It was good. There was no sale. Pressure.,service was fast and the wait was good.

I went in for a simple oil change at 4:30 in the afternoon without an appointment and one of the employees in the service department got me in and out in 45 mins.

I called about a key fob for a Nissan Juke that belongs to my mother. I couldn’t get in a sentence without the customer service representative talking over me. I tried to tell them the battery for the key fob is good. Again, they speak over me telling me to look it up on google and I’d be able to change the key fob’s battery. I then go to Batteries+ to have them replaced; a 45 minute ride only to be told that the battery, frequency, and signal are all as good as new. Nothing wrong with them. So, now AutoNation Nissan has wasted my time and money when they could have just listened to my concerns from the start. No one cares that you are backed up with over 200 vehicles to service. That’s your fault and not the customer when, even with an appointment, it takes nearly 2 hours for an oil change. I don’t care how much of your own time, or other customer’s time, you all wish to waste. Don’t waste my time again. If I call again and you’re as rude as last time, I’ll be placing a formal complaint with whoever I have to.

Service department is horrible! Took forever just to get someone to answer the phone. Got sassed by the receptionist about them being "busy" and just kept transferring me to someone who wouldn't answer. Asked to speak with Doug the service manager after voicemails for him had been left and unreturned. Got voicemail again asking him to call me asap and he has someone else call.... You are the manager, return a phone call and do your job. The service was unacceptable and offered no solutions. Will not be taking any vehicles there for repairs or giving any sort of business to this location.

Excellent Customers Services! All your staff took a moment to connect with me the customers during drop off and pick up time. I dropped my car off Monday, expected completion maybe three days or more. Hacks Cross AutoNation Nissan of Memphis deliver services completion on Tuesday Morning. I received a call the next day to pick up my car. Your Service Advisor: Mariah explains what was on my invoice sheets and addition documents given. Thanks you!!!

I had a pretty mediocre experience here. I dropped my car off on a Saturday morning for an AC repair, and due to a series of events was unable to get it again until Tuesday night. The techs and service managers were very professional, but often didn't call back for hours to update me and there seemed to be a series of mishaps with them having parts, ordering parts, and then installing the parts. I know some of this was outside of their control, but really did not appreciate the lack of communication and transparency about the delays until I actually showed up in person. Then, they couldn't have been nicer or more helpful!

First-timer and I was very pleased with the service experience. I especially appreciate the coffee selection! Thanks!

Very quick & easy. Staff was very helpful and friendly.

I received excellent service on a recall visit with my 10 year old Murano. I have not had the car back long enough to judge the quality of repairs, but so far everything seems great!

Pleasant. Service was great. Dealership close to home. Was able to get appointment same day I called for service.

I made an appointment and they got to me pretty quick. I guess the service department was so busy they seemed to half listen to me when I told them what I wanted to be check on my Juke. Then, they called to tell me what all I needed done to get everything "fixed". I was quoted over $500 for breaks and another $300 for all the items that "just need to be done because of the age of my car". I seriously just opted in to only have my oil changed and tires rotated, then took it somewhere else and had all the work done on things that actually needed to be changed for $100. I get that money needs to be made, but I'm sure it is the insane labor cost that puts it so incredibly high. I saved myself about around $700 by not actually getting the work done here. Honestly, I live so close to Autonation, but may not go back due to this.

While the sales team was fantastic I am displeased with the detailing team. Our NV was supposed to be detailed before we took it off the lot. When we went to take it home, it was NOT clean enough. I spoke with my sales guy and said I’d bring it back to get it detailed the following week. He set it up and I brought it back and yet again it was NOT CLEAN enough. They need to get their act together.

I went to this dealer to get the price for the car they offered $3,000 more expensive than the dealer I went . Rip off also the sales manager named Keith gave me the price and said probably that and probably that about the car and he didn't even know what was in the car so he was guessing about the car and the function and give me the price of the car I asked him it is not professional to say probably to customer he should know about the car before he sells $20,000 car to people. then he just walked away after saying I'm professional. Puhahahahahahahahaha I want proper customer service when I buy car that is over $23,000 and not feel like trash after talking with sales manager this is unacceptable at Big City I'm not sure it was because I look young or because I'm Asian and I don't even think I should think about this When I buy a car I'm so disgusted by how unprofessional the sales manager was. You should be embarrassed Keith

Me personally I would never step foot back in this place . I traded a 2017 Honda Accord in for a LIfted Dodge Ram (lemon) that’s still sitting front and center on the lot . The truck motor went out in 2 days , they sent the truck to pro auto Memphis for repairs and told me that they where backing out of the deal.The plan was for them to put me back in my Honda and give me my $4k back that I put down. It didn’t work out that well , they sold my car in no time and left me with nothing . The truck was “fixed” and put back on the lot AND NO the motor replacement is not on the Carfax.The odometer reads around 98-99k miles but the motor that was put in it has 140k+ STAY AWAY FROM THAT TRUCK , NOTHING BUT TROUBLE. I should’ve known not to mess around with the truck because it was sold and returned once and had been sitting on the lot for months. I could add more to this review but this should get the point across.

Pleasant staff, waited and there's refreshments provided, tv was timely on oil change and check.

We had to wait over 20 minutes to get help.

I've had my vehicle serviced at AutoNation many time and they have always delivered very good service. Thank AutoNation keep up the good work.

Bought a new 2018 Nissan Altima SR from Lowell last weekend and the experience was so smooth and easy. This was my second time buying from Auto Nation and I will never buy from anywhere else!

Communication is horrible! I was asked do I have a certain pick up time I say no not really we're about to go across the street and eat so maybe an hour to an hour and a half....2 hours later they havent started on my car and when I asked why she said I told Her I don't need it back by a certain time (1 1/2-2 hours) so basically they put my car at the bottom of the list! Then I'm waiting another 30 minutes to actually get my oil changed. 2nd times I went to them and it'll be the last time!

Nerd to improve their customer service

Easy drop off, quick service, nice customer service.

Were unable to speak to manager about my auto service and billing changes.

This place is nothing but amazing. They took care all of my needs with no questions asked. I love autonation Nissan and I would recommend anyone here . :)

I had my car fixed here but in the process my vehicle was damaged. But the service manager was awesome got my car fixed in same shape it was when I took it in. Also provided me a vehicle to use while repairs where made.

My recent experience of car service at AutoNation Memphis was not at all good. I was charged for a service that was never authorized by me ($111). I Heard three different statements from the service rep. when I asked regarding unexpected charges while pick up. First , you authorized this. Second this is part of the basic service for 30 k mile , third the car needed it. He refused to accept the autonation website 30 k mile service package saying he don't know what I was showing him ( though I showed him the same when I was dropping off the car) and showed me a another laminated paper with different recommended service.

Purchased our Tahoe from them on Monday, May 14, and we could not have been happier with our experience. I inquired about a vehicle online and Pheobe contacted me. She kept me updated every step of the way while purchasing our car. When we arrive we at the store, we were greeted by an amazing staff! Pheobe was on a test drive so Patrick helped us until she got there. The two of them worked as a team, along with Josh, and were the best sales team I have ever seen in the car business. We left the dealership around 7. Pheobe called us around 9:30 to make sure we had made it home safely. You just don’t get that level of derive anymore! Go see Pheobe and Patrick...you won’t regret it!!

Love my sales person, he has been awesome. Continues to be totally awesome! Been totally upfront with everything. Seriously absolutely NO complaints with him at all. I have another car from here I have all my service done here. When there has been an issue is made right. Edit: Went back bought a new car. STELLAR experience!

My sales guy was awesome and super helpful. He found the car I was looking for!

Friendly....but service took a long time.

Found truck I wanted quickly. the salesman was very helpful, and I purchased the vehicle promptly

Fast and easy. Nice people to wok with. Kept me informed on work being done.

Held car for 3 days and did not even have part in stock.

The service and buying process was excellent. Great teamwork displayed by Taylor, Jeremy, and Josh. Thank you all for your help!

We purchased a used Nissan Leaf this weekend. Our salesman, Ed Bland, had clearly done his homework on the car before we came in (they only sell a couple of them per year, and this was the first one he'd sold). He took a lot of time to make sure I knew how to operate the car, including how to charge it (it's my first electric vehicle), and he followed up several times to make sure all was well. Everyone in the showroom and on the property was polite and welcoming. All in all, it was a very positive experience, and we'll definitely refer our friends.

Jason and the service writers are good people. I enjoy my visits.

Everyone is so warm/ welcoming and helpful in so many ways!

Service Manager Dave was very personable and my wait time for an oil change and tire rotation and balance was about 1 1/2. Nissan keeps me updated on what is to be done with the servicing of my truck.

Everyone was very helpful and worked with us through every step of the process.

Our salesman was very knowledgeable and professional. Nothing was missed, and the car was in perfect condition when when delivered to us. The salesman spent an hour in the car with us, showing us the different features, how to use the Navigation system, etc. We drove the car several times before purchasing it, and he was very patient and helpful. I highly recommend Auto Nation Nissan!

The service department is terrible. When I walked in, no one greeted me so I asked for help. Four different people defferd me by saying they couldn’t help me. I waited for the girl that they said was the only one that could help me. She was extremely busy, but very nice(doing her job). While I was waiting, the four other employees stared at me and finally David said he could help. They call me to let me know what’s wrong with my car and I returned their call with no answer. When I got there to pick up my car, David said that I never called him back and actually checked his voicemail on speaker to make sure I wasn’t lying about leaving a voicemail. Then tries to sell me an additional $1500 worth of work “not needed, but is recommended because of mileage”. I will NEVER go to this location again.

Made an appointment to get my oil changed. I arrived on time, my car was taken in immediately. The service writer read to me that I was there for an oil change and tire rotation, I had only requested an oil change but decided to have the tires rotated anyway. NOW, 2 hours later with a splitting headache, I’m still here! Why make an appointment? Have had my oil changed at a location just down the street, in and out in no time! Ok, he just came in to get me, thank God.

I have had a bad experience with their service department overall with price and service. One instance I asked for a quote to install a Nissan accessory auto dimming rear view mirror with homelink. Autonation Nissan Memphis quoted me $360.00 in labor. Wolfchase and Jim Keras Nissan both quoted me about $100 for the same work. Second instance I needed warranty work done on my 2016 Nissan Rouge. When I came in for my appointment they had no service techs onsite. So I had to come back. I will not go back to Autonation Nissan because of incompetence and price gouging.

I'd just like to say thanks to AutoNation Nissan Service department for the outstanding service I've received on such short notice. Y'all are the best!

Great car buying experience. Great customer service, no fuss purchase! Would definitely recommend!

Great !! always conduct professional and great service !!

Always great service at AutoNation Nissan on Hacks Cross

Great! Everyone was very friendly and the salesman was very good.

Vehicle scheduled for Oil change and filter. After being serviced, I was shocked to learn that in addition to oil change, they had also rotated the tires. Had they checked the service record, they would have seen that the tires were rotated last September. The vehicle still has only 6295 (ca.) miles. I don't think that calls for the tires to be rotated twice with only that many miles. The service person did adjust the bill accordingly.

Daniel in the service department took great care of my needs!!

The service advisor was very friendly and explained what was done on my car.

Great cars at great prices and a wonderful staff willing to work for you. Thanks for a great new car buying experience!

Great service

My experience was very good want I was treated with kindness

This is a review of the service department, not the sales team. Pulled up to the service bay around 2 pm this past Saturday 3/10 to get my Altima serviced. I sat there about 5 minutes or so and no one greeted me at all, and literally no other cars were in the bay but mine awaiting service. I finally got out and went in and the gentleman said "someone will be with you shortly" and I said ok cool. Waited an additional 10 minutes, no one showed up, so I pulled off. That level of service was unacceptable on every level. That was my first time visiting Autonation Nissan, and will probably be last, at least for service. Definitely not a good look for a first timer.

The Nissan Sentra has shown to be adequate for our needs so far. Of course, it is impossible to review a vehicle that is still new. Check back in 6 years and then I will have a true picture of the vehicle and its real worth.

The visit at the Nissan Dealership was quick enjoyable. I had access to Krispy Kreme donuts, fresh fruit, water, fruit bars, coffee, popcorn, etc... I waited for 1 hour and 15 mins for the dealership to finish my oil change. I didn't mind waiting because I was consumed with food, tv, and free WiFi.

Great experience buying our new vehicle from them. Everyone aimed to please and were so friendly. Loved our salesman, Lavarius Lewis! And Mariah rocks in service!

My car was due for regular servicing. My car was immediately taken in upon arrival and refreshments were offered while I waited. I was notified that something wasn't done at the 30k mile service, which I hadn't owned the car at that time. So everything went well and I was in and out in no time. Very friendly, customer oriented dealership.

Pleasant experience at this location, friendly atmosphere and fast service.

The service was AWESOME, I carried my car there for the first time, after walking in the service Dept, I was immediately acknowledged, the service provider, the mechanic, and the service clerk were all great the mechanic went right into details of what I might be looking at far as my car problem, after describing my issues, I was immediately at ease, cause I'm thinking something major is wrong, he took it to the back of shop and within an hour my car was diagnosed and FIXED !!! WITH VERY LITTLE OUT OF POCKET, HERE I AM THINKING IM GOING NEED TO LEAVE IT AND GET A RENTAL, THIS GUY SAVED ME FROM ALL THE HASSLE I THOUGHT I WAS ABOUT TO ENCOUNTER, I DONT KNOW HIS NAME BUT HE IS AWESOME, ILL BE TAKING MINE BACK IF I GET ANY FUTURE ISSUES THANKS AUTO NATION NISSAN �

I had a great experience with this dealership. Jon and Ed were excellent salesmen and very very knowledgeable of the vehicles they sell. Josh in finance way wonderful. He did an excellent job, in working with me to get the prices I needed.

I have bought 2 vehicles from Autonation! Best prices around HANDS DOWN!

fast service, courteous, easy to work with , close to home

Nail in tire... Tire not in stock but sent soneone to pick up vs having to bring back another day...

Mr. Calvin my sales Consultant was very knowledgeable and has good people skills

Thanks AutoNation for taking such good care of us!

Worst experience!!!! Do not shop AutoNation Nissan or any AutoNation dealership.

I called Jon Tyler to get my oil changed in my 2016 Nissan Rouge that Jon sold me. I had to reschedule. Not a problem at all got my oil changed the Staff was very nice. Thanks again Auto nation of Memphis and Mr. Jon Tyler

The experience was great and the customer care representative was friendly and very knowledgeable and took care me very well. He really made me feel comfortable and relieved. Thank you AutoNation you rock.

