Friendly service knowledgeable service paerson.

Great customer Service. Not only.are they friendly, they are very knowledgeable and personable.

I purchased my car from here in November I lived my car buying process and going to get my car serviced here ! I would highly recommend

Very prompt with service and Very accommodating with concerns

I purchased my car from here in November I lived my car buying process and going to get my car serviced here ! I would highly recommend

We have purchases 5 vehicles from Nissan Memphis and have had a good experience from purchasing to maintaining our vehicles during our 13 years with Nissan. Our recent purchasing experience was excellent our sales person Mark Miller was knowledgeable and very helpful. The sales manager Keith worked with us to make the sale happen. Thanks to all.

The salesman?s Lee Young was very friendly and fun, his overall status was awesome.

Awesome experience great customer service couldn't get any better

I am very displeased with the service I received. My check engine light was on and I was having issues with starting my vehicle. My battery was new (bought a few days ago). I was supposed to receive a diagnostic of my vehicle and when the technician came to speak to me they told me that the only thing wrong with my truck was a faulty battery. They did not run a full diagnostic (I heard this straight from the technician) The only thing they did was check the battery but wanted to charge me for a full diagnostic price. Once I got back in my vehicle, my check engine light was still on! I would not recommend this place to anyone and I will not be back to this location for any servicing needs.

Patrick Henderson, was a great salesman’s and he explained everything throughly and he and were able to get a car note within my budget. He was very patient and friendly I wouldn’t definitely recommend him and the company to anyone. I texted him the car I wanted and he made it happen

Everyone was very nice and friendly. I was in and out in a timely time frame.

we went there for oil change . They did it even faster than what we had been told . nice staff.

Great experience! Will definitely Car search here again

Fast, convenient, and professional.

Brought my 2013 Nissan Pathfinder in to get repaired, there were several things wrong with it. The vehicle was not worth repairing due to the potential cost being higher than the value of the vehicle. The Salesman, Mr. Young Lee was very professional and understanding and helped me pick out an affordable new vehicle. I would recommend anyone who is looking to buy a vehicle at Autonation Nissan to speak with Mr. Lee. You will have an extremely enjoyable experience with him.

everything was very good the ladies explained to me what was did to my car what needed to did air was put in my tires fluids was check. the oil changing label was place correcty.

Was taken care of, pretty well. Just wished they could?ve put air in my wife tires.

I came in at 8 and left within an hour. They didn’t take long to service me and get me out. They were knowledgeable and told me exactly what needed to get in order for my car to continue riding smoothly. Great service.

I enjoy getting my car serviced at Autonation Nissan on Hacks Cross because I know that I will receive EXCEPTIONAL service and they will get it right the first time.

Deshara is amazing! She was very professional and her customer service was top notch. Everyone that I encountered during my visit was very pleasant. I live 2 minutes from the Landers Dealership in Southaven, but decided to drive 10 miles out of the way because of the consistent horrible service that I’ve received. This location was definitely worth the drive.

Denise MASON provided excellent customer service!!! She was very professional, courteous, and explained everything with clarity and knowledge. I have NEVER had such a pleasant customer experience with this location since I purchased my vehicle 7 years ago. Please see Denise MASON for all of your service needs!!!

Excellent customer service. Was treated like I was the owner. Will always be a Nissan owner.

Young Lee was an amazing salesman that helped me find my perfect car! I recently was in search of a car and tried several places and the only person that truly helped me was Young Lee! I called him one night when AutoNation Nissan was close to closing and he told me to come on over! I test drove the vehicle I thought I wanted and we scheduled another appointment the next day to discuss more details. When I came in the next day, Young Lee had me test drive another car that he went out of his way to help me find and I ended up purchasing that vehicle. He was extremely helpful in helping me buy a car and discussed interest rates and monthly payments and gave great advice. I highly recommend anyone who is looking for a car to buy to get in touch with Young Lee. Thank you for all of your help!!

Deshara was great and very professional from the beginning of the interaction to the end. I live 2 minutes from a Nissan Dealership but chose to drive 10 miles for exceptional service. It was definitely worth it.

Just got a new car it wouldn’t start the other day, we didn’t have an appointment but they were able to squeeze us in to a quick check up. Highly satisfied with their service

Service was great. I was quoted a time for completion and everything was completed at exact time.

Denise from Service Dept is outstanding. Gave us a very warm welcome and has been helpful and patient about our questions. We thought we are having problems with our new 2023 Nissan Rogue but John(technician) helped us understand and his willingness to explain enlightened us and made our doubts go away. Denise and John are excellent employees and we should more people like them in the industry.

I had a great experience at the dealership while waiting on service for my vehicle

Great 👍

This is one place I never mind taking my vehicle to for service! They are the best! Friendly and accommodating!

We were helped very well, just wished they could have put air in my tires.

A 4 hour wait for an oil change was ridiculous!! Got there at 8:40 and was 12 o clock leaving!! To me that was too long just for a basic oil change.

Quick and efficient service. Dashara was very helpful and kept me informed during the whole process

It was easy to set my appointment for service. The staff and service were just as if I have been a long time customer, although it was my first visit since I just relocated to the area. The appointment was easy to set and the staff very welcoming. Almost felt like I have been a long time customer. In addition to that, the facility was clean and set nicely for a short wait while the service was done.

We just recently relocated to the area and I needed to service my SUV. Not been familiar with the local shops, I opted to contact AutoNation. Setting the appointment was easy and the process as quick as I hoped for.

Awesome sales lady Phoebe Miller and it felt like more dealing with family than a dealership. Everyone was helpful and friendly.

Patrick was great

The people on the phone were very friendly. When I first arrived to the place I had to change where my car was parked three times. If there was appropriate signage or people outside telling you where to go that would have saved a lot of time and trips inside. My technician was not very personable and he mumbled. I was the one leading the whole conversation. I brought my car in to get the catalytic converter checked because that is what another mechanic told me I needed replaced. When I got a phone call about what needed to be done, the first thing that was mentioned was that my transmission needed to be replaced. I had to ask to see if they even checked for the catalytic converter. I did not end up getting the transmission replaced. I was a little offended they even told me that needed to be replaced because it seemed like they were just trying to get money out of a young female who doesn’t know much about cars.

I dropped my car off to get an oil change and rotate and balance. They were done in a timely manner.

Sonya Harding at AutoNation Nissan Memphis continues to give great customer service. I had my altima serviced on March 6, 2023, she kept me updated regarding the status of the service. I look forward to seeing her for my 5,000 mile check-up.

This is for the service department. Buying my 2023 Nissan from AutionNation Nissan was great, but having my new 2023 serviced was not great at AutoNation Nissan. I had my first oil change service done here. I could not get in to have my second oil change done. I found another Nissan dealership in the area and where were horrified that AutoNation Nissan did not put the oil filter on my car correctly and I have been leaking oil!!!!!! I could have BURNT MY ENGINE UP!

This is where I’ll always go for an oil change. In and out

Charge totally to much takes a long time to get your car service for little minor things that only take about 10 mins to do !

The era of sleazy car salesmen is OVER!!! I felt like I was in such trustworthy hands working with Steve on the car sale and Marcel on the paperwork. These two prioritized my financial needs and truly listened to and met me where I was at. I walked away with a vehicle I didn’t think I’d be able to get and for a monthly payment that doesn’t force me to live outside my means. Steve truly listened to what I wanted out of a vehicle and matched me with something I didn’t expect, but checked every box. I am beyond happy with the service I received and the product I got in the end. I will absolutely be recommending this place and these folks in particular. So happy.

Everyone was very helpful and attentive

Ed is one of the greatest manager I ever dealt with. Marcel Jones is amazing. Mr. Ed went above and beyond to ensure my issue was handled. I can’t say the same for Neil he is very rude. I love how Ed handle business and very professional.

Rude service and very unprofessional

It was great. No problems at all. This is the second time I have bought a vehicle from this dealership.

My salesperson Phoebe Miller was amazing. She was very knowledgeable of the vehicles, was very hospitable and made my mother and me feel like family. She made sure my mother and I were comfortable every step of the way. I would highly recommend her to anybody trying to buy a car. I was also like to give an acknowledgment to the manager of this AutoNation for his kindness and hospitality & to Mr. Armour for his honesty, awesome personality, and his kindness. He really helped me to understand and feel comfortable during the financial process of buying my new SUV. I would highly recommend this dealership to anyone.

Dashara G offered excellent customer service, she was very friendly & informative. Everything was done in a timely manner.

Young Lee was amazing. He went the extra mile to find me the perfect car. He was so attentive and responsive.

I had an amazing experience here. Mr. Young Lee was able to assist me and meet all of my needs. I absolutely love my car and everyone there was very helpful in the buying process. 10/10!

Very professional and timing was great! In and out in 1 day with 3 recalls done.

The staff was very amiable and professional.

The service and staff are always top notch. Love this place!

Wonderful experience

Had a great experience! They worked quickly and keep me informed of the process of my vehicle.

Thank you for servicing my car. The customer service crew was very nice and very knowledgeable. Thank you and have a nice day

👍Great dealership! Staff are excellant!

Takes too long for just an oil change. They got me in on time at my schedule appointment but was there almost 3hrs only for oil and a filter.

I came in just now to look and ended up buying, the process was super easy and there was very little wait, it’s been about 2 weeks and I’ve still had great conversations with the salesman

My experience was great. Quinton met me outside before I got to the door. He listens to what I want and wow I got a new vehicle.

The worst car buying experience I've ever had. Dishonest salesperson and he lost my driver's license... I will never recommend this dealership to anyone.

Was given everything promised! Low interest, no money down, and a great trade in offer! I also recommend my co worker as well.

Had a great experience on the purchase of an Altima 2020 for my youngest son, the hole process was smooth.

I love visiting the service staff they are always kind fun and energetic

I purchase a vehicle in September 2022. And there was issues with the molding around my front windshield. I numerous sent text messages & photos to my salesmen and had made three or four trips to the dealership to sign missed paperwork, etc. It has got to the extreme of me, pulling over to fix the molding on my windows. So on January 10 around 11:30 am I stop by the dealership. I was greeted at that time by the front lady . She had stated ti me that the manger was holding a meeting with the salesman personal. So I had a seat & waited until they finished. Upon the completion of the meeting, the store manager a tall African-American man approach me. Ask me my concern I have stated that I was coming up there to get my windshield fixed and to get the brackets to go on my windshield. I told him that I have been coming up here since September to get this procedure done on my vehicle. I explained to him that I was told I was waiting on parts to come in so he stepped away. Spoke with another gentleman they went and looked at my vehicle, came back in and told me give me a moment I think the parts in the back came back shortly to state it was and they want to pull my vehicle around to put the parts on there maybe about 15 to 20 minutes later my vehicle was pull back up front and one of guy for the service department said that the part was fixed properly and the molding around the front window sealed would have to be seen the glass repair on Monday . A Caucasian heavyset build guy with glasses came outside and I say that to him that I have to deal with this issue since September when I purchase it . And as a sense of he say yeah, I remember this vehicle I asked for a car because I needed to leave to make my previous appointment. That was at least 30 minutes away. By the time I’m very frustrated and I’m ready to go. I go back into the building to speak back with the gentleman to get out at a time or to see if I have to made an appointment for Monday repair of my vehicle. Once again, I want to sit down waiting like 10 more minutes went to my vehicle. I called and left a voicemail for this gentleman name Neal ( believe) still to this day I have not received a voicemail or text or email from this guy containing to my vehicle. Later on, I received a call and text message from my sales guy, Steven. He say to me I’ll bring the vehicle back on that Monday to be looked over by the glass repair company that was coming by to look at some other vehicles there at the car lot . So I made preparation to bring my vehicle up there and drop it off when I return to pick my vehicle up about 4:15pm I noticed that there is glue on my front windshield and a small crack. Also the shielding guards on the left and right side are still not sitting on my vehicle. Once again, I sent pictures & videos to my sales guy he apologize and that was the last of it. I am very disturbed on my vehicle being damaged. It may not be a new vehicle to them but it is to me . I still have to be watchful of the shield for them not to come out of place or be blown away within my driving. I truly would not recommend anyone at this time to this dealership. I need a oil change and I had an appointment but I canceled it because the service there just did not sit right with me not asking for the red carpet treatment but treating me as you want to be treated if you needed something done to your vehicle.

