-10/10. 1st visit it took them 3 hours to replace a fuel cap. 2nd visit I scheduled thinking my splash guard was rubbing against something and I heard a noise but told the SA I wasnt sure. 4 hours later they replaced the splash guard for nearly $400. I didnt get out. Of the parking lot to know the noise was still there. The “mechanic” came back to say I needed rear rotors and brake pads replaced. They let me drive off knowing I needed this repair and the “mechanic” stated “It was a lot going on. I didnt hear it” How can a mechanic or person who knows about cars not know that. Even if he didnt hear it, the multipoint inspection should have shown the brakes were bad. I could hear the grinding and I know nothing about cars. I spent $900+ & 8 hours at the dealership. Additionally, there is a hole exposing a pulley system or belt under the front tire. As a reputable business, I would think they wouldve informed me of this because to my knowledge this is part of the splash guard as well. Even if it isn’t, I should have been informed. I could’ve taken my vehicle to a shade tree mechanic and gotten better service. I will be escalating the issue by writing a letter to the service manager and other administration. Not only were they going to let me leave with worn brake rotors that could have led to a dangerous accident but who knows what this other oversight can lead to. This is unacceptable and shady business. Deplorable.

I'll start out with the positive. Staff are very friendly and welcoming. Facility is clean and comfortable. Now the negative. I needed a new fuel pump. Easy enough. I wish I had watched the YouTube video beforehand on how to do it, because it's really very straightforward. Should take a novice like me about thirty minutes. However, AutoNation charged me $230ish for the pump (fair price) but then over $700 for the labor, for a job that was about the most straightforward job I've seen done. Next time, I watch the YouTube video before taking it to a dealer. And next time, I find someplace other than AutoNation and their exorbitant labor fees. Chapter 2. Ended up back at AutoNation because I needed fast help and the other Nissan service centers had no availability. I will say that the staff are friendly as their employer is fleecing you. They charge over $170/hour for labor and mark up parts by a lot. The latest wrinkle is that they told me what needed done. I left a message on their voice mail to proceed. A week later I called back for a status. The service guy says they don't check voicemail because they don't have access codes. Are you kidding me? And he wouldn't tell me when my car would be ready. Don't know what I'm paying for... Certainly not expediency. Didn't even get an apology.

Got a rental car while mine was supposed to be getting fixed at Honda at a low rate. Thanks Nissan.

I have left 2 messages for Edwin Lewis because he said he wanted to talk to me. I am just going down there tomorrow and I don't care if I have to sit in there all day. For the last 4 months, AutoNation Nissan has made me live through a nightmare. I started doing these reviews because I have been continually ignored by the people at this dealership. I will not be anymore. They did this wrong. Not me. The 2 mistakes I made were going to this dealership and then actually buying a car that I only was able to drive for a month.

All I can say is I wished that I read these reviews before I went to buy a car. Left messages for Lewis. Never returned my calls

Had a wonderful experience at auto nation Nissan on HacksCross Rd

6 years ago I had a great experience at at this dealership repair service. This experience was not up to par. Not only was it pricy, ( I did expect that) but the technician dis a poor job of finding the truck issues. First they diagnosed at leaking radiator but failed to see that heater coil pump hose blown off on the firewall. My uncle, a disabled shade tree mechanic, found the problem with minimal lighting within 5 min of looking under the hood. I was quoted a price for a radiator, which could have been bad but never the part that was seen to be the root cause. This was told the service agent when the truck arrived via tow. Despite this fact the tech never saw the hose dangling. I did question this and brought my concern to the service manager. After having my truck repaired, I noticed the check engine light was still on. When I contacted Nissan they told me that I had a bad catalic converter. This was nowhere on the paperwork presented but not explained to me. I stopped taking my car to Nissan because they cheated me on a battery, I see I should have stayed away. Service is 40% of why you buy a vehicle. This department left me hanging.

6 years ago I had a great experience at at this dealership repair service. This experience was not up to par. Not only was it pricy, ( I did expect that) but the technician dis a poor job of finding the truck issues. First they diagnosed at leaking radiator but failed to see that heater coil pump hose blown off on the firewall. My uncle, a disabled shade tree mechanic, found the problem with minimal lighting within 5 min of looking under the hood. I was quoted a price for a radiator, which could have been bad but never the part that was seen to be the root cause. This was told the service agent when the truck arrived via tow. Despite this fact the tech never saw the hose dangling. I did question this and brought my concern to the service manager. After having my truck repaired, I noticed the check engine light was still on. When I contacted Nissan they told me that I had a bad catalic converter. This was nowhere on the paperwork presented but not explained to me. I stopped taking my car to Nissan because they cheated me on a battery, I see I should have stayed away. Service is 40% of why you buy a vehicle. This department left me hanging.

It was a very pleasant experience, starting with the salesperson, Manager and the financial sales person. I really enjoyed my experience at AutoNation Nissan Memphis , on hacks cross, everyone was so nice and pleasant. I will be asking all my friends and family, to stop by, when they are shopping for a new vehicle!

There a dam rip off on oil changes i will never go back

My experience was great! I love Steve!!

In and out very quickly. Was recommended services to make my car run better.

Everything went well with my servicing.

Supporting staff and had very good experience with the service.

Phoebe was great in helping me find my newer car and answer all my questions. I highly recommend her.

There was great customer service at this location from the time I pulled up to drop off my truck, to the time I came back to pick it up. The phone call I received from Miss Mariah Mason was also pleasant, letting me know that my truck was ready for pick up.

It has been the worst experience of my life. Right now, all I can say is I am trying to get my money back and get a vehicle somewhere else. Do not do business with these people!

Not worth the price. no explanation for additional shop fees when they didn't do any work.

Young Lee went over and beyond for me. He had the best customer service and made my purchase so easy. They didn’t have the exact car I was looking for so he had one shipped from another AutoNation with no problem (only took 3 days)….Great Guy/Salesman

80 dollars for a oil change these guys are ripping people off every time. Take your car somewhere else.

Then $200 for a diagnostic fee

What started off as a decent experience in January, has led to an awful, unorganized, unprofessional mess. Long story short: doing business here will only lead to unnecessary stress due to a lack of being thorough and terrible communication. We bought the car in January. Our tags have YET to come through and we’re going into May. So, we’ve had to get drive out tag after drive out tag. Today, we’re called back after inquiring earlier about yet ANOTHER drive out tag, stating that the old tags from our previous car were supposed to be “transferred” to our new car. When exactly was this to be done? Oh, when we bought the car. Months ago. So, now, we’re having to deal with an unnecessary mess from AutoNation who obviously doesn’t know how to conduct their business accordingly. My mom even had the heart to thank the two salespeople who “helped” us, Shannon and Louis, with a nice gift for each when we bought the car. Following that, when we reached out with questions, etc, Louis straight up ignored my mom’s texts, never had the respect to respond (the deal was done so, go figure) and Shannon never followed up with tag info or an issue with one of the key fobs. They’re just another greedy car dealership who doesn’t care. 🤷🏾‍♀️This is such a small, simple thing that should’ve been handled MONTHS ago that now has heavily inconvenienced the customer.

I made an appointment Friday evening for Saturday morning. I arrived at my appointment time. My oil was changed and I was back on the road within an hour. Awesome service, no hassle.

Moriah was awesome. She helped me with get a discount the day before my appointment. She went over & beyond for me. Excellent customer service‼

Got service done they was nice and polite I was in and out in about a hour

Your team at Nissan on Hacks Cross was awesome. Phoebe, Keith and Armour took great care of me and my trade in. 10 out of 10 will recommend 🙂

AutoNation Nissan was a great experience. We were looking to get a new car and trade our 2017 Nissan in. The staff was very friendly and helpful. Phoebe was amazing. She took her time and explained everything. After signing all the paperwork, she still took time to show us how everything worked on our new Rogue. Thanks!!

My car buying experience with Nissan was absolutely amazing all because of Young Lee!!! Young Lee went above and beyond to make sure I purchased exactly what I was looking for. He listened to my requests and took time to search for my ideal vehicle. If I could give 10 stars I definitely would!!

Slow as ****. I paid for a tire rotate and balance. I don't think they did the work. Same tire problem on same side of car, before I went there

In a timely manner and successful

Got it in when I needed to. Was able to get it serviced in a timely manner and pick it back up.

Not good. Who doesn't check the battery during a tune up? They don't! Took the car in for a tune up. Mentioned an intermittent problem. After $1100, the problem was still there. When it acted up again, I ran it by only to be told I needed an appointment...hello intermittent?!? Turned out it was the battery cable(which was checked at the suggestion of an obviously better shop). Will not be taking any of my vehicles here again.

Very terrible service. I brought my wife's car up to to be serviced as I had an appointment. Got called back 30 mins later saying they couldn't work on the car due to not being a previous customer. Also was told that they couldn't work on cars under 2013. Which is ridiculous. Never stated that on the website or bo sign up saying that. Communication was horrible and ridiculous. I never experienced the maker of the car can't service there own cars. Smh. I would never get a Nissan ever again though it was my wife's car.

I brought back my vehicle when the intermittent problem was occurring because I was told after the tune up that unless it was doing the dash lights yellow/surge/chug thing when hooked up, the machine would not be able to tell what the problem was. I was turned away and told I would need an appointment. Ummm, it is intermittent. Nope still need an appointment. Needless to say, I did not make an apt. the problem turned out to be a loose battery cable...which should have been found in the $1100 tune up that was just done, never going there again.

Drop off went smooth. Services were rendered, timely, and pickup was quick. Service representatives were professional and courteous.

Alexis and Sonya customer's service is the best, they are the reason why I go to AutoNation on Hackcross; help up the good work

Good service

Good service

Great customer service! Just waiting on my floor mats- Phoebe has been great!

Great customer service, and continue too update during the service process

Phoebe and Patrick did a great job with our trade in and the purchase of our new Nissan Rogue. Ten of ten would buy again from them. Guess what this is buying again! Love Auto Nation Nissan.

Better visit this time, a lot of new people. Last visit, I had a deductible in my invoice, charges. I determined this was a "padded charge" for a donation to the American Cancer Society! I received a "Thank You For Your Donation" email, from the American Cancer Society. I was expecting the same thing on this visit and I shared this with cashier. She assured me, all of my charges would accurate and correct. It appears she was right!! I was prepared to contact the Consumer Affairs Division of the State Attorney General Office.

Awesome service!

Worst car buying experience I have ever had. Sales lady was great , but as we all know , they can not negotiate, all others were very un personable and very hard to work with. Also , advertising said it came with 2 key bobs ,only got one , and was promised they would do some touch up paint on some scratches but was also a lie. And they are not concerned about customers because no one has reached out to me since I left the lot, wishing now I would have not went thru with the purchase

Good attention and faster, and give some advice for future service..

Great customer service! Good people!

Excellent customer service!

Leo was highly professional, demonstrated a willingness to help, friendly & has great communication skills. I’ll be happy to continue my service needs at AutoNation.

I gave 5 stars even though I had minor damage when I left because everyone makes mistakes. Once I talked to Mike, the service manager, about my vehicle he took care of everything and was so kind throughout the entire process. I love how he treats his customers and puts their needs first. He contacted me in a timely manner and made sure I was satisfied. I will continue to give Autonation Nissan my service.

Friendly &prompt. They did right and on time!!

They finished the work in a timely manner and the staff was very professional!

The young lady that helped me was new and she was really nice! She stated she only been there 2 weeks! She did really well!

I was getting a new transmission everyone that I came in contact with was wonderful

My wait wasn’t long at all. They completed the job task in a timely manner. They even gave me recommendations for my car as well. Another thing that stood out to me was how clean the dealership was. That’s very huge to me. I was comfortable and it was quiet enough for me to take a nap. Which I did.