I was interested in a used minivan that was on their lot. I sent a internet inquiry. I was responded to promptly by a auto response. I was called the next day by a salesman. We had several lengthy conversations about the vehicle. My wife and I where going to drive 5 hours to buy this vehicle all of the sudden in the afternoon the salesman stopped all communications. He called me the next day toward the end of the day and said the vehicle had sold that afternoon before. I was planning on driving that morning had I not waited to hear from him before beginning my journey I would have been even more upset than I am about the lack of communication.

This car agency was a real pleasure to buy a car ! They will get all of my future business!

I liked the service that we received. When I called a week after bought my Pathfinder to talk about some dirt that got on the headliner of the vehicle when one of the kids hopped over the second row seat (with his shoes on, during a snow day... sigh), I was told that it was not covered by the warranty because it tends to "sag" after being cleaned. This left a bit of a bad taste in my mouth, but I do not blame the sales rep. She was super nice. The detailing office nevertheless did some spot cleaning for me and offered to work on it some more if I made an appointment for a full detailing (a cost of $120 I believe). So there you have it.

I recently purchased a Nissan Rogue at Auto Nation Memphis. This was the best car buying experience I have had. Everyone from the front door in was friendly, polite, and helpful. Jon my salesman kept in touch with me from my first call to explorer the vehicle I had seen on the Internet. He went out of his way to get extra detailing, wet sanding to clean up some spots on the body and detailed the interior. When I test drove the vehicle it ran great. I noticed it had a small pebble mark on the bottom of the windshield and said will you fix that and he said no? But we will replace it with a brand new one. What? They had already replaced the front brakes and changed the oil. This is kind of un-heard of as this was a used car. Patrick was also very positive and helped with the process. This was a cash sale so no financing was needed. Griffin a new sales person of 19, and he will be great as he gains more experience helped with the test drive and put on a new rear windshield wiper. He also filled my tank as I was near driving off the lot. It must be nice to work for a company that allows the customer to receive this kind of service and detail. Making you drive out smiling and excited about your car. As several times I asked for more follow up and each time they said no problem we want you to be happy with your purchase. I would definitely use them again and recommend them to others. Thank you again Auto Nation if only our nation ran this smoothly. 5 STARS Freddie Mooney

Brady is awesome!! Great atmosphere & good people.

Worst service ever received. Made a happy occasion very stressful. There was an adjustment that need to be made to the bill of sale, and the updated bill of sale sent to my finance company. This took 3 days! I had called and emailed with no response for 3 days. I had to call the operator and request to speak to whatever manager was there in person. No one assisted with walking me through the use of my car's features, but the sales person asked that I rate that a 10 as the service department would walk through that when I returned with the check from my finance company. When I returned, I was never walked through how to use the features of my car, the detailing service left the stickers and sticky residue on my car, and I never met the service department to review the functionality of my car. After all of this, I had to stay on top of the title clerk to send my paperwork into the Title company. Because of the delay in sending the paperwork in timely, I had to pay a late fee on my car tags. The lady giggled about this and told me not to worry that they would reimburse me.

Great service! Management went above and beyond to make sure my experience was a good one. I will definitely be back to visit again!

Not happy with the rep who could not understand what my needs was...

Awesome Service and Sales Departments!!! All of the employees are so friendly and helpful.

Kenny and Griffin are a joy. Every employee at the dealership is pleasant and helpful. You can’t beat their prices.

Did know need appointment a head time.

A ripe off place

I had a wonderful experience. I had my 2016 Altima serviced. The young man that helped me was named Daniel and he could not have been more helpful. He got me in and out very quickly and all the services I told him I wanted were done. This young man manners were wonderful and that is saying something now days. The services were great. Thank you

They got me in and within an hour

My experience on buying a car at Nissan was awesome. It was actually the easiest car buying experience i have ever had. Everyone was nice polite. It takes time to get all the paperwork together to buy a car. With that said, there was plenty of snacks and fresh fruit to hold you over during the process.

Representative was very personable. Love the 5 day guarantee. MAY consider my next purchase there!

AWESOME SERVICE DEPT. DOUG AND HIS CREW VERY PROFESSIONAL AND THOUROUGH. WOULD DEFINATELY RECOMEND THE SERVICE DEPARTMENT AT AUTONATION.

Very nice

I had an awesome experience. The dealer was very helpful.

My Appt. was at 8:30am. I needed an oil change and had to tell the person I had free oil change. 35 minutes later, he comes back and says I need a new rear window wiper blade, a brake flush and replace cabin filter. I ask to see the work order and said I have a versa with NO rear wiper blade and car is 14 months old and does not need a brake flush. I had to go check on my car, and it was ready. They had one person checking everyone out. Bobby tried to charge me for an oil change, and had to remind him of my extended warranty. This was the worst experience I have had at this dealership

AutoNation Nissan always does a great job when servicing my Altima

My new nissan sentra i purchased at autonation nissan was a great exprience thanks guys

Always receive great service . The staff is friendly.

always courteous, exceptional service. everyone is friendly. wouldn't go anywhere else

Daniel helped us and is 2 weeks new and was doing the best he could. This dealership was great they were able to shuttle my husband home after dropping our car off. I was however extremely frustrated when trying to call and get information. I would call and get sent to the service dept and sometimes get hung up on in the process and I would try again it would transfer and go to some random voicemail of someone in the service dept. Needless to say trying to get in contact with Daniel was a pain. They really need to improve communication. Thank you

Friendly customer service, but every time I go in, I am told that I need extra services done to my car. Today, they told me I needed my tires aligned for an additional $100. I agreed to have them aligned, but they would not provide me with the tire measurements before the alignment so I couldn't confirm whether my tires were actually aligned properly.

The car buying experience was done in a very time friendly manner

I don't like this dealership..too many employees being too pushy to sell..either cars or maintenance..

Excellent service.I met a great guy who are very detail oriented in helping me understand the service needed for my car.

I had a wonderful experience at auto nation in memphis, tn

Staff is friendly, accommodating. The place is clean, fair space, offers free drinks. The service was fairly fast.

Salesman and other staff members were very accommodating and helpful.

All ways top of the line experience in the service department. My hat is off to all of the members of service .department.

I was very pleased. I walked in (without an appointment), told the serviceman what I was there for, he immediately took my information, told me to take a seat inside the service area, and indicated they would take care of it ASAP. It took a little longer than I had expected; however, I had no prior appointment, so I was very thankful that they were able to accommodate me at such a short notice.

I had an appointment at 7:30. They immediately took care of me and did the oil change and inspection. The customer service rep came and talked to me about what was needed and there wasn't any pressure for me to get the services. I went ahead and did the tire alignment along with oil change.

I love my new 2017 Nissan Pathfinder Platinum !!! my sales team was awesome ! a great truck and a great place to shop for a car!

Took a while to complete job but everyone nice there

Worst service ever received. Took my son's car in because the top of his Nissan Murano convertible would not go down or up and was stuck. They kept it overnight. I called the next morning and after 2 hours of waiting for a call back I went in myself for an update. The service man told me that it needed a new motor that would cost me 4000 dollars. On top of that the man told me his technician was able to push the top down, meaning he forced it down manually. He thought that made more sense then just trying to keep it up and trying to close it?????!!! I told them that was ridiculous and took my sons car to a friend who owned a body shop. After a two minute google search he opened the trunk and saw that there was a lever that had fallen off its hook. He put it back on the hook and the convertible top worked again!!!! there was nothing wrong with the motor! How can they be this incompetent. The guy advised me that he had two of his mechanics look at it one who had worked for nissan for 11 years and the other who had been there for 20! I would never go back there!!!

Jon and Josh could not have helped us more!!! They were both wonderful to visit and buy from.

Good response to all the queries. Sales associate Fabian was enthusiastic and patient. Finance director Joshua cleared the paperwork very efficiently.

Good service and friendly employees hardly no wait.

It is always a pleasure to get my care serviced at auto nation Nissan

Excellent customer service experience from sales person Jabian.

Very customer friendly; did not use pressure but showed me what needed to be done.

Known for recommending unnecessary repairs and services. Dave was my agent.

Mr. Steve Oriaku was an excellent sales consultant. He made sure I was well taken care of and that I left off the lot very happy. I'm pleased to say I'm a part of the Nissan family.

Mr.Steve Oriaku provided me with excellent customer service when purchasing my new car.He made sure all my needs where met and that I was well satisfied. I greatly appreciate Autonation Nissan for welcoming me to the Nissan family.Thank You.

Kept me posted and explained everything before working on it.

Did an excellent job. Was very friendly and helpful.

The experience was perfect, I was getting my oil changed and normally I would dread the wait process, but I didn't wait long at all

Bad customer service And manager more worse.

I'm very satisfied with the service done on car, timing was perfect, and the thing that impressed me the most was the fact that I needed other service done on my car but the technician advise me to wait until I had a certain amount of miles to go before I have my car serviced at this time

Went in for service called a week ahead of time to schedule and reserve rental car. I get there I have to wait on the service technician and then when he finally decides to show up he asks a couple of questions and then tells me he'll call with updates I have to ask him how I'm supposed to get my rental he says she should know you're here and then goes to the back and comes back after a couple of minutes and says I need a major credit card or $250 deposit! When I called all I was told to bring was my proof of insurance and my drivers license now all of a sudden I need a credit card. After letting him know this isn't what was told to me he asked who did I speak with I told him I don't know and for some reason he and the gentleman beside him found this to be funny. I used to have a 2015 Chevrolet Impala before switching to her 2017 Nissan and since I switched I've had nothing but horrible experiences at every Nissan dealership I go to. I'm trading this car in the first chance I get for anything but a Nissan!!!

Found them online after checking several other sites. The online chat with their rep was pretty encouraging, I called them first and then drove to the location. They helped find the vehicle I saw on their site and answered all my questions. Would definitely recommend them to anyone.

Chris in the service department was awesome in anticipating my needs for having my Murano serviced. I loved the quick and thorough check out!!!!

Great customer service. Service completed before commitment time.

My visit today was excellent. When I arrived, greeted, my service explained to me although I knew what I came for, expected price. My wait time also good, less than an hour. Price lower and car washed. It needed it!

David helped us with our whole process. He educated us and was very helpful and kind.. He was absolutely wonderful. Would bring my car back to him anytime.

All the people involved in helping me purchase my car were courteous, knowledgeable, and professional. Kim Ostheier was my sales person and she went over the line in helping me get familiar with the working parts of my car, even coming to my house to get the garage door to connect to the car. She has remained easy to get in touch with and has continued to call to be sure I have all issues resolve. I appreciate the courteous and kind service that has been extended to us,

They pick me up and took me get my car.It was great. thanks

I have been here 3 times. I have yet to be able to honestly say I have had a great experience. The service attendant from my first two times is no longer with the company. So, I can't say she was the problem. Obviously, the issue is deeper into the management of the service department. I live close by and own a Nissan. So I want the same service I am accustomed to from AutoNation Ford on Mt. Moriah. If another Nissan dealership was convenient, I wouldn't ever consider this place again. You have a 2nd star because your location is SO convenient to my house and work.

I just bought a Rogue and I love it. My first Nissan. I visited AutoNation on Hacks Cross for a minor recall and they were very professional from the time I called for an appointment until I drove off the lot. They even gave me a ride to work. I was very pleased and will use them again for my future service needs.

Professional and Courteous Meets the Needs of the Customer

Mark is excellent! Great, fast and professional service.

We had a great experience with the recent purchase of our Nissan NV Passenger van! Patrick, our sales agent, his manager, Shane Carr, and Josh Robinson in the finance department were so wonderful to work with. They have been beyond helpful!

It was a great expierience they treat you like family

Ridiculous, 2 hours for an oil change.... guess I'll go back to Wolfchase Nissan...

Service Dept Needs Better Business Decision. Our engine light was on and we called the dealership we bought the car from as loyal customers. We received a call back the next day (from David) so thank you for that, he recommended to bring the car in the morning the 3rd day, which we appreciated, however, when I got there, David took care of a customer who came after me and I gave him the benefit of the doubt since I did not have an appointment and (Maybe) the other customer did have one. I was there from 7:50am to 8:30am without him talking to me. There were 3 other people working there but no one could help me because he is my advisor, which I think it's the most ineffective way to run a business and use your resources. I am not mad at David as much as I am disappointed in the way the way the business is run. From a Customer Experience, efficiency, productivity, speed of service and profit perspective, you need to let any available agent help your customer not sit there watch them until so called their "advisor" finish talking or taking care of another customer. I left without taking care of my car. Not happy at all

My experience with this car dealer has been a 👎 one. They owe me me money from 2 years ago and have been dragging it out for over 2 months! They told me an extended warranty would be $800 with the coupons they gave me when I bought my car..but turned around and tried to sale me a $2300 warranty. In short, I was not happy with this experience or service.

Wonderful experience I have never had any issues at Automation Nissan!!

This was the best experience I've ever had at Auto Nation. Mr Mills was very helpful and professional. He thoroughly advised me and explained in detail the service I needed. I was especially impressed that he knew exactly what my maintenance plan covered (a first for me). I needed some additional service that the plan covered and I was not aware of. He had the technician provide that service and explained it to me upon checkout in addition to explaining the services I requested. Hands down, the best advisor I have ever had and I advised him of that. When I left, I had no doubt that I had received the best service for the money I paid. Now the sad part, he advised me that he would be transferring to Texas. Although I wish him the best, for the first time in 4 years I had a wonderful experience having my car serviced at Auto Nation and wish that he could stay in Memphis.

I went to AutoNation Nissan on Hacks Cross Rd, Memphis TN to purchase a new 2017 Nissan Altima. I have been a long time Toyota Customer and wanted to try something different. I found the beautiful black Altima that I wanted and precede to negotiate this car. From the time I drove into the parking lot I notice their were 7 salesmen standing around waiting to help. I drove up to one group and ask where should I park and they was kind enough to direct me. From the beginning to the end the service at AutoNation was great! everyone treated me very well and made me feel at home. I am really enjoy my new fully loaded 2017 Altima. Thanks for the great job!

