service and the people

AutoNation Nissan Memphis is an Excellent car dealership with employees who exemplify the highest level of professionalism and excellent customer service!!! My experience with Ed Bland(my car salesman) was GREAT!!!! Ed was knowledgeable, professional, and helpful from the beginning to the end! The finance manager Josh was also very professional and helpful! Remember, if you are in the market for a Nissan, Ed Bland as your salesperson and AutoNation Nissan as your dealership are the right choices to make! Every person in this dealership was phenomenal! My recent purchase of a 2018 Nissan Altima SV was wonderful! I LOVE my car and I highly recommend this dealership!

Excellent service from the service dept manager........

I will not take my car to any other dealership. Staff is always so helpful and friendly.

This will be the last time I come to the dealership for maintenance. Out of convenience, I am biting the bullet today but it will be the last time. Cost of the services are outrageous. I was also told that there was a "glitch" in the price on the web site the day I scheduled and chose my services but they would not charge me more than the price quoted on the web site, which makes me feel so much better considering you added hundreds to by bill anyway (not). Writing this review as I reach my 3rd hour sitting in the waiting room. Lesson learned.

Service department: Having our Leaf serviced here. Courtesy and customer care is top notch. We felt special and welcomed, and after our initial contact by phone, everything was waiting for us when we arrived, including a rental car. Still waiting on the new lithium battery to be delivered and installed after a week, but that usually takes a few days, and they warned us of that in the beginning. Thank you, Tommy Hopper! Sales department: the morning we dropped off our Leaf for service, our other vehicle, a 2006 Saturn Vue, died. We returned to Autonation that afternoon to purchase another vehicle to replace the Vue. Tesh Dotson was so helpful and patient with us! We looked at 3 different used vehicles and finally settled on a 2017 Nissan Altima that we LOVE. Everyone we worked with was friendly and helpful, and it was one of our best car-buying experiences ever. Thank you, Tesh Dotson and Booker T. Johnson!

Always given the best service and my car slays tends to stay in the best condition.

Appreciated getting in without a scheduled appointment and having work done in a timely manner. Everyone was very friendly. I will definitely go back.

Chuck was awesome. There was a morning rush and he promptly took care of me so I could make it to work.

I attempted to contact the dealership to have my recalled Takata airbags replaced. I was disconnected multiple times, transferred to full mailboxes and never had my messages returned. I had no satisfaction whatsoever from their customer service and ultimately never got through to anyone at the dealership who could be of assistance.e

Wonderful team great service and informative

It was good. There was no sale. Pressure.,service was fast and the wait was good.

I went in for a simple oil change at 4:30 in the afternoon without an appointment and one of the employees in the service department got me in and out in 45 mins.

Service department is horrible! Took forever just to get someone to answer the phone. Got sassed by the receptionist about them being "busy" and just kept transferring me to someone who wouldn't answer. Asked to speak with Doug the service manager after voicemails for him had been left and unreturned. Got voicemail again asking him to call me asap and he has someone else call.... You are the manager, return a phone call and do your job. The service was unacceptable and offered no solutions. Will not be taking any vehicles there for repairs or giving any sort of business to this location.

I traveled from Dallas to Memphis and in the middle of the trip my check engine light came on ... I sort of got a little nervous about it but I made it to Memphis. The first thing the next morning I took my car to AutoNation. I am Extremely satisfied with the attention they gave to my then current situation, making sure I had a safe, problem-free trip back to Dallas..They came out and explained every step of trouble shooting performed and the results..They did not stop until they were confident the problem was resolved and made sure I was comfortable with their findings...AutoNation Nissan You Rock!!!

Excellent Customers Services! All your staff took a moment to connect with me the customers during drop off and pick up time. I dropped my car off Monday, expected completion maybe three days or more. Hacks Cross AutoNation Nissan of Memphis deliver services completion on Tuesday Morning. I received a call the next day to pick up my car. Your Service Advisor: Mariah explains what was on my invoice sheets and addition documents given. Thanks you!

Excellent Customers Services! All your staff took a moment to connect with me the customers during drop off and pick up time. I dropped my car off Monday, expected completion maybe three days or more. Hacks Cross AutoNation Nissan of Memphis deliver services completion on Tuesday Morning. I received a call the next day to pick up my car. Your Service Advisor: Mariah explains what was on my invoice sheets and addition documents given. Thanks you!!!

I had a pretty mediocre experience here. I dropped my car off on a Saturday morning for an AC repair, and due to a series of events was unable to get it again until Tuesday night. The techs and service managers were very professional, but often didn't call back for hours to update me and there seemed to be a series of mishaps with them having parts, ordering parts, and then installing the parts. I know some of this was outside of their control, but really did not appreciate the lack of communication and transparency about the delays until I actually showed up in person. Then, they couldn't have been nicer or more helpful!

I always get great service here for my car. Mariah & their tech, Jason, take good care to make you feel good about your experience.

Great friendly service! Great car buying experience every time I’ve had the pleasure of buying from them!

Always a great and knowledgeable experience

First-timer and I was very pleased with the service experience. I especially appreciate the coffee selection! Thanks!

Thank you AutoNation Team for helping me pick out the perfect car for me and that was within my budget. Everyone was very pleasant and patient with me from the time I walked in the door until I finish and shook everyone's hand.

My experience has always been great! My service advisor gets me in and out as quickly as possible and always explains what was done on my car.

Very quick & easy. Staff was very helpful and friendly.

They were really busy but took care of my issues right away and was able to leave really quickly. Personnel were very friendly.

I received excellent service on a recall visit with my 10 year old Murano. I have not had the car back long enough to judge the quality of repairs, but so far everything seems great!

Pleasant. Service was great. Dealership close to home. Was able to get appointment same day I called for service.

I made an appointment and they got to me pretty quick. I guess the service department was so busy they seemed to half listen to me when I told them what I wanted to be check on my Juke. Then, they called to tell me what all I needed done to get everything "fixed". I was quoted over $500 for breaks and another $300 for all the items that "just need to be done because of the age of my car". I seriously just opted in to only have my oil changed and tires rotated, then took it somewhere else and had all the work done on things that actually needed to be changed for $100. I get that money needs to be made, but I'm sure it is the insane labor cost that puts it so incredibly high. I saved myself about around $700 by not actually getting the work done here. Honestly, I live so close to Autonation, but may not go back due to this.

While the sales team was fantastic I am displeased with the detailing team. Our NV was supposed to be detailed before we took it off the lot. When we went to take it home, it was NOT clean enough. I spoke with my sales guy and said I’d bring it back to get it detailed the following week. He set it up and I brought it back and yet again it was NOT CLEAN enough. They need to get their act together.

I went to this dealer to get the price for the car they offered $3,000 more expensive than the dealer I went . Rip off also the sales manager named Keith gave me the price and said probably that and probably that about the car and he didn't even know what was in the car so he was guessing about the car and the function and give me the price of the car I asked him it is not professional to say probably to customer he should know about the car before he sells $20,000 car to people. then he just walked away after saying I'm professional. Puhahahahahahahahaha I want proper customer service when I buy car that is over $23,000 and not feel like trash after talking with sales manager this is unacceptable at Big City I'm not sure it was because I look young or because I'm Asian and I don't even think I should think about this When I buy a car I'm so disgusted by how unprofessional the sales manager was. You should be embarrassed Keith

Quick, easy, in and out in less tha 2 hours for a small issue. Veey professional! ,

Me personally I would never step foot back in this place . I traded a 2017 Honda Accord in for a LIfted Dodge Ram (lemon) that’s still sitting front and center on the lot . The truck motor went out in 2 days , they sent the truck to pro auto Memphis for repairs and told me that they where backing out of the deal.The plan was for them to put me back in my Honda and give me my $4k back that I put down. It didn’t work out that well , they sold my car in no time and left me with nothing . The truck was “fixed” and put back on the lot AND NO the motor replacement is not on the Carfax.The odometer reads around 98-99k miles but the motor that was put in it has 140k+ STAY AWAY FROM THAT TRUCK , NOTHING BUT TROUBLE. I should’ve known not to mess around with the truck because it was sold and returned once and had been sitting on the lot for months. I could add more to this review but this should get the point across.