Absolutely Fantastic! From the moment we hit the parking lot! Courtesy and Respect every step of the way! They explained everything they and thru! Financed explained! Payments explained, warranty explained in full. Main thing is that we knew it was right! Thank You AutoNation and Mr. A. Washington!!!

Overall experience was satisfactory adjusting to the car market in this day and time. My two salesmen were very pleasant and helpful, management and finance rep.as well. Thanks Patrick and Steve.

Strongly would not recommend

I had an appointment at 3:30 PM on 9/6/2022 for a 30,000 mile service and oil change and tire rotation. I arrived early at 3:05 PM and checked in. I did not leave until 5:30 PM and only the oil was changed, not tire rotation or 20,000 mile checkup. I was told when i checked in that the 30,000 checkup would take 2-3 hours so it was too late for that. Why was I allowed to schedule it then at that time? I said OK, just do oil and tires. they took it back immediately, but it sat up on the rack with the hood up for an hour or more with nobody touching it, I could see it from the waiting area. At 5 PM I finally asked a service person what was going on, only to find out the only service writer took a 4:45 lunch break. that should not be allowed when that is a busy time. everyone else was in a meeting at that time. They left a new trainee, her first day, at the service desk to handle all the issues. She was totally confused and lost because she could not help anyone. I would say the average age of oil/tire employees was early 20's at best and they were all walking around the service bay most of the time and actually working on a vehicle for a few minutes at a time. If I had seen them first, I would not have let them touch my vehicle. I have been in over 15 car dealerships in my lifetime and this is by far the worst experience I have ever had. And to top it all off, I am sure one of my pre-paid service allowances was used and all i got was a 2 1/2 hour oil change, no tire rotation, which is part of it. I will never return to this dealership.

Even during their shortage of staff, the AutoNation Nissan team members were professional and courteous during my visit.

This is the WORST experience I have ever had! I will never deal with or buy from them again! I had my hood latch “repaired” on July 9th because it was on recall, picked it up, and assumed that they fixed it. Well fast forward to August 29, my 2013 Nissan Altima that was “fixed” starts smoking and guess what, my hood won’t open, won’t even budge! We call Auto Nation because I can no longer drive safely and can’t find out what it is, so they order us a tow truck to come get my car this is around five thirty and was quoted an estimated time of 30minutes to an hour. At 7:35, the tow company finally calls and states they will arrive in 20 minutes. Auto Nation closes at 8:00 so I call to let them know the tow truck THEY ORDERED was running late and the receptionist at 7:41PM proceeded to tell me that it didn’t matter if they ordered it, if it weren’t there by 8:00PM they couldn’t get in, then I ask for her name and she HANGS UP ON ME! So I call back and speak to the manager on duty who is willing to wait; HOWEVER, if they did their jobs the entire situation could have been avoided! I cannot wait to get out of Nissan and never deal with this company again! On top of that, my husband had to run his car and use SOO MUCH GAS as we waited for the tow truck for two hours because it’s August in Memphis!

What an amazing experience! The wonderful people at AutoNation Nissan Memphis make you feel like family. They appreciate you and have no haggle prices. I did not have to drive to different car lots. They helped me find my dream car! I love it!

Stay away from this dealer! Horrible business practices and no ethics. This dealers only concern is greed, very disappointed in Autonation and it’s management. Also very disappointed Nissan allows their shady practices to continue to happen.

Stay away from this dealer! Horrible business practices and no ethics. This dealers only concern is greed, very disappointed in Autonation and it’s management. Also very disappointed Nissan allows their shady practices to continue to happen.

The owner is over charging by almost 100% MSRP, AFTER you come to pick up your car that you ordered. When you tell him “I’m not paying $25k more than what you quoted me”, he keeps your deposit and the car, then lists it online for double. STAY AWAY!!!!!

Great experience for me purchasing my new vehicle. Awesome salesman and my process was not long at all. Had my vehicle ready for me to drive away in.

Good people

Typical dealer antics. We need to hold businesses accountable so they can’t continue to get away with shady business

Price gouging at its finest. Visit another Nissan dealership.

This place won't honor signed contracts, they try to add 25k to price already agreed upon. Very shady practices. Avoid this place like the plague.

This stealership does the old bait and switch to true Nissan Enthusiasts. After an agreed upon price and contract signed that went back on it and said they were adding 25k to the MSRP. Shady business.

Horrible dealership w markups

The employees were pleasant and helpful. I like that when my car was almost finished I received a text along with a video from my mechanic of what he did and the outcome. That was cool and very informative. I’ll be back.

This place is very sleazy taking. Advantage of the market charging thousands in addendum fees I hope you guys go viral and your sales tank.

This is a great place to buy a car!!! My sales associate Patrick Henderson was so helpful, with no pressure!!! It was truly a pleasure to work with all involved.

Fast and friendly service! I went in based on a recall notice. I made the appointment in advance and the customer service agent told me it would take 45 minutes. I was done in under 30!

Would not recommend at all.

They used deceptive business practices get you to come down on an agreed upon price then charges more than the agreed upon amount. Bait and switch.

Adds cost after agreed upon price.

L delarship and L dealership management

#cancelautonation #greedy

Upcharging their customers after agreed amount is shady business

sleazy car salesmen that mark up cars because 'they can'. Stay away. Never step foot in that slimmy dealer

Terrible dealership who cares only about themselves and the not the customers best interest!

They lie and try and get more money from customers who have already agreed on a price. Then suddenly another 25k is needed. Trash business trash management trash at keeping agreements.

Treat people like trash…bait and switchers.

Very shady not trustable especially when spending over $50K

They bait you in with pricing to order a vehicle, get a signed order form WITH deposit, then come back at you days after to say they forgot an addendum that raised the price. When you don't agree with the dirty tactic, they cancel your order with no remorse. Not to mention they don't care what Nissan Corporate says to do. 👎👎👎👎👎👎

Had a friend try to purchase a car from this dealer only to be contact after signing paperwork and paying a deposit to be told she had to pay an additional 20,000 on top of the price already agreed upon, which was MSRP. Absolute garbage way to treat customers, especially those that have traveled across state lines to do business with you.

Working with Sonya Harding in the service department is indeed a pleasure. Candidly, her customer service is why you should buy a Nissan! I encourage you to buy a Nissan from Autonation and let her be your service advisor. You will be posting an outstandingly review too!

Should you find yourself in the car market, DO NOT choose AutoNation, especially not AutoNation Nissan Memphis. I signed a sales sheet and paid a deposit on a Nissan Proto Spec Z (at MSRP of $54,915) on Aug. 11, to have the GM call me the next day with a $25k "addendum." I emailed the SE Market President who admitted the salesperson and sales manager made a mistake and that the GM should have told them about the addendum. He offered to take $10,000 off for "my trouble." No, I said - I want the car at the price I agreed to. I escalated to corporate via email and social media. They escalated back to the GM and then the market president...?? When I pointed out that I'd already spoken to them, they asked for 24 more hours, by which point - today - the car had arrived in Memphis. Now, the GM is refusing to abide to his own corporate customer care team's timeline and is refunding my deposit, against my wishes. So, the car I spent HOURS contacting SO MANY dealers to find... agreed to buy... was willing to drive to Memphis to purchase... is no longer mine, even though I never said I didn't want it. Screw you, AutoNation. You suck. 🤬

I loved the customer service there and the salesman made sure I was good and satisfied with my new vehicle.

They bait you in with pricing to order a vehicle, get a signed order form WITH deposit, then come back at you days after to say they forgot an addendum that raised the price. When you don't agree with the dirty tactic, they cancel your order with no remorse. Not to mention they don't care what Nissan Corporate says to do. 👎👎👎👎👎👎👎👎👎

Should you find yourself in the car market, DO NOT choose AutoNation, especially not AutoNation Nissan Memphis. I signed a sales sheet and paid a deposit on a Nissan Proto Spec Z (at MSRP of $54,915) on Aug. 11, to have the GM call me the next day with a $25k "addendum." I emailed the SE Market President who admitted the salesperson and sales manager made a mistake and that the GM should have told them about the addendum. He offered to take $10,000 off for "my trouble." No, I said - I want the car at the price I agreed to. I escalated to corporate via email and social media. They escalated back to the GM and then the market president...?? When I pointed out that I'd already spoken to them, they asked for 24 more hours, by which point - today - the car had arrived in Memphis. Now, the GM is refusing to abide to his own corporate customer care team's timeline and is refunding my deposit, against my wishes. So, the car I spent HOURS contacting SO MANY dealers to find... agreed to buy... was willing to drive to Memphis to purchase... is no longer mine, even though I never said I didn't want it. Screw you, AutoNation. You suck. 🤬

Completely unacceptable. I was so excited my friend found a dealership that wasn’t buying in to the overpriced markups. Nissan Z enthusiasts are watching and keeping records of which dealerships are taking part in this. Do better.

Usually as soon as you get arrive at a dealership the salespeople bomb rush you. No one came to help me. I didn't see one new car.

Although the online service was not available at the time. I was able to arrange my service appointment by text on my phone. The process wasn’t bad.

Sold my 2016 Nissan Maxima to AutoNations. Rico Young (Acquisition Specialist) very attentive of what I was asking for as well as what I was trying to accomplish. He really helped the negotiation go very well! Thanks For my On the spot Check Autonations Nissan!

Great service on my last appointment. I detest having to take the time to have my car serviced. Auto Nation Nissan Memphis made the undertaking less troublesome.

Dashara and the maintenance team got me in for a short-notice tire repair. They made it easy, simple, and quick. I appreciate their help. 5 stars out of 5.

I had an emergency my car needed a battery and I didn't have a appointment and they graciously helped me by replacing it. Thank you auto nation Nissan.

Purchasing my new Nissan Rogue was fast and easy, thanks to Fabian, Demetrius, and Keith... Thanks AutoNation

I recently had a recall fixed on my Nissan and the service department was fast and efficient. It was also very quick to get in to fix this issue.

the staff was very polite and helpful.

Edwin Lewis, GM at AutoNation Nissan in Memphis took a special interest in assisting my wife at the tea/ coffee machine, as she was using a cane. We felt at ease with our sales agent considering he recently had a stroke. It is the person behind the face that makes up a quality team. My wife and I felt that team spirit, that family like togetherness. Thank you

Patrick went above and beyond for me. He provided great customer service and operated with so much integrity. He didn’t mind answering any of my question. He made my purchase easy. After waiting a month for my car he even went as so far as to come in on his day off so I can pick up my car. I could tell he really cared about keeping me in my budget and putting me in a car that I would love. I felt like an actual customer and no a dollar sign. I wish all car salesman was like Patrick

I was there at Auto Nissan of Hack Cross, Memphis last Friday 8/5/2022 for both an oil change and tire rotation. My service advisor, Ms DeShara Grandberry was more than "courteous" she was respectful and takes her job and the customer concerns seriously. I really appreciate her and could not ask for a better service advisor. I would without any doubt recommend her to any of my friends who owns a Nissan to her for her service. Thanks for being "my" service advisor!!!

This was a comfortable car buying experience, very comfortable I got the best deal to fit my budget. Thanks!

They were very busy, but managed to fit my car in their schedule in a timely manner.

I had a good experience with Nissan that take care of me and my car real pleasant and the customer service is superb

They are awesome 🤩!

I wanted to thank Phoebe M. for her making my purchase of my Nissan certified pre-owned 2020 Titan SL! It was such an easy process, and including having it driven down to Katy, TX for me to take ownership much sooner than waiting on a transport. I highly recommend Phoebe and AutoNation Nissan Memphis! Also, a big shout out to DJ and Josh in finance! Thanks for all of your help!

Very friendly Service Team, Thank you AutoNation!

Easy appointment process, got vehicle into shop when scheduled and was completed on time and done right the first time.