Hello, On today at 5:50 pm, my 60 year old mother visited the Auto Nation 4140 Hacks Cross Rd, Memphis, TN 38125 service department due to the air pressure warning on her 2016 Murano. Once she pulled into the service department, there were three gentlemen standing around and neglected to approach her by offering any service. She had to exit her vehicle to request the service. As a long time Nissan and Infiniti owner, this does not exemplify the level of customer service or satisfaction that I or my mother are accustom. After exiting her vehicle and explaining the reason for the visit, 1 of the 3 service men said the air had been turned off at 4:30 pm, regardless of the service department closing at 6 pm. He suggested to her to go across the street to a corner gas station to put her own air in the tire. He made the comment "that it might only be a nail" and "how he rode around a month with a nail in his tire". The comments and actions displayed by the service department at Auto Nation 4140 Hacks Cross Rd, Memphis, TN 38125 were very unprofessional, not customer friendly, and gave a negative representation of the Nissan brand. My mother had a 45 minute commute to make from this location to home. The issue with the air pressure light is still not resolved or diagnosed. The point of purchasing a new vehicle and a warranty is to get a certain level of service. The level of service was not provided today. So, now she has to get this issue resolved tomorrow morning before work due to the service department at Auto Nation 4140 Hacks Cross Rd, Memphis, TN 38125 not willing to offer assistance.

A 3 hour wait to be told that they didn't have have any answers to my problems. It took a call from corporate to get the general manager to talk to me after I left. I went back in to be told that Nissan vehicles do not support iPhones and the lift gate problem was due to the trailer hitch that came on the car. I did get a car wash out of the experience.

I'm enjoying driving my new 2017 Nissan Sentra. I love the classy body style. A great buy. I received friendly and courteous service. My sale consultant Marcus Crawford was very helpful helping me find just the right car for me. Thanks AutoNation

Buying procedures were great, but on the we owe process for a payback is lacking.

Autonation Nissan Hacks Cross is one of the best dealerships to get your car serviced. Customer service is great. They keep you informed of time spent on vehicle in service department and make sure your vehicle is washed before leaving.

Had an appointment for routine oil change. My service advisor had the techs check other areas that could be safety issues for me. I was informed of some maintenance areas that need to be addressed.

A car loaner service should be made available for loyal Nissan customers, especially for elite customers. Also, the car should be thoroughly washed after service, with no excuses.

Keeps appts well

The best experience I've ever had buying a car. The atmosphere was relaxed and very friendly. I highly reccomend them!!!!

Very professional, valued my time in waiting for my car.

The service was fast and friendly and they provided

Marcus Crawford and Terri were EXCELLENT!!!! My buying experience was the best

The staff was friendly and the vehicle was fixed in the timeframe given and the service rep kept me updated on the progress of my car.

Felt like we were working together as a team to get me the Car I wanted.

I had a 930 am apt on a Saturday for an oil change and a tire rotation. 3 1/2 hrs later I had to ask them where my truck was. They had misplaced my paperwork and my truck was yet to be completed. On the good end they did comp. me for my time . I have used this dealer from the very start and have not had this type of experience before. I hope I never do again as I have purchased several rides from them and would hate to have to look elsewhere.

Took my 2015 Nissan Altima yesterday for the 15,000 mile oil change. After a short time Mr Kenneth Jones came to "discuss" several items with me. Mr Jones said that I needed a rear brake job ($238.95). I inquired how this could be after only 15,000 miles. He said it was probably stop and go driving or "riding the brakes". Of course, my wife and I have been driving for about 55 years and this has never been an issue and we're retired so "stop and go" driving is at a minimum. He said this was not covered under the warranty because it was a "friction" item. Apparently no thought that the car might have defective brake pads! He then said I needed some type of filter for the inside air($69.95). Of course that wasn't covered under the warranty either. Since we are both non smokers I guess our breathing created some type of "friction". The 3rd item (remember 15,000 miles), was that I needed a wheel alignment ($99.95). Lo and behold, that isn't covered under the warranty either. Perhaps more friction with the rubber meeting the road. Nissan is so lucky that everything wrong was a non warranty item. Of course, I'm planning on contacting someone a little further up the food chain but i"m going to wait until I see this review posted.

excellent customer care, was well informed of the process

I just recently purchased a car from Auto Nation Nissan and it was the best car buying experience I've ever had. Jon Tyler and Terry Simmons did an outstanding job.

My transmission went out and Amanda was great!! They did a wonderful job when I got my car back it was in better shape than when I dropped it off they called it customer appreciation

Jon Tyler was so easy to work with and made my car buying experience so nice. Love my Altima!

Never new buying a car could be such fun. The staff is amazing!!!

We bought our 2013 Nissan Altima from AutoNation in Memphis,TN and have been very satisfied with the performance of the car and service rendered by all the staff who work at this facility. Whenever I make an appointment they ask questions about the work needed and make suggestions about services that may be needed later to keep the car in top running condition. The waiting area is always clean. We most often ask for Kenneth Jones because he is a people person.

This is the absolute best dealership! When I arrived, my name was on the Welcome Sign in the front as soon as I came through the door. The receptionist recognized my name when I asked for the salesman, Jon Tyler. The car that I wanted to see was parked in front of the dealership, waiting for me. And the price was amazing! The greatest car buying experience ever! I have bought 5 new cars in 10 years. This is car #6, and I repeat. .. Best car buying experience EVER !

Ed was me and my husbands saleman and he was awesome! we had a bad experience with carlock Nissan in Jackson,tn and he explained everything to us and helped us understand what we was looking at in detail. He knew our car inside and out and very exteremely nice! I would recommend him and this dealership to anyone and my family! Thank yall we love our 2017 Nissan Altima!!

Kristen was very friendly and efficient in getting the recall taken care of with my Murano.

Kept trying to sell me service that was useless to my car.

Great experience with AutoNation. First new car I've bought in 17 years and they made it so smooth for me. Luke and all the others were great!

I must say I had a very good experience. They were very helpful in finding the car that fits me and my needs. The pricing and service were excellent. If you have concerns they are quick to get on it. I would definitely recommend them to anyone looking for a new or used automobile. Thank you Autonation. I am more than pleased.

Steve O & the entire team were great! My Mother and I both ended up with brand new cars!

My o KY two experiences were horrible.!! I honestly do not like the service. The problem is not the people. ..it's the service. Those men in the service department will lie. Then they will blame it on another department. I regret i purchased my car there. I have other places I could have gone.😞

My agent was Lowell Wherry and he was excellent to work with. The staff is extremely friendly. My only issue was with the way the pricing was conducted. I would like to have seen the all up costs with the options for Dent Protection, Appearance Protection and Extended Warranty all shown in the initial price negotiation rather than going back and forth to determine what the final cost would be with each option. After we decided on the options I wanted and the end price, the entire staff was extremely helpful in explaining the options on my new Murano. I especially appreciated the time Mr. Wherry took in walking through all of the settings I could make in the vehicle. I still had to read the manuals because I couldn't remember everything that was shown, but I was at least a little familiar with my new vehicles capabilities. The Murano has a very smooth ride and is really quiet on the road. Thanks to the staff at Autonation Nissan for their help.

Purchased my first brand new vehicle from this location, the staff was extremely helpful and patient with me and all my questions. Got a great deal on a 2017 Frontier, been driving it for a little over a week now and I'm still highly satisfied. They were even willing to deal with the fact that I was attending school in a different state and was only visiting for a short time period. Overall, I'm extremely appreciative of how easy AutoNation made buying my first big purchase.

I had the best car buying experience, my sales man Nate Wade was very helpful and did his best to get in my new Nissan Altima. Normally buying your first car is a hassle and can be very frustrating but Nate and the financing guy Joshua Roberson made it a great experience!

I was in for a basic oil change when the service rep came in with a filter. It was dirty BUT he mentioned the other inside car filter needed to be replaced as well at $70.00! I kid you not. I had my iPad with me and looked it up. It was at most $25.00 online...When I asked why it was so expensive he mentioned it was because of the time it takes to replace? Not very helpful.

If my car were to break down right infront of Autonation Nissan I would literally push it so i can have it fixed somewhere else. I have never been more upset than I have in my dealings with Autonation. I took my 2015 nissan rogue here to do a recall on it. I also decided to do an oil change and to possibly have autonation be the dealership I start taking my car to for repairs. I also say to the service rep that my air is not blowing super cold it was still cool, just not cold like it used to be. I just figured the freon was a little low. I was told to diagnose the air issue it would be $156. I said fine. They do everything. I get the car back. Now it doesnt blow cold at all. I take it back. They keep the car for 7 hours. The rep calls and says its blowing cold! I am excited. pick it up... hot again. I speak to the rep again. Take it back. now it is potentially a $2k-3k repair according to the rep? This all occured over 4 days! Ive already lost $156 to diagnose something THAT EVIDENTLY was not even the issue, to now be told I need to possibly pay several grand when the thing was working before? I would rather take a hammer to my car than to ever come back to autonation again. I know it isn't the scariest thing to hear "i will never recommend this place" but I won't. I blame myself for taking the convenient option of using Autonation instead of doing the trusted option of using Jim keras like I always did. I truly truly regret the decision of ever driving onto your lot 3 different times and to lose $156 to not even come close to figuring out what was wrong.

Average car dealership, friendly receptionist

My salesman Jon was great as well as my finance fella Terry! Painless experience all the way around.

Lacks genuine customer service, providing options would be better than just waiting for the customer to decide what they're wanting.

Awesome buying experience at Auto Nation Nissan, Memphis,Tn.

Everything went very smooth and Jon Tyler was extremely helpful!!!! The car and the paperwork were ready when we arrived.

Buying a car from Autonation of Memphis was a pleasant experience. The representatives that we dealt with were polite and courteous.

Great overall experience. Salesman and sales manager worked hard to make deal work.

Replaced a steering wheel lock mechanism that was bad and on recall. I informed them i had to pull a fuse to make car work so my wife would be stranded again because of a bad steering column lock. They didnt replace the fuse. The key light was still on inclusing a brake light and even a low tire light. I had asked them to clear this and they didnt. I called later and complained and i got a response " all our job was to do is replace the bad device". I think customer service and your technicians are lazy and do not try to surpass or even meet their customers expectations. I will never buy another car from Autonation.

Lowell Wherry was my salesman. I had a great experience at Auto Nation Nissan. If you are looking for a new vehicle, check out Auto Nation Nissan Hacks.

Very nice and very thorough about the information about my vehicle. The pricing was not too expensive either.

Very nice people, I'll definitely be back. I dealt with Shane and Jon, they certainly know how to earn repeat business.

I went to look at a 2017 Nissan Altima, I went on the 4th and ended having my mom cosign with me but she is not here in Memphis and they said it was fine. I didn't like the amount they ended up coming back with, so I said I needed some time to think. I went back on the 6th and it was a different sales and finance person. We got everything figured out, they wanted to charge me $500 to have the paperwork sent to Arizona for my mom to sign, even though there is an AutoNation in the same city. The finance manager ended up calling the AutoNation and spoke with the manager there and said I wouldn't have to pay the fee because they could overnight it there. I made sure I asked, when I come back in the morning if that would be the amount I would be walking out the door paying, and he said yes. I came back the next morning thinking it would be a quick process and it DEFINITELY was not! The day sales manager was trying to charge me the $500 fee to send the paperwork out again even though I was told it would be waived, I said I would not be paying that and my mom even came back and said she would pay to overnight the because there's no way it would cost $500. The day manager then said he didn't want to have anything else to do with it because he didn't know why the finance mngr approved that and that it wasn't for him to do and there were too many people in this deal even though there was only the 3 of us. The sales guy said because I came in on the 4th, those people are also in on it, even though I hadn't even seen them anymore. After being there 2 and half hours they finally waived the fee and said they would contact my mom to get her info, so they knew where the paperwork would need to be sent. Once I signed all the paperwork the finance guy said she would be contacted that day and the paperwork would be overnighted because they wouldn't let me keep the car until she signed the paperwork. She just wanted to make sure they didn't drag their feet when it came to sending it off so I would have a vehicle. As of today, they STILL have not called her and when I called and left a message, no one returned my call. It really feels like they don't even want to make a sale all because I said I wouldn't pay that $500 fee. I will say the second sales guy Ed, was VERY helpful and I appreciated everything he did, but the sales manager, Kenny just made me feel like I was wasting his time. I have no problem with them not wanting to make the sale over $500 but don't waste my time having me wait around and fill out paperwork if you're not going to follow through on your end of the deal, I'd rather just go somewhere else.

Everyone was very kind and patient with me, they made me feel like I was part of their family. This was definitely the best car buying experience I have ever had. My salesman Tharrren Hayes was extremely professional and went the extra mile to assist me. Auto Nation Nissan completely exceeded my expectations. This is definitely a great place to purchase a vehicle. I love my newNissan Rogue ( a very happy customer).

Good

After a few months of shopping online and going to dealerships' and several aspirins later, I checked AutoNation's website and found a Good Buy. I was looking for a Nissan Sentra S but found they had a Sentra SR for a little more money. ( Nicer Car ) Thank You All who helped in selling me this Nice Car !

Clean and neat. I just feel that my salesman tried to sell things that I didn't really need.

Edward was very nice to work with and he took his time with me to show me things in the car

Auto nation nissan memphis is a wonderful dealership and our sales consultant, Christian, is a pleasure to work with. He made the whole experience seem like we were just hanging out with an ol pal and buying a car on the side. I bought numerous vehicles before and I always dreaded the whole thing but now I am looking forward to getting my next vehicle from Christian at auto nation.

DRove 2 hours to see a vehicle and when we got there the vehicle had already been sold over a month a go. Very hard to deal with even after we drove so far. I told the manager Kenny we were not happy and was going to review them and his comment to me was, CAN I RATE YOU!!!!! As my daughter stated, I have a very bad bad feeling about this place, so we left

Do not buy from here. We were baited by them telling us they had a vehicle that had been sold over a month ago!!! We drove 2 hrs and the car was not there. Also the manager Kenny, got ugly with me, when I said I was going to do review, he stood up and said"Can I do a rating on you!!!" I will NEVER go to another dealership unless they can put their hands on the car at that moment!!! Prices are not what they say either!!! STAY AWAY!!!!!!!

We were there with my Nissan Altima because of several problems we were having. Over all we were there for 4 hours! I know it takes a while and they were pretty steady with other other customers so we just grinned and beared it. Overall great experience was very good customer service and Amanda kept us updated pretty well on all that was being done to your vehicle. Thanks Auto Nation for fullfilling my needs!

I was able to get an appointment the very next day. My problem was diagnosed and fixed within a few hours.

Absolutely wonderful customer service at this location

Everyone was very helpful. Great car buying experience.

The staff was very pleasant from the moment I drove in for a service call. The price (to me) was a little high, but every is high now. When I returned to pick up the 2010 Maxima - I was satisfied with the results. They can just work on the price.

