12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Nissan Memphis

I came in for my appointment & spoke with my service advisor, Larry, to tell him what all was going on with my car. He told me to have a seat while they run some tests & he would let me know what was going on. I requested a rental car when I scheduled my appointment so I would be able to do the things I needed to do that day instead of waiting at the dealership all day but Larry said that he had to have the tests run to make sure the rental would be covered. I sat there for 2 hours & Larry never came to update me. I watched the other advisors come talk to their customers & update them but for some reason I did not get that same treatment that I was used to. I walked back to the service counter & Larry informed me that they were still running tests or something. I asked about the rental & finally I was able to get in one & proceed with my day. I gave the rental lady my card for the $200 deposit hold. I was told to return the rental the following morning. I called the next morning to ask if my car was ready but no one answered. I got there on time to return my rental & after it was taken back, Larry appeared & told me that my car wasn't ready. Had they answered the phone the few times I called, I could have avoided that trip up to the dealership that turned out to be a waste of time. Larry had to go run after the rental lady to get me the rental car back. Larry then told me that my car would be ready that evening or the next day because the workers were working on other cars that had been there longer. The next morning, I called to check on the status of my vehicle & Larry told me they were finally working on it & he would call me later that day when it was ready. Hours later I finally got that call. I was suprised to find out that Larry had gotten the issue I came up there for resolved along with an out change & the recall part that was out for my car. I returned the rental & was told that the lady was processing the deposit hold to be released. I was disappointed to see that after having my car all that time, they still returned it to me dirty. A complementary wash would have been nice. The next day, I checked my bank account to find out that the $200 deposot "hold" posted as a debit on my account. Now I have to wait a few business days to see if it will return to my account as a credit. If not, I will be going up to AutoNation Nissan to make them aware. I said all that to say while Larry is nice & got the job done, he should definitely work on his communication with his customers. Also, it would be nice if service would answer the phone when customers call. After having a customer's car for more than a day, it would be nice if it was returned clean & looking new. Lastly, please stop telling your customers that the rental deposit is a hold if you allow it to post to their accounts. Holds simply disappear without posting. You all are actually debiting that amount from our accounts & then hopefully are processing it as a credit once the rentals are returned. I never had these issues before & I am so disappointed that this is what you all have become. Please do better or I will have to take my business elsewhere.

Hillary Brown Sep 20, 2020

No complaints on the actual service done to my car, but the customer service was the absolute worst. My husband was taking care of dropping my car off and trying to communicate everything for me as I was working, but yet still after him explaining to call him I was called while at work so I answer and it’s Mimi saying they were still waiting to try to duplicate the issue (completely understand that); however, I asked if the battery had been put in my car and she hesitated and said yes he’s already done that. I said great my husband will come pick it up and we’ll take it to another Nissan (corporate told us to take it to 2 different Nissan’s to document the issue). When my husband got there the battery had not been put on and he was told I told her not to put it on. He left and put the battery on himself because after 2 days of not having my car Nissan had done literally nothing. Communication skills were the absolute worst - it shouldn’t take 2 days to know you couldn’t duplicate the problem to get the codes, drive around test it and be done so at max a few hours. But every time we tried to get an update, they couldn’t tell us anything. Oh and don’t try calling - no one answers the phone at all and they never call you back. Trust me I was on hold 20+ minutes at work and left voicemails to both Mimi and the supervisor Dennis and still got no return phone call. My issue has actually nothing to do with them not being about to get the codes to fix my car or even not putting the battery in, the issue is the lack of professionalism and communication that happened. I was straight up lied to about the battery being put on because she was too lazy to even check. Then no updates were ever given and no one would pick up the phone including the supervisor which I heard Mimi tell Dennis she was transferring the call to him and it proceeded to go to voicemail. I was out a car for 2 days because no one could call me or my husband to give an update.

