Very awesome love the customer service

Came in for an oil change. It was in and out very fast, and respectful people

The sales person was extremely nice and knowledgeable. He was extremely helpful throughout the entire buying process. He wasn't too pushy, but definitely was open for any questions I had and need answered.

Great service and excellent customer service!

Very nice salesman. Willing to go out of his way to help us.

Energy was off the chain and check the tire and fix it.

I’m very fortunate my parents purchased and paid off a 2015 Nissan Sentra in 2016 for me as a graduation present. Ever since I’ve had it Auto Nation Nissan Memphis has screwed us ROYALLY. 1)if you want to make an appointment, expect to make several phone calls, be on hold, rude answers with no real information, and your car to still experience issues after issues. 2) once I had to bring my car back 4 times to fix an issue they would not double check or correctly fix - over a broken tail light- 2 times where I waited 45+ minutes in the waiting room for them to tell me they didn’t have th part to fix it that day 3) I have 100,000 mile warranty with them. I called several times the last few days to see if my warranty would cover the thing that needed to be fixed and a tow (which is under my warranty/manual when my parents bought the car)- the woman on the phone today told me my car (which was inoperable) had to PHYSICALLY be on the lot to check / even tho over the phone they confused my sisters car and I for YEARS even with several corrections by the VIN number. 4) once I just needed my wheel lock replaced and the one off hacks told me I had to replace all the locks ($100+) , thankfully the only woman advisor took my outside and told me to drive to the farther Nissan to get just the lock replaced (a $30 charge) 5) the time it took me 3+ times to get my brake fixed, the rear middle brake light (which wasn’t the initial issue) was out as if no one check to see if it was all fine for the customer to pick it up the next day (I had taken off days off work for this). I was very upset and still , no remorse. My parents and I have spent hundreds and thousands of dollars there , purchasing new cars etc. they still have NO CARE for their CUSTOMERS, including the GM. I plead you plead , DONT buy a vehicle from them and certainly don’t expect service. It’s so disgusting and disappointing. If you need more, check their other reviews. Please go elsewhere and not waste your hard earned time or money.

It was a painless experience. Adrian Scott took great care of us from the beginning to the end of the process.

Out of all the Nissan Dealerships ive visited in NY for service this place by far is the best. My service advisor Ashlyne kept me updated on my vehicle as well as the arrival of my part. Ive never had that at the other Nissans ive visited. Ashlyne was great and very professional. I will definitely be there for my service needs. Thank you

A recall to be serviced and other items to take care of. All done to my expectations.

Always exceptional service!

Very clean,and respectful,👍

My wife was experiencing problems with her 2014 Nissan. We brought it in for servicing and our experience was great. We really appreciate the service that we recieved.

I had an amazing experience here and it was the first time I’ve brought my car to this dealership. I had been having a lot of issues and other places couldn’t figure out what was wrong. The staff and mechanic were so attentive. He took it back immediately and called me with the problems, fixed it and my Pathfinder is running like new!

If you own a Nissan I highly recommend you not have it serviced at AutoNation Nissan of Memphis. We took our Altima there for two items for repair. No word from them for SEVEN days. After EIGHT phone calls, two voicemails and a message, no one called back. A chat session with the online person behind the keyboard yielded no response. Went to pick up the car today and discovered NOTHING had been repaired. It had not been touched for eight days, just sat in the lot. The dealership does not even answer most of the phone calls to the main number. The coward dealership manager went to get his business card for me and was to bring it out to me- he never did. I placed a call to Auto Nation headquarters in Ft. Lauderdale and am waiting for a response. I will never do business with AutoNation Nissan of Memphis, or Auto Nation, again.

This is my second time here in the last two months. Customer service is horrible. The last month I made an appointment for an oil change and front brakes. I waited 4 and half hours just to be told that I needed front brakes. That's what the hell I was there for. So in that 4 hours I only got an oil change. I could have made oil from scratch in four hours. I called and talk to the manager , he apologize and told me to call him when I can bring it back in. I called and left plenty of messages. He did not return one phone call and after you put a bad review, they comment and tell you to call the General manager. I did, they didn't pick up or return my message . I went in today to get my brakes done. The lady remember me, she told the manager. He didn't give no care in the world, but he told me to call him and he would take care of it. I guess him talking care of the problem was for me to wait another 4 hours and pay full price. I was just so happy to leave. I will never return to this location again. I will never buy another Nissan vehicle in my life. Before , Nissan was the only vehicles I will drive. I bought my last two vehicles brand new from this dealership, so I probably paid off Matt ( the manager) house. I see why the other employees customer service is bad, look at their boss. Please don't comment under this review with call this number, no you call me. My number is on file. I will not watse another second on Nissan. People read the reviews, enter this dealership at your own risk.

Great car buying experience. Salesman Jon Tyler is very knowledgeable about the Nissan products. He made my mom and I feel very comfortable throughout the whole process.

Steve O was my Salesman and Ed was my Finance Manager. They made my first experience with Nissan a great one. In fact I referred 2 people who also purchased new vehicles after me at Auto Nation at Hack Cross location

Worst SERVICE ever! ATTITUDES are HORRIBLE! I waited 5 HOURS for a oil change! And I had a scheduled appointment @8 this morning! I DO NOT recommend this crappy place to anyone! HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE ‼️

Great. Very knowledgeable about their job. The Service Advisor i had was wonderful. She kept me up to date on what was going on with my car and kept asking me if there was anything I needed. Her name is Ashlyne.

Started off a little rocky but in The end got my wife the SUV she wanted...Musa is a ROCKSTAR!!! Thank You for everything!!!

Very customer friendly. High level of professionalism. Mr. Patrick Henderson is one of the most knowledgeable car salesman I've met in all of my car buying experiences. He truly strives for customer satisfaction in every way possible. Big Thanks

We had a car warranty from another company that I was paying a great for(powertrain only) . But it was worthless, so I purchased a better plan with Nissan Auto Nation. Thank you

Friendly staff. completed work in timely and accurate manner

Kenny Hubbard and Shannon Mayes were both awesome to work with!

Dawud is great!!!! Very friendly staff. Will work with you on what you need.

They did a double oil change to make sure the gunk in my engine was out. Many Thanks.

We bought our vehicle from here and have regretted it since. Anytime we have a problem and have to call they just tell us basically it's too bad. We are very hurt by how we have been treated especially when we came here on a recommendation from family. They got us to buy the vehicle then dropped us without a card in the world. WE were not important the SALE was all they wanted!

Helpful, friendly, courteous

I loved my experience at Nissan. I was kept informed about the work done and any work that should be performed in upcoming visits. The employees were friendly as well as the atmosphere inviting. I will definitely come back.

bought a frontier

Patrick Henderson and Keith Mitchell! What A Great Team AutoNation Memphis Has Built! I Talked With Them Both Several Times For Two Days! Never Stepped A Foot On The Property Until Time To Sign Closing Papers! Then Meeting JD in (Finance) Just Remarkable Customer Service By All Three Men! I Brought My Fiancée In Back In April 2020 To AutoNation Memphis, She Leased A 2020 Black Nissan Rouge (Black Pearl)! She Loved it And I Became Jealous! So Here We Are Now With My 2020 Black Nissan Armada ( Dark Knight)... We Both Love AutoNation Memphis! Great People with Great Customer Service Skills! Thanks You All So Much!

Process went well, informed of steps in process. Did not expect process to be completed same day. Needed a ride home, no problem, agent rode with us back home and took car back. Very good experience.

The service was excellent! Superior customer service. I have no complaints.

The staff was very caring and worked with my budget to get me in something I love. Highly recommend!