My experience was excellent the staff was friendly helpful and made sure I got wat I wanted they even made sure I got my bow on the top of my new ride the process was very smooth and fast and I appreciate autonation Nissan for everything thanks you guys

Fast service, thanks!

I had no problem while there and plus they have a great lounge.

The customer service person is so professional and very knowledgeable and willing to assi6

LaSonya and Charles are the best in service department. Both have always gone over and beyond for me as well as their other customers. I've watched their interactions with customers and it always remain the same...courteous, professional, and willing to help any means necessary. I don't mind waiting when I come to the service at AutoNation Nissan as I know my service to my car needs will be met and done correct on the first try!

😠

Autonation Nissan Memphis met me with friendly faces. They went over and beyond to make sure that I got the car that I really wanted. After the purchase my sales person made sure that she went over all the features of the vehicle. She was outstanding.

Need more help in the part department

After having to be without a car and the insurance company at the last minute after having my car in the shop for 2 months to total it out I was on a hunt for a car. After several calls to different dealerships AutoNissan was my final decision all thanks to Patrick. Patrick was so professional and nice. He went above and beyond to help me find a car in my budget. He was honest about me having to wait for the car to arrive and didn’t mind looking up when the car would arrive . I appreciate all his effort. I am very thankful for him and I’ll be even more thankful when my car finally arrives!

Friendly and professional service by DaShara!

I had a Wonderful experience. The wait time was minimal and the customer service was great!

Lasonya Harding took care of me when I brought in my vehicle for service. Customer service was exceptional!!

I took my vehicle in for an oil change and found out that I also needed to replace my rear brakes. Since I had around 65,000 miles on the vehicle, I had wondered if I might be in the need for new ones. All of the service was completed in less time than they had estimated and I was able to leave in time to get on a conference call at home.

Great service. Will be returning for my next appointment.

Service is always quick and everyone is friendly.

Had a bad experience with other Mike M ! He was very rude & disrespectful all I asked was for help ! Never recommend this place to anybody

Great service. In and out at a reasonable time.

Bad customer service n stealing items out of car also needs improvement in management or a new manager. I should’ve went to Ford motor company I’m pretty sure I wouldn’t have this problem thanks to Michael Mcmullin poor customer service and smart mouth I’ll be putting 100% into this situation to make sure this don’t happen to nobody else in Memphis. Since he so worried about his name getting spelled correctly n not taking this seriously let me make sure Michael Mcmullin manager at automation Nissan on hacks cross

AutoNation Nissan has one of if not the best service managers their is. My dad goes above and beyond for his costumers. He even gives them his personal number that he tells them they can call at anytime. I've seen this personally during his vacation he is constantly on the phone helping his Customers. He has won award after award for his Customer service. Even got a free trip to the Bahamas for his Customer Service.

Their repair department was MOST helpful & efficient! Great communication & easy to work with.

First time visiting a real dealership and was kind of nervous, but they made the situation easy and understandable and left that day with a new car.

Matthew Hadley took good care of getting my vehicle serviced in a timely manner. I waited and it was quick.

Service was speedy and accurate.

Friendly and knowledgeable service people

They were very friendly and polite. Nice atomosphere while waiting on vehicle.

The technician Aaron Askew did an excellent job. My car is running better than ever. He’s extremely knowledgeable about everything about a car. Thank you 🙏🏾

Had exceptional service from the advisor, the tech and the manager. Fast, reliable and knowledgable delivered with respect. Appreciate my Autonation family.

I have nothing but great things to say about Nissans Service Manager. Mike will try and help his customers any way he can. He is easily accessible at all times . Service Manager Mike is a great asset to the company.

Hello . I’m writing this statement with tears in my ears . I got my vehicle serviced on June 23 ,2022 . My ac compressor was supposed to got replaced and I was supposed to get a new radiator. I took my vehicle back twice due to my ac not working since June 23 .today is July 14, 2022 It’s 100 degrees and I still have no air . The service manager Mike is refusing to look at my vehicle because he claims I left a bad review on the companies survey . On the survey I put I was displeased because my ac is still not working and I stated that I wanted it to be fixed correctly . My husband And I spent 1854 . Auto nation Nissan warranty the part which is the ac compressor. However Mike the service manager is stating that since i gave my opinion he won’t be checking it . He also called my husband and I these people in front of two white customers. He also called the police on us because we wanted to speak with him about our vehicle . We are respectful individuals and we feel that we were discriminated because of our skin color . We are African American. I have spoke with Neil the sales manager, he was very nice and told me he apologized and told me to call Ed the manager on Monday.

Scheduled an oil change and it was completed quickly. Staff was friendly and we had no problems

Great expreience a little long but I was offered a bottle of water.

I visited Auto Nation Tuesday July 12th and had my car serviced and noticed a missing item out my car. I spoke with manager of service department Mike McMullen and he basically told me he has to take his mechanic word over mine. I said what about your customers? I trusted you all with my car and now my personal item is missing. His response was, “What about the customers” it’s nothing he can do!

Everything was great

Thank you all and Ms Lasonya for excellent overall service to my 2018 Nissan Rogue. Oil change, a recall and brakes. No long wait will continue to bring vehicles here. Auto Nation Hack Cross. Thanks again

Everyone was nice. One of the people from the Nissan dealership even came and picked me up as requested from work. To endure that I get my car back at a reasonable time.

I had great experience with Nissan. Love it

It was my first time at this dealership with my new nissan for service. There were no signs to direct me or anyone willing to help. I waited in my car at the service area and can see people through the window but no one bother to look up or help. Then I parked my car because someone was trying to leave. After parking, I walked inside and the first thing the agent said to me was "where is your car?" That confirmed to me, she was watching me. Then she pointed to where I can pull into and someone will help you. I pull in and waited for another 10 mins before someone came up to me. After I got someone assigned to my appointment, it went well

Everyone was friendly. Not just the salesman who are friendly at other dealership until you walk away. I mean Everyone. All the way up to the general manager. Thank you all not just my new ride but my experience!

True professionals with a passion for satisfaction

Patrick provided awesome sales service to ensure that I was making the right purchase and that I was satisfied with my purchase and was informed of all of the vehicle functions. Mike continued to check on me while I was there to make sure everything was to my satisfactory and to ensure that if we needed anything to contact him and that we would not be alone if we had any issues.. Great place to purchase a vehicle...Love the SUV that I purchased 2020 Nissan Murano . Fantastic work from everybody continue to make your customers happy and satisfied thank you

Service Dept. was pleasant and knowledgeable. My vehicle was serviced in the time I request and completed with minimal delay. Would recommend to family and friends!!!

Great Sales Representative, informative, Patience, explain every Detail of Situation and Transaction.

Recently went in for my routine oil change. The staff is so friendly and welcoming. They got my oil changed quickly and called me to pick my car up. Great staff and customer service!

Because your dealership is totally unethical, does not keep their word even after contracts have been signed- yes signed!!! AND the customers check has been cashed! YES, both The General Manager and The Sales Manger were both privy to the situation and were the main players in allowing this horrible and unjust car buying catastrophe to take place! This happened to our friend who is as good, honest and fair minded as they come! The best OR worst way of promoting a company’s business -or the lack there of- is always and forever word of mouth. So there you go!

Sal was great at helping me get the car I wanted

I have owned Nissans for years and have always used AutoNation as my dealership whether it be the new purchase of a Nissan or for service. I’ve never had an issue with anything and the service is fast. It’s a very laid back atmosphere at the dealership and service department. The service technicians explain everything in detail.

All the services were done in a timely manner and to my satisfaction!

The service was quick and efficient and the lady that handled my service was very good.

Matt and Mike in the service department took care of my battery problems as quickly as possible and got me back in the road with a great explanation. Courteous and fast service, much appreciated!

I will honestly say that I enjoyed the atmosphere and the service we received st your dealership. The service personnel were very friendly and professional. I appreciate the fact that when we had questions or wanted to make changes there was no push back but just yes you can!!!. Thanks for a great experience.

Went for a recall appointment. Prompt care and service. It took around an hour for the service. I waited in the waiting area. I think there was wifi and decent seating area. Restrooms were not bad. I didnt avail any other services. They had complimentary coffee and water. I also saw they were renting cars for customers but didn't see anything more (like Transportation, shuttles etc)

I usually get a bad customer experience at this place so I will drive all the way to a Nissan dealership that is about 23 minutes away than AutoNation Nissan, which is only 7 minutes from my house. Today on 6/17/22 I have been on hold for over 20 minutes and still on hold. A lady picked the phone up then transferred the call (after it literally rang for over a minute), she then transferred it to another lady who answered the phone like, "Autonation, please hold!" All I am trying to do is get a dang oil change and I have been waiting now over 25 minutes, no response from agent so I will hang up and just go to the Nissan dealership on Covington Pike as their service is way better.

I love the service team!!! All of them My favorite dealership to work with in then South

Staff is friendly and knowledgeable!

For five years I brought my mother’s car here for service. There was not a single time that it didn’t take them over two hours to complete a scheduled service. The last time I took her car for service they had me sit with my car directly in front of me, parked outside for an hour, saying the paperwork had not been completed. This was after leaving them a bad review on Yelp just a week before when the maintenance supervisor answers the phone and proceeds to laugh at me over concerns that her key fob isn’t working. All I wanted was for them to help. He could do no more than laugh at me for not simply going to get a battery replaced. Well, that’s why I called you. I told her I’d stop taking her car for maintenance if she bought her next one there. She didn’t.

We found the Rogue online and called AutoNation Nissan to setup an appointment. Steve Oriaku was our sales rep and he let us know the Rogue had just arrived and was ready for purchase. He made the transaction very easy. He took the time to show us a few other models and walked us through all the features of each SUV. Great job by the dealership and Steve.

Thank's! Steve Oriaku for being patience, a great listener and providing Quality and Efficient Customer Service. Thank You very much 👍

The entire service team was awesome. They kept me up to date on my entire visit.

Did a great job! Had my car done in half the time.

Was looking for warranty coverage information. Gave vin, email and phone number. Was not contacted to discuss my request.

If I could give zero stars, I would! Rude woman called me from there and screamed and threatened violence against me!!! I have never even done business there, nor will I ever! I don't know her, but she works there

This was an awesome experience, Phoebe is a great person and made all the difference, the staff here made me feel welcomed and helped with my issues.

Dashara was terrific to work with! She helped me every step to ensure that my car needs were met. She assisted me with understanding what was wrong with my vehicle while guiding me to make the best choices for my truck. I recommend that all customers get the opportunity to work with her because she is so unique and dedicated to what she does.

The Service Manager Mike on Hacks Cross in Memphis is awesome and very nice, He truly cares about his customers.

Very competent & friendly staff. I dealt with Darion & he, while young, proved to be the best salesman I have ever encountered. I bought a pre-owned vehicle & he was sure to let me look over the vehicle thoroughly before purchasing. He even called me a few days later just to be sure everything on the car was still ok. I will definitely be going back to look for my next car & recommending autonation Nissan to friends!

Everyone was very accommodating and courteous! They provided top tier customer services!

Great. Sales lady

Everything was amazing!

PLEASE DONT GO HERE!!! This is for the service department. This was terrible!! My bill came out to be $247.35 For an oil change, engine filter, cabin filter and my windshield wipers replaced. They charged $20 just to put the windshield wipers on and $50 for the windshield wipers. They charge an extra $10 for each service you get and then added an extra $25 for shop fees. I did ask to be told the fees before they did the work and he never mentioned the $10 per service fee. When asked to explain the bill then I was the problem. At one point she just stop talking to me like I was not there. As I go to get in my car I see dirt and debris so then they asked the manager to talk to me. He had them clean out the dirt and told me he was going to send me a coupon for a free oil change. HE LIED. Not to mention I had an 8:30am appointment and I did not leave until 12:30pm.