Pleasant staff, waited and there's refreshments provided, tv was timely on oil change and check.

JASON THE CERTIFIED EV MGR WAS REALLY GREAT. HE SPENT A LOT OF TIME WITH ME GOING OVER THE VARIOUS FEATURES OF MY NEW CAR. HE TOOK THE TIME TO ANSWER ALL MY QUESTIONS. A REAL CLASS ACT AND A GREAT REPRESENTATIVE OF YOUR DEALERSHIP.

I had a wonderful experience at AutoNation Nissan in Memphis, Tn. Between my Sales Associate, Ed, to the person doing the financing, DJ, they made buying a car feel effortless. Thank you guys for working hard to get me into my new truck!

We had to wait over 20 minutes to get help.

Service was great and the representative was also..from the start to finish!

I've had my vehicle serviced at AutoNation many time and they have always delivered very good service. Thank AutoNation keep up the good work.

Mr. Anthony and Mr. Josh is the coolest of the cool and my experience with them has been excellent. I was approve twice but one of the cars was sold the other one I couldn't get right away. However, Mr. Anthony is very nice and very kind. He has been keeping me inform on updates and etc because I don't have any credit. However, he has been very helpful and very nice. Mr. Josh is indeed very handsome and very nice. Sweet person not so pushy as some are now and days. I love the fact that Mr. Anthony and Mr. Josh haven't gave up on me and that there really working hard trying to get me a car for work and college. My experience was nothing but professional and great customer services. I was greeted in the parking lot upon arrival and walk in by salesman then greeted at the front desk and ask to be seated with water. Love that! My salesman Anthony rocks and so does Mr. Josh. They know there business

The most pleasant car buying experience my family has ever had. Anthony made our appointment easy and Lowell made our experience simple and easy!

The customer service I received was amazing! The front desk person was very nice and friendly. I was greeted on the lot and as I walked in the building. Ed B. was very helpful and informative. He went above and beyond all that I asked! This is a great place to go when looking for great customer service when looking for a new car. I am very pleased with my new car shopping experience.

Bought a new 2018 Nissan Altima SR from Lowell last weekend and the experience was so smooth and easy. This was my second time buying from Auto Nation and I will never buy from anywhere else!

Great learning experience

Communication is horrible! I was asked do I have a certain pick up time I say no not really we're about to go across the street and eat so maybe an hour to an hour and a half....2 hours later they havent started on my car and when I asked why she said I told Her I don't need it back by a certain time (1 1/2-2 hours) so basically they put my car at the bottom of the list! Then I'm waiting another 30 minutes to actually get my oil changed. 2nd times I went to them and it'll be the last time!

Nerd to improve their customer service

My experience with Auto Nation was over the top. We spoke with Patrick Henderson. Great Saleman he listen shared his advice and got us into a excellent car. He made it easy Mr. Henderson stayed in communication. He's that Saleman that you will tell friends & family about at no time we felt like he was making a deal for his best interest but really look out for us the customer. We are happy with Auto Nation. Thanks Good Job Mr Henderson

Were unable to speak to manager about my auto service and billing changes.

Easy drop off, quick service, nice customer service.

This place is nothing but amazing. They took care all of my needs with no questions asked. I love autonation Nissan and I would recommend anyone here . :)

Great customer service! Made me feel very comfortable. Answered all my questions. The waiting room have great snacks. Water, popcorn, coffee, granola bars and the vending machine plus free Wi-Fi! I highly recommend this location

I had my car fixed here but in the process my vehicle was damaged. But the service manager was awesome got my car fixed in same shape it was when I took it in. Also provided me a vehicle to use while repairs where made.

Purchased our Tahoe from them on Monday, May 14, and we could not have been happier with our experience. I inquired about a vehicle online and Pheobe contacted me. She kept me updated every step of the way while purchasing our car. When we arrive we at the store, we were greeted by an amazing staff! Pheobe was on a test drive so Patrick helped us until she got there. The two of them worked as a team, along with Josh, and were the best sales team I have ever seen in the car business. We left the dealership around 7. Pheobe called us around 9:30 to make sure we had made it home safely. You just don’t get that level of derive anymore! Go see Pheobe and Patrick...you won’t regret it!!

Love my sales person, he has been awesome. Continues to be totally awesome! Been totally upfront with everything. Seriously absolutely NO complaints with him at all. I have another car from here I have all my service done here. When there has been an issue is made right. Edit: Went back bought a new car. STELLAR experience!

My sales guy was awesome and super helpful. He found the car I was looking for!

Found truck I wanted quickly. the salesman was very helpful, and I purchased the vehicle promptly

Fast and easy. Nice people to wok with. Kept me informed on work being done.

Held car for 3 days and did not even have part in stock.

The service and buying process was excellent. Great teamwork displayed by Taylor, Jeremy, and Josh. Thank you all for your help!

We purchased a used Nissan Leaf this weekend. Our salesman, Ed Bland, had clearly done his homework on the car before we came in (they only sell a couple of them per year, and this was the first one he'd sold). He took a lot of time to make sure I knew how to operate the car, including how to charge it (it's my first electric vehicle), and he followed up several times to make sure all was well. Everyone in the showroom and on the property was polite and welcoming. All in all, it was a very positive experience, and we'll definitely refer our friends.

Jason and the service writers are good people. I enjoy my visits.

Everyone is so warm/ welcoming and helpful in so many ways!

Service Manager Dave was very personable and my wait time for an oil change and tire rotation and balance was about 1 1/2. Nissan keeps me updated on what is to be done with the servicing of my truck.

Everyone was very helpful and worked with us through every step of the process.

Our salesman was very knowledgeable and professional. Nothing was missed, and the car was in perfect condition when when delivered to us. The salesman spent an hour in the car with us, showing us the different features, how to use the Navigation system, etc. We drove the car several times before purchasing it, and he was very patient and helpful. I highly recommend Auto Nation Nissan!

Made an appointment to get my oil changed. I arrived on time, my car was taken in immediately. The service writer read to me that I was there for an oil change and tire rotation, I had only requested an oil change but decided to have the tires rotated anyway. NOW, 2 hours later with a splitting headache, I’m still here! Why make an appointment? Have had my oil changed at a location just down the street, in and out in no time! Ok, he just came in to get me, thank God.

I'd just like to say thanks to AutoNation Nissan Service department for the outstanding service I've received on such short notice. Y'all are the best!

Great car buying experience. Great customer service, no fuss purchase! Would definitely recommend!

Always great service at AutoNation Nissan on Hacks Cross

Great !! always conduct professional and great service !!

Great! Everyone was very friendly and the salesman was very good.

Vehicle scheduled for Oil change and filter. After being serviced, I was shocked to learn that in addition to oil change, they had also rotated the tires. Had they checked the service record, they would have seen that the tires were rotated last September. The vehicle still has only 6295 (ca.) miles. I don't think that calls for the tires to be rotated twice with only that many miles. The service person did adjust the bill accordingly.

Daniel in the service department took great care of my needs!!

The service advisor was very friendly and explained what was done on my car.

Great cars at great prices and a wonderful staff willing to work for you. Thanks for a great new car buying experience!

My experience was very good want I was treated with kindness

The visit at the Nissan Dealership was quick enjoyable. I had access to Krispy Kreme donuts, fresh fruit, water, fruit bars, coffee, popcorn, etc... I waited for 1 hour and 15 mins for the dealership to finish my oil change. I didn't mind waiting because I was consumed with food, tv, and free WiFi.

Great experience buying our new vehicle from them. Everyone aimed to please and were so friendly. Loved our salesman, Lavarius Lewis! And Mariah rocks in service!