This was the first time that I dealt with this dealership and I really enjoyed the time I spent there doing business with them. I had in mind what I was looking for and the salesperson made sure that I had the opportunity to see and test drive the vehicles that I inquired about. The sales people were very friendly and willing to assist in any possible. Wonderful customer service and very knowledgeable about the vehicles.

The AutoNation Team was a pleasure to work with! They were courteous, honest and fair throughout the entire process. Special thanks to Lowell Wherry for making this such an enjoyable experience!

Service is good. Maintenance personel need to be better. My car is a 370z at one they left black grease all in my car steering wheel and white leather seat and both times that i have done tire replacement on wheels the have scratch them real bad even after i tell them to be real carefulwith them(thats using there best tech) 01/02/2017 is when i did my 2nd tire replacement and is gonna be the last time i take my car there for wheel work.

David did a good job.

My salesman ~ Steve O is the best! Autonation Nissan Memphis, you ROCK!

Just purchased a 2016 Altima from Auto Nation Nissan. Robert Carr was very pleasant and easy to deal with. The GM and Sales Manager kept me company until Robert got there. I really felt like they were there to help me get the best deal. Will definitely purchase from them again!

Very friendly people, not that impressed with the quality. I paid a lot of money for a used car inspection and they missed a broken turn signal. When I pointed it out, they couldn't diagnose it because they didn't have a replacement bulb to see if the existing one was bad.

My car was serviced in a very timely manner. All work was accomplished as promised.

The 2 stars are because the salesman EJ never stopped talking and trying to sell me something I didn't want. Listen to your buyers and give them a chance to speak.

This location is nice and clean but I wish they would cut back on the wait time a little. I don't went a few days ago and waited 2.5 hours just for an oil change.

I've never had cause to complain about Autonation Nisson! I enjoy their staff, their service so far has been wonderful, and I get free coffee and Krispy Kreme donuts, plus free wifi while I wait. Awesome!

Sales and finance team hustled to make the deal on a special lease term that was expiring and was able to drive off with the vehicle fairly easily. F&I team had an understandable issue and promptly addressed it which was appreciated since they covered 1st mo. payment. After that time, my sales person dropped the ball on getting plates out. Got more follow up from him to write the review. Has to drive with an expired temp plate for 13 days. So 3 stars overall it is.

Auto nations made our purchase a very grand evening. We were treated with utmost courtesy and did everything they could to make it a great buying experience. We would definitely go back .

Very nice service. Didn't have to spend the day with Nissan. They had me in and out in less than a hour and they also washed my car.

Excellent expierence my salesman was Edward Bland. He was very professional and courteous.

Called the dealership and was told a quick fix to the problem. Enough to get it in for repair!

Big thanks to Taylor Faught for his help in our purchase of our new nissan murano platinum. Our buying experience went smooth as butter. We will definitely do business with Taylor and autonation again.

Excellent experience I had been told I needed a engine (head gasket) or just sale the car took it to autonation they gave me a 100% diagnosis and fixed it the next day something simple.

Excellent experience I had been told I needed a engine (head gasket) or just sale the car took it to autonation they gave me a 100% diagnosis and fixed it the next day something simple.

Had a great experience at auto nation. No pressure and they treated me right. Will definitely look them up again for any future auto needs.

We had the fastest, simplest car buying experience ever!!! Salesman was fabulous.

The staff and my salesman, Mr. Nate Wade, were very nice and helpful. He walked my wife and I through everything and answered any questions we may have had. Also Mr. Josh in finance really helped me out a lot as well. Thank you Autonation. You guys have earned my respect and I will be recommending you guys and shopping with you in the future.

I had a wonderful experience with AutoNation Nissan.. Great help ...

Very poor customer satisfaction. A company that does not stand by their published prices on the car's window stickers. My husband went to the dealership yesterday and looked at a vehicle on their lot which had a window sticker with this exact words "Blue Book Suggested Retail $22,415 / Our Low Price $14,679 / You Save $7,736". My husband then proceeded to ask why the price was so low to which the salesman, Marcus, responded "it's just what we do, we price our cars low so we can sell them". So then my husband had them looked at his trade-in to start the negotiation process. Salesman came out with the offer for his trade-in at $14K and my husband said he needed more to be closer to the other vehicles price at $14,679. The salesman then said "No, the car's price is $22 something" then husband responded "No, the sticker says that Blue Book price is $22 something but your price is $14,679". The salesman went back to check and came back out saying sorry it is the wrong price on the window and to narrow it down there is nothing they could do about it "but thank you for your time!" Husband was there for close to 2.5 hours from the moment he arrived to when he walked out. We went back to the dealership and asked to speak to a sales manager, Kenny (not sure of the spelling) came out and seemed annoyed by our presence to the point where he didn't even introduced himself nor sat down to join us. He just leaned over the chair next to him and after we introduced ourselves and began discussing the issue, he just kept standing there with the annoyed, careless face. We told him it seemed like he had an attitude of carelessness about the issue to which he responded there was nothing he could do about it not he could sell us the vehicle at that price. That it was a miss-print and things like that happened and there was nothing he could do about, "at this point all I can do is apologize for your time but I cannot sell you that car, but if you want to buy it at the retail price we can talk." And with a smirk on his face walked away and that was it. Leave aside the fact that they couldn't sell us the car because of their price mistake, but just the overall attitude and carelessness and the way we were treated it's just unacceptable.

We took our 2008 Titan in for a routine oil change. The mechanic noticed the transmission gasket wasn't sealing properly, so they ordered the part and we we scheduled a time for the repair. We can always count on AN to keep our vehicles running smoothly.

The service personal were friendly and very efficient.

I love my new 2016 New Altima! It's by far the best car purchase I've ever made! I love everything about my new car! I had a great salesman named Steven O. and would definitely recommend this car as well as Autonation Nissan on Hacks Cross to any prospective car buyers! I went in for my first oil change and again I was provided with exceptional customer service. They even vacuumed and washed my car! All I can say is wow!

My overall experience with Autonation was very good. Jon Tyler was my contact Representative. He was knowledgable, Through in inservicing vehicle and good negoiater. Everything went well. Only word of caution is the credit department pulled more credit reports than neccessary after agreeing that we would only pull one fron NAMC. These extra credit pulls are considered Hard pulls and affects credit score in future for a period of time.

Kenneth Jones was excellent in making the visit go smoothly and professionally Work was completed earlier than expected .

The service was ok. When I entered to drop off my keys as, I had an appointment a very tall man who is employed by AutoNation Nissan was extremely rude and reached across me to drop off paperwork and didn't excuse himself. I was quite put off by this and almost walked out to find another dealership. Ken was pretty nice once I got his attention. I did notice they didn't cover the car seats while working on the car. There was a sizeable gash taken out on my leather seat.

AutoNation Nissan of Memphis was able to diagnosed and repair my problem with my vehicle at a reasonable price and a very efficient amount of time. Unlike past experiences with some dealers there was not a lot of upselling or attempts to try and get me to obtain service that I didn't necessarily need.

Amanda was very helpful with our seatbelt problem. She's very friendly & understanding. *The only problem was our phone charger was left in the rental car & was not found/turned in.*

Great service, friendly staff, they also service any make/model of car

Amanda Martin did an exceptional job handling my repairing issues. She stayed on top of the job even when my insurance claim agent wasn't! Thanks Amanda! Job well done!

Amanda was my service writer and she stayed in touch with me all the time. Excellent. It was a joy to have a real live person to assist in customer service. Keep up the great work. Thank you

Usually my experiences with Autonation have been positive. But not on 8/26/16. The first service advisor was in a hurry and only seemed interested in selling me a tire rotation. I hadn't even exited my Rogue. She was not interested in looking at my service email for special pricing on the oil change, as well as 10% off an add'l service. (My vehicle needed the rotation.) She was adamant that I couldn't have both. Bad. I escalated this to the service mgr. who DID read the email, and he confirmed that the 10% COULD be applied to the rotation. The 2nd advisor misinformed me on using the key. Very bad. I had a strong feeling that this was deliberate because of my conversation with the mgr. Even with my unfamiliarity with the key, I knew enough to see that he was wrong, even when I questioned him. I have already completed a survey with Nissan detailing my unfortunate experience with these two service advisors.

Had to take my 2015 Murano in for a recall, also had a problem with the engine light on. Got the recall fixed but had a problem getting the engine light to clear. The service guy worked hard to solve the issue. On the third trip to the dealer they found the issue and had to keep the car over night. Since we live over an hour away they gave me a rental car free for the night. Very nice.

This is the 2nd time I have purchased a car from this dealership (6 years ago and recently traded that car in for a new one). My experience both times was wonderful.

Horrible customer service. They have you make an appointment and only that one representative assigned to you will help you. After not hearing from said person for 7 hours I attempted to call and get an update with no response. No one would tell me anything! The lady at check out hated her job and preceded to tell me that as I was paying. If I buy another car the changes of it being a Nissian is slim to none solely based on the service department. I otherwise love my car.

I called the dealer to find out what was available in my price range. One of the items he read off to me was XM Radio. When I got there (1.5 hr drive) and looked the car over, there was no XM with that vehicle. When I told them I was going elsewhere, I was offered 0% APR.

Worst freaking experience in my life with car buying. Run...... Fast🏃🏃🏃 Would not even recommend this place to Ted Bundy.

Love my new Murano. The dealership was extremely busy and we were there until after closing since there we so many making purchases there was a line for the finance part. As a result we did not get the "training for a new car" that we should have. Kinda felt thrown to the wolves a bit. We do have the book to reference and I am sure will eventually figure it all out over time. It drives nice and smooth and I am pleased with the vehicle so far.

Techicans were friendly and professional. Work was timely

Although this shows three stars, I would only rate them a 2 1/2. The amount of time it took for a simple oil change and rotation was over 2 hours and we arrived prior to our appointment time. Shop opened late than the time indicated on their doors. Missunderstanding and unawareness of the different agreements they have with Nissan causing a delay in cashing out. Personnel were very nice and professional during the entire process.

I was really impressed with the service I received from Mr Lowell Wherry, when I went to AutoNation to purchase a car. He was knowledgeable and professional. without hesitation I would recommend AutoNation Nissan Memphis to both my family and friends. joseph D. Kyles

Hey have you seen your employee Dan posting in reaction to little kids being hancuff by police in Troy New York said something about go back to Africa

We just bought a Murano from Brandon Parham, and it was as enjoyable as purchasing a car can be. He was helpful and has great customer focus. I highly recommend Brandon!

Taylor did a fantastic job and really made the process so easy for me. I would highly recommend him.

Worked with Mr. Taylor Faught from Auto Nation off of Hacks Cross. Was very patient with my wife and I through the process. Gave great customer service and detailed information. We love our purchase thus far.

Buying our 2016 Nissan Pathfinder platinum was a great experience. The staff and our salesman were very helpful. The only issue I had with the experience is it takes awhile to get all the paperwork and the process complete. I recommend keeping young kids with a sitter or otherwise keeping them occupied, as it was a rather long wait for our 6 yr old.

For pre-owned vehicle, please don't buy any additional warranty if they offer like 5 years tier replacement or 20 free oil change etc.... You will end up in loss.

I walked in without an appointment and I was taken care of right away. There are refreshments and TV while you wait. Everyone is very respectful and helpful.

I had a great experience buying my vehicle at Autonation Nissan. I was greeted as me and my family entered. The staff was very polite. We began our search and application online which was very easy. Brady assisted us with locating the right vehicle for us. Nissan also has a play area for children and parents know how much that is appreciated. The finance guy, Mr. Joshua, worked on our numbers with several lenders and got us the best deal. The experience was painless!!!

I took my new murano for service it turns out they didn't rotate my my tires and claimed doing so, i had put little mark on one of the tires cuz I didnt trust, very cheap act

My just bought, certified pre-owned car....Two trips and full days in the service department and all they give me is "we can't get it to make the noise". Zero effort, try, or care from them. Lethargic work ethic!!!! Took my brother TEN SECONDS of effort pulling on the steering wheel to get it to make the noise and five minutes to fix! Then the issue they "fixed" with the air. Yup...he checked that too and they didn't do a freaking thing! I've had my car three months and I'm DISGUSTED with this location and service department! All talk, no work, all excuses! Only good guy was my salesman, Brandon!!!!!

On my very first visit to the dealership, I was asked about financing by the salesman. I was asked to give Nissan a chance to meet or beat my credit union for financing. Well, after I settled in on a vehicle. I completed a credit application with Nissan. The interest rate that I was given by Nissan was almost double that offered at the credit union for someone with my credit score. After wasting about an hour and a half of my time & retrieving a credit report on me, I was offered an interest rate that would have been more in line for someone with a credit score of at least 100 points lower than mine. When I questioned the finance officer as to why their rate was as high as it was for me, I was simply told that was the best they could do. I considered this to be an insult and waste of my time. I then went across the street to the credit union and was given an interest rate that was 2.45 points lower than Nissan was offering. After securing the financing, I asked about a second key for the vehicle. The second key fob did not work. The salesman told me that they had replaced the battery in it; still not working. He said that he would check with his manager concerning this matter. The next day when I went back to the dealership, I was told that because it was a pre-owned vehicle, there was nothing they could do other than order me a replacement key fob that Nissan wouldn't pay for. While I was still discussing this issue with the salesman, two gentlemen approached the building from across the parking lot. I was then told by the salesman that he had to go help them and abruptly began to walk off. I was left standing there, speechless. As it turned out, when I arrived home, I decided to use my $2 battery tester to test the battery in the non-working key fob. The battery was totally dead. Since I had an unused replacement battery at home, I put it in the key fob and it worked just as the the other did. I should have been given 2 working keys from the start. It seems like AutoNation Nissan was very accommodating prior to the sale, then brushed me aside when I brought the issue of the non-working key up. At this point, I can't really say whether I'll be giving any more of my business to them in the future. That's not how you treat someone who has just purchased a vehicle form you.

They would not honor the online price and try to up sell me a vehicle. Terry, who is the finance representative, lied about the price and was EXTREMELY unprofessional after I found out what he was trying to do. I URGE you not to buy a vehicle here. They will screw you over and not think twice about it. However, I did get the vehicle I wanted with the price range that best fit my needs elsewhere. I win.

Where do I start? Worst place ever. We went there because we had an appointment about something that was a recall,and at first everybody was really nice and respectful. But the people in the Service Center kept complaining about how they were so backed up and busy they couldn't help us or even answer one question for us. They had no bed side manner,literally got up and walked off. Waited on many other people before they would even do anything for us. I will be calling and reporting this to a main office too.