The team took good care of my vechicle😊, but for future reference if you touch the temperature in my vechicle put it back like I left it🥰

I was met outside by Dawud and he took very good care of me from the start. I told him what I was looking for and how much I was willing to spend. Dawud never pressured me in the least bit. He took me to test drive the vehicle and took his time showing me all of the extra features. We agreed on a price that evening and I would come back the following day to make my purchase. That happened to be Dawud's day off, but he insisted he would come in anyway. I needed to drop my rental car off before heading to the dealership and I didn't have anyone to assist me. Dawud picked me up from Enterprise and brought me to AutoNation. I finished up my paperwork and he took me outside to my brand new Rogue. It had a big red bow on the hood and was so shiny and clean. That was such a treat and made it so special for me. We even took a picture together in front of my car. Dawud has reached out several times making sure everything was satisfactory and to see if I had any questions. I am very impressed by his exceptional customer service and also the exceptional customer service I received from Keith Mitchell. I will definitely recommend family and friends to AutoNation and will be back myself!!!!

I had an Awesome experience. Everyone there was friendly, helpful and efficient.

My experience was awesome and the staff who served me we great they answered all my questions I would definitely come back and refer a friend or family.

I have always enjoyed the world class customer service that staff provides at the Nissan Memphis location in addition to the speedy completion time of service.

Been with this location for 5 years. Always superior and excellent Customer Service and has never ever been anything less. Best place ever

It was exceptional. Phoebe was extremely professional and caring which is not common in the car business. Ken Hubbard was very understanding and a fountain of knowledge. And my finance manager D., was great. I’m normally a bundle of nerves in the finance office but he made me feel so at ease. I am so impressed with the whole AutoNation Nissan experience.

Great experience from the beginning to the end.

They made buying a car the best experience ever! I hadn't plan to make a purchase when I did because I was still shopping around for the best deal. I was looking for a good used vehicle for my daughter who's in college. I'd found a Rogue on their website & that's what I wanted to see. However Shannon, the sales associate showed me a newer model with added security features, dealer warranty, manufacturer's warranty, and a few extra perks for less than a thousand dollars more. Needless to say I purchased that vehicle. Thanks to Shannon & Ken, the sales manager for such a wonderful experience. I will definitely recommend Auto Nation Nissan on Hacks Cross. Everyone there was pleasantly nice & super friendly!

I had a great experience at Autonation Nissan on 9/8/20. My salesman Alonzo Washington was very attentative to my needs in a new car. He discussed in detail two options and let me decide which would eork best for me. He patiently explained the functions and safety features of my car. Keith Mitchell was also very attentive and kind. Josh Robinson also provided excellent customer service and made me laugh!

It was GREAT!!

My service advisor was very attentive to my needs and kept me informed of their progress.

Great!

My service today was pleasant and timely. Great customer service! Thanks

Larry took care of everything and gave excellent customer service

Your dealership provided one of the best car buying experiences we have had. We appreciated your team's attention in explaining the systems of the car and the willingness to take time if we needed further information. We received their cooperation in negotiating and felt we were offered a fair deal.

My experience at Autonation at Hacks Cross was absolutely amazing!! My sales person, Patrick Henderson, his manager and my fianance person, Demetrius(sorry if spelled wrong) were all outstanding! I have never had such a helpful welcoming experience at a dealership EVER and I have purchased 5 cars prior to this one from other places. These three men are the best of the best. Every path I crossed was awesome. The staff was very polite and helpful.

Adrian is the best salesman we've ever encountered. He was knowledgeable about the inventory. We appreciated the fact that he wasn't pushing us to buy (most customers hate that) something. He worked with us to get the best deal possible! My wife loves her new car (Adrian recommended the color). We will definitely do business with him again.

Everyone was friendly. Not just the salesman who are friendly at other dealership until you walk away. I mean Everyone. All the way up to the general manager. Thank you all not just my new ride but my experience!

I had an excellent experience on yesterday. I have previously taken my vehicle to get a diagnosis at another Nissan dealership. I was told that they could not find anything wrong. John the technician took the time to diagnose the issue. He went beyond my expectations. My service advisor Mimi provided excellent customer service. I can't thank you both enough.

Larry was the best yet! I always have a good experience here but this was even better!

It was a great experience from the moment I walked through the doors. The team was very helpful and courteous. I would recommend this dealership to anyone looking to buy or lease a new car. I definitely will be back.

Everything was great & professional from the service to the rental car. I will definitely be back for all of my car care needs

Thanks for the brakes work done on my 2016 maxima job well done I'm a satisfied customer

Nikki Deloach in customer services is a great worker she let me know what was going on with my vehicle and call me when it's was ready job well done thanks Autonation Nissan I will always bring my car there for whatever it needs

I couldn’t ask for a better this people are the best very professional. Specially to Patrick who help us very attentive and answer all our questions.

Good wonderful clean customer service

Awesome sales lady Phoebe Miller and it felt like more dealing with family than a dealership. Everyone was helpful and friendly.

excellent

On 6 August, I initially planned to get my 2011 Murano repaired. Daniel Parks, Assistant Service Manager, was on-target helping me weigh my options. When I decided to trade in the 2011 model for a 2020 Murano Platinum, I worked with Dawud Beyah, Sales Associate. Dawud was also quite helpful, sharing insight about the 2020 Murano and the trade-in process. Both men were highly professional and knowledgeable. They made my experience enjoyable and productive. I give each man the highest marks.

I really appreciate Fabian a lot he gave me all the information that I needed without being overwhelming. I was hesitant to get a new vehicle but he made the whole experience a breeze

Very pleasant.

Service Advisor was awesome

I was in and out in no time. I was beyond surprised

Sonya made sure I was taken care of

I've honestly never had such a great experience at a car dealership. The team did everything to find me the suv that I was looking for and within my budget! I highly recommend this dealership!

Outstanding.....Cost Effective .....Employees Speaking as they walked by... Now I See A Lot Of Diversity.... The Guy That Greeted Me Upon Pulling Into The Center Was Extremely Nice...He Took My Keys And Showed Me To My Representative..... Keep Up The Good Work... AutoNation ROCK

Helpful salespeople, good selection of vehicles

Great Customer Service Friendly Family Environment

Larry was great

Patrick provided the customer experience ever. I love my car!

The Sales Person and the Manager were very helpful with making my 16 years old's first car a success,

Your new tec that helped me was on top of my issues and had the answer to my vehicle problems planned so we can stay on top of any new problems

Very pleased

My air went out in my truck and Sonya was so helpful and made the experience fun...

GOOD

Mr. Larry was very helpful while I was there. He explained everything I needed to know!

I didn’t get the gentleman’s name who greeted me at the door but he was very welcoming. I pulled in and was walking towards the door when he asked if I was there for an oil changed and immediately asked me to pull my car in to the service area. He took the key off my key chain for me & the young lady with glasses who took my information was just as nice and professional. It literally probably took me only 7-10 mins to drop off my car, 1hr for service and my car was ready for pick up!

I always have a pleasant experience there. They are ver professional & on point.

Sonya took GREAT CARE OF ME!!!! She made sure that I had a way home from the shop and when my car was ready she made sure that someone came and picked me up from home. All the staff was COURTEOUS AND FRIENDLY!! They explained every thing that needed to be done to my car before the work was done.

Daniel did great! He hustles. Kept me informed. Courteous. Knowledgeable.

We had a very good experience. Our contact person at the location was friendly and helpful!

The service was great! The employees are very nice and helpful and explain everything with detail!

My experience was a very satisfying one. I really appreciate all the effort the team did in order to make sure I left there with a car. Everyone was so friendly , concerned, and made sure I was fine. Special shout out to Ed the General Manager, Ken and Josh in Finances , and my salesman Patrick.

Daniel is always great to work with whenever I bring my car in to be serviced.