My car was due for regular servicing. My car was immediately taken in upon arrival and refreshments were offered while I waited. I was notified that something wasn't done at the 30k mile service, which I hadn't owned the car at that time. So everything went well and I was in and out in no time. Very friendly, customer oriented dealership.

Pleasant experience at this location, friendly atmosphere and fast service.

The service was AWESOME, I carried my car there for the first time, after walking in the service Dept, I was immediately acknowledged, the service provider, the mechanic, and the service clerk were all great the mechanic went right into details of what I might be looking at far as my car problem, after describing my issues, I was immediately at ease, cause I'm thinking something major is wrong, he took it to the back of shop and within an hour my car was diagnosed and FIXED !!! WITH VERY LITTLE OUT OF POCKET, HERE I AM THINKING IM GOING NEED TO LEAVE IT AND GET A RENTAL, THIS GUY SAVED ME FROM ALL THE HASSLE I THOUGHT I WAS ABOUT TO ENCOUNTER, I DONT KNOW HIS NAME BUT HE IS AWESOME, ILL BE TAKING MINE BACK IF I GET ANY FUTURE ISSUES THANKS AUTO NATION NISSAN �

I had a great experience with this dealership. Jon and Ed were excellent salesmen and very very knowledgeable of the vehicles they sell. Josh in finance way wonderful. He did an excellent job, in working with me to get the prices I needed.

I have bought 2 vehicles from Autonation! Best prices around HANDS DOWN!

Nail in tire... Tire not in stock but sent soneone to pick up vs having to bring back another day...

fast service, courteous, easy to work with , close to home

Mr. Calvin my sales Consultant was very knowledgeable and has good people skills

Thanks AutoNation for taking such good care of us!

Worst experience!!!! Do not shop AutoNation Nissan or any AutoNation dealership.

I called Jon Tyler to get my oil changed in my 2016 Nissan Rouge that Jon sold me. I had to reschedule. Not a problem at all got my oil changed the Staff was very nice. Thanks again Auto nation of Memphis and Mr. Jon Tyler

I was interested in a used minivan that was on their lot. I sent a internet inquiry. I was responded to promptly by a auto response. I was called the next day by a salesman. We had several lengthy conversations about the vehicle. My wife and I where going to drive 5 hours to buy this vehicle all of the sudden in the afternoon the salesman stopped all communications. He called me the next day toward the end of the day and said the vehicle had sold that afternoon before. I was planning on driving that morning had I not waited to hear from him before beginning my journey I would have been even more upset than I am about the lack of communication.

I recently purchased a Nissan Rogue at Auto Nation Memphis. This was the best car buying experience I have had. Everyone from the front door in was friendly, polite, and helpful. Jon my salesman kept in touch with me from my first call to explorer the vehicle I had seen on the Internet. He went out of his way to get extra detailing, wet sanding to clean up some spots on the body and detailed the interior. When I test drove the vehicle it ran great. I noticed it had a small pebble mark on the bottom of the windshield and said will you fix that and he said no? But we will replace it with a brand new one. What? They had already replaced the front brakes and changed the oil. This is kind of un-heard of as this was a used car. Patrick was also very positive and helped with the process. This was a cash sale so no financing was needed. Griffin a new sales person of 19, and he will be great as he gains more experience helped with the test drive and put on a new rear windshield wiper. He also filled my tank as I was near driving off the lot. It must be nice to work for a company that allows the customer to receive this kind of service and detail. Making you drive out smiling and excited about your car. As several times I asked for more follow up and each time they said no problem we want you to be happy with your purchase. I would definitely use them again and recommend them to others. Thank you again Auto Nation if only our nation ran this smoothly. 5 STARS Freddie Mooney

Worst service ever received. Made a happy occasion very stressful. There was an adjustment that need to be made to the bill of sale, and the updated bill of sale sent to my finance company. This took 3 days! I had called and emailed with no response for 3 days. I had to call the operator and request to speak to whatever manager was there in person. No one assisted with walking me through the use of my car's features, but the sales person asked that I rate that a 10 as the service department would walk through that when I returned with the check from my finance company. When I returned, I was never walked through how to use the features of my car, the detailing service left the stickers and sticky residue on my car, and I never met the service department to review the functionality of my car. After all of this, I had to stay on top of the title clerk to send my paperwork into the Title company. Because of the delay in sending the paperwork in timely, I had to pay a late fee on my car tags. The lady giggled about this and told me not to worry that they would reimburse me.

Great service! Management went above and beyond to make sure my experience was a good one. I will definitely be back to visit again!

Awesome Service and Sales Departments!!! All of the employees are so friendly and helpful.

Kenny and Griffin are a joy. Every employee at the dealership is pleasant and helpful. You can’t beat their prices.

I had a wonderful experience. I had my 2016 Altima serviced. The young man that helped me was named Daniel and he could not have been more helpful. He got me in and out very quickly and all the services I told him I wanted were done. This young man manners were wonderful and that is saying something now days. The services were great. Thank you

AWESOME SERVICE DEPT. DOUG AND HIS CREW VERY PROFESSIONAL AND THOUROUGH. WOULD DEFINATELY RECOMEND THE SERVICE DEPARTMENT AT AUTONATION.

I had an awesome experience. The dealer was very helpful.

My Appt. was at 8:30am. I needed an oil change and had to tell the person I had free oil change. 35 minutes later, he comes back and says I need a new rear window wiper blade, a brake flush and replace cabin filter. I ask to see the work order and said I have a versa with NO rear wiper blade and car is 14 months old and does not need a brake flush. I had to go check on my car, and it was ready. They had one person checking everyone out. Bobby tried to charge me for an oil change, and had to remind him of my extended warranty. This was the worst experience I have had at this dealership

AutoNation Nissan always does a great job when servicing my Altima

My new nissan sentra i purchased at autonation nissan was a great exprience thanks guys

Always receive great service . The staff is friendly.

always courteous, exceptional service. everyone is friendly. wouldn't go anywhere else

The car buying experience was done in a very time friendly manner

Excellent service.I met a great guy who are very detail oriented in helping me understand the service needed for my car.

I had a wonderful experience at auto nation in memphis, tn

Staff is friendly, accommodating. The place is clean, fair space, offers free drinks. The service was fairly fast.

Salesman and other staff members were very accommodating and helpful.

All ways top of the line experience in the service department. My hat is off to all of the members of service .department.

I was very pleased. I walked in (without an appointment), told the serviceman what I was there for, he immediately took my information, told me to take a seat inside the service area, and indicated they would take care of it ASAP. It took a little longer than I had expected; however, I had no prior appointment, so I was very thankful that they were able to accommodate me at such a short notice.

I had an appointment at 7:30. They immediately took care of me and did the oil change and inspection. The customer service rep came and talked to me about what was needed and there wasn't any pressure for me to get the services. I went ahead and did the tire alignment along with oil change.

Worst service ever received. Took my son's car in because the top of his Nissan Murano convertible would not go down or up and was stuck. They kept it overnight. I called the next morning and after 2 hours of waiting for a call back I went in myself for an update. The service man told me that it needed a new motor that would cost me 4000 dollars. On top of that the man told me his technician was able to push the top down, meaning he forced it down manually. He thought that made more sense then just trying to keep it up and trying to close it?????!!! I told them that was ridiculous and took my sons car to a friend who owned a body shop. After a two minute google search he opened the trunk and saw that there was a lever that had fallen off its hook. He put it back on the hook and the convertible top worked again!!!! there was nothing wrong with the motor! How can they be this incompetent. The guy advised me that he had two of his mechanics look at it one who had worked for nissan for 11 years and the other who had been there for 20! I would never go back there!!!

Jon and Josh could not have helped us more!!! They were both wonderful to visit and buy from.

Good response to all the queries. Sales associate Fabian was enthusiastic and patient. Finance director Joshua cleared the paperwork very efficiently.

Good service and friendly employees hardly no wait.