I recommend this dealership. I was able to get exactly what I came in looking for. Got in the same night. They worked really hard to make sure I was happy. 9 days later and I'm still in love with my 2016 Nissan Maxima. My salesman Brandon and Terry worked with me. Go see them!

I purchased a 2016 Maxima from this dealership, great experience. My salesman was a great help with getting me what i wanted without me feeling obligated to do anything. Will i recommend this dealership, yes i will.

Our salesman was Lowell Wherry and he is absolutely great. Lowell exceeded our expectations ,and spent the necessary time to help and inform us from beginning to end of buying our new Armada. I highly reccomend him, and Autonation Nissan.

I bought my 2013 Nissan Rouge at the end of 2012. I hesitantly, bought the oil change package and warranty. There is a sign above their service department that says express. Today, continued to be a disappointing long, uncomfortable wait. I had an appointment for an oil change at 2 pm and arrived at 1:40pm. I was told it would be 45 minutes to one hour. About 3:10 I inquired about my car. Around 3:15pm a lady came out nd told me I need ove $1,000 of service. I declined and was told they would have my car ready in 3 minutes. About 10 minutes later I asked for the manager who never appeared. I finally got my car and was able to leave after 3:30pm. The las time I had my oil changed I was told I needed new back brakes. I had brake work done at their facility just prior to that appointment, so I declined. The over $1,000 of repairs I was told I need today did not include my back brakes. This leads me to believe I did not need back brake repairs last visit. I will have them checked somewhere else. I would not return to their service department If I did not have their oil change plan.

My 2 sales men Steve O and Elliot were awesome..I had a lengthy wait but who dont when purchasing a car u have to wait for whichever finance company decide what they want..but the guys made the experience fun and wonderful. I choose AutoNation Nissan on Hacks Cross because my mom purchased a car as well as my sister from there and they loved it so i decided after continously purchasing cats from small used car lots I will give the big guys a chance and best decision i made. I purchased my 2014 Nissan Altima and I love her ;) I traded in a 2008 Nissa Altima Coupe big difference..I am here now doing my first oil change with car and didnt have a wait to long I came up and they got right to it...plus I had an 7:30 appointment. if you decide u want a car from this place ask for either one of them salesman they will take great care of you...ohh n they thru n a well needed car wash too!!! :)

Badddd communications!

Just bought my second vehicle from Autonation Nissan and I can honestly say things could've went any easier. I like to give a thanks to Tanorris Brookins sale manager and Nathaniel Wade salesman!

Autonation was the best place I could've gone too Nate Wate help me found the best car for me and he was very patient

My wife and I were recently searching for a used SUV and stumbled upon AutoNation. Salesman Nate came out to help us with a few of the vehicles we were interested in. No pressure, extremely polite and down right classy man! I have a fleet of Nissans thanks to Nate!

I enjoyed working with Tariq Jackson. He has great customer service. He listened and understood my situation. I recommend him to any who needs a vehicle.

Working with Corbin Toll was great! He made the entire process easy and stress free. Be sure to ask for him as your salesman if you're at AutoNation Nissan in Memphis! I highly recommend this dealership for anyone in the mid-south area.

Brandon Parham was the best sales agent a girl over her head could ask for. Was very patient and answered all my questions so I left confident in my purchase

Brady made both of my car purchases so easy. Everything was smooth, efficient, and perfect. I have driven only a Nissan for the past 6 almost 7 years. I trust Brady to help not only myself but also my friends and family!

Chris Temple helped my family get into a new Altima! The experience was awesome! I highly suggest anyone looking for a new car should go see Chris Temple and the staff at AutoNation Nissan Memphis.

I'm in the researching stage of buying a car with the occasional test drive. I can't say a single negative thing about this place! The salesman there, Corbin, is extremely friendly, accommodating and, more importantly, knowledgable and competent. Highly recommend.

Chris temple was a huge help getting me in my new mutant. I highly suggest going to see the staff at automation Nissan Memphis they were very professional and fair. Thank you again.

I had a very good experience with Shane at Autonation. My wife and I bought a 2015 Pathfinder and everything was very smooth. I got a great deal on it and was in and out the door in about 2 hours.

The manager Cully and his manager treated me as a second rate person. I went to purchase a 2016 Nissan Rogue on April 15, 2016 and the car had a defect. The passenger seat had a vibration when I put the car in reverse. I never made it off the lot with the car. I went back in and the salesman Nate tried to assist me. He checked several others cars and they had the same vibration. He was the only one that tried to help me. The manager Cully and his manager would not speak with me they would not offer any other options and wouldn't even try to give me another car. He went and got my check for the car and didn't say I'm sorry we don't have anything right now just take your check for the full payment of $27000 and get out. I have never been treated this way by a car dealership. I called the complaint number to report my dealings with the Autonation Nissan dealership on Hack Cross.

Did not get the deal that was agreed upon originally. Made the deal both parties signed off on it, when it went to finance it changed " Oh yeah we couldn't do that deal lets renegotiate it". Not the salesman fault he done good, just bad business practices. First day I get home I realize one of the back up lights is not working...Looked at my list of items checked before the car is ready to sale...its checked as if they worked. Multiple mistakes made that I had to point out in the closing process: Wrong VIN on most paperwork Kept printing wrong deductibles on warranty paperwork Let me walk out without even handing them my down payment, I had to remind them about it. After getting home realized that my warranty paperwork had the wrong car on it. My drive out tag had the wrong car listed on it. The list goes on. In Closing Wife loves the car...just not happy with the process.

Had the hardest time getting an appointment to get my oil changed over 3wks ago. When I called I never got a call back and every time I called no one answered & then when I finally reached someone I spoke with the ugliest person at the front desk. After her rudely asking are you going to make an appointment or not I politely told her "No not now.... thanks to your attitude!" ...I immediately called back to the dealership and spoke with the service manager just to let him know what was going on.... He was really kind and not only asked for the opportunity to make it up by giving them another chance but I missed my appointment this morning because i was up all night with a sick child & he called and told me come anyways he'd make sure to fit me in (I had just called up there and there were no more appointments until tomorrow)... Then when I got here he said my oil change & tire rotation would be free today because of the hassle.... and asked if he could even wash the car..... Anyone with a Nissan or looking to buy a Nissan I strongly recommend Nissan on Hackscross.... They honestly care about the relationship they have with their customers! The relationship he salvaged will now continue and keep me coming back! Thank you Doug!!!!

AutoNation is the place to go, You cant beat it with a stick.

Just the absolute worst service. Buying the car was such a hassle. And then coming to get my first three free oil changes has been a frustrating experience every time. It always takes over an hour and the people helping out are completely incompetent. I highly recommend not buying a car at this location.

This is Chris aks john smith. My experience was very good at this dealership. They had a good special and I got a great deal on a 2015 Nissan SL. They provided me numbers, like downpayment, monthly payment, residual value, etc. So I was able to make an informed decision. I am very happy with my purchase and the sentra is much better than even the reviews that I have read about. I plan to take it on a road trip over the next week or two.

I arrived at the service department after having been stranded for a day because my car wouldn't start. I was immediately greeted by Mr Doug who assured me that he would take care of me and my car so that I could get to work. Sure enough, he checked everything I was concerned about thoroughly and reported back to me his opinion and a plan for service. It was all completed in time ever for me to get to work that afternoom. I will never go to another dealership again. Doug a day his team took care of my car and me in a friendly, timely, and efficient manner. They were the greatest. I plan on going back for all my Nissan needs.

Nothing but good experiences with these guys. Love my Murano. Owned it for almost two years and have had zero problems with it. The service department rocks, especially Zach.

It was pleasure working with knowledgable and honest staff. Ask for Steve O., Taylor, and Cully. They were great.

Salesman not a man of his words

My new Murano has exceeded my expectations.. It is because my salesperson listened to me from start to finish.. He even stayed late to show me how the feature worked..... Great Dealership.. And kid friendly..

I went to Nissan for an oil change and just really thought I would try them out since they were convenient for my lunch break. Everyone looked as if they were happy to be at work and friendly. A representative even called to check on my car services a day later. They'll be seeing my face more in the future.

Never the same adviser. Instead of addressing the issues, they fire the advisers. My adviser was not the person who took my car on a joy ride over the weekend while it was "being serviced"...

We bought a new Altima from AutoNation. It has now been 5 weeks and we have yet to receive our new tags. New tags. NOT transferring the tags. Called on a wednesday. Amazingly they shipped to our town the NEXT day. However the genius who filed them did not calculate the taxes correctly and now we have to wait even longer. We are driving on an expired drive-out tag. I was going to give a decent review and have recommended them to others, but no longer. As long as you think it should take 6 hours to buy a car, this is the place for you. As long as you plan to buy the 2nd car you looked at, and want to waste A LOT of time, this is the place for you. As long as you like to have to re-send them paperwork that they did not fill out correctly, this is the place for you. However, I have 3 kids (2 will be 16 soon) and my husband has to change cars every 4 years. You would think they would be happy with repeat business. I guess not. Still waiting on my tags....

My husband and I purchased a 2016 maxima. Love the car. Chris T was a great salesman, appeared to be knowledgable and went the extra mile to make the sale. The finance part seem to have taken along time and we wrote a check for he car. I do not rate the highest because that means there is no room for improvement and all Is perfect. I have already recommended sepne to find and see Chris.

We bought our 2014 Altima from Automation Nissan 2 years ago and expect ed great service. Bought the car at the price I wanted. Sales agent was polite, curtious, and did try to get me the best price he could.

Good service. Nice people. Although my info was not faced to my Leon holder for three days#

My wife and I purchased a 2015 Nissan Murano the day before Thanksgiving and had a great experience with them. They were not overly "pushy" and did a great job of explaining all of our many questions. I definitely recommend these guys and we received an excellent value for this purchase. The trade-in offer we received was right in line with what we anticipated. They made the whole process flow very smoothly and were respectful of our time.

Excellent experience. Purchased a 2014 Jeep with less than 10k miles and the guys made this a very good experience for both of us. I would recommend this dealership and team to anyone looking for a new of pre-owned vehicle.

We went to the dealership to check out several used trucks and SUV's we found on the website. While in the showroom the new Frontier struck our eye. After driving several used vehicles, we realized that the new Frontier was not that big a stretch. Our host was very patient and understanding - and we took a lot of his time. Ultimately, we chose to buy the new Frontier and we are delighted with the truck.

Jamie and I purchased a CPO Nissan Murano. We are very pleased with the vehicle. We got the price we wanted and delivery of a clean vehicle with a full tank of gas. Right down to getting our tags the staff at Auto Nation were very helpful. I would definitely buy from Auto Nation again.

My experience was very admirable. The service was great. The process was smooth. I would definitely recommend this dealership to anyone.

Very attentive staff at Autonation. It was a pretty smooth process!!!

DONNA WILLIAMS IS THE GREATEST!!! FRIENDLY AND TAKES CARE OF BUSINESS!!

Customer service was excellent.

The buying experience alone was excellent; however each interaction afterwards has been unbelievably horrible. Incompetent does not begin to describe the staff. I cannot believe the way business is conducted at Nissan Autonation. By far the worst car buying experience of my life. I will be calling the corporate office on Monday. Calling, emailing, mailing, smoke signals and any other means of expressing my utter disappointment :-(

Love my Altima! Hate having to have any service done to it. Worst customer service! Very frustrating experience every time

I GOT A 2009 NISSAN MAXIMA FROM THE UNPROFESSIONAL CAR LOT AND ALL THEY HAVE DONE IS SCHEMED AND LIED TO ME AND MY FIANCE FROM DAY ONE ABOUT THIS CAR JEFF SMITH, KENNY, TANORRIS, DEMETRIUS HESTER ARE ALL LIARS AND I WOULDN'T RECOMMEND NO ONE TO THIS CAR LOT AUTONATION NISSAN ON HACKS CROSS RD. IS NOT AND I MEAN IS NOT THE BEST CAR LOT. TERRY IN FINANCE IS A BIG LIAR HIS SELF CHANGING THE PRICE AND GAVE ME A MESSED UP WARRANTY FOR THIS CAR. I WOULD SAY ALOT MORE BUT I CAN'T BECAUSE I'M IN THE PROCESS OF FILING A CIVIL CLAIM FOR BREECH OF CONTRACT, THEY THINK THERE FOOLING WITH A DUMMY BUT IM TAKING THE STEPS THAT NEEDS TO BE TAKING. I DROPPED THIS CAR OFF TO THEM OVER AND OVER AGAIN AND THEY ACT LIKE THEY FIXED IT AND NOTHING WAS WRONG WITH IT BUT GO TO AUTONATION WOLFCHASE AND EVERYTHING UNDER THE SUN IS WRONG WITH THE CAR, AND FIND OUT THE WHOLE TIME WE BEEN TAKING IT BACK TO AUTONATION ON HACKS CROSS THAT THEY HAVEN'T DID NOTHING TO THIS CAR PERIOD. NOTHING

I posted this same review on Yelp.. that shows how much I enjoyed my experience and how much I love my new car!! :) I purchased a vehicle from AutoNation Nissan Memphis 8/15/2015. The sales manager, the sales person and the finance manager were all polite, nice and made sure that I got the vehicle I wanted. They also made sure that all the questions I had were answered and if they didnt know the answer to something, they were honest and told me that they would find out. They did, and got me the answer a shortwhile later. Every person I ran into also made sure that I found what i was looking for and offered me water and offered to answer any questions even though they weren't working with me. They were not pushy, over bearing nor chasing me down in the parking lot. I felt EXTREMELY comfortable and had a VERY pleasant experience. I never really write reviews, but I felt this time really warranted one. I love my new car and love the service I got from EVERY single person I ran across. The general manager also remembered my name and had small talk conversation as we would cross paths. Great Experience. I recommend them to EVERYONE. Also the prices of their vehicles were VERY VERY competitively priced. I did my homework and research before I came in and compared prices and vehicles within 200 miles of the memphis area. The comparable prices of their vehicles of the exact same car and similar mileage was about 2000 less than everywhere else! Thats why I initially chose to visit there, but the way everyone treated me solidified the deal. Thanks AutoNation Nissan of Memphis!!