I received great service here!!! Steve O. my salesman, took time to give me honest answers to all my questions. He went the extra mile. He noticed the air wasn’t blowing as cool as it should and I had damage to brake light lenses. They ordered the part the same day. Topped off my coolant and replaced the part the next day!!! I received a great car note and an excellent price for insurance!!!! I recommend anyone to go see them!!!! Autonation Nissan

I have never had a more pleasant car buying experience! Mr. Patrick Henderson is a refreshing asset to your organization. He immediately put me at ease, found common ground, and I left there with a new friend. Your entire team, from Patrick to the sales manager and the finance gentleman were all just as personable and accommodating. The only thing I'm not crazy about is the Goodyear tires. I have found in the past that they ride like log wagons and are soft. In my case, they dry rot before I can get much use out of them. But overall, Patrick is my new car sales associate!!!!

I had an excellent buying experience at Autonation Nissan. I came out with a better vehicle than the one I searched for due to the salesman's great recommendation. I will definitely recommend Autonation Nissan and will be back forsure. Genuine business minded people with the customers in mind.

I have always had a great experience when I take my vehicle in. The customer service is always excellent.

Awesome friendly people, no pressure to buy!

did a great job

I was very satisfied with the service I received on Saturday., as always I will as long as I own a Nissan will definitely keep bringing my car into the service center.

everything went very smooth

It was amazing! I got everything done in less than an hour.

Very smooth process. Everyone was very professional, informative and friendly.

The people were nice. They did kept me in mind of their services by offering me discounts and cleaning my car too.

I've been a customer for several years now. Everyone is always very nice and professional. My truck had some serious problems but they were resolved and, thankfully, under warranty.

MS P. Miller was amazing best car buying experience i have ever had!! Thank you!!

I didn't have an appointment and I didn't have to wait long. Good customer service as usual.

My visit was good and quick. Customer service made me feel comfortable, the service was excellent.

Claudia Mason was great. Ask for her for your sales rep

Everyone was great. The only thing was the wait time was long.

Great service and an easy buying process!

Excellent service.

Our experience with Autonation Nissan was the best! The saleswoman Claudia Mason was very professional and attentive to our needs. We went to just look at cars and left with an Acura TLX. She was very knowledgeable and has a great personality. The Sales/Finance Managers Kenneth Hubbard/Joshua Robinson were professional and made purchasing smooth until the deal was completed. Thank you for your services and making our purchase a memorable experience.

Let me start off by saying this was the most pleasing and relaxed car purchase I have ever endured ! Patrick is the most knowledgeable, professional and honest Car Sales Specialist you will ever meet. If you’re in the market for a vehicle.....Please ask for Patrick at Autonation on Hacks Cross Rd...You will not be disappointed. I can’t emphasize it enough how kind everyone was Ken and Ed(GM). I LOVED my experience. I nominate Patrick for the Salesperson of the YEAR!!!!

Daniel the service man is the BEST and Nissan should do everything possible to keep him on-board! Great customer service and he's a man of his word!

everyone has great personalities .overall great experience for a first time cash buy🧡

Had exactly what was needed and it was done in a reasonable time

Patrick Henderson was the best salesman ever !!! He listened to what I wanted, guided me through everything step ! Between finding the perfect suv for me, helping me get insurance and everything else ! I will most definitely be coming back and referring everyone I know !

The clerk was really nice & helpful. I don't recall her name but she just recently transferred from the AutoNation Honda. Daniel usually takes care of my car & he is always helpful as well. I appreciate how helpful everyone is everytime I've come. The sales staff & service have treated me well since 2018 when I bought my car from AutoNation. It means a lot to see the GM walking around, talking with the staff & those being serviced to make sure all of our needs are met. I would definitely recommend AutoNation Nissan to my friends and family.

I was extremely pleased with the staff helpfulness at your facility.

Steve was fantastic. By far the best service we have ever received from a salesman.

Friendly and courteous . Had to purchase new car due accident. Salesman found exactly car for me. Love this dealership.

everything was great!!

Appointment was timely, staff friendly and service quick.

The best experience ever working with any car Company. I love their great Customer service.

He was helping me in anyway he could

My service associate was amazing. She was very helpful on an extremely busy day.

They went above and beyond to make sure I was satisfied and knowledgeable about the vehicle.

Absolutely Fantastic! From the moment we hit the parking lot! Courtesy and Respect every step of the way! They explained everything they and thru! Financed explained! Payments explained, warranty explained in full. Main thing is that we knew it was right! Thank You AutoNation and Mr. A. Washington!!!

Everyone was polite and courtesy during my Saturday visit. Phoebe was amazing, I will be sending her referrals to her.

The entire staff was courtesy and very professional to make the experience was pleasant. I would not take my car anywhere else.

I went for an oil change. They thoroughly checked my car and told me what may need some attention in the future. The customer service was excellent. Everyone was pleasant.

Excellent service/customer service

The customer service I received from the AutoNation Nissan staff was beyond compare. I have never walked into a dealership and felt so welcomed and taken care of. AutoNation Nissan made me feel like they were my family. Words can not suffice to explain how great my experience was.Everything was perfect. My car is perfect. Fabian, Keith, & Demetrius are the best.

Everyone in the service department was friendly, welcoming and so easy to work with!

Shannon was great. She knew everything about that car! Very polite, very professional. She was able to answer, or get the answer to all of our questions.

Very respectful, organized, & well-mannered! Love the professionalism!

Fast and friendly service

Just purchased my 2020 Altima SR and they went above and beyond. They got me exactly where I wanted to be. Drove 3 hours to purchase from them!!

Very friendly and professional staff. They listened and I did not feel price gouged as most dealership over charge for everything.

Great to work with. Very helpful and knowledgeable

YALL!! DONT LOOK ANY FURTHER!! AutoNation Nissan is the BEST place to purchase your new car! Hands down easiest and most fun buying process I’ve ever had. Fast, friendly service and so much fun! Phoebe was such an amazing help finding me the exact Altima I wanted with all the features and Ed was so wonderful with numbers!! I was SHOCKED at the amazing deal they came back with! I’m telling you!! This is the way a car dealership should be ran!! I drove from Arkansas (2.5 hours) to buy this car and I was not disappointed!! THANK YOU AUTONATION MEMPHIS!!

My sells man Patrick was very helpfull and my experience was great...

Thank you Steve O! We have been doing business together about 15 years now! Thank you for your commitment to my family! Things really change at Autonation Nissan, but your service has remained the same! BP

fantastic

The experience was more than I could of asked for. It was simple and easy. The car I wanted they worked hard for me to get it at the price I wanted. Will definitely recommend them to anyone looking to purchase a vehicle.

Service was excellent. My car was washed after being serviced.

Awesome services.

The overall experience was excellent. No undue pressure and both the Sales Manager (Phoebe Miller) & the General Manager (Ed Lewis) made us feel like we were very important to the business. This was the FIRST truly smooth auto buying experience that I've had in over 35 years of purchasing vehicles. Great job AutoNation Nissan! We WILL be back!

My experience was just what I expected. I love Nissan Auto they have the best hospitality.

Great staff! Went above and beyond my expectations! I can always depend on them!

Great

My experience was perfect.. I was able get everything completed for my car and I did not have an appointment at that time

Great service

great

My sales associate helped me find my perfect car! It had all the features I wanted!

excellent service, the young man at the service desk as you enter is what customer service is all about.

Daniel was my Service Representative and my experience with him was excellent, he was detailed on the repairs my car needed. Also, every time I visited for service Im greeted with a smile and thats appreciated. Kudos Daniel and the other service representatives at Autonation Nissan ❤🙏

Everyone was kind and very helpful.

Facility clean, personnel pleasant and helpful.

Excellent! AutoNation Nissan has a Great Team

Awesome.....

Zakary Jones was very attentive to me. I love how he went above and beyond the call of duty pricing me some tires that was within my budget and I am schedule to come back Friday to get my tires put on.

I have never had a car buying experience to go so easy. Everyone was so helpful and I'll differently go back

Everyone did an excellent job in accommodating my needs. From Shannon my saleswoman to the General Manager!!! Every conversation offered nothing but laughter and ideas! I’m so happy with my purchase and I wanna thank everyone who had anything to do with it. They really took care of me. Melissa Isom

Fabian Rouser is a great salesman.