It is always a pleasure to get my care serviced at auto nation Nissan

Excellent customer service experience from sales person Jabian.

Very customer friendly; did not use pressure but showed me what needed to be done.

Mr. Steve Oriaku was an excellent sales consultant. He made sure I was well taken care of and that I left off the lot very happy. I'm pleased to say I'm a part of the Nissan family.

Mr.Steve Oriaku provided me with excellent customer service when purchasing my new car.He made sure all my needs where met and that I was well satisfied. I greatly appreciate Autonation Nissan for welcoming me to the Nissan family.Thank You.

Kept me posted and explained everything before working on it.

The experience was perfect, I was getting my oil changed and normally I would dread the wait process, but I didn't wait long at all

I'm very satisfied with the service done on car, timing was perfect, and the thing that impressed me the most was the fact that I needed other service done on my car but the technician advise me to wait until I had a certain amount of miles to go before I have my car serviced at this time

Found them online after checking several other sites. The online chat with their rep was pretty encouraging, I called them first and then drove to the location. They helped find the vehicle I saw on their site and answered all my questions. Would definitely recommend them to anyone.

Chris in the service department was awesome in anticipating my needs for having my Murano serviced. I loved the quick and thorough check out!!!!

Great customer service. Service completed before commitment time.

David helped us with our whole process. He educated us and was very helpful and kind.. He was absolutely wonderful. Would bring my car back to him anytime.

All the people involved in helping me purchase my car were courteous, knowledgeable, and professional. Kim Ostheier was my sales person and she went over the line in helping me get familiar with the working parts of my car, even coming to my house to get the garage door to connect to the car. She has remained easy to get in touch with and has continued to call to be sure I have all issues resolve. I appreciate the courteous and kind service that has been extended to us,

They pick me up and took me get my car.It was great. thanks

I just bought a Rogue and I love it. My first Nissan. I visited AutoNation on Hacks Cross for a minor recall and they were very professional from the time I called for an appointment until I drove off the lot. They even gave me a ride to work. I was very pleased and will use them again for my future service needs.

Mark is excellent! Great, fast and professional service.

We had a great experience with the recent purchase of our Nissan NV Passenger van! Patrick, our sales agent, his manager, Shane Carr, and Josh Robinson in the finance department were so wonderful to work with. They have been beyond helpful!

It was a great expierience they treat you like family

Ridiculous, 2 hours for an oil change.... guess I'll go back to Wolfchase Nissan...

Wonderful experience I have never had any issues at Automation Nissan!!

I went to AutoNation Nissan on Hacks Cross Rd, Memphis TN to purchase a new 2017 Nissan Altima. I have been a long time Toyota Customer and wanted to try something different. I found the beautiful black Altima that I wanted and precede to negotiate this car. From the time I drove into the parking lot I notice their were 7 salesmen standing around waiting to help. I drove up to one group and ask where should I park and they was kind enough to direct me. From the beginning to the end the service at AutoNation was great! everyone treated me very well and made me feel at home. I am really enjoy my new fully loaded 2017 Altima. Thanks for the great job!

Hello, On today at 5:50 pm, my 60 year old mother visited the Auto Nation 4140 Hacks Cross Rd, Memphis, TN 38125 service department due to the air pressure warning on her 2016 Murano. Once she pulled into the service department, there were three gentlemen standing around and neglected to approach her by offering any service. She had to exit her vehicle to request the service. As a long time Nissan and Infiniti owner, this does not exemplify the level of customer service or satisfaction that I or my mother are accustom. After exiting her vehicle and explaining the reason for the visit, 1 of the 3 service men said the air had been turned off at 4:30 pm, regardless of the service department closing at 6 pm. He suggested to her to go across the street to a corner gas station to put her own air in the tire. He made the comment "that it might only be a nail" and "how he rode around a month with a nail in his tire". The comments and actions displayed by the service department at Auto Nation 4140 Hacks Cross Rd, Memphis, TN 38125 were very unprofessional, not customer friendly, and gave a negative representation of the Nissan brand. My mother had a 45 minute commute to make from this location to home. The issue with the air pressure light is still not resolved or diagnosed. The point of purchasing a new vehicle and a warranty is to get a certain level of service. The level of service was not provided today. So, now she has to get this issue resolved tomorrow morning before work due to the service department at Auto Nation 4140 Hacks Cross Rd, Memphis, TN 38125 not willing to offer assistance.

A 3 hour wait to be told that they didn't have have any answers to my problems. It took a call from corporate to get the general manager to talk to me after I left. I went back in to be told that Nissan vehicles do not support iPhones and the lift gate problem was due to the trailer hitch that came on the car. I did get a car wash out of the experience.

I'm enjoying driving my new 2017 Nissan Sentra. I love the classy body style. A great buy. I received friendly and courteous service. My sale consultant Marcus Crawford was very helpful helping me find just the right car for me. Thanks AutoNation

Buying procedures were great, but on the we owe process for a payback is lacking.

Autonation Nissan Hacks Cross is one of the best dealerships to get your car serviced. Customer service is great. They keep you informed of time spent on vehicle in service department and make sure your vehicle is washed before leaving.

Had an appointment for routine oil change. My service advisor had the techs check other areas that could be safety issues for me. I was informed of some maintenance areas that need to be addressed.

A car loaner service should be made available for loyal Nissan customers, especially for elite customers. Also, the car should be thoroughly washed after service, with no excuses.

The best experience I've ever had buying a car. The atmosphere was relaxed and very friendly. I highly reccomend them!!!!

Very professional, valued my time in waiting for my car.

The service was fast and friendly and they provided

Marcus Crawford and Terri were EXCELLENT!!!! My buying experience was the best

The staff was friendly and the vehicle was fixed in the timeframe given and the service rep kept me updated on the progress of my car.

Felt like we were working together as a team to get me the Car I wanted.

excellent customer care, was well informed of the process

I just recently purchased a car from Auto Nation Nissan and it was the best car buying experience I've ever had. Jon Tyler and Terry Simmons did an outstanding job.

My transmission went out and Amanda was great!! They did a wonderful job when I got my car back it was in better shape than when I dropped it off they called it customer appreciation

Jon Tyler was so easy to work with and made my car buying experience so nice. Love my Altima!

Never new buying a car could be such fun. The staff is amazing!!!

We bought our 2013 Nissan Altima from AutoNation in Memphis,TN and have been very satisfied with the performance of the car and service rendered by all the staff who work at this facility. Whenever I make an appointment they ask questions about the work needed and make suggestions about services that may be needed later to keep the car in top running condition. The waiting area is always clean. We most often ask for Kenneth Jones because he is a people person.

This is the absolute best dealership! When I arrived, my name was on the Welcome Sign in the front as soon as I came through the door. The receptionist recognized my name when I asked for the salesman, Jon Tyler. The car that I wanted to see was parked in front of the dealership, waiting for me. And the price was amazing! The greatest car buying experience ever! I have bought 5 new cars in 10 years. This is car #6, and I repeat. .. Best car buying experience EVER !

Kristen was very friendly and efficient in getting the recall taken care of with my Murano.

Kept trying to sell me service that was useless to my car.

Great experience with AutoNation. First new car I've bought in 17 years and they made it so smooth for me. Luke and all the others were great!

Steve O & the entire team were great! My Mother and I both ended up with brand new cars!

Purchased my first brand new vehicle from this location, the staff was extremely helpful and patient with me and all my questions. Got a great deal on a 2017 Frontier, been driving it for a little over a week now and I'm still highly satisfied. They were even willing to deal with the fact that I was attending school in a different state and was only visiting for a short time period. Overall, I'm extremely appreciative of how easy AutoNation made buying my first big purchase.

I had the best car buying experience, my sales man Nate Wade was very helpful and did his best to get in my new Nissan Altima. Normally buying your first car is a hassle and can be very frustrating but Nate and the financing guy Joshua Roberson made it a great experience!