Met some very nice people, Walking in the door met by the lady who answers the phone.. Very nice...In the service dept. was greeted with kindness and business like attitude. which is great...shown to waiting room. I don't sit well, so wandered around. everyone was kind and helpful..

The service manager is great at her job very professional and knowledgeable.

First let me say. My sales rep was excellent in helping me with the check in process and getting my vehicle fixed. Also the gentleman that applied my service was prompt and detailed in finding the source of the problem and fixing it. Both of your team members are great and that is from my heart. Thanks for letting me experience such a great customer service.

Every time I have needed service. I have been pleasantly surprised and pleased with the staff here at Auto Nation Nissan. Problem was resolved in a timely manner and the GM, Finance Manager and my salesman all took a moment to speak with me and make sure I was good. Made me feel important and not just another sale for them. If you are looking for a vehicle new or used come see Pat or DJ and the great people here at Auto Nation Nissan

I had a great experience. The service advisor and Supervisor was very accommodating and they serviced my vehicle without an appointment at that location. The job was completed in a timely manner.

Great customer service. You cannot tell me how many words to use. My experience was a ten out of ten. Your surveys are difficult.

Nice a easy experience

Had a good buying experience. Salesman was very nice and helpful.

The service representative that assisted me; Ms. Dashara! Did an amazing job and deserves a raise and promotion.

Awesome experience I love auto nation is a good dealership

I went in for my vehicle to be serviced. It didn?t take long and every one was polite. Great Dealership and workers!

Quality service

The process for getting a car under bankruptcy is hard. I think everybody should know what is needed and required from the person getting the car to the dealership. Once everything was straightened out. Then I got my car. I was pleased. A lot of people don’t know the letter you get from bankruptcy court. The bank that finance your car wants the letter to be dated within 30 days of getting your car.

This AutoNation dealership’s service department/shop is the most unprofessional I have ever done business with.

Walked in and out too many times following up myself. Folks seem nice, but service needs to match.

Very quick service and very good customer service. Too expensive though.

Sonya and Sherrelle are the BEST hands down. They tell you everything happening step by step and make sure you feeling comfortable! Also, makes you laugh I love my maintenance checkup when these two are there!!

The customer service was great and the service on my car was awesome

This is the third car I have bought from this dealership and they work very hard to get me what I want. They are very pleasant to work with.

Very fast and timely, my tire rotation was left off but the service rep was very happy to help me fix that situation

Roberto was the best and very helpful. Very polite and knowledgable.

Ok location

They were very professional friendly made my time there enjoyable I ask for sum and left the lot with what I wanted

Knowledgeable employees, always pleasant and helpful... Wait time was minimum and wait area clean with everything you might need. Staff very friendly.

Friendly staff

Fast and friendly service. I was greeted immediately and checked in with ease.

Everyone from start to finish is beyond helpful at this location. I have a Nissan dealership that is actually closer to my house but I prefer this location for the customer service and satisfaction they provide.

Great customer service! I highly recommend this location to all of my family and friends.

It was past time for oil change, battery drained down & check engine light came on. Pulled into the service area at 7:05 am without a reservation- problem fixed oil changed & was on my way a little before 10. 👍 👌 great service..

I had a Wonderful experience. The wait time was minimal and the customer service was great!

Great purchasing experience! The entire staff was professional and courteous!

Well I traded my truck in for a new one. Young Lee gave exceptional service and was very friendly! I would recommend my friends to look up Young Lee if they are looking for a vehicle.

I took my car to Nissan twice I spent $900 trying to figure out the problem they couldn't figure it out but I did on my own what cost $900 cost me $100 to fix they don't have a clue what they're doing the mechanics Google everything they have no knowledge

My experience was great the people was great and they know what they were doing

Great service

The staff was very professional and they were very prompt to service my needs. They also shared cares and concerns for my questions

Very accomodating and efficient staff. Got our very first car here. It was a very fast and easy processing.

Went in to look at a SUV for my wife. Didn't make a deal as their inventory was okay, not great though.

They take too long for the simplest of tasks!!!

We worked long distance to purchase our Kia Carnival from AutoNation. We worked with Patrick, who was truly incredible! We cannot express how thankful we are for his amazing service and how pleased we are with our vehicle! Everything was exactly as described - flawless! Patrick was so kind and professional and worked extremely hard to get us taken care of. We cannot recommend Patrick or AutoNation enough!

I expect that if you give a customer time for service that means you are ready to help the customer. I have been there two times within a week and each time (after 1 hour) I checked in on the status and it was not even taking to the workshop. I was not happy each time because I have to wait more than 2 hours for a service that takes between 30 minutes to 1 hour.

I had a great experience with this dealership! Patrick, Marcel, and Phoebe were all super kind and helpful in getting us exactly the car we were looking for. Would highly recommend them!

I brought my vehicle in for general tire pressure. Leo my service advisor is awesome. I explained to him that this tire pressure warning keeps coming on, he assured me that he would have this issue taken care of..... it was raining that day, I didn't have my umbrella, he pulled my car under the service area, so I wouldn't get wet. He is very thorough, professional and represents the company well.

I went in looking for a vehicle within a certain price range. They found me a nice vehicle and everyone I came in contact with was very professional and nice.

The service was great. The staff was very nice . They told me everything that need to be done and gave me a summary of it on paper.

Steve (sales rep) responded quickly to our search in finding a vehicle. We put a search out on the internet, he responded, and within 24 hours we drove away in our Nissan Pathfinder

2nd Car purchase from them this year. Always Professional, Always Prompt. The team I worked with was very respectful of my time, and My Money!

Fast Service, very informative. Works with you to assure you leave in a new car. Phoebe Miller,at the Hackscross location was excellent in helping me get into a newer vehicle after they tried to steal mine. Appraisal department is #1 in my book. 💜💜💜💜💜⭐️⭐️⭐️⭐️⭐️

Amazing service! Helpful staff. Everything was fast and easy

Employees were very informative and professional. The service overall was good.

I had great experience with Nissan. Love it

Difficult to contact, and took it in twice for the same issue only to be told the 2nd time that I needed an $8,000 transmission job. This was AFTER taking it to a transmission specialist who told me there is nothing wrong with the transmission and I would need to take it to Nissan. Still have no idea what is wrong with my vehicle but I know for a fact that I’m not having a $8,000 job done by people who didn’t seem all that interested in my business to start with, especially with the high probability that it has nothing to do with my transmission.

My Experience with AutoNation Nissan Memphis Was The Best I Have Experienced, They Fixed my Car and Helped me get back home to Chicago Illinois

I went to Autonation Nissan Memphis. I waited for hours & I got covid from one of the attendees there.

They got us in the car we wanted. The process was quick. I'd recommend Autonation Nissan to anyone. Go see Lorenzo Delubio at 4140 Hacks Cross Rd Memphis Tn

Young was very helpful and professional and answered all our questions

Issues with the car have been repaired and they did a great job

My sales Associate Patrick was very good at his job, I would recommend him to anyone who wants./needs a new or used car. He worked very hard in helping me chose a great used car, walked me thru the complete process from beginning to end & a super nice man. Murice, the financial person was great providing me with all the info required thru the final purchase process, I would recommend him as well. Overall, it was a great experience! I look forward for all my service needs with AutoNation Nissan here in Memphis.

Excelente atención y buen precio

The service specialists are a pleasure to work with. They kept me informed on my trucks progress and even got it back to me a day early.

The guy I spoke to had great customer service. Parts and labor was way too expensive.

Our salesman Lorenzo explained everything to us and took very got care of our needs and questions.

Great costumer service. 👍

Everyone was so nice and friendly. I didn?t have to wait long either. ?

The Service Department has friendly knowledgeable service advisors and cater to the customer needs!

Very professional and provided fast services.

Friendly service by all the staff and the time it took for an oil change was very short compared to places I’ve been to in the past . Will definitely be recommending!

I called the service department and made an appointment to take my truck in and wait while a diagnosis was done. I arrived at the dealership at the time of my appointment only to be told that they do not know why I was told I could wait that it was going to take 2-3 days to even do a diagnosis and then it would take 2-3 weeks for the parts to arrive and make the repairs. I can understand it taking time for the parts to come in but why could I not have my car back in the meantime. Also why would I make an appointment as a waiter to be told it would be 2-3 days. I asked to speak with the manager and was told they were not available so instead I left. I called the dealership later and asked to speak with the service manager but they were not available but was told a message was left for them to call me. Today is the 3rd day and still no return phone call. Bad customer service

Great customer service great salesmen I recommend you go see Quinton Mackey he is awesome

Customer service was Great

Extremely happy visiting Autonation Nissan Memphis location, very friendly environment. Sales person Young Lee walked us through the details clearly. Got a chance to discuss with Manager and GM as well, everybody is polite and listened to our requests and did consider few of our requests. Satisfied with my purchase and experience with Autonation.

Wish I had passed this 1 up. The reviews were bad. I am traveling nurse and needed my car service and my car light was on . I have been back twice with items not done or taken care of when car was returned to me. They don't have a shuttle service when you get there some person drives back in your car with yoy which unfortunately under comfortably and misleading. I don't like strangers driving my car. I got it back all mirrors seats moved . The stirring wheel moved and not locked back. I almost got in wreck due to everything moved. I requested details and they rinsed off dirt. The list overwhelmed me so I will have to get back back and say pass this location up

Omg the service is great! As soon as I walked in, Steve was there ready to assist me. He was looking out for my best interest and wouldn’t give up until I had the best deal.

-10/10. 1st visit it took them 3 hours to replace a fuel cap. 2nd visit I scheduled thinking my splash guard was rubbing against something and I heard a noise but told the SA I wasnt sure. 4 hours later they replaced the splash guard for nearly $400. I didnt get out. Of the parking lot to know the noise was still there. The “mechanic” came back to say I needed rear rotors and brake pads replaced. They let me drive off knowing I needed this repair and the “mechanic” stated “It was a lot going on. I didnt hear it” How can a mechanic or person who knows about cars not know that. Even if he didnt hear it, the multipoint inspection should have shown the brakes were bad. I could hear the grinding and I know nothing about cars. I spent $900+ & 8 hours at the dealership. Additionally, there is a hole exposing a pulley system or belt under the front tire. As a reputable business, I would think they wouldve informed me of this because to my knowledge this is part of the splash guard as well. Even if it isn’t, I should have been informed. I could’ve taken my vehicle to a shade tree mechanic and gotten better service. I will be escalating the issue by writing a letter to the service manager and other administration. Not only were they going to let me leave with worn brake rotors that could have led to a dangerous accident but who knows what this other oversight can lead to. This is unacceptable and shady business. Deplorable.