It was excellent.

My experience was the best one with Nissan service

Excellent service from Shonda! Best service I have had there for a couple of years.

They cheated me. Do not buy a Nissan. You will encounter transmission problems sooner or later

Ms. Sonya Handing was very helpful when it came down to letting me know whats wrong with my truck and also let me know about their finance program where I can pay over time.

Did what I ask to do, must not have checked other parts of car because AC was not working

I came in to have my fuel pump changed due to the recall for the 2021 Nissan Rogue. I came in expecting to wait 3-4 hours, but I was excited when they finished with in a little over an hour. Everyone was extremely friendly. Great job!!

Dion was great to help resolve my issue while I was on a tight schedule. Highly recommended.

I had a great experience here. From being greeted by Desharra when I pulled up. To going in the waiting area and how polite and very helpful Latarsha was going over and above for a customer that was at her counter. Then the service manager came in and talked to everyone. This was the best feeling ever. I will be back. Nissan Hackscross. You guys Rock!

I recently took my car into AutoNation Nissan on Hacks Cross for an oil change. I was pleasantly surprised by the prompt and courteous service! It was a very good experience!

Surpassed my expectations. Valvoline said that I have to change engine and cabin air filter but when I visited Autonation, they showed me the filters and mentioned that I do not need to change them untill next service. Also, they explained me when to change it.

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. Edit: after posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. Edit. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, vehicle, and anyone else in the surrounding area.

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. I then asked to speak to his boss and he said “I am the boss.” So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, my family, my vehicle, and anyone else in the surrounding area.

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. When asked to speak to his boss, he said “i am the boss.” So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, vehicle, and anyone else in the surrounding area.

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. I asked to speak to his boss and he said “I am the boss.” So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, my family, my vehicle, and anyone else in the surrounding area.

I has a very good experience with the Service Department when getting my truck serviced after there was damage done to it. They stayed in contact with me letting me know the progress and when it would be ready. I was very pleased with the staff on the front when being greeted and helping with follow up questions. I will return for service to this Dealership.

I took my daughter's SUV to the service department for an oil change. I was the first person there. I was the 1st person out. The service department was friendly and honest. They didn't try to oversell me on services I didnt need. I really appreciated that!!! Thank you Ms. LaSonya!!!

Great customer service and it didn't take long for my oil change.

My experience At Auto Nissan Memphis on Hacks Cross has been horrible… Customer Experience ( Sonja Hardin) is always impeccable.. I was there on yesterday May9th and had over $600.00 of work done, this morning on my way to work my car was still shaking, and engine light still on… I’m a nervous wreck… Three months ago i had a new transmission put in, and had to bring it back… You would think that Nissan would stand behind there work without this happening… I’m waiting for someone anybody outside of Sonja Harding to apologize… No car has been offered to me in the meantime… Mine you i’m a paying Customer.. I’m still waiting on a wrecker service to tow my car to the dealership.. it’s 11:15 and the call was made at 8:15am.. Wow

A pleasant experience at a car dealership? Yes! From the sales manager to the salesman to the finance guy to the woman who answered the phone when I called the next day, everyone was good to deal with. This was NOT the experience I had at the other area dealerships I visited, first

The representative Sonya what's great and she has a great people person skills She Was awesome

It was a wonderful experience

The customer service was great and the service on my car was awesome

Great

Went there for two factory recalls on my vehicle. They took care of it and when I called back that same day with another concern, they had me to return the next day and fixed the scrubbing noise in the wheel of my SUV. Services was fast and waiting time was minimum.

It was great and staff was friendly. Manager even came by and introduced himself and gave me his card.

Everything was done in a timely manner and one of the best customer service I have had.

See Reggie for your parts.

Awesome Experience

I called an appointment was set for me and I was taken care of in a timely manner. Very satisfied with staff.

WHOLE TEAM WAS AMAZING

The workers are friendly and my wait time short. I had a tire replaced.

When I brought it in to it took three hours to just do the paper work but other than that it was smooth. The staff was friendly and explained everything.

My buying experience was great..I got what I wanted at the price I wanted...can't ask for anything better

I really appreciate the friendly service from the beginning to the very end. I was surprised about the quick service time. I enjoyed the staff coming to the waiting area to see if anyone needed anything. I had a really good experience. Plus they had a sale on wipers! Thank you Auto Nation for your superb hospitality!

Very friendly staff and helpful. Fast service.

I called another Nissan dealership that’s less than 5 miles from my house. I was informed that I could not make an appointment for my recalls. I would have to come in and wait until someone could help. I called AutoNation, they are 20 mins away and they made me an appointment, I was out in about 35 mins. Very professional receptionist and every one else. I will drive 20 mins and passed the other dealer every time. Thank you guys for taken care of the customer Me…..

THE SALES DEPARTMENT IS AWESOME...SHANNON MAYES IS KNOWLEDGEABLE ABOUT EVERY PART OF CAR SHE DID NOT MISS A BEAT ..I AM VERY PLEASED WITH MY 2O21 NISSAN SENTRA 😊

Everything went very well.

Friendly customer service

This week we had 2 deaths & I needed to drive out of town. I called & was able to have Davion, actually answer in the service department. I explained the need to travel & it was time to change the oil/ light was on. I told him I could be there first thing the next morning, if it was even at all possible. Davion was so nice & made it happen with a great attitude. AutoNation, keep this guy, he’s an asset! Thanks Davion!

They were a pleasure to work with. Straight forward easiest vehicle I ever bought.

This was my second time purchasing at this location. Friendly staff and great service. Never pushy and refreshingly personable! Definitely recommend reaching out to Patrick Henderson if you drop in.

Great, Professionl, and honest group of people. I received more for my vehicle than the original online quote..Very smooth sell..

I 10/10 recommend Autonation Nissan Memphis. I actually bought my card at the Autonation Ford, but some issues occurred so they sent me to Autonation Nissan, where they took the best care of me. Sonya is also the best when it comes to keeping you updated on your service and helping you get whatever fixed that day!

Sonya H. from the Service Dept. was amazing. I dropped my car off on a Tuesday evening out the blue. Sonya didn’t fuss or say it can’t be done. She made it happen by the next day with a smile! She kept me abreast on what was going on throughout the day. She went over and beyond me with her customer and I appreciate it!!!!

If you’re ready to sell your car, do an online quote and go see autonation in Memphis. They gave me what the quote offered and got me in to the car I wanted. Patrick was awesome and went above and beyond. Everyone here was so nice and helpful. I will definitely come back again. Thank you to everyone at autonation in Memphis!

Have been a customer for many years. Bought three cars (two new and one used) and have never had a problem with service.

My experience with this Company has been very bad, I bought a Nissan Marano used that needed a clip on the front end. I have had my car for one month and Autonation Nissan has wasted my time with this car claiming that they were going to fix the problem. and each time the car was setting up and nothing was being done. They have had the vehicle more then I have, in one months time. The car has been with them sense 12th and it the 19th only to put a clip on the front end. They keep wasting my time with this car and they have sold the car that I have sold them. This has been the worse car experience I have ever had with the purchase of a vehicle in my life. This was suppose to be the car of my dreams but turns out to be the worse experience ever. They have been wasting my time and gas all month long to were they have put more miles on the car then I have and used more gas then I have. While my car is still sitting at the shop they gave me a versa which was a "slip in the face" because this is a car that I would even buy for one of my kids. The sales people are very unprofessional and keep lying like they have fixed the problem and pushing the blame from one to another. Mean while I am without my car and it's time to make a payment on the car. I may have had my car a total of one week and it has been a month now sense I purchased it. This is very bad business.

Everybody was really professional and attended to every detail. Easiest and most pleasant experience i have ever had buying a vehicle.

Communication isn’t great and I regret purchasing a vehicle in transit, because there’s no telling when the vehicle will be delivered. 6 days late already. I just want my down payment back at this point.

3 hours for an oil change for a 2020 Altima??? RIDICULOUS!!!!!

I recently purchased a used vehicle, which would ultimately be sold without a warranty (AS/IS); however, I was told that the vehicle had not been In-service and that they would do their full point inspection before it was sold. I paid my deposit for them to hold the car, and was told that if the service to repair for them was more than what they paid, they would not sell me the car. I told them DAY ONE that the car was making a roaring sound, this is on the deposit day. I was assured everything would be checked out. I got the car and it ended up running hot, day one, and I also told them that I still here the roar. Now they did repair the cooling system, but a car SHOULD NOT be sold with bad wheel bearings, because this car could have been financed and they would have fixed it. How did they not notice this in their CHECK? Recently, I tried to blow the horn and it did not blow? You are telling me a 100 point inspection was done and none of these issues were found? The sales manager Jill was great and so was Phoebe, no issue with the people but the service, definitely a failure because I made sure to mention ROARING noise when I got in the car before the deposit. IF they couldn't fix it, they could have told me and then I would have decided. I love the car. but these are both SAFETY ISSUES of which a car, from such a reputable dealer, should not be SOLD, under warranty, without warranty, or however you want to put it.

Excellent job. Long long wait

Hello My name is Tonya Turner-Norphlet and I purchased a 2014 Dodge Challenger from Auto Nation Nissan on January 28, 2021 here in Memphis, TN. I have only had the car for 2 months now and I have had some concerns with the car. Mr. Edwin Lewis and the service team have been taking care of me when dealing with problems/concerns with my car. I took my car back on last week April 7th and I just picked it back up on April 14th due to the windshield molding and the cow was needing to be replaced. The molding and the cow was dry rotted and they had to replace the windshield in order to get to the molding. When I got the car back the dash board in the car was buckling out around the vents and by the windshield. I have pictures of the damage and I also showed the service supervisor and Mr. Lewis the damage to my car. I spoke with the service person and Mr. Lewis about this problem to see if they could tell me how this happened. I also took my car to Dodge on April 15th to see what the problem was and they informed me that it was caused by the heat that was used to replace the windshield. I informed Mr. Lewis on April 15th and April 20th and he stated that there was nothing they could do about that. I took my car to their service department for one problem on April 7th and now I’m getting it back on April 14th with another problem that I cannot afford to get I fixed. Since I’ve had the car, I have only driven it once or twice to see if there were any concerns before I let my son take it back to school. I have spent out to much money to purchase this car from a reliable dealership and this is what is going on now. When I drop the car off there was nothing wrong with the dashboard and now it look horrible. I need someone to give me a call at 901-406-7984 so that this problem can be taken care of in a timely manner. I am a single parent that is struggling through this pandemic to take care of myself and my child. Thanks so much for your assistance in this matter! From: Tonya Turner-Norphlet Sent: Wednesday, April 21, 2021 2:27 PM To: customer.relations@autonation.com Cc: tshieste@gmail.com Subject: Major Concerns Hello My name is Tonya Turner-Norphlet and I purchased a 2014 Dodge Challenger from Auto Nation Nissan on January 28, 2021 here in Memphis, TN. I have only had the car for 2 months now and I have had some concerns with the car. Mr. Edwin Lewis and the service team have been taking care of me when dealing with problems/concerns with my car. I took my car back on last week April 7th and I just picked it back up on April 14th due to the windshield molding and the cow was needing to be replaced. The molding and the cow was dry rotted and they had to replace the windshield in order to get to the molding. When I got the car back the dash board in the car was buckling out around the vents and by the windshield. I have pictures of the damage and I also showed the service supervisor and Mr. Lewis the damage to my car. I spoke with the service person and Mr. Lewis about this problem to see if they could tell me how this happened. I also took my car to Dodge on April 15th to see what the problem was and they informed me that it was caused by the heat that was used to replace the windshield. I informed Mr. Lewis on April 15th and April 20th and he stated that there was nothing they could do about that. I took my car to their service department for one problem on April 7th and now I’m getting it back on April 14th with another problem that I cannot afford to get I fixed. Since I’ve had the car, I have only driven it once or twice to see if there were any concerns before I let my son take it back to school. I have spent out too much money to purchase this car from a reliable dealership and this is what is going on now. When I drop the car off there was nothing wrong with the dashboard and now it look horrible. I am a single parent that is struggling through this pandemic to take care of myself and my child. I received a call today from their central office and general manager Ed Lewis. Ed Lewis stated that the dashboard was going to eventually buckle up and they are not responsible for it. Even through when I dropped it off, it did not look like that. This is totally unacceptable!!!!