Purchased an NEW F350 a few months ago. Began to hear loud noises maybe from the transmission. After speaking with Jonathan on Monday morning he told us to bring the vehicle to Auto Nation. Jonathan stated he would contact Ford to verify that the work could be performed and follow up with us upon hearing from Ford. We asked for a receipt that stated what the problem was and when to expect the work to be done. Tuesday morning we took the vehicle to Auto nation. On Tuesday evening Jonathan stated he had not heard from Ford. Also at this point he had not given us a diagnosis of the problem. Also keep in mind this truck only has 3000 miles and it is new so IT IS STILL UNDER WARRANTY!!!! Wednesday we called to follow up on the truck and was told that Jonathan had a family emergency. Thursday upon our follow up Jonathan told us that he was still waiting on a response from Ford...REALLY!!!! NO MORE GAMES WE WENT AND PICKED UP THE TRUCK!!!!!!!!!!!! STILL NOTHING STATING WHAT THE PROBLEM WAS. Following Monday left a message for Ed Stock, Service Manager and Jamie Rutland, GM. Thanks Ed for calling me back but your staff needs to be written up or fired. Poor customer service and run around that your staff gave for a 50K truck under warranty. AS OF TODAY I STILL HAVE NOT HEARD BACK FROM THE GENERAL MANAGER NOR HAS JONATHAN CALLED TO SAY THE WORK WAS APPROVED. Friday called the dealership where we originally purchased the truck and not only have they given us a date to bring it in but will be giving us a loaner vehicle which is apart of our warranty. When asked if they needed to get approval from Ford they said they had never heard of that. WHY SHOULD A CUSTOMER OF FORD HAVE TO DRIVE 300 MILES ROUND TRIP TO GET TRUCK WARRANTY SERVICED AND THEN DRIVE 300 MILES ROUND TRIP TO PICK UP WHEN YOU ARE 6 MILES AWAY FROM A FORD DEALERSHIP....REALLY!!!!! I AM ABSOUTELY NOT HAPPY AND WILL BE CONTACTING FORD DIRECTLY!!!

The mechanics at Autonation Nissan on Hacks Cross rd in Memphis,TN are crooks..i took my 2011 nissan maxima in due to noise from the front end ..they diagnosed I needed front wheel bearings. .cost for both front end 1200..i took it to . my dad's mechanic Stigler Alignment he found nothing wrong but the lug nuts loose!!!!..which means the.mechanic at AutoNation never looked at the car!!! Autonation was trying to rip me a new one !## i went back and got my diagnosis fee back. Beware of the mechanics at this dealership !!!!

Not a good experience with a particular dealer. Also, I visited their dealership 2-3 times and I realized that they do not have the best deals in market.

5 stars for the purchasing process! One of the best and easiest experiences! Kudos to the online sales team! Unfortunately, I can not say the same for the service department. I have brought my pathfinder in on 3 different occasions for an "easy fix" that has yet to be fixed. On top of that, every service coordinator I work with ends up leaving the company. High turnover=poor customer service. I would rate the service department 1 STAR!

I felt very taken care of by Brandon Parham at Auto Nation, if you want someone who is patient and willing to work with you, he's it!

Thanks to Shane and AutoNations for a pleasant buying experience.

Worst customer service ever. I just turned in my lease ..leased a new 2015 and suddenly no customer service. Receive a 15% off wear and tear repairs on the 2012 guess what they don't want to honor it!!!! Totally frustrated and spent 1/2 day on the phone calling auto nation corporate now!

Shopping for My Daughter's First Car for 16th Birthday -- Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience I visited 6-7 dealerships about a month ago to test drive a variety of vehicles to see what I thought would be a good fit for my daughter. Last Saturday, I got up early did some research, and went out searching for 2 vehicles, Toyota RAV4 and Nissan Rogue. Spent all day, going all over memphis visiting 12 dealerships. Actually found a couple of possibilities. Decided to visit the last dealership on my list AutoNation NISSAN to look at a Rogue. I was greeted by a young man, who's approach I greatly appreciated - Jonathan Fought. (I hate when I'm greeted with a cocky, prideful, and/or arrogant Sales person that don't greet me with the intent to help me with what I'm looking for.) Jonathan Faught greeted me and he began for first LISTENING to me and what I was looking for. I felt he wasn't pushy, but instead was genuinely interested in HELPING ME the customer. (so far he was 2 for 2 in my book). Then he showed me what you had to offer in line with what I was looking for. He went over the features and benefits of the vehicle (again without being pushy or aggressive... 3 for 3 now). Took the Rogue out for a short test drive. I loved the way it handled and braking and I was convinced that the Rogue was going to be the car for my new 16 yr old. Now, it was just a matter if I was going to be able to buy it here or go back to 2 other options I had found early that morning. Both other vehicles 2011 were 1 owner with 32-36K miles. I really liked the car, Jonathan's attitude and approach towards me and I wanted to drive back to Bartlett to get my wife so she could see it and test drive if she wanted to. Then one of the Managers stepped in (can't remember his name) and offered to allow me to just take the vehicle to Bartlett to show my wife (I really appreciated the pro-active attitude and willingness to do everything possible and gave me the impression that the customer comes first). Then he went over the CarFax report and explained further how the report worked, what to look for and benefits of it. All of this still happened as I was leaving the dealership without the intent of buying the car because of the price being a little out of my budget. Now we're 4 for 4, I was truly impressed with the level of professionalism, courtesy, customer-first approach. After understanding the CarFax report and the value of being able to see the service records for this vehicle. I decided that I might want to adjust my budget just slightly in order to have this peace of mind of knowing what I was getting. All that said....I would highly recommend allowing this dealership the opportunity to help you with your search for a new or used car. I genuinely had a CUSTOMER COMES FIRST Experience with Jonathan leading the way. We decided to purchase the vehicle and surprise my daughter with it that night. They even lent us a big red bow to put on the vehicle (once again.... taking care of all the customer's needs). Since, the purchase, Jonathan has been following up with me to check to see if I had any questions, concerns or anything he might be able to help us with. Jonathan - "My job didn't end when you left the store, please know I'm always available to help" Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Salesman: Jonathan Faught Dealership: AutoNation NISSAN 901-759-6100 Address: 4140 Hacks Cross Road, Memphis TN 38125

We had a great experience here! Very friendly staff. Very willing to help us with everything we needed. They were extremely accommodating and helpful. We are very pleased with our experience!

My wife and I just purchased at NV 3500 passenger van and we have had it for a couple of months now and we really enjoyed it. If you need to talk to someone at AutoNation Nissan hacks cross you need to speak with Shannon Webb he is a great salesman he can't get the job done, Jeff and lori Memphis Tennessee

We went to the dealership in search of a Nissan Murano we had seen on the Internet. When we arrived we were greeted by Shannon Webb he was super friendly and very helpful to my wife and myself. We don't have the best credit in the world we are trying to rebuild it and thought we could never afford such a great vehicle much less get approved for it but they work hard to get us approved and get us in the vehicle the same day. I would highly recommend this dealer and Shannon to anyone that is trying to get a better vehicle or a new vehicle because they will help you if they can we're living proof of that.

Very Satisfied, Jeff Kollat our Salesman was very helpful, treated us very well. Answered all my daughters questions and it was a hassle free purchase.

Great place to buy a car and the best Nissan Service dept. in Memphis!!! Come see me for ether!!

We enjoyed working with Brandon when buying the Nissan Frontiers. Keep up the good work!

i bought a new nissan pathfinder from steve miller. he was knowledgable and easy to deal with. iused the truecar service

It was indeed a honor to meet Reggie Hill, salesman, Auto Nation Nissan Memphis. I informed Mr. Hill that I was in need of a car for my daughter who is in college. Mr. Hill was very courteous and professional as he assisted my husband and I in purchasing a car. We decided upon a a Nissan Altima. Mr. Hill described the Nissan product and it various program components that were available. He walked us through each step of the buying process. The salesmen were very busy, Saturday, March 28th, and Mr. Hill offered us something to drink and a snack while we waited for the next step, which was to sign the papers. Finally, we met Mr. Terry Simmons who assisted us in closing the deal (as you all would say) on the car. Mr. Simmons was very gracious and walked us through the signing process, and explained each document. Both, Mr. Hill and Mr. Simmons were professional and superb in during their job. EXCELLENT JOB! WELL DONE!

My car experience begin with the computer and the telephone. Flawn telephone voice was professional and courtesy. I told her the type of car I was interested in and she ensured me that it was in stocked. She was not a push saleperson trying to make a quick sale. She listen as we discuss the process. From the sales staff to finance officer, I had an A+ experience with everyone, Flawn, Steve, Reggie, and Josh was professional. On Sunday we arrived to pick up the car; Reggie and Josh smiled and had an positive and upbeat attitude throughout the signing process!

This dealership is awesome! They have an excellent salesman who works there named Reggie Hill, whom assisted us in purchasing our vehicle. He didn't pressure us into making any decisions on buying a specific car. We saw the car we wanted and he made it happen! Everyone I had spoken with that day was very polite! Most importantly, we have a great car that we are very satisfied with!

My 2015 murano was ready when we drove in from little rock. Fastest most professional experience in a long time

Very nice, did not have to wait long. Kept me informed of how long my wait to would be. Great experience

I really dislike buying cars, but Autonation made the whole experience very pleasant. From the initial contact through the time I left, everyone was friendly, helpful, and honest. I never felt pressured and the salesman did a great job of answering my questions and keeping me updated on the status of my purchase. I would highly recommend buying a car from Autonation Nissan. Shannon Webb was the salesman and he did a great job.

Had a great experience purchasing a new Rogue with Steve Miller! Made our purchase very easy and fast! Went out of his way to make us happy and get us the perfect color and everything!

The process was quick and easy. They listened to what we wanted and made it happen.

Went there because of Costco buying service plan. Looked at another Nissan at another dealer and they were dishonest in there selling prices. So we came to your location.

We drove a long ways to look at a 2014 Nissan Rogue. We had Jerry as our salesman and he was very nice and easy to work with. I feel we got a great deal on our new suv. The entire staff was very friendly and willing to do whatever we needed to get us in the SUV we wanted. We will definitely do business with them again!!

I first contacted them online about a used car. I made an a appointment to test drive the car and while there they were able to help me find the best car for me at an affordable price. My salesman helped make it easy and the staff was very supportive.

I traded in my 2014 Rogue for a 2015 Pathfinder and Steve Miller made the transaction very smooth. Great bunch at AutoNation Nissan Memphis. Great prices!!

Was very pleased with Steve Miller and my buying experience @ AutoNation NIssan Memphis

We just bought a 2015 Murano from Autonation Nissan in Memphis. We love the car and can't say enough about it! Our salesman was Jeff Kollat and he handled everything for us from the trade in thru to delivery of the vehicle. It was a very smooth and easy process to get us into our new Murano. All of the folks that we met at Autonation were simply outstanding and we have nothing but great praise for them. Would recommend them to anyone interested in purchasing a new vehicle. Gary P.

They show care and concern for their customers. I appreciate the outstanding service I always receive from The Autonation Nissan

Shannon was personable, and made my car-buying experience easy.

This was a much better experience than I have become accustomed to. Let's be adult here, sales people have a job to do, they're not the Salvation Army. The initial numbers they brought me were thoughtful and fair. We never felt rushed or bullied, it was pretty painless. I plan to buy another vehicle soon and I will probably start here.

Was just looking for a new or used car since my 17 year old car was constantly giving me problems. The same day purchased my new 2014 Murano LE with great rebate deal. The sales consultant (Chris Johnson), made that day worry free & was so professional as well as the finance manager. If you want a GREAT deal, go see Chris at AutoNation Nissan @ Hacks Cross for your next vehicle. You won't regret it.

The staff was friendly and knowledgable about Nissan cars. When I decided to buy, the process was quick and my sales agent along with the finance department were fast and efficient. I would highly recommend Auto Nation Nissan.

I loved my experience at Nissan AutoNation. They gave me the best prices and didn't take all day to fix the issues on my car. Thank you

We had such a great experience with Lowell Wherry when my youngest daughter bought her Rogue from him that we turned to him again to buy our second Rogue. He is fair, professional and personable. The Autonation dealers in Fort Worth did NOT treat us fairly and I was dissapointed so I was glad to see a friendly face wit Lowell.

Quick and easy experience with no pressure in the transaction.

Purchased a new 2015 Altima a few days ago, very pleased with my decision! Jerry Sanford was an excellent salesman and found the perfect car with every option I was looking for! I highly recommend autonation, was not the first nor last time I will purchase a vehicle from them! Very helpful!

Christopher Johnson was an eager salesman. I arrived with approval in hand but was told they could get m a better rate. I allowed them to check with Nissan Finance but have been getting mail from at least 7 companies. This was exactly what I told them I did not want to happen. So while I was happy with the Chris I was not happy with the process of buying which dealt with others outside of Chris.

We purchased a 2014 Sentra form AutoNation Nissan Memphis. Reggie Hill, who was recommended to us by our grandson that is an employee for the dealership, is a very good salesman. He understood our need and what we wanted. He helped us to make a decision that was best for what we wanted. I would definitely recommend this dealership to others.

Purchased this vehicle 2 days ago I am very impressed with the vehicle and the way the dealership treated me Robert aka sarg the salesman that I dealt with was very helpful in my selecting this model. No pressure on buying the car like some dealers I went to. Even the wife likes it which is unusual for her she usually gives me a hard time when we buy a car not this time

This was the best car dealership experience in my life. Great staff and great car selections.

From the moment you walk in the door at AutoNation Nissan they make you feel welcome and help you with your needs. The salesmen aren't pushy. They help you find the car that's right for you and listen to your needs. You don't have to negotiate price because up front, they give you the lowest price. Robert Leach "Sarge" helped me find the Rogue that I was looking for. He took extra time with me and showed me how everything worked in the vehicle. After I took home my new Rogue, a couple of days later, he called me to make sure that I was enjoying my car. He told me to stop by anytime if I had questions. He also sent me an email. I love my Rouge!

Just came in for a routine oil change but was greeted by a friendly CSR and even got my truck washed before I picked it up. Love my Nissan, this is #4 and love the staff @ Autonation. Doug Popp

Customer service was excellent. Quickly resolved my flat tire issue and no charge. Highly reccomend

i just bought my altima 2015. Steve has been informative, patient and accommodating beyond expectation. i initially was dreading buying a car but it turned out to be a pleasant experience. Thanks Steve!

We have purchased 2 cars here and we keep coming back for the AMAZING customer service. We have never had a bad experience with them.

I bought my Wife a 2014 Murano this weekend and had a wonderful experience. George Soles and the sales manager were very helpful and curtious. I've bought other cars at other dealers but these guys made it very comfortable and easy to do business. Would definitely recommend to check them out before you go somewhere else...