Advisers are friendly and efficient. I can count on top quality care for my car!

happy

Nissan is closed. The manufacturer is closed but you people are open? You are allowing people to break the city wide lockdown encouraging people to bring their car in! You obviously allow the mighty dollar to rule your world!!!

Honestly, saying my last service experience met my expectations is a little misleading. Over the years I have learned to expect outstanding service at Autonation Nissan and this trip met those expectations. Outstanding service, in my opinion, is the norm at this location, especially with employees like Nikki DeLoach. Keep up the good work.

Fabian was Outstanding!!

Fast and friendly service.

Great customer service. Efficient and quick.

The salesman were very helpful and respectful. The whole team was excellent got me in and out in a timely & fashionable manner! Thanks Auto nation!

The people there all made me feel comfortable. You would have thought I was buying the most expensive car on the lot. The entire sales team was patient with me. The most important thing to me is I felt like I got a good fair deal on the purchase I made.

Daniel and the manger always take great care of me!

Great customer service!!!

Patrick and everyone assisting me was amazing!

Phoebe was wonderful! Very personable and made sure all of our questions were answered. Great salesperson.

Great buying experience

The Service that I experienced was great Hospitality and I enjoyed it fast service and comfort .

Quick and fast! Great service.

Excellent

Awesome!

Absolutely the best experience ever ‼️

Outstanding and Dedicated Crew!

Our contact was extremely helpful and polite. Will recommend him to anyone seeking service. I would suggest that others in the service check in area be informed to be a little more helpful. I was actually ignored by the other gentleman setting at the desk. I had to intimate the conversation to find my representative. My representative was busy helping another costumer.

Perfection

I just purchased a car with Patrick Henderson, he was EXCELLENT!

Great customer service in the service department

experience no problems. workers were attentive and concern.

Everything went great.. Mr. Dennis and Nikki gave me excellent customer service.. The whole team of auto nation nissan on hacks cross are the bomb.. Always friendly and surpass what we call customer satisfaction.

Dawud is very personable and helpful.

Excellent service

I love the staff, Steve was great an giving me what I need. The staff was very professional and talk like I was part of the Nissan family, this is my second Altima and I will keep coming back because because Nissan is my family too.

Erica was the sweetest and most patient sales-Woman I have ever met! I did not feel rushed and when I decided to swap out of the Infiniti into the 2020 Altima, she was extremely helpful, understanding and enjoyable to work with. She (Erica) did not pressure me into anything that I did not want, and explained every single charge that was on my invoice; taking off coverage that I did not want. I had the best experience there and with her. and I am recommending this place to everyone that I come into contact with. Being from Birmingham Alabama, I did not know anyone here. After speaking with Erica and experiencing her exceptional sales skills, I felt comfortable and had a sense of normality every time I entered the building on Hacks Cross Road (AutoNation Nissan). Thank you for everything Erica.

The staff and managers give great customer service. Their salesman Patrick is the bomb!

I would like to Thank Patrick Henderson for his service in helping me finding the kind of car I was looking for, First time meeting Patrick he made me think he was going to find me a car.and he did . Thank you again.Patrick Henderson t

Everyone was real nice and very attentive to my needs.

My visit was great I enjoyed the wait and thanks for the snacks and hot Chocolate while I wait

Had a great experience with this dealership. Patrick Henderson went above and beyond to ensure that I have a vehicle that I liked. I would highly recommend him to anyone who is wanting to purchase a vehicle.

I would Most definitely recommend Auto Nation Nissan on Hacks-Cross to anybody who's looking for something very affordable and luxurious as well. Josh did an excellent job with assisting me through the financial process, Patrick the salesman was the absolute best, as he assisted me with picking out my new vehicle that i absolutely love , and Keith as well. Overall my visit to Auto Nation Nissan was the best, I had no problems and I literally was in and out within a matter of time. I'm very pleased with their customer service, they really made me feel like family and I am glad that I am continuing my legacy of owning a Nissan vehicle.

We were greeted properly and had no problems getting our issues fixed

great

No complaints everything was pleasing. I believe Jamie was my customer service rep and he was very friendly.

I would like to thank Ed Lewis "General Manager", when I was undecided, Ed "pulled the trigger" & got the Murano Platinum from another location out of state, what a anniversary surprise for my wife, Elizabeth Baugus "Internet Sales Manager" answered every question I asked, Patrick Henderson "Sales Consultant" is very knowledgeable about not just the Murano line, but all of the Nissan line up & Demetruis Armour "CFS Manager" for a seamless financing transaction, thanks you all again.

Great guy

SHANNON was great!

Service advisor was professional each employee I encountered greeted me to ensure I was enjoying my experience. Service advisor worked with technicians to get me on my way quickly, I am well satisfied.

The salesman was helpful and very professional. Everyone made eye contact, spoke, as those passed... stopped and asked if I needed anything. Finance department very accurate and explained everything well...also friendly. There's such a great team at AutoNation Nissan on Hacks Cross Memphis, TN. Thanks again for your service. Especially, for finding a bank to work with me. I'm very grateful.

It was great came in and was greeted with professionalism by my advisor Daniel. In the waiting area i was able to have water, coffee, or any variety of snacks offered. The techs were knowledgeable of my vehicle and was able to fix the problem in no time. Great job

Always great service

Alonzo and Ken were critical to my decision to purchase a Nissan and to purchase it from them at AutoNation Nissan. I can't praise them enough, but I will say that they are invaluable to AutoNation. Alonzo was my sales guy and he spent hours allowing me to consider every option from the vehicle type to the colors, and investigate every feature. Ken actually pointed me to the right vehicle type (SUV) after I shared concerns about the vehicle (sedan) I initially thought I'd buy. Then he helped get me the right pricing. They both offered to come in on their day off, which was unnecessary, and they treated me with complete respect for my desires and concerns. I can't speak highly enough of the experience, but I will go back to them in the future, because I trust them completely. The finance guy, Demetrius, also impressed me with honest and pressure-free completion of the sale.

I was greeted promptly and only had to wait a short time while my vehicle was serviced. The staff was very friendly and made sure I didn’t need anything while I waited.

It was fine, quick and professional. What aggregates me is all of the calls and emails after every visit. I answered questions in a phone call and have already done a survey before this one. I promise you would know if I wasn’t satisfied.

My experience was great: good service, good customer care person, and in a timely manner.

I came in for an oil change, service advisor told me I needed my air filter replaced as well. Got them both done in 45 minutes. Daniel is the BEST!!!

Daniel is a real good person and I like the way he take care of me when I bring my Korean

We had no intentions of leaving with a vehicle but Patrick and Ken made magic happen. Forever grateful.

My sales man was Patrick he was so nice and patient with me , he got me exactly what I was looking for ... very affordable, and luxurious car at the same time . Will definitely come back to buy another car in the near future

They all were very courteous and made my car buying experience a very enjoyable one!

Excellent

Just brought in for an oil change on New Year's Eve and in and out in a short time.

The AutoNation Family makes me feel like I am family from the moment I walked in the door. The exceptional friendly staffing is outstanding. Mr. Steve Oriaku is a very genuine patient caring and friendly gentleman whom I had the pleasure of meeting and purchasing my vehicle. Thanks for all your hard work.

They got my wife and I exactly what we wanted. They were paitent and spent hours making sure we got the vehicle we wanted. It was a pleasant experiance.

Zackary was great to deal with and kept me informed throughout the whole process. Would definitely recommend

Excellent customer service!!!