I'll start out with the positive. Staff are very friendly and welcoming. Facility is clean and comfortable. Now the negative. I needed a new fuel pump. Easy enough. I wish I had watched the YouTube video beforehand on how to do it, because it's really very straightforward. Should take a novice like me about thirty minutes. However, AutoNation charged me $230ish for the pump (fair price) but then over $700 for the labor, for a job that was about the most straightforward job I've seen done. Next time, I watch the YouTube video before taking it to a dealer. And next time, I find someplace other than AutoNation and their exorbitant labor fees. Chapter 2. Ended up back at AutoNation because I needed fast help and the other Nissan service centers had no availability. I will say that the staff are friendly as their employer is fleecing you. They charge over $170/hour for labor and mark up parts by a lot. The latest wrinkle is that they told me what needed done. I left a message on their voice mail to proceed. A week later I called back for a status. The service guy says they don't check voicemail because they don't have access codes. Are you kidding me? And he wouldn't tell me when my car would be ready. Don't know what I'm paying for... Certainly not expediency. Didn't even get an apology.

Got a rental car while mine was supposed to be getting fixed at Honda at a low rate. Thanks Nissan.

Had a wonderful experience at auto nation Nissan on HacksCross Rd

6 years ago I had a great experience at at this dealership repair service. This experience was not up to par. Not only was it pricy, ( I did expect that) but the technician dis a poor job of finding the truck issues. First they diagnosed at leaking radiator but failed to see that heater coil pump hose blown off on the firewall. My uncle, a disabled shade tree mechanic, found the problem with minimal lighting within 5 min of looking under the hood. I was quoted a price for a radiator, which could have been bad but never the part that was seen to be the root cause. This was told the service agent when the truck arrived via tow. Despite this fact the tech never saw the hose dangling. I did question this and brought my concern to the service manager. After having my truck repaired, I noticed the check engine light was still on. When I contacted Nissan they told me that I had a bad catalic converter. This was nowhere on the paperwork presented but not explained to me. I stopped taking my car to Nissan because they cheated me on a battery, I see I should have stayed away. Service is 40% of why you buy a vehicle. This department left me hanging.

6 years ago I had a great experience at at this dealership repair service. This experience was not up to par. Not only was it pricy, ( I did expect that) but the technician dis a poor job of finding the truck issues. First they diagnosed at leaking radiator but failed to see that heater coil pump hose blown off on the firewall. My uncle, a disabled shade tree mechanic, found the problem with minimal lighting within 5 min of looking under the hood. I was quoted a price for a radiator, which could have been bad but never the part that was seen to be the root cause. This was told the service agent when the truck arrived via tow. Despite this fact the tech never saw the hose dangling. I did question this and brought my concern to the service manager. After having my truck repaired, I noticed the check engine light was still on. When I contacted Nissan they told me that I had a bad catalic converter. This was nowhere on the paperwork presented but not explained to me. I stopped taking my car to Nissan because they cheated me on a battery, I see I should have stayed away. Service is 40% of why you buy a vehicle. This department left me hanging.

It was a very pleasant experience, starting with the salesperson, Manager and the financial sales person. I really enjoyed my experience at AutoNation Nissan Memphis , on hacks cross, everyone was so nice and pleasant. I will be asking all my friends and family, to stop by, when they are shopping for a new vehicle!

There a dam rip off on oil changes i will never go back

My experience was great! I love Steve!!

In and out very quickly. Was recommended services to make my car run better.

Everything went well with my servicing.

Supporting staff and had very good experience with the service.

Phoebe was great in helping me find my newer car and answer all my questions. I highly recommend her.

There was great customer service at this location from the time I pulled up to drop off my truck, to the time I came back to pick it up. The phone call I received from Miss Mariah Mason was also pleasant, letting me know that my truck was ready for pick up.

It has been the worst experience of my life. Right now, all I can say is I am trying to get my money back and get a vehicle somewhere else. Do not do business with these people!

Not worth the price. no explanation for additional shop fees when they didn't do any work.

Young Lee went over and beyond for me. He had the best customer service and made my purchase so easy. They didn’t have the exact car I was looking for so he had one shipped from another AutoNation with no problem (only took 3 days)….Great Guy/Salesman

80 dollars for a oil change these guys are ripping people off every time. Take your car somewhere else.

Then $200 for a diagnostic fee

What started off as a decent experience in January, has led to an awful, unorganized, unprofessional mess. Long story short: doing business here will only lead to unnecessary stress due to a lack of being thorough and terrible communication. We bought the car in January. Our tags have YET to come through and we’re going into May. So, we’ve had to get drive out tag after drive out tag. Today, we’re called back after inquiring earlier about yet ANOTHER drive out tag, stating that the old tags from our previous car were supposed to be “transferred” to our new car. When exactly was this to be done? Oh, when we bought the car. Months ago. So, now, we’re having to deal with an unnecessary mess from AutoNation who obviously doesn’t know how to conduct their business accordingly. My mom even had the heart to thank the two salespeople who “helped” us, Shannon and Louis, with a nice gift for each when we bought the car. Following that, when we reached out with questions, etc, Louis straight up ignored my mom’s texts, never had the respect to respond (the deal was done so, go figure) and Shannon never followed up with tag info or an issue with one of the key fobs. They’re just another greedy car dealership who doesn’t care. 🤷🏾‍♀️This is such a small, simple thing that should’ve been handled MONTHS ago that now has heavily inconvenienced the customer.

I made an appointment Friday evening for Saturday morning. I arrived at my appointment time. My oil was changed and I was back on the road within an hour. Awesome service, no hassle.

Moriah was awesome. She helped me with get a discount the day before my appointment. She went over & beyond for me. Excellent customer service‼

Got service done they was nice and polite I was in and out in about a hour

Your team at Nissan on Hacks Cross was awesome. Phoebe, Keith and Armour took great care of me and my trade in. 10 out of 10 will recommend 🙂

My car buying experience with Nissan was absolutely amazing all because of Young Lee!!! Young Lee went above and beyond to make sure I purchased exactly what I was looking for. He listened to my requests and took time to search for my ideal vehicle. If I could give 10 stars I definitely would!!

Slow as ****. I paid for a tire rotate and balance. I don't think they did the work. Same tire problem on same side of car, before I went there

In a timely manner and successful

Got it in when I needed to. Was able to get it serviced in a timely manner and pick it back up.

Not good. Who doesn't check the battery during a tune up? They don't! Took the car in for a tune up. Mentioned an intermittent problem. After $1100, the problem was still there. When it acted up again, I ran it by only to be told I needed an appointment...hello intermittent?!? Turned out it was the battery cable(which was checked at the suggestion of an obviously better shop). Will not be taking any of my vehicles here again.

Very terrible service. I brought my wife's car up to to be serviced as I had an appointment. Got called back 30 mins later saying they couldn't work on the car due to not being a previous customer. Also was told that they couldn't work on cars under 2013. Which is ridiculous. Never stated that on the website or bo sign up saying that. Communication was horrible and ridiculous. I never experienced the maker of the car can't service there own cars. Smh. I would never get a Nissan ever again though it was my wife's car.

I brought back my vehicle when the intermittent problem was occurring because I was told after the tune up that unless it was doing the dash lights yellow/surge/chug thing when hooked up, the machine would not be able to tell what the problem was. I was turned away and told I would need an appointment. Ummm, it is intermittent. Nope still need an appointment. Needless to say, I did not make an apt. the problem turned out to be a loose battery cable...which should have been found in the $1100 tune up that was just done, never going there again.

Drop off went smooth. Services were rendered, timely, and pickup was quick. Service representatives were professional and courteous.

Alexis and Sonya customer's service is the best, they are the reason why I go to AutoNation on Hackcross; help up the good work

Good service

Good service

Great customer service! Just waiting on my floor mats- Phoebe has been great!

Great customer service, and continue too update during the service process

Phoebe and Patrick did a great job with our trade in and the purchase of our new Nissan Rogue. Ten of ten would buy again from them. Guess what this is buying again! Love Auto Nation Nissan.

Better visit this time, a lot of new people. Last visit, I had a deductible in my invoice, charges. I determined this was a "padded charge" for a donation to the American Cancer Society! I received a "Thank You For Your Donation" email, from the American Cancer Society. I was expecting the same thing on this visit and I shared this with cashier. She assured me, all of my charges would accurate and correct. It appears she was right!! I was prepared to contact the Consumer Affairs Division of the State Attorney General Office.

Awesome service!

Worst car buying experience I have ever had. Sales lady was great , but as we all know , they can not negotiate, all others were very un personable and very hard to work with. Also , advertising said it came with 2 key bobs ,only got one , and was promised they would do some touch up paint on some scratches but was also a lie. And they are not concerned about customers because no one has reached out to me since I left the lot, wishing now I would have not went thru with the purchase

Good attention and faster, and give some advice for future service..

Great customer service! Good people!

Excellent customer service!

Leo was highly professional, demonstrated a willingness to help, friendly & has great communication skills. I’ll be happy to continue my service needs at AutoNation.

I gave 5 stars even though I had minor damage when I left because everyone makes mistakes. Once I talked to Mike, the service manager, about my vehicle he took care of everything and was so kind throughout the entire process. I love how he treats his customers and puts their needs first. He contacted me in a timely manner and made sure I was satisfied. I will continue to give Autonation Nissan my service.

Friendly &prompt. They did right and on time!!

They finished the work in a timely manner and the staff was very professional!

The young lady that helped me was new and she was really nice! She stated she only been there 2 weeks! She did really well!

I was getting a new transmission everyone that I came in contact with was wonderful

My wait wasn’t long at all. They completed the job task in a timely manner. They even gave me recommendations for my car as well. Another thing that stood out to me was how clean the dealership was. That’s very huge to me. I was comfortable and it was quiet enough for me to take a nap. Which I did.

Absolutely Fantastic! From the moment we hit the parking lot! Courtesy and Respect every step of the way! They explained everything they and thru! Financed explained! Payments explained, warranty explained in full. Main thing is that we knew it was right! Thank You AutoNation and Mr. A. Washington!!!

Overall experience was satisfactory adjusting to the car market in this day and time. My two salesmen were very pleasant and helpful, management and finance rep.as well. Thanks Patrick and Steve.

Strongly would not recommend

I had an appointment at 3:30 PM on 9/6/2022 for a 30,000 mile service and oil change and tire rotation. I arrived early at 3:05 PM and checked in. I did not leave until 5:30 PM and only the oil was changed, not tire rotation or 20,000 mile checkup. I was told when i checked in that the 30,000 checkup would take 2-3 hours so it was too late for that. Why was I allowed to schedule it then at that time? I said OK, just do oil and tires. they took it back immediately, but it sat up on the rack with the hood up for an hour or more with nobody touching it, I could see it from the waiting area. At 5 PM I finally asked a service person what was going on, only to find out the only service writer took a 4:45 lunch break. that should not be allowed when that is a busy time. everyone else was in a meeting at that time. They left a new trainee, her first day, at the service desk to handle all the issues. She was totally confused and lost because she could not help anyone. I would say the average age of oil/tire employees was early 20's at best and they were all walking around the service bay most of the time and actually working on a vehicle for a few minutes at a time. If I had seen them first, I would not have let them touch my vehicle. I have been in over 15 car dealerships in my lifetime and this is by far the worst experience I have ever had. And to top it all off, I am sure one of my pre-paid service allowances was used and all i got was a 2 1/2 hour oil change, no tire rotation, which is part of it. I will never return to this dealership.

Even during their shortage of staff, the AutoNation Nissan team members were professional and courteous during my visit.