My friend @Tonya Turner took Jaylen's car there for a repair and when I got it back the dashboard was messed up! $3000 worth of damage and now Corporate office is saying go back and talk to the general manager which is black (Ed Lewis) and he said that it would have happened eventually over a period of time. Please stay away!!!! This is completely unacceptable, unprofessional and extremely rude!!! Consumers do not deserve this!!!

This place is pure garbage and management, especially the general manager, is racist against anyone that doesn’t look like they have money. So unless you look white and with lots of money, you won’t be given proper attention and will be dismissed after 5 minutes. Last time I buy from this shady place. I also warned corporate that if they don’t do something I am gonna make it a bigger problem. I am letting everyone I come across know as well.

I’ve loved the two Nissan vehicles I’ve owned but will not buy another due to repeated shady interactions with this dealer. By any objective standards they are unethical and possibly illegal in some of their practices. If you want details, I’ll give them but that’s the bottom line.

“Reserved” a car and scheduled appointment. Arrived and was told salesperson was running late but she did not want to let anyone else assist us. She arrived 35 minutes late with no apology or explanation. Then proceeded to tell us the car we “reserved” was just sold. Clearly that was a lie considering we arrived just after the dealership was open. She shrugged like it was no big deal and said she had another car we could look at. We walked out and gave our trade in and business to a more competent and friendly dealership. Do not waste your time or money here

Was emailed an "estimate" for 3 different repairs that looked like something a 5th grader would send, not a billion dollar company. I called a local repair shop and they quoted me $455 for the same repair/part Auto Nation wanted $1130. We did agree for them to repair one item in order to get the truck running. The lady requested the last 4 digits of my husband's social security number and said she needed it because he was authorizing the repair over the phone. His mistake-he gave it to her. He is not computer savy and although he knows not to give his SSN out to anybody he didn't realize someone could commit identity/credit theft with a name, address and the last 4 digits of a social. So I spent an hour making sure his credit is locked down. Once again a billion dollar company should be able to send an authorization to repair that can be electronically signed and not having their employees ask for last digits of a customer's social secutity numbers. First and last time dealing with AutoNation. Shady estimates, ripoff repair costs and shady business practices.

I’m very fortunate my parents purchased and paid off a 2015 Nissan Sentra in 2016 for me as a graduation present. Ever since I’ve had it Auto Nation Nissan Memphis has screwed us ROYALLY. 1)if you want to make an appointment, expect to make several phone calls, be on hold, rude answers with no real information, and your car to still experience issues after issues. 2) once I had to bring my car back 4 times to fix an issue they would not double check or correctly fix - over a broken tail light- 2 times where I waited 45+ minutes in the waiting room for them to tell me they didn’t have th part to fix it that day 3) I have 100,000 mile warranty with them. I called several times the last few days to see if my warranty would cover the thing that needed to be fixed and a tow (which is under my warranty/manual when my parents bought the car)- the woman on the phone today told me my car (which was inoperable) had to PHYSICALLY be on the lot to check / even tho over the phone they confused my sisters car and I for YEARS even with several corrections by the VIN number. 4) once I just needed my wheel lock replaced and the one off hacks told me I had to replace all the locks ($100+) , thankfully the only woman advisor took my outside and told me to drive to the farther Nissan to get just the lock replaced (a $30 charge) 5) the time it took me 3+ times to get my brake fixed, the rear middle brake light (which wasn’t the initial issue) was out as if no one check to see if it was all fine for the customer to pick it up the next day (I had taken off days off work for this). I was very upset and still , no remorse. My parents and I have spent hundreds and thousands of dollars there , purchasing new cars etc. they still have NO CARE for their CUSTOMERS, including the GM. I plead you plead , DONT buy a vehicle from them and certainly don’t expect service. It’s so disgusting and disappointing. If you need more, check their other reviews. Please go elsewhere and not waste your hard earned time or money.

If you own a Nissan I highly recommend you not have it serviced at AutoNation Nissan of Memphis. We took our Altima there for two items for repair. No word from them for SEVEN days. After EIGHT phone calls, two voicemails and a message, no one called back. A chat session with the online person behind the keyboard yielded no response. Went to pick up the car today and discovered NOTHING had been repaired. It had not been touched for eight days, just sat in the lot. The dealership does not even answer most of the phone calls to the main number. The coward dealership manager went to get his business card for me and was to bring it out to me- he never did. I placed a call to Auto Nation headquarters in Ft. Lauderdale and am waiting for a response. I will never do business with AutoNation Nissan of Memphis, or Auto Nation, again.

This is my second time here in the last two months. Customer service is horrible. The last month I made an appointment for an oil change and front brakes. I waited 4 and half hours just to be told that I needed front brakes. That's what the hell I was there for. So in that 4 hours I only got an oil change. I could have made oil from scratch in four hours. I called and talk to the manager , he apologize and told me to call him when I can bring it back in. I called and left plenty of messages. He did not return one phone call and after you put a bad review, they comment and tell you to call the General manager. I did, they didn't pick up or return my message . I went in today to get my brakes done. The lady remember me, she told the manager. He didn't give no care in the world, but he told me to call him and he would take care of it. I guess him talking care of the problem was for me to wait another 4 hours and pay full price. I was just so happy to leave. I will never return to this location again. I will never buy another Nissan vehicle in my life. Before , Nissan was the only vehicles I will drive. I bought my last two vehicles brand new from this dealership, so I probably paid off Matt ( the manager) house. I see why the other employees customer service is bad, look at their boss. Please don't comment under this review with call this number, no you call me. My number is on file. I will not watse another second on Nissan. People read the reviews, enter this dealership at your own risk.

This has got to be the worst dealership in tn. I came back today after a fail attempt last month to get my brakes done. On my last visit the manager told me to call when I was able to bring my car back in. I called and left plenty of messages. No one returned my call. After my review the corporate office told me to call, i did and left messages. Guess what , I haven't heard from them either. When I went today, the manager acted like he didn't care nothing about my situation. So now I see y the employees customer service skills are bad. Look at the boss. I only drive Nissan vehicle . My last three cars have been Nissan maxima brand new, two from this location. But after today, Nissan have lost a value customer. I will never buy another Nissan vehicle and I will go somewhere else to get work done to my car. I have never experienced so much bad customer service from a place of business. When I'm finished , I'm finished. I will never step a foot on this property again.

Worst SERVICE ever! ATTITUDES are HORRIBLE! I waited 5 HOURS for a oil change! And I had a scheduled appointment @8 this morning! I DO NOT recommend this crappy place to anyone! HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE ‼️

We bought our vehicle from here and have regretted it since. Anytime we have a problem and have to call they just tell us basically it's too bad. We are very hurt by how we have been treated especially when we came here on a recommendation from family. They got us to buy the vehicle then dropped us without a card in the world. WE were not important the SALE was all they wanted!

I was completely disappointed by the service from AutoNation.

Process went well, informed of steps in process. Did not expect process to be completed same day. Needed a ride home, no problem, agent rode with us back home and took car back. Very good experience.

Thanks for the brakes work done on my 2016 maxima job well done I'm a satisfied customer

Nikki Deloach in customer services is a great worker she let me know what was going on with my vehicle and call me when it's was ready job well done thanks Autonation Nissan I will always bring my car there for whatever it needs

Friendly and courteous . Had to purchase new car due accident. Salesman found exactly car for me. Love this dealership.

YALL!! DONT LOOK ANY FURTHER!! AutoNation Nissan is the BEST place to purchase your new car! Hands down easiest and most fun buying process I’ve ever had. Fast, friendly service and so much fun! Phoebe was such an amazing help finding me the exact Altima I wanted with all the features and Ed was so wonderful with numbers!! I was SHOCKED at the amazing deal they came back with! I’m telling you!! This is the way a car dealership should be ran!! I drove from Arkansas (2.5 hours) to buy this car and I was not disappointed!! THANK YOU AUTONATION MEMPHIS!!

My sales associate helped me find my perfect car! It had all the features I wanted!

Nissan is closed. The manufacturer is closed but you people are open? You are allowing people to break the city wide lockdown encouraging people to bring their car in! You obviously allow the mighty dollar to rule your world!!!

Great customer service in the service department

Service advisor was professional each employee I encountered greeted me to ensure I was enjoying my experience. Service advisor worked with technicians to get me on my way quickly, I am well satisfied.

Excellent customer service!!!

Christopher hogg is a class salesperson and a very knowledgeable person regarding any of Nissan cars. he answered my questions and was very patient in answering repeat questions that he had already answered. the finance Dept was also great to deal with as my father was kind of a pain trying to get the best deal. I will tell my friends about my experience at Autonation thanks again to all who helped me buy my rogue

very knowledgeable and hardworking

If you are in the market for a new or used car the sales staff CAN NOT be beat! BUT ONCE YOU NEED TO GET IT SERVICED FORGET IT!!!!!! I had to go 4 separate times to get a part put on. The first visit I was told that I just needed a part and that had to be ordered, no problem and the computers were down. Second visit I'm told that it'll be a while and they'll take me home and they'll pick me up when it's ready. Five hours later I'm told that they couldn't do it because authorization wasn't done. AND they couldn't pick me up to get my car! Of course I made them come. Third visit I'm told that they'll need have my car overnight due to the work load. They gave me a rental car that's less than a base model. I had the rental for 30 minutes before I realized that I can just come back another time. Fourth and final visit I was sitting there for 4 hours! I located the window where you can see into the area where they fix the cars. I watched as it took all of 10 minutes to put the part in. Five people have come in after me and left before me and I'm just sitting there. So on a scale from 1 to 10 how would you rate this experience? -5!

Very friendly, welcoming and easy to work with. Makes buying a vehicle comfortable. I HIGHLY recommend them!!

8 weeks of my transmission being rebuilt and still having issues. Took it back 4 times and never got anything fixed! One tech said it was transmission, and then we were told they had to get it on video to send. They stalled on everything for 3 weeks and we were told to pick it up and video it ourselves “because they didn’t have time to drive my car around all day to see what was wrong”! Sent in 5 videos of issue and head mechanic said “it was normal”. Got sick of the incompetence and run around. Took it to Cecil’s Automotive and they diagnosed it with coding and documentation in less than 24 hours.... and it IS the transmission. Horrible experience and such a waste of our time and money!

I strongly urge you not to deal with this company. We recently purchased a used Rogue from here, it had a small dent which they fixed after putting 70 miles on the car. When we got it back it had scratches on the back. When confronted with this they gave us an estimate of over $900. They also replaced the battery in the key fob, that lasted 45 days. They lie and take your money, they do not fix the problem.

The staff has excellent Customer Service skills! The vehicle services are good, but pricey.

Doug in the Service Department was awesome! Got me in a rental the same day I called (wed), asseded and fixed the problem by Thursday afternoon. I needed my truck to haul my motorcycle to the NC mountains that Friday morning and this department took care of me. Thank you for the best experience I've ever had in a Service Department! Autonation Nissan rocks! Thanks a bunch, Jeff Woodard

The staff , the whole team is the BOMB

Samantha Storm is fabulous, professional and patient Everyone there is courteous.