Christopher hogg is a class salesperson and a very knowledgeable person regarding any of Nissan cars. he answered my questions and was very patient in answering repeat questions that he had already answered. the finance Dept was also great to deal with as my father was kind of a pain trying to get the best deal. I will tell my friends about my experience at Autonation thanks again to all who helped me buy my rogue

very knowledgeable and hardworking

If you are in the market for a new or used car the sales staff CAN NOT be beat! BUT ONCE YOU NEED TO GET IT SERVICED FORGET IT!!!!!! I had to go 4 separate times to get a part put on. The first visit I was told that I just needed a part and that had to be ordered, no problem and the computers were down. Second visit I'm told that it'll be a while and they'll take me home and they'll pick me up when it's ready. Five hours later I'm told that they couldn't do it because authorization wasn't done. AND they couldn't pick me up to get my car! Of course I made them come. Third visit I'm told that they'll need have my car overnight due to the work load. They gave me a rental car that's less than a base model. I had the rental for 30 minutes before I realized that I can just come back another time. Fourth and final visit I was sitting there for 4 hours! I located the window where you can see into the area where they fix the cars. I watched as it took all of 10 minutes to put the part in. Five people have come in after me and left before me and I'm just sitting there. So on a scale from 1 to 10 how would you rate this experience? -5!

Very friendly, welcoming and easy to work with. Makes buying a vehicle comfortable. I HIGHLY recommend them!!

8 weeks of my transmission being rebuilt and still having issues. Took it back 4 times and never got anything fixed! One tech said it was transmission, and then we were told they had to get it on video to send. They stalled on everything for 3 weeks and we were told to pick it up and video it ourselves “because they didn’t have time to drive my car around all day to see what was wrong”! Sent in 5 videos of issue and head mechanic said “it was normal”. Got sick of the incompetence and run around. Took it to Cecil’s Automotive and they diagnosed it with coding and documentation in less than 24 hours.... and it IS the transmission. Horrible experience and such a waste of our time and money!

I strongly urge you not to deal with this company. We recently purchased a used Rogue from here, it had a small dent which they fixed after putting 70 miles on the car. When we got it back it had scratches on the back. When confronted with this they gave us an estimate of over $900. They also replaced the battery in the key fob, that lasted 45 days. They lie and take your money, they do not fix the problem.

The staff has excellent Customer Service skills! The vehicle services are good, but pricey.

GREAT service, friendly employees

Doug in the Service Department was awesome! Got me in a rental the same day I called (wed), asseded and fixed the problem by Thursday afternoon. I needed my truck to haul my motorcycle to the NC mountains that Friday morning and this department took care of me. Thank you for the best experience I've ever had in a Service Department! Autonation Nissan rocks! Thanks a bunch, Jeff Woodard

The staff , the whole team is the BOMB

Samantha Storm is fabulous, professional and patient Everyone there is courteous.

Sammie, Elizabeth and Keith were awesome! Sammie (Samantha) initiated contact and follow up. She was not pushy. She was very attentive to what I wanted and needed. And she and Elizabeth went above and beyond. Keith helped set things up and he too was very kind and helpful. If you need a vehicle call Sammie at Auto Nation Nissan Collierville. I am very pleased with my Rogue.

excellent customer service

I got an oil change. Customer service is awesome. Thank you very much

always good service by professional people had to wait a little longer because the guy that checked me in did not realize I had the extended service program so they did not do the the rotation

I had a great experience. Customer service was excellent.

good service. and great cars.

A little longer than normal in waiting but was acceptable

Have done business with them for 15 years. Bought two cars the same day in 2010. The maxima with just 54,000 had $5,000 worth of work. Nissan USA paid $2000 of it. After this my car was making noise. Took it many times to Autonation Nissan and they said it was fine. Took to another place and the engine hadn’t been bolted when they did the work. Called the GM and he offered a free oil change. I could have died. Now same car 7,000 miles later has some of the same problems. Terrible service.

I have experienced friendly and polite men and women who have helped me with our cars.

I brought my Murano in for some routine service and to track down a rattling noise from the drivetrain. The service was done well and the rattle diagnosis seemed to go quickly. However, I was never informed of who my service advisor was and I’m not sure the advisor knew either. I received one phone call attempting to explain the issue that existed with the rattle, but the advisor didn’t have enough details and planned to call me back before the close of business that day. That call never came. I called the following day to investigate and was told by a different advisor that they needed to speak with the actual technician to get a better description. I was told a return phone call would be within an hour. That call also never came. I called again on day 3 to see what was happening. All services were complete and since the rattle was going to be a $3500 repair I opted not to pursue it. So what ended up being a job that was completed within 24 hours of dropping the vehicle turned into 72 hours without my car. The last 48 hours was phone tag to discuss what the technician and advisor had known for some time. Very frustrating. The advisor did not charge me the diagnostic fee for the noise investigation which was nice. And he told me they had recently lost two advisors and were running thin as a result. That’s unfortunate, but having customers leave frustrated and potentially unhappy is worse.

AutoNation Nissan Memphis is truly one of a kind. My experience there was awesome. They showed genuine concern for my well being and was determined to get me in the vehicle I needed. I appreciate their generosity and expertise. AutoNation Nissan Memphis ROCKS ?????

My experience was the best I got my car at Nissan last year and everything has been great , I recently got an oil change and the service was 5 stars!

Jason Jewell was very helpful in making this process easy and uncomplicated as possible. After experiencing a bad experience with Landers Nissan in southaven, I contacted Jason and explained my issue and he took care of everything from that moment on, he even called me by name upon meeting for the first time. I have never had such a stress free experience at a dealership as I had with Jason and AutoNation!

Jason was excellent and keep me updated with everything

Great service!! I have had three nissans in the last 10 years, two of them bought at this dealership. I am always happy with the service I receive at AutoNation!!

good and kind service everyone was courtesy and professional and make me feel welcome

always friendly and priced fairly.

You are not going to leave the dealership without a new vehicle.

My salesman Fabian Rouser was great. I also met the sales manager, service manager and finance manager. They all made me feel very welcome and appreciative for visiting the dealership.

Fast service with an appointment

I had a routine service appointment at Auto Nation Nissan Hacks Cross and Jason was wonderful. He promised my car would be ready by 8:40 at the latest and at 8:00 it was complete. He also supplied me a list of recommended items that needed to be taken care of at my convenience but did clarify which was most urgent. It was a very pleasant experience.

Great atmosphere and everyone were very nice!

Everyone in the service department was very nice and helpful.

I had a great experience at this location. About two weeks ago I purchased my first car, they were very patient with me not knowing a lot about cars and gave me the best deals! Rod made sure that I was taken care of, even on his off day! I definitely recommend this location! ☺️

AutoNation Nissan on hack cross is the best!

The personality of the workgroup as a whole.

I had a very positive experience, as the service department was very reassuring and thorough. My car is running well again and I have no reason to believe anything was overlooked. I will definitely be back .

Extremely satisfied with the service department and the technician.

Great experience! Jason is the best! Their shop did a fantastic job! Highly recommend!

The entire made the process as easy as possible and worked with me to make the deal happen.

All I wanted for 2018 was a new car! Got it! ... a 2014 Infiniti QX 80. Thanks, Mr. Simmons, Steve O and Curtis (Used Car guy) for all of your help and patience with shipping the car here from Florida. It took longer than I wanted, but it was well worth the wait.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate the diligence of the technician who performed the repairs.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate diligence of the technician who performed the repairs.

This is the third car I have purchased from this dealer and I have always been happy with the service. They work very hard to make it all work for you I am so impressed with the service. From sales to Josh who handles the paper work

Great experience from beginning to end! We will buy from them again for sure.

From working around my schedule, to picking the perfect car for me and my family, Phoebe and the rest of the staff were so helpful and wonderful! I would definitely buy from them again! They even let me participate in their Christmas party while waiting for my car!

Good experience. Not a lot of negotiating on price.

Just bought a Nissan Altima for our daughter and they made the experience great from beginning to end. Lowell, Ed, and Josh went above and beyond and we can’t thank them enough. They made this Christmas one our daughter will never forget!