My salesman Jon was great as well as my finance fella Terry! Painless experience all the way around.

Everything went very smooth and Jon Tyler was extremely helpful!!!! The car and the paperwork were ready when we arrived.

Buying a car from Autonation of Memphis was a pleasant experience. The representatives that we dealt with were polite and courteous.

Great overall experience. Salesman and sales manager worked hard to make deal work.

Very nice and very thorough about the information about my vehicle. The pricing was not too expensive either.

Very nice people, I'll definitely be back. I dealt with Shane and Jon, they certainly know how to earn repeat business.

I went to look at a 2017 Nissan Altima, I went on the 4th and ended having my mom cosign with me but she is not here in Memphis and they said it was fine. I didn't like the amount they ended up coming back with, so I said I needed some time to think. I went back on the 6th and it was a different sales and finance person. We got everything figured out, they wanted to charge me $500 to have the paperwork sent to Arizona for my mom to sign, even though there is an AutoNation in the same city. The finance manager ended up calling the AutoNation and spoke with the manager there and said I wouldn't have to pay the fee because they could overnight it there. I made sure I asked, when I come back in the morning if that would be the amount I would be walking out the door paying, and he said yes. I came back the next morning thinking it would be a quick process and it DEFINITELY was not! The day sales manager was trying to charge me the $500 fee to send the paperwork out again even though I was told it would be waived, I said I would not be paying that and my mom even came back and said she would pay to overnight the because there's no way it would cost $500. The day manager then said he didn't want to have anything else to do with it because he didn't know why the finance mngr approved that and that it wasn't for him to do and there were too many people in this deal even though there was only the 3 of us. The sales guy said because I came in on the 4th, those people are also in on it, even though I hadn't even seen them anymore. After being there 2 and half hours they finally waived the fee and said they would contact my mom to get her info, so they knew where the paperwork would need to be sent. Once I signed all the paperwork the finance guy said she would be contacted that day and the paperwork would be overnighted because they wouldn't let me keep the car until she signed the paperwork. She just wanted to make sure they didn't drag their feet when it came to sending it off so I would have a vehicle. As of today, they STILL have not called her and when I called and left a message, no one returned my call. It really feels like they don't even want to make a sale all because I said I wouldn't pay that $500 fee. I will say the second sales guy Ed, was VERY helpful and I appreciated everything he did, but the sales manager, Kenny just made me feel like I was wasting his time. I have no problem with them not wanting to make the sale over $500 but don't waste my time having me wait around and fill out paperwork if you're not going to follow through on your end of the deal, I'd rather just go somewhere else.

Everyone was very kind and patient with me, they made me feel like I was part of their family. This was definitely the best car buying experience I have ever had. My salesman Tharrren Hayes was extremely professional and went the extra mile to assist me. Auto Nation Nissan completely exceeded my expectations. This is definitely a great place to purchase a vehicle. I love my newNissan Rogue ( a very happy customer).

After a few months of shopping online and going to dealerships' and several aspirins later, I checked AutoNation's website and found a Good Buy. I was looking for a Nissan Sentra S but found they had a Sentra SR for a little more money. ( Nicer Car ) Thank You All who helped in selling me this Nice Car !

Edward was very nice to work with and he took his time with me to show me things in the car

Auto nation nissan memphis is a wonderful dealership and our sales consultant, Christian, is a pleasure to work with. He made the whole experience seem like we were just hanging out with an ol pal and buying a car on the side. I bought numerous vehicles before and I always dreaded the whole thing but now I am looking forward to getting my next vehicle from Christian at auto nation.

Do not buy from here. We were baited by them telling us they had a vehicle that had been sold over a month ago!!! We drove 2 hrs and the car was not there. Also the manager Kenny, got ugly with me, when I said I was going to do review, he stood up and said"Can I do a rating on you!!!" I will NEVER go to another dealership unless they can put their hands on the car at that moment!!! Prices are not what they say either!!! STAY AWAY!!!!!!!

We were there with my Nissan Altima because of several problems we were having. Over all we were there for 4 hours! I know it takes a while and they were pretty steady with other other customers so we just grinned and beared it. Overall great experience was very good customer service and Amanda kept us updated pretty well on all that was being done to your vehicle. Thanks Auto Nation for fullfilling my needs!

Absolutely wonderful customer service at this location

I was able to get an appointment the very next day. My problem was diagnosed and fixed within a few hours.

The staff was very pleasant from the moment I drove in for a service call. The price (to me) was a little high, but every is high now. When I returned to pick up the 2010 Maxima - I was satisfied with the results. They can just work on the price.

Everyone was very helpful. Great car buying experience.

This was the first time that I dealt with this dealership and I really enjoyed the time I spent there doing business with them. I had in mind what I was looking for and the salesperson made sure that I had the opportunity to see and test drive the vehicles that I inquired about. The sales people were very friendly and willing to assist in any possible. Wonderful customer service and very knowledgeable about the vehicles.

The AutoNation Team was a pleasure to work with! They were courteous, honest and fair throughout the entire process. Special thanks to Lowell Wherry for making this such an enjoyable experience!

My salesman ~ Steve O is the best! Autonation Nissan Memphis, you ROCK!

Just purchased a 2016 Altima from Auto Nation Nissan. Robert Carr was very pleasant and easy to deal with. The GM and Sales Manager kept me company until Robert got there. I really felt like they were there to help me get the best deal. Will definitely purchase from them again!

My car was serviced in a very timely manner. All work was accomplished as promised.

I've never had cause to complain about Autonation Nisson! I enjoy their staff, their service so far has been wonderful, and I get free coffee and Krispy Kreme donuts, plus free wifi while I wait. Awesome!

Auto nations made our purchase a very grand evening. We were treated with utmost courtesy and did everything they could to make it a great buying experience. We would definitely go back .

Very nice service. Didn't have to spend the day with Nissan. They had me in and out in less than a hour and they also washed my car.

Excellent expierence my salesman was Edward Bland. He was very professional and courteous.

Called the dealership and was told a quick fix to the problem. Enough to get it in for repair!

Big thanks to Taylor Faught for his help in our purchase of our new nissan murano platinum. Our buying experience went smooth as butter. We will definitely do business with Taylor and autonation again.

Excellent experience I had been told I needed a engine (head gasket) or just sale the car took it to autonation they gave me a 100% diagnosis and fixed it the next day something simple.

Excellent experience I had been told I needed a engine (head gasket) or just sale the car took it to autonation they gave me a 100% diagnosis and fixed it the next day something simple.

Had a great experience at auto nation. No pressure and they treated me right. Will definitely look them up again for any future auto needs.

We had the fastest, simplest car buying experience ever!!! Salesman was fabulous.

The staff and my salesman, Mr. Nate Wade, were very nice and helpful. He walked my wife and I through everything and answered any questions we may have had. Also Mr. Josh in finance really helped me out a lot as well. Thank you Autonation. You guys have earned my respect and I will be recommending you guys and shopping with you in the future.

I had a wonderful experience with AutoNation Nissan.. Great help ...

Very poor customer satisfaction. A company that does not stand by their published prices on the car's window stickers. My husband went to the dealership yesterday and looked at a vehicle on their lot which had a window sticker with this exact words "Blue Book Suggested Retail $22,415 / Our Low Price $14,679 / You Save $7,736". My husband then proceeded to ask why the price was so low to which the salesman, Marcus, responded "it's just what we do, we price our cars low so we can sell them". So then my husband had them looked at his trade-in to start the negotiation process. Salesman came out with the offer for his trade-in at $14K and my husband said he needed more to be closer to the other vehicles price at $14,679. The salesman then said "No, the car's price is $22 something" then husband responded "No, the sticker says that Blue Book price is $22 something but your price is $14,679". The salesman went back to check and came back out saying sorry it is the wrong price on the window and to narrow it down there is nothing they could do about it "but thank you for your time!" Husband was there for close to 2.5 hours from the moment he arrived to when he walked out. We went back to the dealership and asked to speak to a sales manager, Kenny (not sure of the spelling) came out and seemed annoyed by our presence to the point where he didn't even introduced himself nor sat down to join us. He just leaned over the chair next to him and after we introduced ourselves and began discussing the issue, he just kept standing there with the annoyed, careless face. We told him it seemed like he had an attitude of carelessness about the issue to which he responded there was nothing he could do about it not he could sell us the vehicle at that price. That it was a miss-print and things like that happened and there was nothing he could do about, "at this point all I can do is apologize for your time but I cannot sell you that car, but if you want to buy it at the retail price we can talk." And with a smirk on his face walked away and that was it. Leave aside the fact that they couldn't sell us the car because of their price mistake, but just the overall attitude and carelessness and the way we were treated it's just unacceptable.