Brittany Cooper Sep 13, 2020

I received a notice of recall. I called Auto Nation on 1/13 and asked how to proceed. I was given a appt for 1/15 and told "Bring it in, we will inspect it to see if it needs to be replaced. If so we will order the parts, if not you can just keep driving it. SO far most of the ones we have seen did not need replacement" When I got there on 1/15 the "inspection" took less then 30 seconds, they never looked at the and just recorded the mileage. So I had driven 60 miles, just to have them record the mileage. I could have done that over the phone,such a waste of time and gas. I was then told they were going to replace the ABS actuator, even without looking a the vehicle. I was told it would take just a couple of days to get the parts and they would call me when the parts were available. This was 1/15. I waited over a week and heard nothing. Finally I called in 1/24. I was told the parts were in and got an appt for 8:00 in 1/29. NO explanation about why I was not contacted when the parts got there. On 1/27 I got an email stating that the appt had scheduled on a 1/29, but at 7:00 instead of the original 8:00 time. I revised my schedule to meet the new time and showed up just before 7:00 on 1/29. Zachary checked me in and mentioned the service could take up to 3 hours. After about 3 1/2 hours I asked him to check on the repair, he said it would be another 30-45 minutes. After another hour I saw my car parked by the service entrance and asked Nicki if it was ready. She said Yes, processed the paperwork and give me my keys. When I reviewed the paperwork I noticed that the service technician started work just after 9:00. So the appointment I rescheduled my day for to be there at 7 was really useless, the car sat without being serviced for over 2 hours. My suggestions 1) Make sure you service advisors understand the recall process, including how long it will take to get parts 2) Once parts are received put an increased priority on calling customers to move to schedule service. It seems my parts may have been there for a day or two before I called, I did not get a call from NIcki till 1/28. She apparently knew nothing about the scheduled appointment I was given on 1/24. 3) Work to coordinate better with the service technicians. If you have an appointment at 7 service should begin within a reasonable time, I would think 15-30 minutes. Otherwise there is little reason to get and scheduled appointment, you just end up in the same line if you just drove up. I hope this information is helpful.

Byron Raines Jan 31, 2020

I’m am completely Dissatisfied with what happen today. I Drove 5 hours from Ponchatoula Louisiana to buy a 2003 InfinitI i35. This is about a $4000 car, I’m not expecting it to be perfect, however when I called ahead and gave a deposit to hold the car I asked questions. The questions were direct, like is there any problem with the car? Dose everything work? Is there any rust? I was told NO there nothing wrong with it and it has none of those issues, we are an auto nation store , and all of our vehicles go through a point inspection and reconditioning. Well it was All a lie the car had several issues and was covered in rust, under the car and under the engine compartment. My sales person Phoebe gave me all false information on this vehicle. After I showed no interest in the vehicle she gets her used car manager Curtis or Cortez, he comes over being real short with me, telling me it’s a cheap car and he gave a whole bunch of Excuses which are the tools of the incompetent. All I asked for was Factual information, I hold a completely different Standard when it comes to buying a car cash or finance because, I am also in the car business. I’m a sales manager for a Dodge Chrysler Jeep dealership. I simply was looking for a Particular type of vehicle I found it at AutoNation Nissan of Memphis called to inquire about the vehicle and was bamboozled and lied to. I wasted a whole day five hours driving there five hours driving back home without a vehicle.I did receive my deposit back and it supposed to be credited back to my account I will follow up on that in a few days to see if that happens. In closing I don’t recommend anyone by vehicle from AutoNation Nissan Memphis they’re all about a dollar and could care less about the customer. I’m not some bitter customer or someone trying to steal the spotlight, I’m a normal customer just like anyone else and I demand respect and dignity. I hope that some one higher up in management sees this post and reaches out to me soon. Matter of a fact I’m Calling corporate. Darren Giddens