This is the WORST experience I have ever had! I will never deal with or buy from them again! I had my hood latch “repaired” on July 9th because it was on recall, picked it up, and assumed that they fixed it. Well fast forward to August 29, my 2013 Nissan Altima that was “fixed” starts smoking and guess what, my hood won’t open, won’t even budge! We call Auto Nation because I can no longer drive safely and can’t find out what it is, so they order us a tow truck to come get my car this is around five thirty and was quoted an estimated time of 30minutes to an hour. At 7:35, the tow company finally calls and states they will arrive in 20 minutes. Auto Nation closes at 8:00 so I call to let them know the tow truck THEY ORDERED was running late and the receptionist at 7:41PM proceeded to tell me that it didn’t matter if they ordered it, if it weren’t there by 8:00PM they couldn’t get in, then I ask for her name and she HANGS UP ON ME! So I call back and speak to the manager on duty who is willing to wait; HOWEVER, if they did their jobs the entire situation could have been avoided! I cannot wait to get out of Nissan and never deal with this company again! On top of that, my husband had to run his car and use SOO MUCH GAS as we waited for the tow truck for two hours because it’s August in Memphis!

What an amazing experience! The wonderful people at AutoNation Nissan Memphis make you feel like family. They appreciate you and have no haggle prices. I did not have to drive to different car lots. They helped me find my dream car! I love it!

Stay away from this dealer! Horrible business practices and no ethics. This dealers only concern is greed, very disappointed in Autonation and it’s management. Also very disappointed Nissan allows their shady practices to continue to happen.

Stay away from this dealer! Horrible business practices and no ethics. This dealers only concern is greed, very disappointed in Autonation and it’s management. Also very disappointed Nissan allows their shady practices to continue to happen.

The owner is over charging by almost 100% MSRP, AFTER you come to pick up your car that you ordered. When you tell him “I’m not paying $25k more than what you quoted me”, he keeps your deposit and the car, then lists it online for double. STAY AWAY!!!!!

Great experience for me purchasing my new vehicle. Awesome salesman and my process was not long at all. Had my vehicle ready for me to drive away in.

Good people

Typical dealer antics. We need to hold businesses accountable so they can’t continue to get away with shady business

Price gouging at its finest. Visit another Nissan dealership.

This place won't honor signed contracts, they try to add 25k to price already agreed upon. Very shady practices. Avoid this place like the plague.

This stealership does the old bait and switch to true Nissan Enthusiasts. After an agreed upon price and contract signed that went back on it and said they were adding 25k to the MSRP. Shady business.

Horrible dealership w markups

The employees were pleasant and helpful. I like that when my car was almost finished I received a text along with a video from my mechanic of what he did and the outcome. That was cool and very informative. I’ll be back.

This place is very sleazy taking. Advantage of the market charging thousands in addendum fees I hope you guys go viral and your sales tank.

This is a great place to buy a car!!! My sales associate Patrick Henderson was so helpful, with no pressure!!! It was truly a pleasure to work with all involved.

Fast and friendly service! I went in based on a recall notice. I made the appointment in advance and the customer service agent told me it would take 45 minutes. I was done in under 30!

Would not recommend at all.

They used deceptive business practices get you to come down on an agreed upon price then charges more than the agreed upon amount. Bait and switch.

Adds cost after agreed upon price.

L delarship and L dealership management

#cancelautonation #greedy

Upcharging their customers after agreed amount is shady business

sleazy car salesmen that mark up cars because 'they can'. Stay away. Never step foot in that slimmy dealer

Terrible dealership who cares only about themselves and the not the customers best interest!

They lie and try and get more money from customers who have already agreed on a price. Then suddenly another 25k is needed. Trash business trash management trash at keeping agreements.

Treat people like trash…bait and switchers.

Very shady not trustable especially when spending over $50K

They bait you in with pricing to order a vehicle, get a signed order form WITH deposit, then come back at you days after to say they forgot an addendum that raised the price. When you don't agree with the dirty tactic, they cancel your order with no remorse. Not to mention they don't care what Nissan Corporate says to do. 👎👎👎👎👎👎

Had a friend try to purchase a car from this dealer only to be contact after signing paperwork and paying a deposit to be told she had to pay an additional 20,000 on top of the price already agreed upon, which was MSRP. Absolute garbage way to treat customers, especially those that have traveled across state lines to do business with you.

Working with Sonya Harding in the service department is indeed a pleasure. Candidly, her customer service is why you should buy a Nissan! I encourage you to buy a Nissan from Autonation and let her be your service advisor. You will be posting an outstandingly review too!

Should you find yourself in the car market, DO NOT choose AutoNation, especially not AutoNation Nissan Memphis. I signed a sales sheet and paid a deposit on a Nissan Proto Spec Z (at MSRP of $54,915) on Aug. 11, to have the GM call me the next day with a $25k "addendum." I emailed the SE Market President who admitted the salesperson and sales manager made a mistake and that the GM should have told them about the addendum. He offered to take $10,000 off for "my trouble." No, I said - I want the car at the price I agreed to. I escalated to corporate via email and social media. They escalated back to the GM and then the market president...?? When I pointed out that I'd already spoken to them, they asked for 24 more hours, by which point - today - the car had arrived in Memphis. Now, the GM is refusing to abide to his own corporate customer care team's timeline and is refunding my deposit, against my wishes. So, the car I spent HOURS contacting SO MANY dealers to find... agreed to buy... was willing to drive to Memphis to purchase... is no longer mine, even though I never said I didn't want it. Screw you, AutoNation. You suck. 🤬

I loved the customer service there and the salesman made sure I was good and satisfied with my new vehicle.

They bait you in with pricing to order a vehicle, get a signed order form WITH deposit, then come back at you days after to say they forgot an addendum that raised the price. When you don't agree with the dirty tactic, they cancel your order with no remorse. Not to mention they don't care what Nissan Corporate says to do. 👎👎👎👎👎👎👎👎👎

Should you find yourself in the car market, DO NOT choose AutoNation, especially not AutoNation Nissan Memphis. I signed a sales sheet and paid a deposit on a Nissan Proto Spec Z (at MSRP of $54,915) on Aug. 11, to have the GM call me the next day with a $25k "addendum." I emailed the SE Market President who admitted the salesperson and sales manager made a mistake and that the GM should have told them about the addendum. He offered to take $10,000 off for "my trouble." No, I said - I want the car at the price I agreed to. I escalated to corporate via email and social media. They escalated back to the GM and then the market president...?? When I pointed out that I'd already spoken to them, they asked for 24 more hours, by which point - today - the car had arrived in Memphis. Now, the GM is refusing to abide to his own corporate customer care team's timeline and is refunding my deposit, against my wishes. So, the car I spent HOURS contacting SO MANY dealers to find... agreed to buy... was willing to drive to Memphis to purchase... is no longer mine, even though I never said I didn't want it. Screw you, AutoNation. You suck. 🤬

Completely unacceptable. I was so excited my friend found a dealership that wasn’t buying in to the overpriced markups. Nissan Z enthusiasts are watching and keeping records of which dealerships are taking part in this. Do better.

Usually as soon as you get arrive at a dealership the salespeople bomb rush you. No one came to help me. I didn't see one new car.

Although the online service was not available at the time. I was able to arrange my service appointment by text on my phone. The process wasn’t bad.

Sold my 2016 Nissan Maxima to AutoNations. Rico Young (Acquisition Specialist) very attentive of what I was asking for as well as what I was trying to accomplish. He really helped the negotiation go very well! Thanks For my On the spot Check Autonations Nissan!

Great service on my last appointment. I detest having to take the time to have my car serviced. Auto Nation Nissan Memphis made the undertaking less troublesome.

Dashara and the maintenance team got me in for a short-notice tire repair. They made it easy, simple, and quick. I appreciate their help. 5 stars out of 5.

I had an emergency my car needed a battery and I didn't have a appointment and they graciously helped me by replacing it. Thank you auto nation Nissan.

Purchasing my new Nissan Rogue was fast and easy, thanks to Fabian, Demetrius, and Keith... Thanks AutoNation

I recently had a recall fixed on my Nissan and the service department was fast and efficient. It was also very quick to get in to fix this issue.

the staff was very polite and helpful.

Edwin Lewis, GM at AutoNation Nissan in Memphis took a special interest in assisting my wife at the tea/ coffee machine, as she was using a cane. We felt at ease with our sales agent considering he recently had a stroke. It is the person behind the face that makes up a quality team. My wife and I felt that team spirit, that family like togetherness. Thank you

Patrick went above and beyond for me. He provided great customer service and operated with so much integrity. He didn’t mind answering any of my question. He made my purchase easy. After waiting a month for my car he even went as so far as to come in on his day off so I can pick up my car. I could tell he really cared about keeping me in my budget and putting me in a car that I would love. I felt like an actual customer and no a dollar sign. I wish all car salesman was like Patrick

I was there at Auto Nissan of Hack Cross, Memphis last Friday 8/5/2022 for both an oil change and tire rotation. My service advisor, Ms DeShara Grandberry was more than "courteous" she was respectful and takes her job and the customer concerns seriously. I really appreciate her and could not ask for a better service advisor. I would without any doubt recommend her to any of my friends who owns a Nissan to her for her service. Thanks for being "my" service advisor!!!

This was a comfortable car buying experience, very comfortable I got the best deal to fit my budget. Thanks!

They were very busy, but managed to fit my car in their schedule in a timely manner.

I had a good experience with Nissan that take care of me and my car real pleasant and the customer service is superb

They are awesome 🤩!

I wanted to thank Phoebe M. for her making my purchase of my Nissan certified pre-owned 2020 Titan SL! It was such an easy process, and including having it driven down to Katy, TX for me to take ownership much sooner than waiting on a transport. I highly recommend Phoebe and AutoNation Nissan Memphis! Also, a big shout out to DJ and Josh in finance! Thanks for all of your help!

Very friendly Service Team, Thank you AutoNation!

Easy appointment process, got vehicle into shop when scheduled and was completed on time and done right the first time.

My experience was excellent the staff was friendly helpful and made sure I got wat I wanted they even made sure I got my bow on the top of my new ride the process was very smooth and fast and I appreciate autonation Nissan for everything thanks you guys

Fast service, thanks!

I had no problem while there and plus they have a great lounge.

The customer service person is so professional and very knowledgeable and willing to assi6

LaSonya and Charles are the best in service department. Both have always gone over and beyond for me as well as their other customers. I've watched their interactions with customers and it always remain the same...courteous, professional, and willing to help any means necessary. I don't mind waiting when I come to the service at AutoNation Nissan as I know my service to my car needs will be met and done correct on the first try!

😠

Autonation Nissan Memphis met me with friendly faces. They went over and beyond to make sure that I got the car that I really wanted. After the purchase my sales person made sure that she went over all the features of the vehicle. She was outstanding.

Need more help in the part department

After having to be without a car and the insurance company at the last minute after having my car in the shop for 2 months to total it out I was on a hunt for a car. After several calls to different dealerships AutoNissan was my final decision all thanks to Patrick. Patrick was so professional and nice. He went above and beyond to help me find a car in my budget. He was honest about me having to wait for the car to arrive and didn’t mind looking up when the car would arrive . I appreciate all his effort. I am very thankful for him and I’ll be even more thankful when my car finally arrives!

Friendly and professional service by DaShara!

Lasonya Harding took care of me when I brought in my vehicle for service. Customer service was exceptional!!

I took my vehicle in for an oil change and found out that I also needed to replace my rear brakes. Since I had around 65,000 miles on the vehicle, I had wondered if I might be in the need for new ones. All of the service was completed in less time than they had estimated and I was able to leave in time to get on a conference call at home.

Great service. Will be returning for my next appointment.

Service is always quick and everyone is friendly.

Had a bad experience with other Mike M ! He was very rude & disrespectful all I asked was for help ! Never recommend this place to anybody

Great service. In and out at a reasonable time.