FROM THE TIME I WALKED I THE FRONT DOOR TILL THE TIME I LEFT WAS 4 HOURS...WAY TOO LONG FOR A CASH SALE .THE TRUCK HAD NO GAS IN IT .SALESMEN STICKING THERE NOSES WHERE IT DIDNT BELONG. HAD TO BEG FOR THE 2ND SET OF KEYS.. HAD TERRIBLE FLOORMATS .THE SATTELITE RADIO WAS NOT ACTIVATED . BUT OTHER THAN THAT IT WAS OK

Sammie, Elizabeth and Keith were awesome! Sammie (Samantha) initiated contact and follow up. She was not pushy. She was very attentive to what I wanted and needed. And she and Elizabeth went above and beyond. Keith helped set things up and he too was very kind and helpful. If you need a vehicle call Sammie at Auto Nation Nissan Collierville. I am very pleased with my Rogue.

excellent customer service

I got an oil change. Customer service is awesome. Thank you very much

I really dislike that they always attempt to up sell me!

always good service by professional people had to wait a little longer because the guy that checked me in did not realize I had the extended service program so they did not do the the rotation

Sat in the waiting area for eight hours only to be told work required would go into the next day. Updates on progress was slow and not timely.

I had a great experience. Customer service was excellent.

good service. and great cars.

A little longer than normal in waiting but was acceptable

Have done business with them for 15 years. Bought two cars the same day in 2010. The maxima with just 54,000 had $5,000 worth of work. Nissan USA paid $2000 of it. After this my car was making noise. Took it many times to Autonation Nissan and they said it was fine. Took to another place and the engine hadn’t been bolted when they did the work. Called the GM and he offered a free oil change. I could have died. Now same car 7,000 miles later has some of the same problems. Terrible service.

My salesman Fabian Rouser was great. I also met the sales manager, service manager and finance manager. They all made me feel very welcome and appreciative for visiting the dealership.

I have experienced friendly and polite men and women who have helped me with our cars.

I brought my Murano in for some routine service and to track down a rattling noise from the drivetrain. The service was done well and the rattle diagnosis seemed to go quickly. However, I was never informed of who my service advisor was and I’m not sure the advisor knew either. I received one phone call attempting to explain the issue that existed with the rattle, but the advisor didn’t have enough details and planned to call me back before the close of business that day. That call never came. I called the following day to investigate and was told by a different advisor that they needed to speak with the actual technician to get a better description. I was told a return phone call would be within an hour. That call also never came. I called again on day 3 to see what was happening. All services were complete and since the rattle was going to be a $3500 repair I opted not to pursue it. So what ended up being a job that was completed within 24 hours of dropping the vehicle turned into 72 hours without my car. The last 48 hours was phone tag to discuss what the technician and advisor had known for some time. Very frustrating. The advisor did not charge me the diagnostic fee for the noise investigation which was nice. And he told me they had recently lost two advisors and were running thin as a result. That’s unfortunate, but having customers leave frustrated and potentially unhappy is worse.

AutoNation Nissan Memphis is truly one of a kind. My experience there was awesome. They showed genuine concern for my well being and was determined to get me in the vehicle I needed. I appreciate their generosity and expertise. AutoNation Nissan Memphis ROCKS ?????

My experience was the best I got my car at Nissan last year and everything has been great , I recently got an oil change and the service was 5 stars!

Jason Jewell was very helpful in making this process easy and uncomplicated as possible. After experiencing a bad experience with Landers Nissan in southaven, I contacted Jason and explained my issue and he took care of everything from that moment on, he even called me by name upon meeting for the first time. I have never had such a stress free experience at a dealership as I had with Jason and AutoNation!

Jason was excellent and keep me updated with everything

Overall good experience, but three concerns. We were test driving a CPO vehicle, but just a few minutes into the test drive we heard a scraping sound from the left front wheel. We got it back to the dealership and the service department checked it out. A plate on the rotor was out of place. Resolved quickly, but surprised it was missed in their 150 point inspection. Second concern, some details indicated there were two keys included with the car, but when we took receipt of the car they could only find one, Looks like I am stuck buying a second key if needed. Final comment, entire process took quite a while, almost 4 hours and this was a cash deal.

Great service!! I have had three nissans in the last 10 years, two of them bought at this dealership. I am always happy with the service I receive at AutoNation!!

good and kind service everyone was courtesy and professional and make me feel welcome

always friendly and priced fairly.

You are not going to leave the dealership without a new vehicle.

Fast service with an appointment

I had a routine service appointment at Auto Nation Nissan Hacks Cross and Jason was wonderful. He promised my car would be ready by 8:40 at the latest and at 8:00 it was complete. He also supplied me a list of recommended items that needed to be taken care of at my convenience but did clarify which was most urgent. It was a very pleasant experience.

Great atmosphere and everyone were very nice!

Everyone in the service department was very nice and helpful.

I had a great experience at this location. About two weeks ago I purchased my first car, they were very patient with me not knowing a lot about cars and gave me the best deals! Rod made sure that I was taken care of, even on his off day! I definitely recommend this location! ☺️

AutoNation Nissan on hack cross is the best!

The personality of the workgroup as a whole.

I had a very positive experience, as the service department was very reassuring and thorough. My car is running well again and I have no reason to believe anything was overlooked. I will definitely be back .

Extremely satisfied with the service department and the technician.

Great experience! Jason is the best! Their shop did a fantastic job! Highly recommend!

I had an awful experience with your establishment. I financed a vehicle with your company on December 23, 2018. I signed the contract placed a down payment and presented my trade-in. On December 27, 2018, the financing Director Curtis Jones called me and stated that we should not have given you the car for the agreed amount. If you would like to keep the car you will need to put down more money. I was completely confused because the entire deal was closed over 72 hrs prior to his call. I asked for answers but never was provided. I submitted a complaint with Corporate pertaining this dealer location. I went back to get another drive out tag on January 22, 2019 because my licence plate had not arrived as of yet. When I went to visit Dealership. The financing mgr. Curtis Jones stated that he is going to get his Fxxkin Car back. He refused to give me another drive out tag and didn't want to acknowledge contract. I wrote a post dated check for my vehicle that he cancelled and kept my trade in and took my vehicle. Now, I have no car or my trade in . I was locked into the Dealership until I called the police regarding this matter. The police told me they never heard of a dealership allow someone to have a vechile for and entire month and then when they arrive to pick up a drive out tag tell them they have no deal. He suggested that I seek legal matter. I am trying to get my trade -in but I am being placed on hold or completely given the run around. I regret ever dealing with this Dealership. Bad investment. Horrible Service Never Again

The entire made the process as easy as possible and worked with me to make the deal happen.

All I wanted for 2018 was a new car! Got it! ... a 2014 Infiniti QX 80. Thanks, Mr. Simmons, Steve O and Curtis (Used Car guy) for all of your help and patience with shipping the car here from Florida. It took longer than I wanted, but it was well worth the wait.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate the diligence of the technician who performed the repairs.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate diligence of the technician who performed the repairs.

This is the third car I have purchased from this dealer and I have always been happy with the service. They work very hard to make it all work for you I am so impressed with the service. From sales to Josh who handles the paper work

Great experience from beginning to end! We will buy from them again for sure.

From working around my schedule, to picking the perfect car for me and my family, Phoebe and the rest of the staff were so helpful and wonderful! I would definitely buy from them again! They even let me participate in their Christmas party while waiting for my car!

Good experience. Not a lot of negotiating on price.

Just bought a Nissan Altima for our daughter and they made the experience great from beginning to end. Lowell, Ed, and Josh went above and beyond and we can’t thank them enough. They made this Christmas one our daughter will never forget!

Tommy kept me updated while my car was being repaired. He was very helpful, courteous, and willing to help me get my car back up and running.

One word, ENJOYABLE. Maybe two, PLEASANT. Okay three, FRIENDLY. Oh well forget the count, they were all very knowledgeable and professional and at the same time made me feel comfortable and no pressure, which was very important to me.

I’m am completely Dissatisfied with what happen today. I Drove 5 hours from Ponchatoula Louisiana to buy a 2003 InfinitI i35. This is about a $4000 car, I’m not expecting it to be perfect, however when I called ahead and gave a deposit to hold the car I asked questions. The questions were direct, like is there any problem with the car? Dose everything work? Is there any rust? I was told NO there nothing wrong with it and it has none of those issues, we are an auto nation store , and all of our vehicles go through a point inspection and reconditioning. Well it was All a lie the car had several issues and was covered in rust, under the car and under the engine compartment. My sales person Phoebe gave me all false information on this vehicle. After I showed no interest in the vehicle she gets her used car manager Curtis or Cortez, he comes over being real short with me, telling me it’s a cheap car and he gave a whole bunch of Excuses which are the tools of the incompetent. All I asked for was Factual information, I hold a completely different Standard when it comes to buying a car cash or finance because, I am also in the car business. I’m a sales manager for a Dodge Chrysler Jeep dealership. I simply was looking for a Particular type of vehicle I found it at AutoNation Nissan of Memphis called to inquire about the vehicle and was bamboozled and lied to. I wasted a whole day five hours driving there five hours driving back home without a vehicle.I did receive my deposit back and it supposed to be credited back to my account I will follow up on that in a few days to see if that happens. In closing I don’t recommend anyone by vehicle from AutoNation Nissan Memphis they’re all about a dollar and could care less about the customer. I’m not some bitter customer or someone trying to steal the spotlight, I’m a normal customer just like anyone else and I demand respect and dignity. I hope that some one higher up in management sees this post and reaches out to me soon. Matter of a fact I’m Calling corporate. Darren Giddens

Our Auto Fraud Attorneys sue car dealerships for fraud and scams such as: Selling the vehicle for more than the advertised price Hiding or failing to disclose prior engine defects and major repairs Our Auto Lawyers helping me Get your money back Return your car to the dealer and get out of your contract Keep your car, but make the dealer pay for repairs or pre-existing damage

Tommy went above and beyond to solve my rattling problem

Bad Service Experience: Since my survey was declined to be sent to me after my recent service experience, I will just do my survey here. My car is 2yrs old and still under warranty. I’ll first start with why I brought my car in, what they “did”, and then finish with the issues from this visit. And I don’t want some generic response from the dealership saying “please contact our GM to discuss your issue”. I was already told the service manager would contact me but it’s been a week and no call yet. 1) My Reason for the Visit: I had an ABS (brake) recall, my steering wheel creaked, I wanted my cabin air filter checked, and I had a few lighting issues (taillight and interior dome lights). 2) What they Did: After almost 2 weeks of being in service, they did the ABS recall, made my steering wheel creak worse & looked at the cabin air filter but did not latch back. My issue with this Visit: 1) Brake Recall: This issue is the reason I resorted to FB since they declined to send me my survey and this should be known. When you replace a major component of a car (like brakes) you should ALWAYS Test Drive the car...they did not. I knew this immediately because of the odometer reading between drop off and Pickup. When brought to the advisors attention before driving away, he made up excuses as to why they don’t do that. Seriously? That is a major lawsuit waiting to happen! 2) My steering wheel sounded worse when I picked up my car. Sure they looked at it and they did something but who knows what. It definitely was not the right part they chose to go with. The advisor made up the excuse that all cars in my model creak like that. Really? That’s the answer he chose to go with? Just tell me the tech doesn’t know how to fix it. 3) After checking the cabin air filter the tech did not latch it back. It sounded like I had an air leak flowing through my cabin on my way home. 4) At this point, I don’t think any of my lights were ever looked at. The next day, I made an appointment with another dealership. They fixed my steering wheel, cabin air filter and my taillight and I had my car back in 2 days. I fell in love with this particular dealership due to my sales experience. This is my second car I’ve purchased from this dealership and I chose to go here for service because I thought I’d get the same experience from them. I was very wrong. I seriously had thoughts of selling my car after this experience and go to a different model. Now that my car is fixed I love my car again.