Darren Giddens Dec 1, 2018

Bad Service Experience: Since my survey was declined to be sent to me after my recent service experience, I will just do my survey here. My car is 2yrs old and still under warranty. I’ll first start with why I brought my car in, what they “did”, and then finish with the issues from this visit. And I don’t want some generic response from the dealership saying “please contact our GM to discuss your issue”. I was already told the service manager would contact me but it’s been a week and no call yet. 1) My Reason for the Visit: I had an ABS (brake) recall, my steering wheel creaked, I wanted my cabin air filter checked, and I had a few lighting issues (taillight and interior dome lights). 2) What they Did: After almost 2 weeks of being in service, they did the ABS recall, made my steering wheel creak worse & looked at the cabin air filter but did not latch back. My issue with this Visit: 1) Brake Recall: This issue is the reason I resorted to FB since they declined to send me my survey and this should be known. When you replace a major component of a car (like brakes) you should ALWAYS Test Drive the car...they did not. I knew this immediately because of the odometer reading between drop off and Pickup. When brought to the advisors attention before driving away, he made up excuses as to why they don’t do that. Seriously? That is a major lawsuit waiting to happen! 2) My steering wheel sounded worse when I picked up my car. Sure they looked at it and they did something but who knows what. It definitely was not the right part they chose to go with. The advisor made up the excuse that all cars in my model creak like that. Really? That’s the answer he chose to go with? Just tell me the tech doesn’t know how to fix it. 3) After checking the cabin air filter the tech did not latch it back. It sounded like I had an air leak flowing through my cabin on my way home. 4) At this point, I don’t think any of my lights were ever looked at. The next day, I made an appointment with another dealership. They fixed my steering wheel, cabin air filter and my taillight and I had my car back in 2 days. I fell in love with this particular dealership due to my sales experience. This is my second car I’ve purchased from this dealership and I chose to go here for service because I thought I’d get the same experience from them. I was very wrong. I seriously had thoughts of selling my car after this experience and go to a different model. Now that my car is fixed I love my car again.

Nichole Fayette Nov 10, 2018

I went to look at a 2017 Nissan Altima, I went on the 4th and ended having my mom cosign with me but she is not here in Memphis and they said it was fine. I didn't like the amount they ended up coming back with, so I said I needed some time to think. I went back on the 6th and it was a different sales and finance person. We got everything figured out, they wanted to charge me $500 to have the paperwork sent to Arizona for my mom to sign, even though there is an AutoNation in the same city. The finance manager ended up calling the AutoNation and spoke with the manager there and said I wouldn't have to pay the fee because they could overnight it there. I made sure I asked, when I come back in the morning if that would be the amount I would be walking out the door paying, and he said yes. I came back the next morning thinking it would be a quick process and it DEFINITELY was not! The day sales manager was trying to charge me the $500 fee to send the paperwork out again even though I was told it would be waived, I said I would not be paying that and my mom even came back and said she would pay to overnight the because there's no way it would cost $500. The day manager then said he didn't want to have anything else to do with it because he didn't know why the finance mngr approved that and that it wasn't for him to do and there were too many people in this deal even though there was only the 3 of us. The sales guy said because I came in on the 4th, those people are also in on it, even though I hadn't even seen them anymore. After being there 2 and half hours they finally waived the fee and said they would contact my mom to get her info, so they knew where the paperwork would need to be sent. Once I signed all the paperwork the finance guy said she would be contacted that day and the paperwork would be overnighted because they wouldn't let me keep the car until she signed the paperwork. She just wanted to make sure they didn't drag their feet when it came to sending it off so I would have a vehicle. As of today, they STILL have not called her and when I called and left a message, no one returned my call. It really feels like they don't even want to make a sale all because I said I wouldn't pay that $500 fee. I will say the second sales guy Ed, was VERY helpful and I appreciated everything he did, but the sales manager, Kenny just made me feel like I was wasting his time. I have no problem with them not wanting to make the sale over $500 but don't waste my time having me wait around and fill out paperwork if you're not going to follow through on your end of the deal, I'd rather just go somewhere else.