We took our 2008 Titan in for a routine oil change. The mechanic noticed the transmission gasket wasn't sealing properly, so they ordered the part and we we scheduled a time for the repair. We can always count on AN to keep our vehicles running smoothly.

The service personal were friendly and very efficient.

I love my new 2016 New Altima! It's by far the best car purchase I've ever made! I love everything about my new car! I had a great salesman named Steven O. and would definitely recommend this car as well as Autonation Nissan on Hacks Cross to any prospective car buyers! I went in for my first oil change and again I was provided with exceptional customer service. They even vacuumed and washed my car! All I can say is wow!

Kenneth Jones was excellent in making the visit go smoothly and professionally Work was completed earlier than expected .

Amanda Martin did an exceptional job handling my repairing issues. She stayed on top of the job even when my insurance claim agent wasn't! Thanks Amanda! Job well done!

Amanda was my service writer and she stayed in touch with me all the time. Excellent. It was a joy to have a real live person to assist in customer service. Keep up the great work. Thank you

Had to take my 2015 Murano in for a recall, also had a problem with the engine light on. Got the recall fixed but had a problem getting the engine light to clear. The service guy worked hard to solve the issue. On the third trip to the dealer they found the issue and had to keep the car over night. Since we live over an hour away they gave me a rental car free for the night. Very nice.

This is the 2nd time I have purchased a car from this dealership (6 years ago and recently traded that car in for a new one). My experience both times was wonderful.

I called the dealer to find out what was available in my price range. One of the items he read off to me was XM Radio. When I got there (1.5 hr drive) and looked the car over, there was no XM with that vehicle. When I told them I was going elsewhere, I was offered 0% APR.

I was really impressed with the service I received from Mr Lowell Wherry, when I went to AutoNation to purchase a car. He was knowledgeable and professional. without hesitation I would recommend AutoNation Nissan Memphis to both my family and friends. joseph D. Kyles

Hey have you seen your employee Dan posting in reaction to little kids being hancuff by police in Troy New York said something about go back to Africa

We just bought a Murano from Brandon Parham, and it was as enjoyable as purchasing a car can be. He was helpful and has great customer focus. I highly recommend Brandon!

Taylor did a fantastic job and really made the process so easy for me. I would highly recommend him.

Worked with Mr. Taylor Faught from Auto Nation off of Hacks Cross. Was very patient with my wife and I through the process. Gave great customer service and detailed information. We love our purchase thus far.

I walked in without an appointment and I was taken care of right away. There are refreshments and TV while you wait. Everyone is very respectful and helpful.

I bought my 2013 Nissan Rouge at the end of 2012. I hesitantly, bought the oil change package and warranty. There is a sign above their service department that says express. Today, continued to be a disappointing long, uncomfortable wait. I had an appointment for an oil change at 2 pm and arrived at 1:40pm. I was told it would be 45 minutes to one hour. About 3:10 I inquired about my car. Around 3:15pm a lady came out nd told me I need ove $1,000 of service. I declined and was told they would have my car ready in 3 minutes. About 10 minutes later I asked for the manager who never appeared. I finally got my car and was able to leave after 3:30pm. The las time I had my oil changed I was told I needed new back brakes. I had brake work done at their facility just prior to that appointment, so I declined. The over $1,000 of repairs I was told I need today did not include my back brakes. This leads me to believe I did not need back brake repairs last visit. I will have them checked somewhere else. I would not return to their service department If I did not have their oil change plan.

My 2 sales men Steve O and Elliot were awesome..I had a lengthy wait but who dont when purchasing a car u have to wait for whichever finance company decide what they want..but the guys made the experience fun and wonderful. I choose AutoNation Nissan on Hacks Cross because my mom purchased a car as well as my sister from there and they loved it so i decided after continously purchasing cats from small used car lots I will give the big guys a chance and best decision i made. I purchased my 2014 Nissan Altima and I love her ;) I traded in a 2008 Nissa Altima Coupe big difference..I am here now doing my first oil change with car and didnt have a wait to long I came up and they got right to it...plus I had an 7:30 appointment. if you decide u want a car from this place ask for either one of them salesman they will take great care of you...ohh n they thru n a well needed car wash too!!! :)

Just bought my second vehicle from Autonation Nissan and I can honestly say things could've went any easier. I like to give a thanks to Tanorris Brookins sale manager and Nathaniel Wade salesman!

Autonation was the best place I could've gone too Nate Wate help me found the best car for me and he was very patient

My wife and I were recently searching for a used SUV and stumbled upon AutoNation. Salesman Nate came out to help us with a few of the vehicles we were interested in. No pressure, extremely polite and down right classy man! I have a fleet of Nissans thanks to Nate!

I enjoyed working with Tariq Jackson. He has great customer service. He listened and understood my situation. I recommend him to any who needs a vehicle.

Working with Corbin Toll was great! He made the entire process easy and stress free. Be sure to ask for him as your salesman if you're at AutoNation Nissan in Memphis! I highly recommend this dealership for anyone in the mid-south area.

Brandon Parham was the best sales agent a girl over her head could ask for. Was very patient and answered all my questions so I left confident in my purchase

Brady made both of my car purchases so easy. Everything was smooth, efficient, and perfect. I have driven only a Nissan for the past 6 almost 7 years. I trust Brady to help not only myself but also my friends and family!

Chris Temple helped my family get into a new Altima! The experience was awesome! I highly suggest anyone looking for a new car should go see Chris Temple and the staff at AutoNation Nissan Memphis.

I'm in the researching stage of buying a car with the occasional test drive. I can't say a single negative thing about this place! The salesman there, Corbin, is extremely friendly, accommodating and, more importantly, knowledgable and competent. Highly recommend.

Chris temple was a huge help getting me in my new mutant. I highly suggest going to see the staff at automation Nissan Memphis they were very professional and fair. Thank you again.

The manager Cully and his manager treated me as a second rate person. I went to purchase a 2016 Nissan Rogue on April 15, 2016 and the car had a defect. The passenger seat had a vibration when I put the car in reverse. I never made it off the lot with the car. I went back in and the salesman Nate tried to assist me. He checked several others cars and they had the same vibration. He was the only one that tried to help me. The manager Cully and his manager would not speak with me they would not offer any other options and wouldn't even try to give me another car. He went and got my check for the car and didn't say I'm sorry we don't have anything right now just take your check for the full payment of $27000 and get out. I have never been treated this way by a car dealership. I called the complaint number to report my dealings with the Autonation Nissan dealership on Hack Cross.

Did not get the deal that was agreed upon originally. Made the deal both parties signed off on it, when it went to finance it changed " Oh yeah we couldn't do that deal lets renegotiate it". Not the salesman fault he done good, just bad business practices. First day I get home I realize one of the back up lights is not working...Looked at my list of items checked before the car is ready to sale...its checked as if they worked. Multiple mistakes made that I had to point out in the closing process: Wrong VIN on most paperwork Kept printing wrong deductibles on warranty paperwork Let me walk out without even handing them my down payment, I had to remind them about it. After getting home realized that my warranty paperwork had the wrong car on it. My drive out tag had the wrong car listed on it. The list goes on. In Closing Wife loves the car...just not happy with the process.