Bad customer service n stealing items out of car also needs improvement in management or a new manager. I should’ve went to Ford motor company I’m pretty sure I wouldn’t have this problem thanks to Michael Mcmullin poor customer service and smart mouth I’ll be putting 100% into this situation to make sure this don’t happen to nobody else in Memphis. Since he so worried about his name getting spelled correctly n not taking this seriously let me make sure Michael Mcmullin manager at automation Nissan on hacks cross

AutoNation Nissan has one of if not the best service managers their is. My dad goes above and beyond for his costumers. He even gives them his personal number that he tells them they can call at anytime. I've seen this personally during his vacation he is constantly on the phone helping his Customers. He has won award after award for his Customer service. Even got a free trip to the Bahamas for his Customer Service.

Their repair department was MOST helpful & efficient! Great communication & easy to work with.

First time visiting a real dealership and was kind of nervous, but they made the situation easy and understandable and left that day with a new car.

Matthew Hadley took good care of getting my vehicle serviced in a timely manner. I waited and it was quick.

Service was speedy and accurate.

Friendly and knowledgeable service people

They were very friendly and polite. Nice atomosphere while waiting on vehicle.

The technician Aaron Askew did an excellent job. My car is running better than ever. He’s extremely knowledgeable about everything about a car. Thank you 🙏🏾

Had exceptional service from the advisor, the tech and the manager. Fast, reliable and knowledgable delivered with respect. Appreciate my Autonation family.

I visited Auto Nation Tuesday July 12th and had my car serviced and noticed a missing item out my car. I spoke with manager of service department Mike McMullen and he basically told me he has to take his mechanic word over mine. I said what about your customers? I trusted you all with my car and now my personal item is missing. His response was, “What about the customers” it’s nothing he can do!

Service Dept. was pleasant and knowledgeable. My vehicle was serviced in the time I request and completed with minimal delay. Would recommend to family and friends!!!

Because your dealership is totally unethical, does not keep their word even after contracts have been signed- yes signed!!! AND the customers check has been cashed! YES, both The General Manager and The Sales Manger were both privy to the situation and were the main players in allowing this horrible and unjust car buying catastrophe to take place! This happened to our friend who is as good, honest and fair minded as they come! The best OR worst way of promoting a company’s business -or the lack there of- is always and forever word of mouth. So there you go!

Excellent service from Shonda! Best service I have had there for a couple of years.

They cheated me. Do not buy a Nissan. You will encounter transmission problems sooner or later

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. I then asked to speak to his boss and he said “I am the boss.” So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, my family, my vehicle, and anyone else in the surrounding area.

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. When asked to speak to his boss, he said “i am the boss.” So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, vehicle, and anyone else in the surrounding area.

This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. I asked to speak to his boss and he said “I am the boss.” So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, my family, my vehicle, and anyone else in the surrounding area.

I really appreciate the friendly service from the beginning to the very end. I was surprised about the quick service time. I enjoyed the staff coming to the waiting area to see if anyone needed anything. I had a really good experience. Plus they had a sale on wipers! Thank you Auto Nation for your superb hospitality!

Very friendly staff and helpful. Fast service.

I called another Nissan dealership that’s less than 5 miles from my house. I was informed that I could not make an appointment for my recalls. I would have to come in and wait until someone could help. I called AutoNation, they are 20 mins away and they made me an appointment, I was out in about 35 mins. Very professional receptionist and every one else. I will drive 20 mins and passed the other dealer every time. Thank you guys for taken care of the customer Me…..

THE SALES DEPARTMENT IS AWESOME...SHANNON MAYES IS KNOWLEDGEABLE ABOUT EVERY PART OF CAR SHE DID NOT MISS A BEAT ..I AM VERY PLEASED WITH MY 2O21 NISSAN SENTRA 😊

Everything went very well.

Friendly customer service

This week we had 2 deaths & I needed to drive out of town. I called & was able to have Davion, actually answer in the service department. I explained the need to travel & it was time to change the oil/ light was on. I told him I could be there first thing the next morning, if it was even at all possible. Davion was so nice & made it happen with a great attitude. AutoNation, keep this guy, he’s an asset! Thanks Davion!

They were a pleasure to work with. Straight forward easiest vehicle I ever bought.

This was my second time purchasing at this location. Friendly staff and great service. Never pushy and refreshingly personable! Definitely recommend reaching out to Patrick Henderson if you drop in.

Great, Professionl, and honest group of people. I received more for my vehicle than the original online quote..Very smooth sell..

I 10/10 recommend Autonation Nissan Memphis. I actually bought my card at the Autonation Ford, but some issues occurred so they sent me to Autonation Nissan, where they took the best care of me. Sonya is also the best when it comes to keeping you updated on your service and helping you get whatever fixed that day!

Sonya H. from the Service Dept. was amazing. I dropped my car off on a Tuesday evening out the blue. Sonya didn’t fuss or say it can’t be done. She made it happen by the next day with a smile! She kept me abreast on what was going on throughout the day. She went over and beyond me with her customer and I appreciate it!!!!

If you’re ready to sell your car, do an online quote and go see autonation in Memphis. They gave me what the quote offered and got me in to the car I wanted. Patrick was awesome and went above and beyond. Everyone here was so nice and helpful. I will definitely come back again. Thank you to everyone at autonation in Memphis!

Have been a customer for many years. Bought three cars (two new and one used) and have never had a problem with service.

My experience with this Company has been very bad, I bought a Nissan Marano used that needed a clip on the front end. I have had my car for one month and Autonation Nissan has wasted my time with this car claiming that they were going to fix the problem. and each time the car was setting up and nothing was being done. They have had the vehicle more then I have, in one months time. The car has been with them sense 12th and it the 19th only to put a clip on the front end. They keep wasting my time with this car and they have sold the car that I have sold them. This has been the worse car experience I have ever had with the purchase of a vehicle in my life. This was suppose to be the car of my dreams but turns out to be the worse experience ever. They have been wasting my time and gas all month long to were they have put more miles on the car then I have and used more gas then I have. While my car is still sitting at the shop they gave me a versa which was a "slip in the face" because this is a car that I would even buy for one of my kids. The sales people are very unprofessional and keep lying like they have fixed the problem and pushing the blame from one to another. Mean while I am without my car and it's time to make a payment on the car. I may have had my car a total of one week and it has been a month now sense I purchased it. This is very bad business.

Everybody was really professional and attended to every detail. Easiest and most pleasant experience i have ever had buying a vehicle.

Communication isn’t great and I regret purchasing a vehicle in transit, because there’s no telling when the vehicle will be delivered. 6 days late already. I just want my down payment back at this point.

3 hours for an oil change for a 2020 Altima??? RIDICULOUS!!!!!

I recently purchased a used vehicle, which would ultimately be sold without a warranty (AS/IS); however, I was told that the vehicle had not been In-service and that they would do their full point inspection before it was sold. I paid my deposit for them to hold the car, and was told that if the service to repair for them was more than what they paid, they would not sell me the car. I told them DAY ONE that the car was making a roaring sound, this is on the deposit day. I was assured everything would be checked out. I got the car and it ended up running hot, day one, and I also told them that I still here the roar. Now they did repair the cooling system, but a car SHOULD NOT be sold with bad wheel bearings, because this car could have been financed and they would have fixed it. How did they not notice this in their CHECK? Recently, I tried to blow the horn and it did not blow? You are telling me a 100 point inspection was done and none of these issues were found? The sales manager Jill was great and so was Phoebe, no issue with the people but the service, definitely a failure because I made sure to mention ROARING noise when I got in the car before the deposit. IF they couldn't fix it, they could have told me and then I would have decided. I love the car. but these are both SAFETY ISSUES of which a car, from such a reputable dealer, should not be SOLD, under warranty, without warranty, or however you want to put it.

Excellent job. Long long wait

Hello My name is Tonya Turner-Norphlet and I purchased a 2014 Dodge Challenger from Auto Nation Nissan on January 28, 2021 here in Memphis, TN. I have only had the car for 2 months now and I have had some concerns with the car. Mr. Edwin Lewis and the service team have been taking care of me when dealing with problems/concerns with my car. I took my car back on last week April 7th and I just picked it back up on April 14th due to the windshield molding and the cow was needing to be replaced. The molding and the cow was dry rotted and they had to replace the windshield in order to get to the molding. When I got the car back the dash board in the car was buckling out around the vents and by the windshield. I have pictures of the damage and I also showed the service supervisor and Mr. Lewis the damage to my car. I spoke with the service person and Mr. Lewis about this problem to see if they could tell me how this happened. I also took my car to Dodge on April 15th to see what the problem was and they informed me that it was caused by the heat that was used to replace the windshield. I informed Mr. Lewis on April 15th and April 20th and he stated that there was nothing they could do about that. I took my car to their service department for one problem on April 7th and now I’m getting it back on April 14th with another problem that I cannot afford to get I fixed. Since I’ve had the car, I have only driven it once or twice to see if there were any concerns before I let my son take it back to school. I have spent out to much money to purchase this car from a reliable dealership and this is what is going on now. When I drop the car off there was nothing wrong with the dashboard and now it look horrible. I need someone to give me a call at 901-406-7984 so that this problem can be taken care of in a timely manner. I am a single parent that is struggling through this pandemic to take care of myself and my child. Thanks so much for your assistance in this matter! From: Tonya Turner-Norphlet Sent: Wednesday, April 21, 2021 2:27 PM To: customer.relations@autonation.com Cc: tshieste@gmail.com Subject: Major Concerns Hello My name is Tonya Turner-Norphlet and I purchased a 2014 Dodge Challenger from Auto Nation Nissan on January 28, 2021 here in Memphis, TN. I have only had the car for 2 months now and I have had some concerns with the car. Mr. Edwin Lewis and the service team have been taking care of me when dealing with problems/concerns with my car. I took my car back on last week April 7th and I just picked it back up on April 14th due to the windshield molding and the cow was needing to be replaced. The molding and the cow was dry rotted and they had to replace the windshield in order to get to the molding. When I got the car back the dash board in the car was buckling out around the vents and by the windshield. I have pictures of the damage and I also showed the service supervisor and Mr. Lewis the damage to my car. I spoke with the service person and Mr. Lewis about this problem to see if they could tell me how this happened. I also took my car to Dodge on April 15th to see what the problem was and they informed me that it was caused by the heat that was used to replace the windshield. I informed Mr. Lewis on April 15th and April 20th and he stated that there was nothing they could do about that. I took my car to their service department for one problem on April 7th and now I’m getting it back on April 14th with another problem that I cannot afford to get I fixed. Since I’ve had the car, I have only driven it once or twice to see if there were any concerns before I let my son take it back to school. I have spent out too much money to purchase this car from a reliable dealership and this is what is going on now. When I drop the car off there was nothing wrong with the dashboard and now it look horrible. I am a single parent that is struggling through this pandemic to take care of myself and my child. I received a call today from their central office and general manager Ed Lewis. Ed Lewis stated that the dashboard was going to eventually buckle up and they are not responsible for it. Even through when I dropped it off, it did not look like that. This is totally unacceptable!!!!

My friend @Tonya Turner took Jaylen's car there for a repair and when I got it back the dashboard was messed up! $3000 worth of damage and now Corporate office is saying go back and talk to the general manager which is black (Ed Lewis) and he said that it would have happened eventually over a period of time. Please stay away!!!! This is completely unacceptable, unprofessional and extremely rude!!! Consumers do not deserve this!!!