Stephanie Harden Feb 9, 2017

Very poor customer satisfaction. A company that does not stand by their published prices on the car's window stickers. My husband went to the dealership yesterday and looked at a vehicle on their lot which had a window sticker with this exact words "Blue Book Suggested Retail $22,415 / Our Low Price $14,679 / You Save $7,736". My husband then proceeded to ask why the price was so low to which the salesman, Marcus, responded "it's just what we do, we price our cars low so we can sell them". So then my husband had them looked at his trade-in to start the negotiation process. Salesman came out with the offer for his trade-in at $14K and my husband said he needed more to be closer to the other vehicles price at $14,679. The salesman then said "No, the car's price is $22 something" then husband responded "No, the sticker says that Blue Book price is $22 something but your price is $14,679". The salesman went back to check and came back out saying sorry it is the wrong price on the window and to narrow it down there is nothing they could do about it "but thank you for your time!" Husband was there for close to 2.5 hours from the moment he arrived to when he walked out. We went back to the dealership and asked to speak to a sales manager, Kenny (not sure of the spelling) came out and seemed annoyed by our presence to the point where he didn't even introduced himself nor sat down to join us. He just leaned over the chair next to him and after we introduced ourselves and began discussing the issue, he just kept standing there with the annoyed, careless face. We told him it seemed like he had an attitude of carelessness about the issue to which he responded there was nothing he could do about it not he could sell us the vehicle at that price. That it was a miss-print and things like that happened and there was nothing he could do about, "at this point all I can do is apologize for your time but I cannot sell you that car, but if you want to buy it at the retail price we can talk." And with a smirk on his face walked away and that was it. Leave aside the fact that they couldn't sell us the car because of their price mistake, but just the overall attitude and carelessness and the way we were treated it's just unacceptable.

Joselyn Santiago Oct 12, 2016

Shopping for My Daughter's First Car for 16th Birthday -- Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience I visited 6-7 dealerships about a month ago to test drive a variety of vehicles to see what I thought would be a good fit for my daughter. Last Saturday, I got up early did some research, and went out searching for 2 vehicles, Toyota RAV4 and Nissan Rogue. Spent all day, going all over memphis visiting 12 dealerships. Actually found a couple of possibilities. Decided to visit the last dealership on my list AutoNation NISSAN to look at a Rogue. I was greeted by a young man, who's approach I greatly appreciated - Jonathan Fought. (I hate when I'm greeted with a cocky, prideful, and/or arrogant Sales person that don't greet me with the intent to help me with what I'm looking for.) Jonathan Faught greeted me and he began for first LISTENING to me and what I was looking for. I felt he wasn't pushy, but instead was genuinely interested in HELPING ME the customer. (so far he was 2 for 2 in my book). Then he showed me what you had to offer in line with what I was looking for. He went over the features and benefits of the vehicle (again without being pushy or aggressive... 3 for 3 now). Took the Rogue out for a short test drive. I loved the way it handled and braking and I was convinced that the Rogue was going to be the car for my new 16 yr old. Now, it was just a matter if I was going to be able to buy it here or go back to 2 other options I had found early that morning. Both other vehicles 2011 were 1 owner with 32-36K miles. I really liked the car, Jonathan's attitude and approach towards me and I wanted to drive back to Bartlett to get my wife so she could see it and test drive if she wanted to. Then one of the Managers stepped in (can't remember his name) and offered to allow me to just take the vehicle to Bartlett to show my wife (I really appreciated the pro-active attitude and willingness to do everything possible and gave me the impression that the customer comes first). Then he went over the CarFax report and explained further how the report worked, what to look for and benefits of it. All of this still happened as I was leaving the dealership without the intent of buying the car because of the price being a little out of my budget. Now we're 4 for 4, I was truly impressed with the level of professionalism, courtesy, customer-first approach. After understanding the CarFax report and the value of being able to see the service records for this vehicle. I decided that I might want to adjust my budget just slightly in order to have this peace of mind of knowing what I was getting. All that said....I would highly recommend allowing this dealership the opportunity to help you with your search for a new or used car. I genuinely had a CUSTOMER COMES FIRST Experience with Jonathan leading the way. We decided to purchase the vehicle and surprise my daughter with it that night. They even lent us a big red bow to put on the vehicle (once again.... taking care of all the customer's needs). Since, the purchase, Jonathan has been following up with me to check to see if I had any questions, concerns or anything he might be able to help us with. Jonathan - "My job didn't end when you left the store, please know I'm always available to help" Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Salesman: Jonathan Faught Dealership: AutoNation NISSAN 901-759-6100 Address: 4140 Hacks Cross Road, Memphis TN 38125

Bryan Chapman May 16, 2015

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