I just recently purchased a 2015 Nissan Altima from Auto Nation Nissan and had an excellent experience. My sales person Lowell Wherry was a God send. I went into the dealership knowing exactly what I wanted and what was in my budget and he made it happen. I came in with another vehicle in mind, but I left with something more and it was still within my price range. What I loved most about this salesman was his patience. He took the time to make sure I knew of all the features in the car before I left the lot. He even called the next day to ask if I were satisfied with my vehicle and if everything was working well. I also appreciate that he wasn't one of those pushy salesman that tried to get you to purchase something that wasn't within your budget. I highly recommend this gentleman if you're searching to purchase a Nissan. Auto Nation Nissan are a welcoming and warm dealership. They seem to genuinely care about their customers well being and want to make sure you get the best deal possible. Auto Nation Nissan is a great spot and Lowell Wherry will do a great job with you as he's done with me.

As I wrote on another review site, I hate the typical back and forth game that a dealer puts you through. However, due to a recent wreck, my wife and I found ourselves shopping for a used car for our daughter. We were tired, short of time and not the happiest of people when we pulled into the dealership one Saturday morning. This was day 3 in our shopping adventure. and after countless hours of pouring over internet ads and descriptions. We were greeted by and worked with Michael Good at Automation Nissan of Memphis. We were in the market for a used auto and didn't have a lot to spend and were very price sensitive. However, Michael came back with a fair and reasonable price at the very start. And further, when they pulled the car around to the front of dealership after the paperwork, I was really surprised to see that they had replaced a weak hood support shock that we noticed when we test drove the vehicle, gassed it up, cleaned it up and even had someone work on a cloudy headlamp lens. So when they pulled it up out front, it looked better than what we test drove and purchased. And it was better. The entire experience was a shock to me, especially for used car purchase. I am a picky person and I would recommend this dealership to anyone. They're not your typical "car salesmen" they are just the opposite. They were like dealing with regular people. I know it seem like a cliche but they really are different. I'm still surprised and it's now been two weeks since our purchase. They made me wish I needed another car, so I could go back. And to be clear, prior to this visit I've never been in the dealership before and didn't know anyone who works there. Go to AutoNation Nissan and see Michael Good - you won't be disappointed.

I hate going to the dentist and I hate buying cars from a dealership and I really hate the typical back and forth game that a dealer puts you through. However, due to a recent wreck, my wife and I found ourselves shopping for a used car for our daughter. We were tired, short of time and not the happiest of people when we pulled into the dealership one Saturday morning. This was day 3 in our shopping adventure. and after countless hours of pouring over internet ads and descriptions. We were greeted by and worked with Michael Good at Automation Nissan of Memphis. We were in the market for a used auto and didn't have a lot to spend and were very price sensitive. However, Michael came back with a fair and reasonable price at the very start. And further, when they pulled the car around to the front of dealership after the paperwork, I was really surprised to see that they had replaced a weak hood support shock that we noticed when we test drove the vehicle, gassed it up, cleaned it up and even had someone work on a cloudy headlamp lens. So when they pulled it up out front, it looked better than what we test drove and purchased. And it was better. The entire experience was a shock to me, especially for used car purchase. I am a picky person and I would recommend this dealership to anyone. They're not your typical "car salesmen" they are just the opposite. They were like dealing with regular people. I know it seem like a cliche but they really are different. I'm still surprised and it's now been two weeks since our purchase. They made me wish I needed another car, so I could go back. And to be clear, prior to this visit I've never been in the dealership before and didn't know anyone who works there.

From initial contact to the day after I bought the vehicle, it was a great experience. It's the first time I've been able to say that about buying a car.

1st off, I never leave google reviews. After my experience at Autonation Nissan, I felt compelled to share my experience. I went in for a 4 wheel alignment. I already knew it was most likely the tie rods, based on a prior assessment from a different shop, but I figured I would get a 2nd opinion. The service dept called me and told me that my front brake was sticking and that the sticking brake was causing my vehicle to pull. I knew that it was most likely not the brake (having no prior issues) and asked them to try and align it anyways. They then called me back and said they had come across the bad tie rods. This confirmed what the other shop had found so I had them replace the tie rods and align it. I came to pick up my vehicle. They stated that they were able to replace the tie rods and get it more properly aligned, but that it would still pull until I decided to fix the brake. They quoted $1,000.00 to fix it. I took my car home and it was still pulling. I noticed that the vehicle pulled even when under full braking, which didn't seem right to me. If it were the sticking brake pad pulling it to one side, applying ALL of the brakes would stop it from unevenly braked. So i used a infrared thermometer over a period of a few days to monitor that brake assemblies temp. A sticking brake pad, that was hanging up enough to cause my car to pull, would obviously be warmer .... it was always the same temperature within a couple of degrees as the other brakes. There was also no additional brake dust on that wheel and my MPG's were very good. I spoke to my service rep and he advised me to bring it back. When i arrived for my appointment they said they wouldn't align it again until I paid to fix the brake .... even though I explained why I knew the brake wasn't an issue. I eventually had to leave due to they fact that they would not fix my alignment until I paid for a service that I did not need. I then had them fax me the alignment print out. I showed it to an alignment specialist. He said that he could tell why the car was pulling based on the numbers listed. He laughed at the idea that the brakes would cause it and said it would have easily been fixable with a standard 4 wheel alignment. I will never go back to auto nation Nissan again. I feel bad for the people who unknowingly took their advice and wasted money on unneeded repairs. Also, since they refused to align it properly until I "fixed" the brakes, I essentially paid money for a procedure that they would not complete. The alignment is still terrible and I will have to pay more money to have it fixed somewhere else. It has been a few weeks since my visit and still no brake issues. Brakes have worked fine since the day they serviced my vehicle.

From being greeted at the front door with a warm hello!! ( how can I help you??) to the final handshake -let me know if you need anything??? it was a long pleasant experience... no pressure all facts & figures were explained & my choice, again no pressure to take any option or extended warranty... I felt I was back in my small Hometown dealership talking with an old family friend- not in the Big city-- felt like a person not a number!!!

I bought a used Honda Accord at AutoNation Nissan on Oct. 9. Drove the car home and parked it until that following Monday. To my dismay, when I attempted to start the car, it would not start. The battery was completely dead and I had to go buy a new one. I've also discovered that that Rear Defrost does not work very well on the car. I would have thought the 125 point inspection that they boast would have discovered these issues. I've bought several used cars in the past from other dealerships and never had any issues and the vehicles lasted me for years. So far, my car buying experience with AutoNation Nissan is not starting off very well.

I bought a used Honda Accord at AutoNation Nissan on Oct. 9. Drove the car home and parked it until that following Monday. To my dismay, when I attempted to start the car, it would not start. The battery was completely dead and I had to go buy a new one. I've also discovered that that Rear Defrost does not work very well on the car. I would have thought the 125 point inspection that they boast would have discovered these issues. I've bought several used cars in the past from other dealerships and never had any issues and the vehicles lasted me for years. So far, my car buying experience with AutoNation Nissan is not starting off very well.

My experience with Steve M. was exceptional, as well as the Ken the sales manager and Tim the business manager.

My wife and I came in to purchase a practical inexpensive vehicle for our son. we were very pleased with our sales oersons knowledge and assistance. The process was very pleasant and comfortable. I felt as if we were talking to friends about what we were looking for.

Easy process and knowledgable sales forces. Made the process quick and easy

I was not happy about having to purchase a new car. However, my mood was totally changed when I went to AutoNissan Memphis on hacks Cross. I had the pleasure of having the support of Jerry Sanford, my salesman. He was fantastic. He showed me exactly what I wanted and what was within my budget. He was very personable and helpful and made the entire experience absolutely wonderful and easy. Looking for a car? See Jerry Sanford and make AutoNissan your first stop. You will be HAPPY that you did! and by the way, I LOVE my new Nissan Sentra!

From the phone contact with Steve Miller the evening before to completion of my purchase of 2014 Nissan Rogue. Steve was exceptional. Treat you like family. But I can not stop there. Our experience from the beginning to the end was exceptional. Great job to all the guys at AutoNation Nissan Memphis.

This is my first Nissan! The quality of this vehicle is top notch!!! I am so very glad I took this leap of faith! Working with Terrell (sales) and Shannon (finance/warranty) was a real pleasure! These guys were very helpful and very knowledgeable! I highly recommend this entire package! This dealership and customer service is indeed Five Star! Thanks very much for making this experience the best it could possibly be!

I recently purchased a 2008 Maxima and was from out of town, when we arrived our sales assoc. Steve Miller was so helpful and patient. Steve started four days before my arrival answering my questions about the car and was totally honest. As it always go there was a small problem with the ac and they thought they had fixed it. Keith Mitchell the manager had said if something was wrong they would take care of it. We notified them of the problem Monday and Wen. Morning they had the part at the local Nissan store for I wouldn't have to drive a hour and a half back. From start to finish sales, finance,and manager were very pleasant and did not push the sale. The experience here was enjoyable and this was my fifth kid car purchase so I have bought a lot of vehicles.

I tracked down the Maxima w/ exactly the equipment my wife and I wanted at AutoNation Nissan Memphis. I used the internet pricing quote to start a dialogue w/ Steve Miller, the internet manager. After swapping several e-mails, we arrived at OUR price. According to Steve, Jeff Smith, the General Manager was also involved in the final figures. This process took only hours during one day. Steve is a true professional as are all the others we deal w/ during our most pleasant auto purchase. Once everything was settled over the internet, Steve sent a "out-the-door" price guarantee in writing. They had 2 days to get the car ready for our arrival. We left early from Paris, TN and drove 155 miles to get the car. It was a beauty to behold. Now you may ask why all the praise. We tried to buy from 2 other Nissan dealers much closer to our home. They did not earn our business and were not willing to negotiate even one dollar. Steve and Jeff earned our business and as stated above, we bought at our price. Steve also spent all the time we needed to understand the car and the technology it is built with. I also need to give cudos to Shannon, Josh and Terry. They were very instrumental in getting us through all the paperwork that TN requires on a new car purchase. Great job AutoNation and especially Steve Miller Mark and Cindy Croxdale

We bought our 2014 Nissan Armada SL from AutoNation and we are VERY pleased with both the vehicle and the sale. Lowell was our sales person and he did a great job explaining everything about the vehicle, we drove it, and he answered all of our questions, very knowledgeable salesperson, and we appreciate that. Both he and the entire sales team did a great job of making sure we got the vehicle we wanted and within the price range we were looking for. Thank you Lowell, and Reggie, and Josh for making our buying experience a good one!!

Bought my Altima there and am very satisfied . Everyone is very nice and helpful . I go back for oil changes and tire rotation Excellent !!!!

The electricity went out after our decision to buy so the manager sent us out to lunch on him. If not for lunch, the process would've taken maybe an hour which is much better then experiences I've had with other dealerships. The finance office was able to work with our budget and even throw in some extra warranties within our budget.

Great place to buy a truck! My salesperson,(Michael Good) was very helpful and answered all my questions. I would recommened Autonation to anyone looking to buy.

We had a wonderful buying experience with Dobbs Nissan. This is our second purchase and the professionalism is always great. Thanks For Ever Thank p.s. Our condolences for your lost.

I recently purchased a new Altima. I knew what I wanted and how much I wanted to spend. My sales guy was Steve O and was very courteous and attentive to my needs. No high pressure sales pitch, just worked with me to make the work for both. Best car buying experience I ever endured! Thank you guys!

I recently purchased a Nissan Altima from AUTONATION NISSAN !! Jerry Sanford was my sales rep, and he made my shopping experience so easy. I told Jerry what I was looking for and he made it happen. He explained the paperwork process, explained everything about the car. Also he has called to follow up on how well I am enjoying the car. Jerry is a great salesperson and very personable. I would not hesitate to make another purchase from him. DJB

Everyone was extremely helpful from Gregory the salesman to the finance specialist Terry. Surprising pain free auto purchase. Would recommend this dealership to anyone looking for a great deal.

Everyone was extremely helpful from Gregory the salesman to the finance specialist. Love my new Murano and would definitely recommend this dealership to anyone looking for a great deal.

Great place! Quick and easy! I would recommend! Great prices!

Buying at Auto Nation Nissan was the best experience i have ever had when buying a new car. Shane and George are the BEST Salesmen ever. Very Professional in every way !! Thanks for all the help you guys Randy C. Bartlett Tn.

I recently purchased a 2014 Nissan Altima from Autonation Nissan. My Salesperson was Reggie Hill. Reggie was professional, courteous, and knowledgeable. He took the time to provide me with an outstanding overview of the Nissan Altima and its many features. It was really a great experience because I never felt pressured and I felt like I was talking to someone that really was concerned about what I wanted and not just whatever it took to make a sale. Reggie is really awesome and knows the vehicles. GREAT JOB REGGIE!!!

Went in to get my 07 frontier fixed because it was over heating only when I would use the a/c. I left my truck for a day as they requested. They told me it was the fan clutch that was not working properly and that if I had it fixed there, they would not charge me a diagnostic fee. I had them repair my truck and the total amount for the repairs was about 500 dollars. The truck drove fine for about a week and then it started doing the same thing again. I took it back and they said they would look at it again. They call me back and tell me nothing is wrong with the truck and that I could pick it up. I ended up taking it 5 different times for the same reason. After so many times the service manager said I would have to pay a diagnostic fee. After that I took it else where were they checked it and replaced the fan clutch. Ever since then the truck has ran fine. I returned to the dealership and told them and they did not want to refund me any of my money.

I recently went to look on purchasing a new 2014 Nissan Sentra. Christopher Johnson(CJ) made that experience fast, friendly, and enjoyable. He did not pressure me unlike other salesperson I had previously went too. He took the time out to hear the kind of car I wanted, the price, and what I overall wanted in a car. This is my First Nissan and I am truly pleased and excited about my new purchase. I love my new Sentra it is great on gas and has everything a college student could want in it. Thanks CJ for your kindness and making me feel like a valued customer, instead of a number Great Job!!!

This is my second time buying from Jerry S. at Autonation of Memphis and once again, he exceeded that of any salesman i've ever come in contact with! Jerry was the first one I called when I decided to trade in my Altima, because I knew that I could count on he and his crew at Autonation to help me confidently drive home in a new car! Jerry has proven to not only sell cars, but to build a relationship with his customers which has made a huge impact on my car buying experiences. If you're looking for a new or used car, look no further! The staff at Autonation provide excellent customer service and are sure to go above and beyond for everyone who walks in the door! Jerry S. will forever have my business and I can guarantee that one phone call to him will have everyone excited and confident about buying a car from him at AutoNation!! Go see Jerry today! You will be so glad you did!!!