One word, ENJOYABLE. Maybe two, PLEASANT. Okay three, FRIENDLY. Oh well forget the count, they were all very knowledgeable and professional and at the same time made me feel comfortable and no pressure, which was very important to me.

I’m am completely Dissatisfied with what happen today. I Drove 5 hours from Ponchatoula Louisiana to buy a 2003 InfinitI i35. This is about a $4000 car, I’m not expecting it to be perfect, however when I called ahead and gave a deposit to hold the car I asked questions. The questions were direct, like is there any problem with the car? Dose everything work? Is there any rust? I was told NO there nothing wrong with it and it has none of those issues, we are an auto nation store , and all of our vehicles go through a point inspection and reconditioning. Well it was All a lie the car had several issues and was covered in rust, under the car and under the engine compartment. My sales person Phoebe gave me all false information on this vehicle. After I showed no interest in the vehicle she gets her used car manager Curtis or Cortez, he comes over being real short with me, telling me it’s a cheap car and he gave a whole bunch of Excuses which are the tools of the incompetent. All I asked for was Factual information, I hold a completely different Standard when it comes to buying a car cash or finance because, I am also in the car business. I’m a sales manager for a Dodge Chrysler Jeep dealership. I simply was looking for a Particular type of vehicle I found it at AutoNation Nissan of Memphis called to inquire about the vehicle and was bamboozled and lied to. I wasted a whole day five hours driving there five hours driving back home without a vehicle.I did receive my deposit back and it supposed to be credited back to my account I will follow up on that in a few days to see if that happens. In closing I don’t recommend anyone by vehicle from AutoNation Nissan Memphis they’re all about a dollar and could care less about the customer. I’m not some bitter customer or someone trying to steal the spotlight, I’m a normal customer just like anyone else and I demand respect and dignity. I hope that some one higher up in management sees this post and reaches out to me soon. Matter of a fact I’m Calling corporate. Darren Giddens

Our Auto Fraud Attorneys sue car dealerships for fraud and scams such as: Selling the vehicle for more than the advertised price Hiding or failing to disclose prior engine defects and major repairs Our Auto Lawyers helping me Get your money back Return your car to the dealer and get out of your contract Keep your car, but make the dealer pay for repairs or pre-existing damage

Tommy went above and beyond to solve my rattling problem

Bad Service Experience: Since my survey was declined to be sent to me after my recent service experience, I will just do my survey here. My car is 2yrs old and still under warranty. I’ll first start with why I brought my car in, what they “did”, and then finish with the issues from this visit. And I don’t want some generic response from the dealership saying “please contact our GM to discuss your issue”. I was already told the service manager would contact me but it’s been a week and no call yet. 1) My Reason for the Visit: I had an ABS (brake) recall, my steering wheel creaked, I wanted my cabin air filter checked, and I had a few lighting issues (taillight and interior dome lights). 2) What they Did: After almost 2 weeks of being in service, they did the ABS recall, made my steering wheel creak worse & looked at the cabin air filter but did not latch back. My issue with this Visit: 1) Brake Recall: This issue is the reason I resorted to FB since they declined to send me my survey and this should be known. When you replace a major component of a car (like brakes) you should ALWAYS Test Drive the car...they did not. I knew this immediately because of the odometer reading between drop off and Pickup. When brought to the advisors attention before driving away, he made up excuses as to why they don’t do that. Seriously? That is a major lawsuit waiting to happen! 2) My steering wheel sounded worse when I picked up my car. Sure they looked at it and they did something but who knows what. It definitely was not the right part they chose to go with. The advisor made up the excuse that all cars in my model creak like that. Really? That’s the answer he chose to go with? Just tell me the tech doesn’t know how to fix it. 3) After checking the cabin air filter the tech did not latch it back. It sounded like I had an air leak flowing through my cabin on my way home. 4) At this point, I don’t think any of my lights were ever looked at. The next day, I made an appointment with another dealership. They fixed my steering wheel, cabin air filter and my taillight and I had my car back in 2 days. I fell in love with this particular dealership due to my sales experience. This is my second car I’ve purchased from this dealership and I chose to go here for service because I thought I’d get the same experience from them. I was very wrong. I seriously had thoughts of selling my car after this experience and go to a different model. Now that my car is fixed I love my car again.

Jon Tyler and Keith Mitchell were very helpful and made trading for our new 2018 Nissan Armada a nice experience.

I left my car there for a week to while I went out of town. All I needed was two new tires. When I came back to pick it up, they said it wasn’t ready.. “they thought I was coming back tomorrow” my car sat there for a whole week and nothing was done to it.. way to wait till the last minute! The guy helping me told me To download a coupon to make it cheaper.. he failed to mention I couldn’t use it on tires. Not coming back to this location.

Very good experience. Fabian was excellent - knowledgeable and helpful but no pressure which I appreciated and helped seal the deal.

Thanks once again to Umut Gurbuz and the staff at AutoNation Hacks Cross for the shockingly easy and positive car-buying experience. I love my new Kicks and am happy to recommend this dealership and my salesperson to my network.

I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to confiscate it because it was at risk of blowing up, and they couldn't provide a rental car until tomorrow. When I explained I was 50 miles from home, they told me I'd have to find and pay for my own rental car today. I asked for my oil change to be comped because of this inconvenience and extra expense and was told they don't give discounts on oil changes. They showed absolutely zero concern over my being stranded 50 miles from home.

Steve O baby he da Man go and see him

Bad service bad customer service And this steal stuff from your car I have did a police report And please if anybody ever have an issue you can call customer service and do complaints about this dealer

Purchased a new Rogue. Priced 3 other dealers and AutoNation had the best deal. Salesman Steve O was awesome and full of great information!

It very nice, got the vehicle I wanted. Everyone was so nice.

best customer service ever

My Customer Service Specialist was great! He gave good advise. He seemed very honest about my car needs.

I recommend Charles Wall at Auto Nation Nissan if you need to visit the service dept for your vehicle. He was very courteous and professional. He explained to me what my car needed and he got me in and out in a short period of time. Although, I didn't buy my car there, I will continue to get it services there because of the good treatment I received from Mr. Charles Wall. Glenda Stone

Great customer service. I will suggest my friends and family buy their car from them. Thanks Lowell Wherry!!

Just was a good experience. They worked very well with me an they only had my care 1 day

The team here was amazing. Mariah was a joy to work with. She kept me up to date on the status of my vehicle, helped me get a rental car, and was very friendly and professional. I will definitely continue to get my service done here.

Teshie Dotson Sales Consultant the best car salesperson I have brought a car from yet if you need a nice car hit her up at 901-759-6140

Service people were very nice. Informed me when my vehicle would be ready. It was earlier than the time provided

My service was fast and friendly. Everyone at the dealership was friendly and very helpful. I will definitely be back

They handled three substantial tasks and still had my car ready on time.

Very pleased all around with the service and the people

Excellent service from the service dept manager........

I will not take my car to any other dealership. Staff is always so helpful and friendly.

Service department: Having our Leaf serviced here. Courtesy and customer care is top notch. We felt special and welcomed, and after our initial contact by phone, everything was waiting for us when we arrived, including a rental car. Still waiting on the new lithium battery to be delivered and installed after a week, but that usually takes a few days, and they warned us of that in the beginning. Thank you, Tommy Hopper! Sales department: the morning we dropped off our Leaf for service, our other vehicle, a 2006 Saturn Vue, died. We returned to Autonation that afternoon to purchase another vehicle to replace the Vue. Tesh Dotson was so helpful and patient with us! We looked at 3 different used vehicles and finally settled on a 2017 Nissan Altima that we LOVE. Everyone we worked with was friendly and helpful, and it was one of our best car-buying experiences ever. Thank you, Tesh Dotson and Booker T. Johnson!

It was good. There was no sale. Pressure.,service was fast and the wait was good.

I went in for a simple oil change at 4:30 in the afternoon without an appointment and one of the employees in the service department got me in and out in 45 mins.