This place is pure garbage and management, especially the general manager, is racist against anyone that doesn’t look like they have money. So unless you look white and with lots of money, you won’t be given proper attention and will be dismissed after 5 minutes. Last time I buy from this shady place. I also warned corporate that if they don’t do something I am gonna make it a bigger problem. I am letting everyone I come across know as well.

I’ve loved the two Nissan vehicles I’ve owned but will not buy another due to repeated shady interactions with this dealer. By any objective standards they are unethical and possibly illegal in some of their practices. If you want details, I’ll give them but that’s the bottom line.

“Reserved” a car and scheduled appointment. Arrived and was told salesperson was running late but she did not want to let anyone else assist us. She arrived 35 minutes late with no apology or explanation. Then proceeded to tell us the car we “reserved” was just sold. Clearly that was a lie considering we arrived just after the dealership was open. She shrugged like it was no big deal and said she had another car we could look at. We walked out and gave our trade in and business to a more competent and friendly dealership. Do not waste your time or money here

Was emailed an "estimate" for 3 different repairs that looked like something a 5th grader would send, not a billion dollar company. I called a local repair shop and they quoted me $455 for the same repair/part Auto Nation wanted $1130. We did agree for them to repair one item in order to get the truck running. The lady requested the last 4 digits of my husband's social security number and said she needed it because he was authorizing the repair over the phone. His mistake-he gave it to her. He is not computer savy and although he knows not to give his SSN out to anybody he didn't realize someone could commit identity/credit theft with a name, address and the last 4 digits of a social. So I spent an hour making sure his credit is locked down. Once again a billion dollar company should be able to send an authorization to repair that can be electronically signed and not having their employees ask for last digits of a customer's social secutity numbers. First and last time dealing with AutoNation. Shady estimates, ripoff repair costs and shady business practices.

I’m very fortunate my parents purchased and paid off a 2015 Nissan Sentra in 2016 for me as a graduation present. Ever since I’ve had it Auto Nation Nissan Memphis has screwed us ROYALLY. 1)if you want to make an appointment, expect to make several phone calls, be on hold, rude answers with no real information, and your car to still experience issues after issues. 2) once I had to bring my car back 4 times to fix an issue they would not double check or correctly fix - over a broken tail light- 2 times where I waited 45+ minutes in the waiting room for them to tell me they didn’t have th part to fix it that day 3) I have 100,000 mile warranty with them. I called several times the last few days to see if my warranty would cover the thing that needed to be fixed and a tow (which is under my warranty/manual when my parents bought the car)- the woman on the phone today told me my car (which was inoperable) had to PHYSICALLY be on the lot to check / even tho over the phone they confused my sisters car and I for YEARS even with several corrections by the VIN number. 4) once I just needed my wheel lock replaced and the one off hacks told me I had to replace all the locks ($100+) , thankfully the only woman advisor took my outside and told me to drive to the farther Nissan to get just the lock replaced (a $30 charge) 5) the time it took me 3+ times to get my brake fixed, the rear middle brake light (which wasn’t the initial issue) was out as if no one check to see if it was all fine for the customer to pick it up the next day (I had taken off days off work for this). I was very upset and still , no remorse. My parents and I have spent hundreds and thousands of dollars there , purchasing new cars etc. they still have NO CARE for their CUSTOMERS, including the GM. I plead you plead , DONT buy a vehicle from them and certainly don’t expect service. It’s so disgusting and disappointing. If you need more, check their other reviews. Please go elsewhere and not waste your hard earned time or money.

If you own a Nissan I highly recommend you not have it serviced at AutoNation Nissan of Memphis. We took our Altima there for two items for repair. No word from them for SEVEN days. After EIGHT phone calls, two voicemails and a message, no one called back. A chat session with the online person behind the keyboard yielded no response. Went to pick up the car today and discovered NOTHING had been repaired. It had not been touched for eight days, just sat in the lot. The dealership does not even answer most of the phone calls to the main number. The coward dealership manager went to get his business card for me and was to bring it out to me- he never did. I placed a call to Auto Nation headquarters in Ft. Lauderdale and am waiting for a response. I will never do business with AutoNation Nissan of Memphis, or Auto Nation, again.

This is my second time here in the last two months. Customer service is horrible. The last month I made an appointment for an oil change and front brakes. I waited 4 and half hours just to be told that I needed front brakes. That's what the hell I was there for. So in that 4 hours I only got an oil change. I could have made oil from scratch in four hours. I called and talk to the manager , he apologize and told me to call him when I can bring it back in. I called and left plenty of messages. He did not return one phone call and after you put a bad review, they comment and tell you to call the General manager. I did, they didn't pick up or return my message . I went in today to get my brakes done. The lady remember me, she told the manager. He didn't give no care in the world, but he told me to call him and he would take care of it. I guess him talking care of the problem was for me to wait another 4 hours and pay full price. I was just so happy to leave. I will never return to this location again. I will never buy another Nissan vehicle in my life. Before , Nissan was the only vehicles I will drive. I bought my last two vehicles brand new from this dealership, so I probably paid off Matt ( the manager) house. I see why the other employees customer service is bad, look at their boss. Please don't comment under this review with call this number, no you call me. My number is on file. I will not watse another second on Nissan. People read the reviews, enter this dealership at your own risk.

This has got to be the worst dealership in tn. I came back today after a fail attempt last month to get my brakes done. On my last visit the manager told me to call when I was able to bring my car back in. I called and left plenty of messages. No one returned my call. After my review the corporate office told me to call, i did and left messages. Guess what , I haven't heard from them either. When I went today, the manager acted like he didn't care nothing about my situation. So now I see y the employees customer service skills are bad. Look at the boss. I only drive Nissan vehicle . My last three cars have been Nissan maxima brand new, two from this location. But after today, Nissan have lost a value customer. I will never buy another Nissan vehicle and I will go somewhere else to get work done to my car. I have never experienced so much bad customer service from a place of business. When I'm finished , I'm finished. I will never step a foot on this property again.

Worst SERVICE ever! ATTITUDES are HORRIBLE! I waited 5 HOURS for a oil change! And I had a scheduled appointment @8 this morning! I DO NOT recommend this crappy place to anyone! HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE ‼️

We bought our vehicle from here and have regretted it since. Anytime we have a problem and have to call they just tell us basically it's too bad. We are very hurt by how we have been treated especially when we came here on a recommendation from family. They got us to buy the vehicle then dropped us without a card in the world. WE were not important the SALE was all they wanted!

I was completely disappointed by the service from AutoNation.

Process went well, informed of steps in process. Did not expect process to be completed same day. Needed a ride home, no problem, agent rode with us back home and took car back. Very good experience.

Thanks for the brakes work done on my 2016 maxima job well done I'm a satisfied customer

Nikki Deloach in customer services is a great worker she let me know what was going on with my vehicle and call me when it's was ready job well done thanks Autonation Nissan I will always bring my car there for whatever it needs

Friendly and courteous . Had to purchase new car due accident. Salesman found exactly car for me. Love this dealership.

YALL!! DONT LOOK ANY FURTHER!! AutoNation Nissan is the BEST place to purchase your new car! Hands down easiest and most fun buying process I’ve ever had. Fast, friendly service and so much fun! Phoebe was such an amazing help finding me the exact Altima I wanted with all the features and Ed was so wonderful with numbers!! I was SHOCKED at the amazing deal they came back with! I’m telling you!! This is the way a car dealership should be ran!! I drove from Arkansas (2.5 hours) to buy this car and I was not disappointed!! THANK YOU AUTONATION MEMPHIS!!

My sales associate helped me find my perfect car! It had all the features I wanted!

Nissan is closed. The manufacturer is closed but you people are open? You are allowing people to break the city wide lockdown encouraging people to bring their car in! You obviously allow the mighty dollar to rule your world!!!

Service advisor was professional each employee I encountered greeted me to ensure I was enjoying my experience. Service advisor worked with technicians to get me on my way quickly, I am well satisfied.

Excellent customer service!!!

Christopher hogg is a class salesperson and a very knowledgeable person regarding any of Nissan cars. he answered my questions and was very patient in answering repeat questions that he had already answered. the finance Dept was also great to deal with as my father was kind of a pain trying to get the best deal. I will tell my friends about my experience at Autonation thanks again to all who helped me buy my rogue

very knowledgeable and hardworking

If you are in the market for a new or used car the sales staff CAN NOT be beat! BUT ONCE YOU NEED TO GET IT SERVICED FORGET IT!!!!!! I had to go 4 separate times to get a part put on. The first visit I was told that I just needed a part and that had to be ordered, no problem and the computers were down. Second visit I'm told that it'll be a while and they'll take me home and they'll pick me up when it's ready. Five hours later I'm told that they couldn't do it because authorization wasn't done. AND they couldn't pick me up to get my car! Of course I made them come. Third visit I'm told that they'll need have my car overnight due to the work load. They gave me a rental car that's less than a base model. I had the rental for 30 minutes before I realized that I can just come back another time. Fourth and final visit I was sitting there for 4 hours! I located the window where you can see into the area where they fix the cars. I watched as it took all of 10 minutes to put the part in. Five people have come in after me and left before me and I'm just sitting there. So on a scale from 1 to 10 how would you rate this experience? -5!

Very friendly, welcoming and easy to work with. Makes buying a vehicle comfortable. I HIGHLY recommend them!!

8 weeks of my transmission being rebuilt and still having issues. Took it back 4 times and never got anything fixed! One tech said it was transmission, and then we were told they had to get it on video to send. They stalled on everything for 3 weeks and we were told to pick it up and video it ourselves “because they didn’t have time to drive my car around all day to see what was wrong”! Sent in 5 videos of issue and head mechanic said “it was normal”. Got sick of the incompetence and run around. Took it to Cecil’s Automotive and they diagnosed it with coding and documentation in less than 24 hours.... and it IS the transmission. Horrible experience and such a waste of our time and money!

I strongly urge you not to deal with this company. We recently purchased a used Rogue from here, it had a small dent which they fixed after putting 70 miles on the car. When we got it back it had scratches on the back. When confronted with this they gave us an estimate of over $900. They also replaced the battery in the key fob, that lasted 45 days. They lie and take your money, they do not fix the problem.

The staff has excellent Customer Service skills! The vehicle services are good, but pricey.

Doug in the Service Department was awesome! Got me in a rental the same day I called (wed), asseded and fixed the problem by Thursday afternoon. I needed my truck to haul my motorcycle to the NC mountains that Friday morning and this department took care of me. Thank you for the best experience I've ever had in a Service Department! Autonation Nissan rocks! Thanks a bunch, Jeff Woodard

Samantha Storm is fabulous, professional and patient Everyone there is courteous.

FROM THE TIME I WALKED I THE FRONT DOOR TILL THE TIME I LEFT WAS 4 HOURS...WAY TOO LONG FOR A CASH SALE .THE TRUCK HAD NO GAS IN IT .SALESMEN STICKING THERE NOSES WHERE IT DIDNT BELONG. HAD TO BEG FOR THE 2ND SET OF KEYS.. HAD TERRIBLE FLOORMATS .THE SATTELITE RADIO WAS NOT ACTIVATED . BUT OTHER THAN THAT IT WAS OK

Sammie, Elizabeth and Keith were awesome! Sammie (Samantha) initiated contact and follow up. She was not pushy. She was very attentive to what I wanted and needed. And she and Elizabeth went above and beyond. Keith helped set things up and he too was very kind and helpful. If you need a vehicle call Sammie at Auto Nation Nissan Collierville. I am very pleased with my Rogue.

excellent customer service

I got an oil change. Customer service is awesome. Thank you very much

I really dislike that they always attempt to up sell me!

always good service by professional people had to wait a little longer because the guy that checked me in did not realize I had the extended service program so they did not do the the rotation

Sat in the waiting area for eight hours only to be told work required would go into the next day. Updates on progress was slow and not timely.