Had the hardest time getting an appointment to get my oil changed over 3wks ago. When I called I never got a call back and every time I called no one answered & then when I finally reached someone I spoke with the ugliest person at the front desk. After her rudely asking are you going to make an appointment or not I politely told her "No not now.... thanks to your attitude!" ...I immediately called back to the dealership and spoke with the service manager just to let him know what was going on.... He was really kind and not only asked for the opportunity to make it up by giving them another chance but I missed my appointment this morning because i was up all night with a sick child & he called and told me come anyways he'd make sure to fit me in (I had just called up there and there were no more appointments until tomorrow)... Then when I got here he said my oil change & tire rotation would be free today because of the hassle.... and asked if he could even wash the car..... Anyone with a Nissan or looking to buy a Nissan I strongly recommend Nissan on Hackscross.... They honestly care about the relationship they have with their customers! The relationship he salvaged will now continue and keep me coming back! Thank you Doug!!!!

AutoNation is the place to go, You cant beat it with a stick.

Just the absolute worst service. Buying the car was such a hassle. And then coming to get my first three free oil changes has been a frustrating experience every time. It always takes over an hour and the people helping out are completely incompetent. I highly recommend not buying a car at this location.

I arrived at the service department after having been stranded for a day because my car wouldn't start. I was immediately greeted by Mr Doug who assured me that he would take care of me and my car so that I could get to work. Sure enough, he checked everything I was concerned about thoroughly and reported back to me his opinion and a plan for service. It was all completed in time ever for me to get to work that afternoom. I will never go to another dealership again. Doug a day his team took care of my car and me in a friendly, timely, and efficient manner. They were the greatest. I plan on going back for all my Nissan needs.

Nothing but good experiences with these guys. Love my Murano. Owned it for almost two years and have had zero problems with it. The service department rocks, especially Zach.

It was pleasure working with knowledgable and honest staff. Ask for Steve O., Taylor, and Cully. They were great.

My new Murano has exceeded my expectations.. It is because my salesperson listened to me from start to finish.. He even stayed late to show me how the feature worked..... Great Dealership.. And kid friendly..

Never the same adviser. Instead of addressing the issues, they fire the advisers. My adviser was not the person who took my car on a joy ride over the weekend while it was "being serviced"...

We bought a new Altima from AutoNation. It has now been 5 weeks and we have yet to receive our new tags. New tags. NOT transferring the tags. Called on a wednesday. Amazingly they shipped to our town the NEXT day. However the genius who filed them did not calculate the taxes correctly and now we have to wait even longer. We are driving on an expired drive-out tag. I was going to give a decent review and have recommended them to others, but no longer. As long as you think it should take 6 hours to buy a car, this is the place for you. As long as you plan to buy the 2nd car you looked at, and want to waste A LOT of time, this is the place for you. As long as you like to have to re-send them paperwork that they did not fill out correctly, this is the place for you. However, I have 3 kids (2 will be 16 soon) and my husband has to change cars every 4 years. You would think they would be happy with repeat business. I guess not. Still waiting on my tags....

My husband and I purchased a 2016 maxima. Love the car. Chris T was a great salesman, appeared to be knowledgable and went the extra mile to make the sale. The finance part seem to have taken along time and we wrote a check for he car. I do not rate the highest because that means there is no room for improvement and all Is perfect. I have already recommended sepne to find and see Chris.

We bought our 2014 Altima from Automation Nissan 2 years ago and expect ed great service. Bought the car at the price I wanted. Sales agent was polite, curtious, and did try to get me the best price he could.

Good service. Nice people. Although my info was not faced to my Leon holder for three days#

My wife and I purchased a 2015 Nissan Murano the day before Thanksgiving and had a great experience with them. They were not overly "pushy" and did a great job of explaining all of our many questions. I definitely recommend these guys and we received an excellent value for this purchase. The trade-in offer we received was right in line with what we anticipated. They made the whole process flow very smoothly and were respectful of our time.

We went to the dealership to check out several used trucks and SUV's we found on the website. While in the showroom the new Frontier struck our eye. After driving several used vehicles, we realized that the new Frontier was not that big a stretch. Our host was very patient and understanding - and we took a lot of his time. Ultimately, we chose to buy the new Frontier and we are delighted with the truck.

Jamie and I purchased a CPO Nissan Murano. We are very pleased with the vehicle. We got the price we wanted and delivery of a clean vehicle with a full tank of gas. Right down to getting our tags the staff at Auto Nation were very helpful. I would definitely buy from Auto Nation again.

My experience was very admirable. The service was great. The process was smooth. I would definitely recommend this dealership to anyone.

Very attentive staff at Autonation. It was a pretty smooth process!!!

DONNA WILLIAMS IS THE GREATEST!!! FRIENDLY AND TAKES CARE OF BUSINESS!!

The buying experience alone was excellent; however each interaction afterwards has been unbelievably horrible. Incompetent does not begin to describe the staff. I cannot believe the way business is conducted at Nissan Autonation. By far the worst car buying experience of my life. I will be calling the corporate office on Monday. Calling, emailing, mailing, smoke signals and any other means of expressing my utter disappointment :-(

Love my Altima! Hate having to have any service done to it. Worst customer service! Very frustrating experience every time

I posted this same review on Yelp.. that shows how much I enjoyed my experience and how much I love my new car!! :) I purchased a vehicle from AutoNation Nissan Memphis 8/15/2015. The sales manager, the sales person and the finance manager were all polite, nice and made sure that I got the vehicle I wanted. They also made sure that all the questions I had were answered and if they didnt know the answer to something, they were honest and told me that they would find out. They did, and got me the answer a shortwhile later. Every person I ran into also made sure that I found what i was looking for and offered me water and offered to answer any questions even though they weren't working with me. They were not pushy, over bearing nor chasing me down in the parking lot. I felt EXTREMELY comfortable and had a VERY pleasant experience. I never really write reviews, but I felt this time really warranted one. I love my new car and love the service I got from EVERY single person I ran across. The general manager also remembered my name and had small talk conversation as we would cross paths. Great Experience. I recommend them to EVERYONE. Also the prices of their vehicles were VERY VERY competitively priced. I did my homework and research before I came in and compared prices and vehicles within 200 miles of the memphis area. The comparable prices of their vehicles of the exact same car and similar mileage was about 2000 less than everywhere else! Thats why I initially chose to visit there, but the way everyone treated me solidified the deal. Thanks AutoNation Nissan of Memphis!!

Purchased an NEW F350 a few months ago. Began to hear loud noises maybe from the transmission. After speaking with Jonathan on Monday morning he told us to bring the vehicle to Auto Nation. Jonathan stated he would contact Ford to verify that the work could be performed and follow up with us upon hearing from Ford. We asked for a receipt that stated what the problem was and when to expect the work to be done. Tuesday morning we took the vehicle to Auto nation. On Tuesday evening Jonathan stated he had not heard from Ford. Also at this point he had not given us a diagnosis of the problem. Also keep in mind this truck only has 3000 miles and it is new so IT IS STILL UNDER WARRANTY!!!! Wednesday we called to follow up on the truck and was told that Jonathan had a family emergency. Thursday upon our follow up Jonathan told us that he was still waiting on a response from Ford...REALLY!!!! NO MORE GAMES WE WENT AND PICKED UP THE TRUCK!!!!!!!!!!!! STILL NOTHING STATING WHAT THE PROBLEM WAS. Following Monday left a message for Ed Stock, Service Manager and Jamie Rutland, GM. Thanks Ed for calling me back but your staff needs to be written up or fired. Poor customer service and run around that your staff gave for a 50K truck under warranty. AS OF TODAY I STILL HAVE NOT HEARD BACK FROM THE GENERAL MANAGER NOR HAS JONATHAN CALLED TO SAY THE WORK WAS APPROVED. Friday called the dealership where we originally purchased the truck and not only have they given us a date to bring it in but will be giving us a loaner vehicle which is apart of our warranty. When asked if they needed to get approval from Ford they said they had never heard of that. WHY SHOULD A CUSTOMER OF FORD HAVE TO DRIVE 300 MILES ROUND TRIP TO GET TRUCK WARRANTY SERVICED AND THEN DRIVE 300 MILES ROUND TRIP TO PICK UP WHEN YOU ARE 6 MILES AWAY FROM A FORD DEALERSHIP....REALLY!!!!! I AM ABSOUTELY NOT HAPPY AND WILL BE CONTACTING FORD DIRECTLY!!!