I traveled from Dallas to Memphis and in the middle of the trip my check engine light came on ... I sort of got a little nervous about it but I made it to Memphis. The first thing the next morning I took my car to AutoNation. I am Extremely satisfied with the attention they gave to my then current situation, making sure I had a safe, problem-free trip back to Dallas..They came out and explained every step of trouble shooting performed and the results..They did not stop until they were confident the problem was resolved and made sure I was comfortable with their findings...AutoNation Nissan You Rock!!!

Excellent Customers Services! All your staff took a moment to connect with me the customers during drop off and pick up time. I dropped my car off Monday, expected completion maybe three days or more. Hacks Cross AutoNation Nissan of Memphis deliver services completion on Tuesday Morning. I received a call the next day to pick up my car. Your Service Advisor: Mariah explains what was on my invoice sheets and addition documents given. Thanks you!!!

Very quick & easy. Staff was very helpful and friendly.

Pleasant. Service was great. Dealership close to home. Was able to get appointment same day I called for service.

I made an appointment and they got to me pretty quick. I guess the service department was so busy they seemed to half listen to me when I told them what I wanted to be check on my Juke. Then, they called to tell me what all I needed done to get everything "fixed". I was quoted over $500 for breaks and another $300 for all the items that "just need to be done because of the age of my car". I seriously just opted in to only have my oil changed and tires rotated, then took it somewhere else and had all the work done on things that actually needed to be changed for $100. I get that money needs to be made, but I'm sure it is the insane labor cost that puts it so incredibly high. I saved myself about around $700 by not actually getting the work done here. Honestly, I live so close to Autonation, but may not go back due to this.

I've had my vehicle serviced at AutoNation many time and they have always delivered very good service. Thank AutoNation keep up the good work.

Bought a new 2018 Nissan Altima SR from Lowell last weekend and the experience was so smooth and easy. This was my second time buying from Auto Nation and I will never buy from anywhere else!

This place is nothing but amazing. They took care all of my needs with no questions asked. I love autonation Nissan and I would recommend anyone here . :)

Purchased our Tahoe from them on Monday, May 14, and we could not have been happier with our experience. I inquired about a vehicle online and Pheobe contacted me. She kept me updated every step of the way while purchasing our car. When we arrive we at the store, we were greeted by an amazing staff! Pheobe was on a test drive so Patrick helped us until she got there. The two of them worked as a team, along with Josh, and were the best sales team I have ever seen in the car business. We left the dealership around 7. Pheobe called us around 9:30 to make sure we had made it home safely. You just don’t get that level of derive anymore! Go see Pheobe and Patrick...you won’t regret it!!

My sales guy was awesome and super helpful. He found the car I was looking for!

Found truck I wanted quickly. the salesman was very helpful, and I purchased the vehicle promptly

Fast and easy. Nice people to wok with. Kept me informed on work being done.

Held car for 3 days and did not even have part in stock.

The service and buying process was excellent. Great teamwork displayed by Taylor, Jeremy, and Josh. Thank you all for your help!

Jason and the service writers are good people. I enjoy my visits.

Everyone is so warm/ welcoming and helpful in so many ways!

Service Manager Dave was very personable and my wait time for an oil change and tire rotation and balance was about 1 1/2. Nissan keeps me updated on what is to be done with the servicing of my truck.

Everyone was very helpful and worked with us through every step of the process.

Our salesman was very knowledgeable and professional. Nothing was missed, and the car was in perfect condition when when delivered to us. The salesman spent an hour in the car with us, showing us the different features, how to use the Navigation system, etc. We drove the car several times before purchasing it, and he was very patient and helpful. I highly recommend Auto Nation Nissan!

Made an appointment to get my oil changed. I arrived on time, my car was taken in immediately. The service writer read to me that I was there for an oil change and tire rotation, I had only requested an oil change but decided to have the tires rotated anyway. NOW, 2 hours later with a splitting headache, I’m still here! Why make an appointment? Have had my oil changed at a location just down the street, in and out in no time! Ok, he just came in to get me, thank God.

I'd just like to say thanks to AutoNation Nissan Service department for the outstanding service I've received on such short notice. Y'all are the best!

Great car buying experience. Great customer service, no fuss purchase! Would definitely recommend!

Always great service at AutoNation Nissan on Hacks Cross

Great !! always conduct professional and great service !!

Great! Everyone was very friendly and the salesman was very good.

Daniel in the service department took great care of my needs!!

The service advisor was very friendly and explained what was done on my car.

Great cars at great prices and a wonderful staff willing to work for you. Thanks for a great new car buying experience!

My experience was very good want I was treated with kindness

Great experience buying our new vehicle from them. Everyone aimed to please and were so friendly. Loved our salesman, Lavarius Lewis! And Mariah rocks in service!

My car was due for regular servicing. My car was immediately taken in upon arrival and refreshments were offered while I waited. I was notified that something wasn't done at the 30k mile service, which I hadn't owned the car at that time. So everything went well and I was in and out in no time. Very friendly, customer oriented dealership.

Pleasant experience at this location, friendly atmosphere and fast service.

I had a great experience with this dealership. Jon and Ed were excellent salesmen and very very knowledgeable of the vehicles they sell. Josh in finance way wonderful. He did an excellent job, in working with me to get the prices I needed.

Nail in tire... Tire not in stock but sent soneone to pick up vs having to bring back another day...

fast service, courteous, easy to work with , close to home

Mr. Calvin my sales Consultant was very knowledgeable and has good people skills

Thanks AutoNation for taking such good care of us!

I called Jon Tyler to get my oil changed in my 2016 Nissan Rouge that Jon sold me. I had to reschedule. Not a problem at all got my oil changed the Staff was very nice. Thanks again Auto nation of Memphis and Mr. Jon Tyler

Great service! Management went above and beyond to make sure my experience was a good one. I will definitely be back to visit again!

Awesome Service and Sales Departments!!! All of the employees are so friendly and helpful.

I had a wonderful experience. I had my 2016 Altima serviced. The young man that helped me was named Daniel and he could not have been more helpful. He got me in and out very quickly and all the services I told him I wanted were done. This young man manners were wonderful and that is saying something now days. The services were great. Thank you

AWESOME SERVICE DEPT. DOUG AND HIS CREW VERY PROFESSIONAL AND THOUROUGH. WOULD DEFINATELY RECOMEND THE SERVICE DEPARTMENT AT AUTONATION.

AutoNation Nissan always does a great job when servicing my Altima

My new nissan sentra i purchased at autonation nissan was a great exprience thanks guys

Always receive great service . The staff is friendly.

always courteous, exceptional service. everyone is friendly. wouldn't go anywhere else

The car buying experience was done in a very time friendly manner

Excellent service.I met a great guy who are very detail oriented in helping me understand the service needed for my car.

I had a wonderful experience at auto nation in memphis, tn

Staff is friendly, accommodating. The place is clean, fair space, offers free drinks. The service was fairly fast.

Salesman and other staff members were very accommodating and helpful.

All ways top of the line experience in the service department. My hat is off to all of the members of service .department.

I had an appointment at 7:30. They immediately took care of me and did the oil change and inspection. The customer service rep came and talked to me about what was needed and there wasn't any pressure for me to get the services. I went ahead and did the tire alignment along with oil change.

Jon and Josh could not have helped us more!!! They were both wonderful to visit and buy from.

Good response to all the queries. Sales associate Fabian was enthusiastic and patient. Finance director Joshua cleared the paperwork very efficiently.

It is always a pleasure to get my care serviced at auto nation Nissan

Very customer friendly; did not use pressure but showed me what needed to be done.

Mr. Steve Oriaku was an excellent sales consultant. He made sure I was well taken care of and that I left off the lot very happy. I'm pleased to say I'm a part of the Nissan family.