I had a great experience. Customer service was excellent.

good service. and great cars.

A little longer than normal in waiting but was acceptable

Have done business with them for 15 years. Bought two cars the same day in 2010. The maxima with just 54,000 had $5,000 worth of work. Nissan USA paid $2000 of it. After this my car was making noise. Took it many times to Autonation Nissan and they said it was fine. Took to another place and the engine hadn’t been bolted when they did the work. Called the GM and he offered a free oil change. I could have died. Now same car 7,000 miles later has some of the same problems. Terrible service.

My salesman Fabian Rouser was great. I also met the sales manager, service manager and finance manager. They all made me feel very welcome and appreciative for visiting the dealership.

I have experienced friendly and polite men and women who have helped me with our cars.

I brought my Murano in for some routine service and to track down a rattling noise from the drivetrain. The service was done well and the rattle diagnosis seemed to go quickly. However, I was never informed of who my service advisor was and I’m not sure the advisor knew either. I received one phone call attempting to explain the issue that existed with the rattle, but the advisor didn’t have enough details and planned to call me back before the close of business that day. That call never came. I called the following day to investigate and was told by a different advisor that they needed to speak with the actual technician to get a better description. I was told a return phone call would be within an hour. That call also never came. I called again on day 3 to see what was happening. All services were complete and since the rattle was going to be a $3500 repair I opted not to pursue it. So what ended up being a job that was completed within 24 hours of dropping the vehicle turned into 72 hours without my car. The last 48 hours was phone tag to discuss what the technician and advisor had known for some time. Very frustrating. The advisor did not charge me the diagnostic fee for the noise investigation which was nice. And he told me they had recently lost two advisors and were running thin as a result. That’s unfortunate, but having customers leave frustrated and potentially unhappy is worse.

AutoNation Nissan Memphis is truly one of a kind. My experience there was awesome. They showed genuine concern for my well being and was determined to get me in the vehicle I needed. I appreciate their generosity and expertise. AutoNation Nissan Memphis ROCKS ?????

My experience was the best I got my car at Nissan last year and everything has been great , I recently got an oil change and the service was 5 stars!

Jason Jewell was very helpful in making this process easy and uncomplicated as possible. After experiencing a bad experience with Landers Nissan in southaven, I contacted Jason and explained my issue and he took care of everything from that moment on, he even called me by name upon meeting for the first time. I have never had such a stress free experience at a dealership as I had with Jason and AutoNation!

Jason was excellent and keep me updated with everything

Overall good experience, but three concerns. We were test driving a CPO vehicle, but just a few minutes into the test drive we heard a scraping sound from the left front wheel. We got it back to the dealership and the service department checked it out. A plate on the rotor was out of place. Resolved quickly, but surprised it was missed in their 150 point inspection. Second concern, some details indicated there were two keys included with the car, but when we took receipt of the car they could only find one, Looks like I am stuck buying a second key if needed. Final comment, entire process took quite a while, almost 4 hours and this was a cash deal.

Great service!! I have had three nissans in the last 10 years, two of them bought at this dealership. I am always happy with the service I receive at AutoNation!!

good and kind service everyone was courtesy and professional and make me feel welcome

always friendly and priced fairly.

You are not going to leave the dealership without a new vehicle.

Fast service with an appointment

I had a routine service appointment at Auto Nation Nissan Hacks Cross and Jason was wonderful. He promised my car would be ready by 8:40 at the latest and at 8:00 it was complete. He also supplied me a list of recommended items that needed to be taken care of at my convenience but did clarify which was most urgent. It was a very pleasant experience.

Great atmosphere and everyone were very nice!

Everyone in the service department was very nice and helpful.

I had a great experience at this location. About two weeks ago I purchased my first car, they were very patient with me not knowing a lot about cars and gave me the best deals! Rod made sure that I was taken care of, even on his off day! I definitely recommend this location! ☺️

AutoNation Nissan on hack cross is the best!

The personality of the workgroup as a whole.

I had a very positive experience, as the service department was very reassuring and thorough. My car is running well again and I have no reason to believe anything was overlooked. I will definitely be back .

Extremely satisfied with the service department and the technician.

Great experience! Jason is the best! Their shop did a fantastic job! Highly recommend!

I had an awful experience with your establishment. I financed a vehicle with your company on December 23, 2018. I signed the contract placed a down payment and presented my trade-in. On December 27, 2018, the financing Director Curtis Jones called me and stated that we should not have given you the car for the agreed amount. If you would like to keep the car you will need to put down more money. I was completely confused because the entire deal was closed over 72 hrs prior to his call. I asked for answers but never was provided. I submitted a complaint with Corporate pertaining this dealer location. I went back to get another drive out tag on January 22, 2019 because my licence plate had not arrived as of yet. When I went to visit Dealership. The financing mgr. Curtis Jones stated that he is going to get his Fxxkin Car back. He refused to give me another drive out tag and didn't want to acknowledge contract. I wrote a post dated check for my vehicle that he cancelled and kept my trade in and took my vehicle. Now, I have no car or my trade in . I was locked into the Dealership until I called the police regarding this matter. The police told me they never heard of a dealership allow someone to have a vechile for and entire month and then when they arrive to pick up a drive out tag tell them they have no deal. He suggested that I seek legal matter. I am trying to get my trade -in but I am being placed on hold or completely given the run around. I regret ever dealing with this Dealership. Bad investment. Horrible Service Never Again

The entire made the process as easy as possible and worked with me to make the deal happen.

All I wanted for 2018 was a new car! Got it! ... a 2014 Infiniti QX 80. Thanks, Mr. Simmons, Steve O and Curtis (Used Car guy) for all of your help and patience with shipping the car here from Florida. It took longer than I wanted, but it was well worth the wait.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate the diligence of the technician who performed the repairs.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate diligence of the technician who performed the repairs.

This is the third car I have purchased from this dealer and I have always been happy with the service. They work very hard to make it all work for you I am so impressed with the service. From sales to Josh who handles the paper work

Great experience from beginning to end! We will buy from them again for sure.

From working around my schedule, to picking the perfect car for me and my family, Phoebe and the rest of the staff were so helpful and wonderful! I would definitely buy from them again! They even let me participate in their Christmas party while waiting for my car!

Good experience. Not a lot of negotiating on price.

Just bought a Nissan Altima for our daughter and they made the experience great from beginning to end. Lowell, Ed, and Josh went above and beyond and we can’t thank them enough. They made this Christmas one our daughter will never forget!

Tommy kept me updated while my car was being repaired. He was very helpful, courteous, and willing to help me get my car back up and running.

One word, ENJOYABLE. Maybe two, PLEASANT. Okay three, FRIENDLY. Oh well forget the count, they were all very knowledgeable and professional and at the same time made me feel comfortable and no pressure, which was very important to me.

I’m am completely Dissatisfied with what happen today. I Drove 5 hours from Ponchatoula Louisiana to buy a 2003 InfinitI i35. This is about a $4000 car, I’m not expecting it to be perfect, however when I called ahead and gave a deposit to hold the car I asked questions. The questions were direct, like is there any problem with the car? Dose everything work? Is there any rust? I was told NO there nothing wrong with it and it has none of those issues, we are an auto nation store , and all of our vehicles go through a point inspection and reconditioning. Well it was All a lie the car had several issues and was covered in rust, under the car and under the engine compartment. My sales person Phoebe gave me all false information on this vehicle. After I showed no interest in the vehicle she gets her used car manager Curtis or Cortez, he comes over being real short with me, telling me it’s a cheap car and he gave a whole bunch of Excuses which are the tools of the incompetent. All I asked for was Factual information, I hold a completely different Standard when it comes to buying a car cash or finance because, I am also in the car business. I’m a sales manager for a Dodge Chrysler Jeep dealership. I simply was looking for a Particular type of vehicle I found it at AutoNation Nissan of Memphis called to inquire about the vehicle and was bamboozled and lied to. I wasted a whole day five hours driving there five hours driving back home without a vehicle.I did receive my deposit back and it supposed to be credited back to my account I will follow up on that in a few days to see if that happens. In closing I don’t recommend anyone by vehicle from AutoNation Nissan Memphis they’re all about a dollar and could care less about the customer. I’m not some bitter customer or someone trying to steal the spotlight, I’m a normal customer just like anyone else and I demand respect and dignity. I hope that some one higher up in management sees this post and reaches out to me soon. Matter of a fact I’m Calling corporate. Darren Giddens

Our Auto Fraud Attorneys sue car dealerships for fraud and scams such as: Selling the vehicle for more than the advertised price Hiding or failing to disclose prior engine defects and major repairs Our Auto Lawyers helping me Get your money back Return your car to the dealer and get out of your contract Keep your car, but make the dealer pay for repairs or pre-existing damage

Tommy went above and beyond to solve my rattling problem

Bad Service Experience: Since my survey was declined to be sent to me after my recent service experience, I will just do my survey here. My car is 2yrs old and still under warranty. I’ll first start with why I brought my car in, what they “did”, and then finish with the issues from this visit. And I don’t want some generic response from the dealership saying “please contact our GM to discuss your issue”. I was already told the service manager would contact me but it’s been a week and no call yet. 1) My Reason for the Visit: I had an ABS (brake) recall, my steering wheel creaked, I wanted my cabin air filter checked, and I had a few lighting issues (taillight and interior dome lights). 2) What they Did: After almost 2 weeks of being in service, they did the ABS recall, made my steering wheel creak worse & looked at the cabin air filter but did not latch back. My issue with this Visit: 1) Brake Recall: This issue is the reason I resorted to FB since they declined to send me my survey and this should be known. When you replace a major component of a car (like brakes) you should ALWAYS Test Drive the car...they did not. I knew this immediately because of the odometer reading between drop off and Pickup. When brought to the advisors attention before driving away, he made up excuses as to why they don’t do that. Seriously? That is a major lawsuit waiting to happen! 2) My steering wheel sounded worse when I picked up my car. Sure they looked at it and they did something but who knows what. It definitely was not the right part they chose to go with. The advisor made up the excuse that all cars in my model creak like that. Really? That’s the answer he chose to go with? Just tell me the tech doesn’t know how to fix it. 3) After checking the cabin air filter the tech did not latch it back. It sounded like I had an air leak flowing through my cabin on my way home. 4) At this point, I don’t think any of my lights were ever looked at. The next day, I made an appointment with another dealership. They fixed my steering wheel, cabin air filter and my taillight and I had my car back in 2 days. I fell in love with this particular dealership due to my sales experience. This is my second car I’ve purchased from this dealership and I chose to go here for service because I thought I’d get the same experience from them. I was very wrong. I seriously had thoughts of selling my car after this experience and go to a different model. Now that my car is fixed I love my car again.

Jon Tyler and Keith Mitchell were very helpful and made trading for our new 2018 Nissan Armada a nice experience.

I left my car there for a week to while I went out of town. All I needed was two new tires. When I came back to pick it up, they said it wasn’t ready.. “they thought I was coming back tomorrow” my car sat there for a whole week and nothing was done to it.. way to wait till the last minute! The guy helping me told me To download a coupon to make it cheaper.. he failed to mention I couldn’t use it on tires. Not coming back to this location.

Very good experience. Fabian was excellent - knowledgeable and helpful but no pressure which I appreciated and helped seal the deal.

Thanks once again to Umut Gurbuz and the staff at AutoNation Hacks Cross for the shockingly easy and positive car-buying experience. I love my new Kicks and am happy to recommend this dealership and my salesperson to my network.