Jon Tyler and Keith Mitchell were very helpful and made trading for our new 2018 Nissan Armada a nice experience.

I left my car there for a week to while I went out of town. All I needed was two new tires. When I came back to pick it up, they said it wasn’t ready.. “they thought I was coming back tomorrow” my car sat there for a whole week and nothing was done to it.. way to wait till the last minute! The guy helping me told me To download a coupon to make it cheaper.. he failed to mention I couldn’t use it on tires. Not coming back to this location.

Very good experience. Fabian was excellent - knowledgeable and helpful but no pressure which I appreciated and helped seal the deal.

Thanks once again to Umut Gurbuz and the staff at AutoNation Hacks Cross for the shockingly easy and positive car-buying experience. I love my new Kicks and am happy to recommend this dealership and my salesperson to my network.

I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to confiscate it because it was at risk of blowing up, and they couldn't provide a rental car until tomorrow. When I explained I was 50 miles from home, they told me I'd have to find and pay for my own rental car today. I asked for my oil change to be comped because of this inconvenience and extra expense and was told they don't give discounts on oil changes. They showed absolutely zero concern over my being stranded 50 miles from home.

Steve O baby he da Man go and see him

Bad service bad customer service And this steal stuff from your car I have did a police report And please if anybody ever have an issue you can call customer service and do complaints about this dealer

It very nice, got the vehicle I wanted. Everyone was so nice.

Great Service department even though they did not honor my oil change coupon. It was expired, however I bought a new car and had two coupons and do all in town driving so this was only my second oil change.

BEWARE!!! I live in Nashville Tennessee and found a car that I have been looking for, for a while at AutoNation Nissan in Memphis. I spoke with the internet salesman Brady Cayet and we agreed on the price for the car and I was informed the car was in great shape and ready to go, and I also have text proving that’s what I was told. I drove 3 1/2 hours to this dealership and when I saw the car it was a nightmare. The back bumper was broken, there was over 20 scratches to the clear coat on the body and more then 7 places where the paint had been scratched to the metal. The c pillars had dents in both sides and every corner of the front and rear bumper had been hit, and the windshield was cracked severely. I was not informed whatsoever of all this damage. I spoke with Derek Hinson one of their managers and he offered $1500 to cover the repairs and the rental for the time it would take to fix the car. I would have to find the body shop and get it fixed. He said that whatever wasn’t covered was on me. I can’t beleive a dealership would sell a car this way and not even tell a customer who is driving as far as I did for a car of all the damages. I was very disappointed and asked if they would even take care of my gas back home and they wouldn’t. Choose a different dealership for your car needs, because this one needs some new management.

best customer service ever

My Customer Service Specialist was great! He gave good advise. He seemed very honest about my car needs.

I recommend Charles Wall at Auto Nation Nissan if you need to visit the service dept for your vehicle. He was very courteous and professional. He explained to me what my car needed and he got me in and out in a short period of time. Although, I didn't buy my car there, I will continue to get it services there because of the good treatment I received from Mr. Charles Wall. Glenda Stone

Great customer service. I will suggest my friends and family buy their car from them. Thanks Lowell Wherry!!

Just was a good experience. They worked very well with me an they only had my care 1 day

The team here was amazing. Mariah was a joy to work with. She kept me up to date on the status of my vehicle, helped me get a rental car, and was very friendly and professional. I will definitely continue to get my service done here.

Teshie Dotson Sales Consultant the best car salesperson I have brought a car from yet if you need a nice car hit her up at 901-759-6140

Service people were very nice. Informed me when my vehicle would be ready. It was earlier than the time provided

My service was fast and friendly. Everyone at the dealership was friendly and very helpful. I will definitely be back

They handled three substantial tasks and still had my car ready on time.

Very pleased all around with the service and the people

I will not take my car to any other dealership. Staff is always so helpful and friendly.

Excellent service from the service dept manager........

Service department: Having our Leaf serviced here. Courtesy and customer care is top notch. We felt special and welcomed, and after our initial contact by phone, everything was waiting for us when we arrived, including a rental car. Still waiting on the new lithium battery to be delivered and installed after a week, but that usually takes a few days, and they warned us of that in the beginning. Thank you, Tommy Hopper! Sales department: the morning we dropped off our Leaf for service, our other vehicle, a 2006 Saturn Vue, died. We returned to Autonation that afternoon to purchase another vehicle to replace the Vue. Tesh Dotson was so helpful and patient with us! We looked at 3 different used vehicles and finally settled on a 2017 Nissan Altima that we LOVE. Everyone we worked with was friendly and helpful, and it was one of our best car-buying experiences ever. Thank you, Tesh Dotson and Booker T. Johnson!

It was good. There was no sale. Pressure.,service was fast and the wait was good.

I went in for a simple oil change at 4:30 in the afternoon without an appointment and one of the employees in the service department got me in and out in 45 mins.

I traveled from Dallas to Memphis and in the middle of the trip my check engine light came on ... I sort of got a little nervous about it but I made it to Memphis. The first thing the next morning I took my car to AutoNation. I am Extremely satisfied with the attention they gave to my then current situation, making sure I had a safe, problem-free trip back to Dallas..They came out and explained every step of trouble shooting performed and the results..They did not stop until they were confident the problem was resolved and made sure I was comfortable with their findings...AutoNation Nissan You Rock!!!

Excellent Customers Services! All your staff took a moment to connect with me the customers during drop off and pick up time. I dropped my car off Monday, expected completion maybe three days or more. Hacks Cross AutoNation Nissan of Memphis deliver services completion on Tuesday Morning. I received a call the next day to pick up my car. Your Service Advisor: Mariah explains what was on my invoice sheets and addition documents given. Thanks you!!!

Very quick & easy. Staff was very helpful and friendly.

I received excellent service on a recall visit with my 10 year old Murano. I have not had the car back long enough to judge the quality of repairs, but so far everything seems great!

Pleasant. Service was great. Dealership close to home. Was able to get appointment same day I called for service.

I made an appointment and they got to me pretty quick. I guess the service department was so busy they seemed to half listen to me when I told them what I wanted to be check on my Juke. Then, they called to tell me what all I needed done to get everything "fixed". I was quoted over $500 for breaks and another $300 for all the items that "just need to be done because of the age of my car". I seriously just opted in to only have my oil changed and tires rotated, then took it somewhere else and had all the work done on things that actually needed to be changed for $100. I get that money needs to be made, but I'm sure it is the insane labor cost that puts it so incredibly high. I saved myself about around $700 by not actually getting the work done here. Honestly, I live so close to Autonation, but may not go back due to this.

I've had my vehicle serviced at AutoNation many time and they have always delivered very good service. Thank AutoNation keep up the good work.

Bought a new 2018 Nissan Altima SR from Lowell last weekend and the experience was so smooth and easy. This was my second time buying from Auto Nation and I will never buy from anywhere else!

Easy drop off, quick service, nice customer service.

This place is nothing but amazing. They took care all of my needs with no questions asked. I love autonation Nissan and I would recommend anyone here . :)

I had my car fixed here but in the process my vehicle was damaged. But the service manager was awesome got my car fixed in same shape it was when I took it in. Also provided me a vehicle to use while repairs where made.

My sales guy was awesome and super helpful. He found the car I was looking for!

Found truck I wanted quickly. the salesman was very helpful, and I purchased the vehicle promptly

Fast and easy. Nice people to wok with. Kept me informed on work being done.

Held car for 3 days and did not even have part in stock.

The service and buying process was excellent. Great teamwork displayed by Taylor, Jeremy, and Josh. Thank you all for your help!

Jason and the service writers are good people. I enjoy my visits.

Everyone is so warm/ welcoming and helpful in so many ways!

Service Manager Dave was very personable and my wait time for an oil change and tire rotation and balance was about 1 1/2. Nissan keeps me updated on what is to be done with the servicing of my truck.

Everyone was very helpful and worked with us through every step of the process.

Our salesman was very knowledgeable and professional. Nothing was missed, and the car was in perfect condition when when delivered to us. The salesman spent an hour in the car with us, showing us the different features, how to use the Navigation system, etc. We drove the car several times before purchasing it, and he was very patient and helpful. I highly recommend Auto Nation Nissan!

Made an appointment to get my oil changed. I arrived on time, my car was taken in immediately. The service writer read to me that I was there for an oil change and tire rotation, I had only requested an oil change but decided to have the tires rotated anyway. NOW, 2 hours later with a splitting headache, I’m still here! Why make an appointment? Have had my oil changed at a location just down the street, in and out in no time! Ok, he just came in to get me, thank God.

I'd just like to say thanks to AutoNation Nissan Service department for the outstanding service I've received on such short notice. Y'all are the best!

Great car buying experience. Great customer service, no fuss purchase! Would definitely recommend!

Always great service at AutoNation Nissan on Hacks Cross

Great !! always conduct professional and great service !!

Great! Everyone was very friendly and the salesman was very good.

Vehicle scheduled for Oil change and filter. After being serviced, I was shocked to learn that in addition to oil change, they had also rotated the tires. Had they checked the service record, they would have seen that the tires were rotated last September. The vehicle still has only 6295 (ca.) miles. I don't think that calls for the tires to be rotated twice with only that many miles. The service person did adjust the bill accordingly.

Daniel in the service department took great care of my needs!!

The service advisor was very friendly and explained what was done on my car.

Great cars at great prices and a wonderful staff willing to work for you. Thanks for a great new car buying experience!

My experience was very good want I was treated with kindness

The visit at the Nissan Dealership was quick enjoyable. I had access to Krispy Kreme donuts, fresh fruit, water, fruit bars, coffee, popcorn, etc... I waited for 1 hour and 15 mins for the dealership to finish my oil change. I didn't mind waiting because I was consumed with food, tv, and free WiFi.

Great experience buying our new vehicle from them. Everyone aimed to please and were so friendly. Loved our salesman, Lavarius Lewis! And Mariah rocks in service!

My car was due for regular servicing. My car was immediately taken in upon arrival and refreshments were offered while I waited. I was notified that something wasn't done at the 30k mile service, which I hadn't owned the car at that time. So everything went well and I was in and out in no time. Very friendly, customer oriented dealership.

Pleasant experience at this location, friendly atmosphere and fast service.

I had a great experience with this dealership. Jon and Ed were excellent salesmen and very very knowledgeable of the vehicles they sell. Josh in finance way wonderful. He did an excellent job, in working with me to get the prices I needed.

Nail in tire... Tire not in stock but sent soneone to pick up vs having to bring back another day...

fast service, courteous, easy to work with , close to home

Mr. Calvin my sales Consultant was very knowledgeable and has good people skills

Thanks AutoNation for taking such good care of us!

I called Jon Tyler to get my oil changed in my 2016 Nissan Rouge that Jon sold me. I had to reschedule. Not a problem at all got my oil changed the Staff was very nice. Thanks again Auto nation of Memphis and Mr. Jon Tyler

I was interested in a used minivan that was on their lot. I sent a internet inquiry. I was responded to promptly by a auto response. I was called the next day by a salesman. We had several lengthy conversations about the vehicle. My wife and I where going to drive 5 hours to buy this vehicle all of the sudden in the afternoon the salesman stopped all communications. He called me the next day toward the end of the day and said the vehicle had sold that afternoon before. I was planning on driving that morning had I not waited to hear from him before beginning my journey I would have been even more upset than I am about the lack of communication.

Great service! Management went above and beyond to make sure my experience was a good one. I will definitely be back to visit again!

Awesome Service and Sales Departments!!! All of the employees are so friendly and helpful.

I had a wonderful experience. I had my 2016 Altima serviced. The young man that helped me was named Daniel and he could not have been more helpful. He got me in and out very quickly and all the services I told him I wanted were done. This young man manners were wonderful and that is saying something now days. The services were great. Thank you

AWESOME SERVICE DEPT. DOUG AND HIS CREW VERY PROFESSIONAL AND THOUROUGH. WOULD DEFINATELY RECOMEND THE SERVICE DEPARTMENT AT AUTONATION.