5 stars for the purchasing process! One of the best and easiest experiences! Kudos to the online sales team! Unfortunately, I can not say the same for the service department. I have brought my pathfinder in on 3 different occasions for an "easy fix" that has yet to be fixed. On top of that, every service coordinator I work with ends up leaving the company. High turnover=poor customer service. I would rate the service department 1 STAR!

Worst customer service ever. I just turned in my lease ..leased a new 2015 and suddenly no customer service. Receive a 15% off wear and tear repairs on the 2012 guess what they don't want to honor it!!!! Totally frustrated and spent 1/2 day on the phone calling auto nation corporate now!

Shopping for My Daughter's First Car for 16th Birthday -- Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience I visited 6-7 dealerships about a month ago to test drive a variety of vehicles to see what I thought would be a good fit for my daughter. Last Saturday, I got up early did some research, and went out searching for 2 vehicles, Toyota RAV4 and Nissan Rogue. Spent all day, going all over memphis visiting 12 dealerships. Actually found a couple of possibilities. Decided to visit the last dealership on my list AutoNation NISSAN to look at a Rogue. I was greeted by a young man, who's approach I greatly appreciated - Jonathan Fought. (I hate when I'm greeted with a cocky, prideful, and/or arrogant Sales person that don't greet me with the intent to help me with what I'm looking for.) Jonathan Faught greeted me and he began for first LISTENING to me and what I was looking for. I felt he wasn't pushy, but instead was genuinely interested in HELPING ME the customer. (so far he was 2 for 2 in my book). Then he showed me what you had to offer in line with what I was looking for. He went over the features and benefits of the vehicle (again without being pushy or aggressive... 3 for 3 now). Took the Rogue out for a short test drive. I loved the way it handled and braking and I was convinced that the Rogue was going to be the car for my new 16 yr old. Now, it was just a matter if I was going to be able to buy it here or go back to 2 other options I had found early that morning. Both other vehicles 2011 were 1 owner with 32-36K miles. I really liked the car, Jonathan's attitude and approach towards me and I wanted to drive back to Bartlett to get my wife so she could see it and test drive if she wanted to. Then one of the Managers stepped in (can't remember his name) and offered to allow me to just take the vehicle to Bartlett to show my wife (I really appreciated the pro-active attitude and willingness to do everything possible and gave me the impression that the customer comes first). Then he went over the CarFax report and explained further how the report worked, what to look for and benefits of it. All of this still happened as I was leaving the dealership without the intent of buying the car because of the price being a little out of my budget. Now we're 4 for 4, I was truly impressed with the level of professionalism, courtesy, customer-first approach. After understanding the CarFax report and the value of being able to see the service records for this vehicle. I decided that I might want to adjust my budget just slightly in order to have this peace of mind of knowing what I was getting. All that said....I would highly recommend allowing this dealership the opportunity to help you with your search for a new or used car. I genuinely had a CUSTOMER COMES FIRST Experience with Jonathan leading the way. We decided to purchase the vehicle and surprise my daughter with it that night. They even lent us a big red bow to put on the vehicle (once again.... taking care of all the customer's needs). Since, the purchase, Jonathan has been following up with me to check to see if I had any questions, concerns or anything he might be able to help us with. Jonathan - "My job didn't end when you left the store, please know I'm always available to help" Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Salesman: Jonathan Faught Dealership: AutoNation NISSAN 901-759-6100 Address: 4140 Hacks Cross Road, Memphis TN 38125

We had a great experience here! Very friendly staff. Very willing to help us with everything we needed. They were extremely accommodating and helpful. We are very pleased with our experience!

My wife and I just purchased at NV 3500 passenger van and we have had it for a couple of months now and we really enjoyed it. If you need to talk to someone at AutoNation Nissan hacks cross you need to speak with Shannon Webb he is a great salesman he can't get the job done, Jeff and lori Memphis Tennessee

We went to the dealership in search of a Nissan Murano we had seen on the Internet. When we arrived we were greeted by Shannon Webb he was super friendly and very helpful to my wife and myself. We don't have the best credit in the world we are trying to rebuild it and thought we could never afford such a great vehicle much less get approved for it but they work hard to get us approved and get us in the vehicle the same day. I would highly recommend this dealer and Shannon to anyone that is trying to get a better vehicle or a new vehicle because they will help you if they can we're living proof of that.

Very Satisfied, Jeff Kollat our Salesman was very helpful, treated us very well. Answered all my daughters questions and it was a hassle free purchase.

Great place to buy a car and the best Nissan Service dept. in Memphis!!! Come see me for ether!!

i bought a new nissan pathfinder from steve miller. he was knowledgable and easy to deal with. iused the truecar service

It was indeed a honor to meet Reggie Hill, salesman, Auto Nation Nissan Memphis. I informed Mr. Hill that I was in need of a car for my daughter who is in college. Mr. Hill was very courteous and professional as he assisted my husband and I in purchasing a car. We decided upon a a Nissan Altima. Mr. Hill described the Nissan product and it various program components that were available. He walked us through each step of the buying process. The salesmen were very busy, Saturday, March 28th, and Mr. Hill offered us something to drink and a snack while we waited for the next step, which was to sign the papers. Finally, we met Mr. Terry Simmons who assisted us in closing the deal (as you all would say) on the car. Mr. Simmons was very gracious and walked us through the signing process, and explained each document. Both, Mr. Hill and Mr. Simmons were professional and superb in during their job. EXCELLENT JOB! WELL DONE!

My car experience begin with the computer and the telephone. Flawn telephone voice was professional and courtesy. I told her the type of car I was interested in and she ensured me that it was in stocked. She was not a push saleperson trying to make a quick sale. She listen as we discuss the process. From the sales staff to finance officer, I had an A+ experience with everyone, Flawn, Steve, Reggie, and Josh was professional. On Sunday we arrived to pick up the car; Reggie and Josh smiled and had an positive and upbeat attitude throughout the signing process!

This dealership is awesome! They have an excellent salesman who works there named Reggie Hill, whom assisted us in purchasing our vehicle. He didn't pressure us into making any decisions on buying a specific car. We saw the car we wanted and he made it happen! Everyone I had spoken with that day was very polite! Most importantly, we have a great car that we are very satisfied with!

My 2015 murano was ready when we drove in from little rock. Fastest most professional experience in a long time

Very nice, did not have to wait long. Kept me informed of how long my wait to would be. Great experience

I really dislike buying cars, but Autonation made the whole experience very pleasant. From the initial contact through the time I left, everyone was friendly, helpful, and honest. I never felt pressured and the salesman did a great job of answering my questions and keeping me updated on the status of my purchase. I would highly recommend buying a car from Autonation Nissan. Shannon Webb was the salesman and he did a great job.

Had a great experience purchasing a new Rogue with Steve Miller! Made our purchase very easy and fast! Went out of his way to make us happy and get us the perfect color and everything!

The process was quick and easy. They listened to what we wanted and made it happen.

Went there because of Costco buying service plan. Looked at another Nissan at another dealer and they were dishonest in there selling prices. So we came to your location.

We drove a long ways to look at a 2014 Nissan Rogue. We had Jerry as our salesman and he was very nice and easy to work with. I feel we got a great deal on our new suv. The entire staff was very friendly and willing to do whatever we needed to get us in the SUV we wanted. We will definitely do business with them again!!