Mr. Steve was very patient and did not make me feel like i was under pressure to buy any car at any price. He heard my concerns and helped me with the decision of the selecting my new car!

This is my second time buying a car from my all-time favorite salesman, Jerry Sanford, at AutoNation! After Jerry and his co-workers pretty much "walked on water" for me in 2012 when i purchased my Altima, I immediately contacted him again recently and was sitting in his office the next day. Needless to say, Jerry went above and beyond, once again, and I'm now in a 2014 Nissan Maxima! Jerry and the staff at AutoNation have proven to not only sell cars, but strive to build a relationship with their customers. I've visited MANY dealerships in the past, but none have even closely compared to the experience that comes along with AutoNation. If you're looking for a confident, comfortable, fun & easy car buying experience, look no further! I highly recommend Jerry Sanford at AutoNation of Memphis and I guarantee that you'll have a fun and memorable car buying experience!! Call Jerry now!!!!!

I got an awesome deal and a great saleman. Thank u Micheal Good.

We had to buy a car very quickly and Lowell Wherry mad this happen for us. We had great, efficient service and Lowell even called a day after just to make sure everything was to our satisfaction. We had a great experience.

I purchased a 2014 Nissan Maxima 3.5 S super black on July 20, 2014 and had the best experience. Christopher Johnson(CJ) provided the best customer service and provided me with options that were in my best interest. I would highly recommend Nissan Auto Nation!

From the moment we stepped on the lot Reggie Hill made us feel at home. He answered all our questions and is very knowledgeable. He has a great demeanor and is so incredibly professional! I've never written a review about a car sales person, but he was too good not to. If you are considering a Nissan, go see Reggie!!

We bought a used truck for our company and Reggie was our sales person! He was awesome and knows his vehicles! He respected our time and was great!!! If you go to Auto Nation Nissan on Hacks Cross ask for Reggie!!!

June 16th I purchased my second vehicle from this dealership. My experience was fantastic. My sales agent was Lowell. Lowell was so informative and easy going. All of my questions were answered and explained. Everyone was so nice and pleasant. I got the exact vehicle that I came there for. That's never happened to me EVER! So if you're in the market for a new or used vehicle, I'd recommend this dealership to everyone hands down. You'll be happy that you did.

My husband I bought two cars in about 2 hours. We purchased a Nissan Rogue & a Frontier truck. We are enjoying our vehicles. One past experience took up our entire evening and we still had to come back the next day. It was a pleasure to meet a young sales man (CJ) there that was very professional & handled his business in a timely manner.

I had an outstanding buying experience. There was no hassle and they appraised my trade-in before we talked numbers on the car I was buying. Steve Miller is an excellent salesman, and has been very helpful after the sale. I will definitely buying my next car from them.

I have a great experience at AutoNation Nissan Memphis. Micheal good all all the staff were very helpful and extremely nice. They were very patient with all my questions. I looked at 3 different cars, no high pressure. I am extremely satisfied with the Nissan Rogue I purchased, and would highly recommend, AuotNation Nissan Memphis.

Micheal Good my sales representive, contacted via of email about the car I was interested in, gave me a price quote, and asked if him could help in anyway. I set up a time to test drive a car. Micheal Good was vey helpful and patient with all my questions. The whole staff was extremely nice and helpful. The whole buying experience was easy and there was no stress at all. I would highly recommend AutoNation Nissan Memphis.

Mike Good worked with us from start to finish and made this a very pleasant car buying experience. He also helped me order running boards for the car. I would definitely buy from him again.

My experience at Autonation Nissan was wonderful! I had never bought a car of my own before and I had always heard from family & friends how terrible their car buying experiences were so it made me very worried & nervous. Shannon Webb was not that kind of dealer! He made my car buying experience great! He was so honest and very knowledgeable. Thanks Shannon for doing all that you could do!! I will definitely refer my family & friends to Autonation Nissan!!

My experience at Autonation Nissan was wonderful! I had never bought a car of my own before and I had always heard from family & friends how terrible their car buying experiences were so it made me very worried & nervous. Shannon Webb was awesome! He made my car buying experience great! He was so honest and very knowledgeable. Thanks Shannon for doing all that you could do!! I will definitely refer my family & friends to Autonation Nissan!!

Reggie at Nissan Autonation in Memphis was an efficient, knowledgeable, and no-nonsense salesperson. He made my car buying experience bearable and actually pleasant! The finance team was efficient and malleable. Thank you guys for the best car buying experience that I have had in the past 30 years of car ownership.

They have a very friendly staff. They are more like family.

I purchased a new vehicle from Autonation Nissan this month. Mike Good made my car buying experience very easy as he expidited every process from negotiating a fair price to putting the keys in my hand at the end of a satisfactory transaction. As a first time buyer from AutoNation Neissan I highly recommend this dealership and salesman.

Hello I bought i car from Autonation Nissan in Memphis, TN the process was real easy i got the deal i wanted and the sales person name was Steve M. he is an Excellent person to work with he has great composure and excellent tone in his voice, if u want your next car from Nissan go talk to Steve M. at Autonation in Memphis, TN. I promise you will not miss a deal with Steve M.

Thank you Willie Hill at auto nation nissan in Memphis for the best coustmer service we have ever had! I had no appointment but my tire was flat, he got us in and out ! It was awesome! Thanks so much!!!

These folks are very good at this nissan dealer. They took very good care of me when I came in to purchase a new Armada. I would definitely keep this dealer at the top of the list if I am in the market to purchase another vehicle. They were clear, honest, and concise.

I highly recommend Sherry Loyd. She took excellent care of me. I have had my car serviced before at the Hacks Cross Nissan and vowed I would not return due to poor treatment. When I received a coupon in the mail, I returned and was greeted by Ms. Loyd. She was very thorough and I found her to be honest. I will return to this dealership, but will make sure I get Ms. Loyd to help me.

We had a very pleasant experience buying our new nissan pathfiner hybrid. Our salesman Reggie Hill was courteous and responsive. He went out of his way to help expedite the process and did research on the hybrid to be able to tell us more about it. I highly recommend this dealership and our salesman.

Great experience with Mr. Webb and Mr. Akerson. I'd buy another vehicle from these folks.

Great staff!

I am so very happy with my experience of buying my new Altima, Shannon Webb was excellent with his customer service. He showed me how everything worked and also took the time to make sure I was completely satisfied! I will be back to deal with him in particular again!! All of the people that work there have always been super nice!

After I lost my old vehicle due to a total loss, I was little upset and confused in finding a good deal for a new vehicle. Mr. Steve O. helped me choosing a new Nissan Rogue. He is an excellent and dedicated employee in the dealership. I visited him 3-4 times and each time he gave me his precious time clarifying all my queries. He was very enthusiastic about his work and customers. He made me get what I actually wanted. After I left the dealership with my new vehicle, he remained in the contact and offered to visit him for any further assistance. I really appreciate. If I buy another vehicle in this city, I will definitely buy it from Mr. Steve O.

This was undoubtedly the EASIEST and MOST POSITIVE car buying experience I've ever had! I called Greg J. and spoke to him about the car I wanted and had found online in their inventory. My husband works for Fedex, so he was able to get the VPP paperwork done for me, and I got an online pre-approval from Nissan. Had them in hand when I walked in the dealership. EVERYONE made it a point to come over and introduce themselves, which I thought was very professional. The rest was a piece of cake! We settled on a very reasonable trade-in price for the 2011 Nissan Rogue, I signed the financial documents, and was out the door in a little over 2 hours total! Can't beat it! To top that off....Keith called to let me know he had a Samsung tablet they found under the seat when they were cleaning. HONESTY.....I LOVE it! So far, this dealership has displayed the utmost professionalism, and I would give them a 5-star rating, and my highest recommendation!

Mr. Steve is a wonderful salesman. He really took care of my husband and me when we went into the dealership. He took his time checking on the prices of the cars we were interested in and he worked to help us negotiate a great price for our Armada. I would highly recommend choosing Steve O. as your sales person at Auto Nation Nissan on Hacks Cross.

I just purchased a Ford Edge from the Nissan Dealership on Hacks Crossing Rd. The experience was great. The car salesman, Reggie H. was surprisingly down to earth and upfront. The manager was awesome, he went out of his way to make sure everything was on point. Josh, the finance manager was a breath of fresh air. I plan on giving Reggie a call when I'm ready to purchase my Nissan Maxima in a few months!

I recently purchased a Nissan Maxima for my son. Gregory was a very good salesman. was dreading the experience but it turned out to be very pleasant. I appreciated Gregory's assistance and handling. Everyone was very nice, including the finance closer Josh.

Just purchased an Infiniti at this dealership and my overall experience was pleasant. Steve M. was the sales representative and her was very nice.

I recently purchased a vehicle from Autonation Nissan Memphis and was very pleased with the service I received. The salesman, Shannon W. was very helpful and knowledgable. It was a great experience.

I recently purchased a vehicle from Autonation Nissan Memphis and was very pleased with the service I received. The salesman, Gregory J., was very helpful and knowledgable. It was a great experience.

I recenly purchased an Altima from AutoNation Nissan Memphis, located off Hacks Cross. Jerry S. was my salesperson. HE WAS AWESOME!! He was very professional and made me feel at ease about the purchase. He was very detailed oriented and reviewed every aspect from purchase to the car itself. I would highly recommend that anyone that is currently looking for a new or gently used vehicle to see Mr. S. He knows what he is doing!!!

I recently purchased a new Altima from this dealership. Jerry Sanford was my sales rep. He is such a cool dude. He made it so easy...he knew his stuff!!!! He made sure that the entire experience was easy for me. He explained everything and my new car is awesome!!! Go see him...TODAY!!!!!!

Enjoyed the professionalism provided by Michael G. Will look him up when I purchase my next Nissan.

Really enjoyed working with Rob P. and Lowell W. Both are extremely professional. I felt they kept my needs as a customer a priority through the whole deal. They are honest and authentic in their dealings. I recommend them highly.

My sales experience with George S. at AutoNation Nissan in Memphis was excellent! It couldn't have been better. He is a true professional!

My company has purchased a number of vehicles from AutoNation Nissan over the last few years. They continue to provide great service and easy to work with sales reps which makes for a pleasant experience. Bought 2 Titans and a Pathfinder in the last week of 2013 and Shannon W went out of his way to accommodate my requirements - Highly recommend to anyone!

Auto Nation Nissan was a very friendly place to do business. I took my family with me to look at cars and learn the car buying experience, I initially settled on the Altima, but after some though I decided the Murano was a better fit, we were not able to agree on price, but they are very fair. Be prepared whenever you are making decision where money is involved.

It was the most relaxing car buying experience I have had. They had the best prices in the area. Shannon W., the salesperson, and Josh R., the finance manager, were patient with me and made it an enjoyable transaction.

Auto Nation Nissan salesman Steve Miller and finance agent Josh Robinson have done it again! My second experience with them and yes they knocked it out of the park ...a home run with me! They make car buying such an easy and wonderful experience! I love the Nissan brand but I love the car buying experience just as much at Auto Nation Nissan! Are you thinking of buying a new car? If so you won t find a better place or a better experience Auto Nation Nissan in Memphis!

Shane M. was very knowledgeable about his product line. He explained and demonstrated the features of each vehicle I considered before I settled on the 2013 Nissan Altima. The buying experience did not stop with the sale. He delivered the car to my home, assisted me in the programming of some the feature that I knew that I would use regularly. Time is a very valuable commodity. Once it is spent there are no refunds. I consider the time that I spent purchasing my Altima a good investment. All of my previous car purchase experience left me with a feeling that I could have negotiated a better deal. I feel that Shane and the dealer dealt with me fairly; what more could I ask.

Nice people we just could not get together on price. But they tried

My entire buying experience was online...the only time I went to the dealership was to actually buy the car, a week after I initiated online conversation. With that, I am pleased to say that the online customer service was great, the emails back and forth were informative and not a waste of time, the salesperson was very helpful with all my questions with regards to the vehicle, and the manager himself took extra care and time to ensure the deal was exactly that...a deal, and that is in the good sense. I am very satisfied with their services.

I'm so happy with my purchase and the great customer service I received! The buying process was so easy and quick! Thank you to Steve for being so genuine and helpful!

I had an excellent experience with the sales staff at AutoNation. No high pressure sales tactics. Willing to negotiated a fair price. Steve O. was awesome, very kind & helpful.

No high pressure sales tactics. I had a pleasant buying experience with the sales staff at AutoNation. Steve O was awesome.

Steve is a great salesperson, very concerned about what I wanted and worked hard to get the price I could live with. Very cooperative, did not feel rushed or pushed to make the sale

Best deals period treat you like a friend, you can't go wrong you will go home happy.Shane was very helpful he will answer all questions

Clear, upfront pricing, with best price discounts. Easy buying experience. All staff we encountered were very friendly and helpful. We will definitely recommend Auto Nation to our friends.

My wife and I bought a new Murano from Shane Moss at AutoNation a couple of weeks ago. I had researched the market fairly well and was familiar with most of the dealerships within a 100 mile radius of my home. I was completely satisfied with Shane and AutoNation in every aspect and would recommend them to my friends and family. In fact, I actually asked Shane for extra business cards from him so I could direct folks to him and AutoNation.

I was very please with the way my auto buying experience went. My agent Reggie H. didn't try to deter me away from what I was looking for. He gave me a chance to test drive other automobiles to make sure that I was satisfied with my choice. I also was not pressured in buying. I love the way the sale went from start to finish.

I am very pleased with my buying experience with AutoNation Nissan. I bought a Frontier last year for myself and this year I purchased an Altima for my wife. Reggie H. was very knowledgeable and helpful with the entire process for both purchases. In both cases I had a good idea of the vehicle and features that I wanted and Reggie was able to guide me through the process with little effort. I am extremely pleased with both vehicles and think that I paid a fair price in both cases. I would greatly recommend this dealership and sales staff for their professionalism and helpfulness to the buyer.

George Soles did a super job of describing the vehicles I was interested in, the advantages and disadvantages of various configurations, and the waiting period for the desired vehicle that was not in stock. He also assisted greatly during financing along with Josh Robinson and Terri Simmons. Superior staff efforts and kudos to all!

AutoNation was a great place to buy my new car. They provided great service without being pushy. I Got a lot of car for the price and they were the only ones to give me Online Quotes. Which provided me a better idea of what I could afford. Juke SL 2013. :-)))) My Sales person was Michael Good and yes he dose live up to name. R.Page Arlington TN