I had an awesome experience. The dealer was very helpful.

My Appt. was at 8:30am. I needed an oil change and had to tell the person I had free oil change. 35 minutes later, he comes back and says I need a new rear window wiper blade, a brake flush and replace cabin filter. I ask to see the work order and said I have a versa with NO rear wiper blade and car is 14 months old and does not need a brake flush. I had to go check on my car, and it was ready. They had one person checking everyone out. Bobby tried to charge me for an oil change, and had to remind him of my extended warranty. This was the worst experience I have had at this dealership

AutoNation Nissan always does a great job when servicing my Altima

My new nissan sentra i purchased at autonation nissan was a great exprience thanks guys

Always receive great service . The staff is friendly.

always courteous, exceptional service. everyone is friendly. wouldn't go anywhere else

The car buying experience was done in a very time friendly manner

Excellent service.I met a great guy who are very detail oriented in helping me understand the service needed for my car.

I had a wonderful experience at auto nation in memphis, tn

Staff is friendly, accommodating. The place is clean, fair space, offers free drinks. The service was fairly fast.

Salesman and other staff members were very accommodating and helpful.

All ways top of the line experience in the service department. My hat is off to all of the members of service .department.

I was very pleased. I walked in (without an appointment), told the serviceman what I was there for, he immediately took my information, told me to take a seat inside the service area, and indicated they would take care of it ASAP. It took a little longer than I had expected; however, I had no prior appointment, so I was very thankful that they were able to accommodate me at such a short notice.

I had an appointment at 7:30. They immediately took care of me and did the oil change and inspection. The customer service rep came and talked to me about what was needed and there wasn't any pressure for me to get the services. I went ahead and did the tire alignment along with oil change.

Jon and Josh could not have helped us more!!! They were both wonderful to visit and buy from.

Good response to all the queries. Sales associate Fabian was enthusiastic and patient. Finance director Joshua cleared the paperwork very efficiently.

Good service and friendly employees hardly no wait.

It is always a pleasure to get my care serviced at auto nation Nissan

Excellent customer service experience from sales person Jabian.

Very customer friendly; did not use pressure but showed me what needed to be done.

Mr. Steve Oriaku was an excellent sales consultant. He made sure I was well taken care of and that I left off the lot very happy. I'm pleased to say I'm a part of the Nissan family.

Mr.Steve Oriaku provided me with excellent customer service when purchasing my new car.He made sure all my needs where met and that I was well satisfied. I greatly appreciate Autonation Nissan for welcoming me to the Nissan family.Thank You.

Kept me posted and explained everything before working on it.

The experience was perfect, I was getting my oil changed and normally I would dread the wait process, but I didn't wait long at all

I'm very satisfied with the service done on car, timing was perfect, and the thing that impressed me the most was the fact that I needed other service done on my car but the technician advise me to wait until I had a certain amount of miles to go before I have my car serviced at this time

Found them online after checking several other sites. The online chat with their rep was pretty encouraging, I called them first and then drove to the location. They helped find the vehicle I saw on their site and answered all my questions. Would definitely recommend them to anyone.

Great customer service. Service completed before commitment time.

David helped us with our whole process. He educated us and was very helpful and kind.. He was absolutely wonderful. Would bring my car back to him anytime.

All the people involved in helping me purchase my car were courteous, knowledgeable, and professional. Kim Ostheier was my sales person and she went over the line in helping me get familiar with the working parts of my car, even coming to my house to get the garage door to connect to the car. She has remained easy to get in touch with and has continued to call to be sure I have all issues resolve. I appreciate the courteous and kind service that has been extended to us,

They pick me up and took me get my car.It was great. thanks

I just bought a Rogue and I love it. My first Nissan. I visited AutoNation on Hacks Cross for a minor recall and they were very professional from the time I called for an appointment until I drove off the lot. They even gave me a ride to work. I was very pleased and will use them again for my future service needs.

Mark is excellent! Great, fast and professional service.

We had a great experience with the recent purchase of our Nissan NV Passenger van! Patrick, our sales agent, his manager, Shane Carr, and Josh Robinson in the finance department were so wonderful to work with. They have been beyond helpful!

It was a great expierience they treat you like family

Ridiculous, 2 hours for an oil change.... guess I'll go back to Wolfchase Nissan...

Wonderful experience I have never had any issues at Automation Nissan!!

I went to AutoNation Nissan on Hacks Cross Rd, Memphis TN to purchase a new 2017 Nissan Altima. I have been a long time Toyota Customer and wanted to try something different. I found the beautiful black Altima that I wanted and precede to negotiate this car. From the time I drove into the parking lot I notice their were 7 salesmen standing around waiting to help. I drove up to one group and ask where should I park and they was kind enough to direct me. From the beginning to the end the service at AutoNation was great! everyone treated me very well and made me feel at home. I am really enjoy my new fully loaded 2017 Altima. Thanks for the great job!

A 3 hour wait to be told that they didn't have have any answers to my problems. It took a call from corporate to get the general manager to talk to me after I left. I went back in to be told that Nissan vehicles do not support iPhones and the lift gate problem was due to the trailer hitch that came on the car. I did get a car wash out of the experience.

I'm enjoying driving my new 2017 Nissan Sentra. I love the classy body style. A great buy. I received friendly and courteous service. My sale consultant Marcus Crawford was very helpful helping me find just the right car for me. Thanks AutoNation

Buying procedures were great, but on the we owe process for a payback is lacking.

Autonation Nissan Hacks Cross is one of the best dealerships to get your car serviced. Customer service is great. They keep you informed of time spent on vehicle in service department and make sure your vehicle is washed before leaving.

Had an appointment for routine oil change. My service advisor had the techs check other areas that could be safety issues for me. I was informed of some maintenance areas that need to be addressed.

A car loaner service should be made available for loyal Nissan customers, especially for elite customers. Also, the car should be thoroughly washed after service, with no excuses.

The best experience I've ever had buying a car. The atmosphere was relaxed and very friendly. I highly reccomend them!!!!

Very professional, valued my time in waiting for my car.

The service was fast and friendly and they provided

Marcus Crawford and Terri were EXCELLENT!!!! My buying experience was the best

The staff was friendly and the vehicle was fixed in the timeframe given and the service rep kept me updated on the progress of my car.

Felt like we were working together as a team to get me the Car I wanted.

excellent customer care, was well informed of the process

I just recently purchased a car from Auto Nation Nissan and it was the best car buying experience I've ever had. Jon Tyler and Terry Simmons did an outstanding job.

My transmission went out and Amanda was great!! They did a wonderful job when I got my car back it was in better shape than when I dropped it off they called it customer appreciation

Jon Tyler was so easy to work with and made my car buying experience so nice. Love my Altima!

Never new buying a car could be such fun. The staff is amazing!!!

We bought our 2013 Nissan Altima from AutoNation in Memphis,TN and have been very satisfied with the performance of the car and service rendered by all the staff who work at this facility. Whenever I make an appointment they ask questions about the work needed and make suggestions about services that may be needed later to keep the car in top running condition. The waiting area is always clean. We most often ask for Kenneth Jones because he is a people person.

This is the absolute best dealership! When I arrived, my name was on the Welcome Sign in the front as soon as I came through the door. The receptionist recognized my name when I asked for the salesman, Jon Tyler. The car that I wanted to see was parked in front of the dealership, waiting for me. And the price was amazing! The greatest car buying experience ever! I have bought 5 new cars in 10 years. This is car #6, and I repeat. .. Best car buying experience EVER !

Kristen was very friendly and efficient in getting the recall taken care of with my Murano.

Kept trying to sell me service that was useless to my car.

Great experience with AutoNation. First new car I've bought in 17 years and they made it so smooth for me. Luke and all the others were great!

Steve O & the entire team were great! My Mother and I both ended up with brand new cars!

Purchased my first brand new vehicle from this location, the staff was extremely helpful and patient with me and all my questions. Got a great deal on a 2017 Frontier, been driving it for a little over a week now and I'm still highly satisfied. They were even willing to deal with the fact that I was attending school in a different state and was only visiting for a short time period. Overall, I'm extremely appreciative of how easy AutoNation made buying my first big purchase.

I had the best car buying experience, my sales man Nate Wade was very helpful and did his best to get in my new Nissan Altima. Normally buying your first car is a hassle and can be very frustrating but Nate and the financing guy Joshua Roberson made it a great experience!

My salesman Jon was great as well as my finance fella Terry! Painless experience all the way around.

Buying a car from Autonation of Memphis was a pleasant experience. The representatives that we dealt with were polite and courteous.

Great overall experience. Salesman and sales manager worked hard to make deal work.

Very nice and very thorough about the information about my vehicle. The pricing was not too expensive either.

I went to look at a 2017 Nissan Altima, I went on the 4th and ended having my mom cosign with me but she is not here in Memphis and they said it was fine. I didn't like the amount they ended up coming back with, so I said I needed some time to think. I went back on the 6th and it was a different sales and finance person. We got everything figured out, they wanted to charge me $500 to have the paperwork sent to Arizona for my mom to sign, even though there is an AutoNation in the same city. The finance manager ended up calling the AutoNation and spoke with the manager there and said I wouldn't have to pay the fee because they could overnight it there. I made sure I asked, when I come back in the morning if that would be the amount I would be walking out the door paying, and he said yes. I came back the next morning thinking it would be a quick process and it DEFINITELY was not! The day sales manager was trying to charge me the $500 fee to send the paperwork out again even though I was told it would be waived, I said I would not be paying that and my mom even came back and said she would pay to overnight the because there's no way it would cost $500. The day manager then said he didn't want to have anything else to do with it because he didn't know why the finance mngr approved that and that it wasn't for him to do and there were too many people in this deal even though there was only the 3 of us. The sales guy said because I came in on the 4th, those people are also in on it, even though I hadn't even seen them anymore. After being there 2 and half hours they finally waived the fee and said they would contact my mom to get her info, so they knew where the paperwork would need to be sent. Once I signed all the paperwork the finance guy said she would be contacted that day and the paperwork would be overnighted because they wouldn't let me keep the car until she signed the paperwork. She just wanted to make sure they didn't drag their feet when it came to sending it off so I would have a vehicle. As of today, they STILL have not called her and when I called and left a message, no one returned my call. It really feels like they don't even want to make a sale all because I said I wouldn't pay that $500 fee. I will say the second sales guy Ed, was VERY helpful and I appreciated everything he did, but the sales manager, Kenny just made me feel like I was wasting his time. I have no problem with them not wanting to make the sale over $500 but don't waste my time having me wait around and fill out paperwork if you're not going to follow through on your end of the deal, I'd rather just go somewhere else.

Everyone was very kind and patient with me, they made me feel like I was part of their family. This was definitely the best car buying experience I have ever had. My salesman Tharrren Hayes was extremely professional and went the extra mile to assist me. Auto Nation Nissan completely exceeded my expectations. This is definitely a great place to purchase a vehicle. I love my newNissan Rogue ( a very happy customer).

After a few months of shopping online and going to dealerships' and several aspirins later, I checked AutoNation's website and found a Good Buy. I was looking for a Nissan Sentra S but found they had a Sentra SR for a little more money. ( Nicer Car ) Thank You All who helped in selling me this Nice Car !

Edward was very nice to work with and he took his time with me to show me things in the car

Auto nation nissan memphis is a wonderful dealership and our sales consultant, Christian, is a pleasure to work with. He made the whole experience seem like we were just hanging out with an ol pal and buying a car on the side. I bought numerous vehicles before and I always dreaded the whole thing but now I am looking forward to getting my next vehicle from Christian at auto nation.