I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to confiscate it because it was at risk of blowing up, and they couldn't provide a rental car until tomorrow. When I explained I was 50 miles from home, they told me I'd have to find and pay for my own rental car today. I asked for my oil change to be comped because of this inconvenience and extra expense and was told they don't give discounts on oil changes. They showed absolutely zero concern over my being stranded 50 miles from home.

Steve O baby he da Man go and see him

Bad service bad customer service And this steal stuff from your car I have did a police report And please if anybody ever have an issue you can call customer service and do complaints about this dealer

It very nice, got the vehicle I wanted. Everyone was so nice.

Great Service department even though they did not honor my oil change coupon. It was expired, however I bought a new car and had two coupons and do all in town driving so this was only my second oil change.

BEWARE!!! I live in Nashville Tennessee and found a car that I have been looking for, for a while at AutoNation Nissan in Memphis. I spoke with the internet salesman Brady Cayet and we agreed on the price for the car and I was informed the car was in great shape and ready to go, and I also have text proving that’s what I was told. I drove 3 1/2 hours to this dealership and when I saw the car it was a nightmare. The back bumper was broken, there was over 20 scratches to the clear coat on the body and more then 7 places where the paint had been scratched to the metal. The c pillars had dents in both sides and every corner of the front and rear bumper had been hit, and the windshield was cracked severely. I was not informed whatsoever of all this damage. I spoke with Derek Hinson one of their managers and he offered $1500 to cover the repairs and the rental for the time it would take to fix the car. I would have to find the body shop and get it fixed. He said that whatever wasn’t covered was on me. I can’t beleive a dealership would sell a car this way and not even tell a customer who is driving as far as I did for a car of all the damages. I was very disappointed and asked if they would even take care of my gas back home and they wouldn’t. Choose a different dealership for your car needs, because this one needs some new management.

best customer service ever

My Customer Service Specialist was great! He gave good advise. He seemed very honest about my car needs.

I recommend Charles Wall at Auto Nation Nissan if you need to visit the service dept for your vehicle. He was very courteous and professional. He explained to me what my car needed and he got me in and out in a short period of time. Although, I didn't buy my car there, I will continue to get it services there because of the good treatment I received from Mr. Charles Wall. Glenda Stone

Great customer service. I will suggest my friends and family buy their car from them. Thanks Lowell Wherry!!

Just was a good experience. They worked very well with me an they only had my care 1 day

The team here was amazing. Mariah was a joy to work with. She kept me up to date on the status of my vehicle, helped me get a rental car, and was very friendly and professional. I will definitely continue to get my service done here.

Teshie Dotson Sales Consultant the best car salesperson I have brought a car from yet if you need a nice car hit her up at 901-759-6140

Service people were very nice. Informed me when my vehicle would be ready. It was earlier than the time provided

My service was fast and friendly. Everyone at the dealership was friendly and very helpful. I will definitely be back

They handled three substantial tasks and still had my car ready on time.

Very pleased all around with the service and the people

I will not take my car to any other dealership. Staff is always so helpful and friendly.

Excellent service from the service dept manager........

Service department: Having our Leaf serviced here. Courtesy and customer care is top notch. We felt special and welcomed, and after our initial contact by phone, everything was waiting for us when we arrived, including a rental car. Still waiting on the new lithium battery to be delivered and installed after a week, but that usually takes a few days, and they warned us of that in the beginning. Thank you, Tommy Hopper! Sales department: the morning we dropped off our Leaf for service, our other vehicle, a 2006 Saturn Vue, died. We returned to Autonation that afternoon to purchase another vehicle to replace the Vue. Tesh Dotson was so helpful and patient with us! We looked at 3 different used vehicles and finally settled on a 2017 Nissan Altima that we LOVE. Everyone we worked with was friendly and helpful, and it was one of our best car-buying experiences ever. Thank you, Tesh Dotson and Booker T. Johnson!

It was good. There was no sale. Pressure.,service was fast and the wait was good.

I went in for a simple oil change at 4:30 in the afternoon without an appointment and one of the employees in the service department got me in and out in 45 mins.

I traveled from Dallas to Memphis and in the middle of the trip my check engine light came on ... I sort of got a little nervous about it but I made it to Memphis. The first thing the next morning I took my car to AutoNation. I am Extremely satisfied with the attention they gave to my then current situation, making sure I had a safe, problem-free trip back to Dallas..They came out and explained every step of trouble shooting performed and the results..They did not stop until they were confident the problem was resolved and made sure I was comfortable with their findings...AutoNation Nissan You Rock!!!

Excellent Customers Services! All your staff took a moment to connect with me the customers during drop off and pick up time. I dropped my car off Monday, expected completion maybe three days or more. Hacks Cross AutoNation Nissan of Memphis deliver services completion on Tuesday Morning. I received a call the next day to pick up my car. Your Service Advisor: Mariah explains what was on my invoice sheets and addition documents given. Thanks you!!!

Very quick & easy. Staff was very helpful and friendly.

I received excellent service on a recall visit with my 10 year old Murano. I have not had the car back long enough to judge the quality of repairs, but so far everything seems great!

Pleasant. Service was great. Dealership close to home. Was able to get appointment same day I called for service.

I made an appointment and they got to me pretty quick. I guess the service department was so busy they seemed to half listen to me when I told them what I wanted to be check on my Juke. Then, they called to tell me what all I needed done to get everything "fixed". I was quoted over $500 for breaks and another $300 for all the items that "just need to be done because of the age of my car". I seriously just opted in to only have my oil changed and tires rotated, then took it somewhere else and had all the work done on things that actually needed to be changed for $100. I get that money needs to be made, but I'm sure it is the insane labor cost that puts it so incredibly high. I saved myself about around $700 by not actually getting the work done here. Honestly, I live so close to Autonation, but may not go back due to this.

I've had my vehicle serviced at AutoNation many time and they have always delivered very good service. Thank AutoNation keep up the good work.

Bought a new 2018 Nissan Altima SR from Lowell last weekend and the experience was so smooth and easy. This was my second time buying from Auto Nation and I will never buy from anywhere else!

Easy drop off, quick service, nice customer service.

This place is nothing but amazing. They took care all of my needs with no questions asked. I love autonation Nissan and I would recommend anyone here . :)

I had my car fixed here but in the process my vehicle was damaged. But the service manager was awesome got my car fixed in same shape it was when I took it in. Also provided me a vehicle to use while repairs where made.

My sales guy was awesome and super helpful. He found the car I was looking for!

Found truck I wanted quickly. the salesman was very helpful, and I purchased the vehicle promptly

Fast and easy. Nice people to wok with. Kept me informed on work being done.

Held car for 3 days and did not even have part in stock.

The service and buying process was excellent. Great teamwork displayed by Taylor, Jeremy, and Josh. Thank you all for your help!

Jason and the service writers are good people. I enjoy my visits.

Everyone is so warm/ welcoming and helpful in so many ways!

Service Manager Dave was very personable and my wait time for an oil change and tire rotation and balance was about 1 1/2. Nissan keeps me updated on what is to be done with the servicing of my truck.

Everyone was very helpful and worked with us through every step of the process.

Our salesman was very knowledgeable and professional. Nothing was missed, and the car was in perfect condition when when delivered to us. The salesman spent an hour in the car with us, showing us the different features, how to use the Navigation system, etc. We drove the car several times before purchasing it, and he was very patient and helpful. I highly recommend Auto Nation Nissan!

I'd just like to say thanks to AutoNation Nissan Service department for the outstanding service I've received on such short notice. Y'all are the best!

Great car buying experience. Great customer service, no fuss purchase! Would definitely recommend!

Always great service at AutoNation Nissan on Hacks Cross

Great !! always conduct professional and great service !!

Great! Everyone was very friendly and the salesman was very good.

Vehicle scheduled for Oil change and filter. After being serviced, I was shocked to learn that in addition to oil change, they had also rotated the tires. Had they checked the service record, they would have seen that the tires were rotated last September. The vehicle still has only 6295 (ca.) miles. I don't think that calls for the tires to be rotated twice with only that many miles. The service person did adjust the bill accordingly.

Daniel in the service department took great care of my needs!!

The service advisor was very friendly and explained what was done on my car.

Great cars at great prices and a wonderful staff willing to work for you. Thanks for a great new car buying experience!

My experience was very good want I was treated with kindness

The visit at the Nissan Dealership was quick enjoyable. I had access to Krispy Kreme donuts, fresh fruit, water, fruit bars, coffee, popcorn, etc... I waited for 1 hour and 15 mins for the dealership to finish my oil change. I didn't mind waiting because I was consumed with food, tv, and free WiFi.

Great experience buying our new vehicle from them. Everyone aimed to please and were so friendly. Loved our salesman, Lavarius Lewis! And Mariah rocks in service!

My car was due for regular servicing. My car was immediately taken in upon arrival and refreshments were offered while I waited. I was notified that something wasn't done at the 30k mile service, which I hadn't owned the car at that time. So everything went well and I was in and out in no time. Very friendly, customer oriented dealership.

Pleasant experience at this location, friendly atmosphere and fast service.

I had a great experience with this dealership. Jon and Ed were excellent salesmen and very very knowledgeable of the vehicles they sell. Josh in finance way wonderful. He did an excellent job, in working with me to get the prices I needed.

Nail in tire... Tire not in stock but sent soneone to pick up vs having to bring back another day...

fast service, courteous, easy to work with , close to home

Mr. Calvin my sales Consultant was very knowledgeable and has good people skills

Thanks AutoNation for taking such good care of us!

I called Jon Tyler to get my oil changed in my 2016 Nissan Rouge that Jon sold me. I had to reschedule. Not a problem at all got my oil changed the Staff was very nice. Thanks again Auto nation of Memphis and Mr. Jon Tyler

I was interested in a used minivan that was on their lot. I sent a internet inquiry. I was responded to promptly by a auto response. I was called the next day by a salesman. We had several lengthy conversations about the vehicle. My wife and I where going to drive 5 hours to buy this vehicle all of the sudden in the afternoon the salesman stopped all communications. He called me the next day toward the end of the day and said the vehicle had sold that afternoon before. I was planning on driving that morning had I not waited to hear from him before beginning my journey I would have been even more upset than I am about the lack of communication.

Great service! Management went above and beyond to make sure my experience was a good one. I will definitely be back to visit again!

Awesome Service and Sales Departments!!! All of the employees are so friendly and helpful.

I had a wonderful experience. I had my 2016 Altima serviced. The young man that helped me was named Daniel and he could not have been more helpful. He got me in and out very quickly and all the services I told him I wanted were done. This young man manners were wonderful and that is saying something now days. The services were great. Thank you

AWESOME SERVICE DEPT. DOUG AND HIS CREW VERY PROFESSIONAL AND THOUROUGH. WOULD DEFINATELY RECOMEND THE SERVICE DEPARTMENT AT AUTONATION.

I had an awesome experience. The dealer was very helpful.

My Appt. was at 8:30am. I needed an oil change and had to tell the person I had free oil change. 35 minutes later, he comes back and says I need a new rear window wiper blade, a brake flush and replace cabin filter. I ask to see the work order and said I have a versa with NO rear wiper blade and car is 14 months old and does not need a brake flush. I had to go check on my car, and it was ready. They had one person checking everyone out. Bobby tried to charge me for an oil change, and had to remind him of my extended warranty. This was the worst experience I have had at this dealership

AutoNation Nissan always does a great job when servicing my Altima

My new nissan sentra i purchased at autonation nissan was a great exprience thanks guys

Always receive great service . The staff is friendly.

always courteous, exceptional service. everyone is friendly. wouldn't go anywhere else