Mr.Steve Oriaku provided me with excellent customer service when purchasing my new car.He made sure all my needs where met and that I was well satisfied. I greatly appreciate Autonation Nissan for welcoming me to the Nissan family.Thank You.

Kept me posted and explained everything before working on it.

The experience was perfect, I was getting my oil changed and normally I would dread the wait process, but I didn't wait long at all

I'm very satisfied with the service done on car, timing was perfect, and the thing that impressed me the most was the fact that I needed other service done on my car but the technician advise me to wait until I had a certain amount of miles to go before I have my car serviced at this time

Found them online after checking several other sites. The online chat with their rep was pretty encouraging, I called them first and then drove to the location. They helped find the vehicle I saw on their site and answered all my questions. Would definitely recommend them to anyone.

Chris in the service department was awesome in anticipating my needs for having my Murano serviced. I loved the quick and thorough check out!!!!

Great customer service. Service completed before commitment time.

David helped us with our whole process. He educated us and was very helpful and kind.. He was absolutely wonderful. Would bring my car back to him anytime.

All the people involved in helping me purchase my car were courteous, knowledgeable, and professional. Kim Ostheier was my sales person and she went over the line in helping me get familiar with the working parts of my car, even coming to my house to get the garage door to connect to the car. She has remained easy to get in touch with and has continued to call to be sure I have all issues resolve. I appreciate the courteous and kind service that has been extended to us,

They pick me up and took me get my car.It was great. thanks

I just bought a Rogue and I love it. My first Nissan. I visited AutoNation on Hacks Cross for a minor recall and they were very professional from the time I called for an appointment until I drove off the lot. They even gave me a ride to work. I was very pleased and will use them again for my future service needs.

Mark is excellent! Great, fast and professional service.

We had a great experience with the recent purchase of our Nissan NV Passenger van! Patrick, our sales agent, his manager, Shane Carr, and Josh Robinson in the finance department were so wonderful to work with. They have been beyond helpful!

It was a great expierience they treat you like family

Ridiculous, 2 hours for an oil change.... guess I'll go back to Wolfchase Nissan...

Wonderful experience I have never had any issues at Automation Nissan!!

I went to AutoNation Nissan on Hacks Cross Rd, Memphis TN to purchase a new 2017 Nissan Altima. I have been a long time Toyota Customer and wanted to try something different. I found the beautiful black Altima that I wanted and precede to negotiate this car. From the time I drove into the parking lot I notice their were 7 salesmen standing around waiting to help. I drove up to one group and ask where should I park and they was kind enough to direct me. From the beginning to the end the service at AutoNation was great! everyone treated me very well and made me feel at home. I am really enjoy my new fully loaded 2017 Altima. Thanks for the great job!

I'm enjoying driving my new 2017 Nissan Sentra. I love the classy body style. A great buy. I received friendly and courteous service. My sale consultant Marcus Crawford was very helpful helping me find just the right car for me. Thanks AutoNation

Autonation Nissan Hacks Cross is one of the best dealerships to get your car serviced. Customer service is great. They keep you informed of time spent on vehicle in service department and make sure your vehicle is washed before leaving.

Had an appointment for routine oil change. My service advisor had the techs check other areas that could be safety issues for me. I was informed of some maintenance areas that need to be addressed.

The best experience I've ever had buying a car. The atmosphere was relaxed and very friendly. I highly reccomend them!!!!

Very professional, valued my time in waiting for my car.

The service was fast and friendly and they provided

Marcus Crawford and Terri were EXCELLENT!!!! My buying experience was the best

The staff was friendly and the vehicle was fixed in the timeframe given and the service rep kept me updated on the progress of my car.

Felt like we were working together as a team to get me the Car I wanted.

excellent customer care, was well informed of the process

I just recently purchased a car from Auto Nation Nissan and it was the best car buying experience I've ever had. Jon Tyler and Terry Simmons did an outstanding job.

My transmission went out and Amanda was great!! They did a wonderful job when I got my car back it was in better shape than when I dropped it off they called it customer appreciation

Never new buying a car could be such fun. The staff is amazing!!!

We bought our 2013 Nissan Altima from AutoNation in Memphis,TN and have been very satisfied with the performance of the car and service rendered by all the staff who work at this facility. Whenever I make an appointment they ask questions about the work needed and make suggestions about services that may be needed later to keep the car in top running condition. The waiting area is always clean. We most often ask for Kenneth Jones because he is a people person.

This is the absolute best dealership! When I arrived, my name was on the Welcome Sign in the front as soon as I came through the door. The receptionist recognized my name when I asked for the salesman, Jon Tyler. The car that I wanted to see was parked in front of the dealership, waiting for me. And the price was amazing! The greatest car buying experience ever! I have bought 5 new cars in 10 years. This is car #6, and I repeat. .. Best car buying experience EVER !

Kristen was very friendly and efficient in getting the recall taken care of with my Murano.

Great experience with AutoNation. First new car I've bought in 17 years and they made it so smooth for me. Luke and all the others were great!

Steve O & the entire team were great! My Mother and I both ended up with brand new cars!

Purchased my first brand new vehicle from this location, the staff was extremely helpful and patient with me and all my questions. Got a great deal on a 2017 Frontier, been driving it for a little over a week now and I'm still highly satisfied. They were even willing to deal with the fact that I was attending school in a different state and was only visiting for a short time period. Overall, I'm extremely appreciative of how easy AutoNation made buying my first big purchase.

I had the best car buying experience, my sales man Nate Wade was very helpful and did his best to get in my new Nissan Altima. Normally buying your first car is a hassle and can be very frustrating but Nate and the financing guy Joshua Roberson made it a great experience!

My salesman Jon was great as well as my finance fella Terry! Painless experience all the way around.

Buying a car from Autonation of Memphis was a pleasant experience. The representatives that we dealt with were polite and courteous.

Great overall experience. Salesman and sales manager worked hard to make deal work.

Very nice and very thorough about the information about my vehicle. The pricing was not too expensive either.

I went to look at a 2017 Nissan Altima, I went on the 4th and ended having my mom cosign with me but she is not here in Memphis and they said it was fine. I didn't like the amount they ended up coming back with, so I said I needed some time to think. I went back on the 6th and it was a different sales and finance person. We got everything figured out, they wanted to charge me $500 to have the paperwork sent to Arizona for my mom to sign, even though there is an AutoNation in the same city. The finance manager ended up calling the AutoNation and spoke with the manager there and said I wouldn't have to pay the fee because they could overnight it there. I made sure I asked, when I come back in the morning if that would be the amount I would be walking out the door paying, and he said yes. I came back the next morning thinking it would be a quick process and it DEFINITELY was not! The day sales manager was trying to charge me the $500 fee to send the paperwork out again even though I was told it would be waived, I said I would not be paying that and my mom even came back and said she would pay to overnight the because there's no way it would cost $500. The day manager then said he didn't want to have anything else to do with it because he didn't know why the finance mngr approved that and that it wasn't for him to do and there were too many people in this deal even though there was only the 3 of us. The sales guy said because I came in on the 4th, those people are also in on it, even though I hadn't even seen them anymore. After being there 2 and half hours they finally waived the fee and said they would contact my mom to get her info, so they knew where the paperwork would need to be sent. Once I signed all the paperwork the finance guy said she would be contacted that day and the paperwork would be overnighted because they wouldn't let me keep the car until she signed the paperwork. She just wanted to make sure they didn't drag their feet when it came to sending it off so I would have a vehicle. As of today, they STILL have not called her and when I called and left a message, no one returned my call. It really feels like they don't even want to make a sale all because I said I wouldn't pay that $500 fee. I will say the second sales guy Ed, was VERY helpful and I appreciated everything he did, but the sales manager, Kenny just made me feel like I was wasting his time. I have no problem with them not wanting to make the sale over $500 but don't waste my time having me wait around and fill out paperwork if you're not going to follow through on your end of the deal, I'd rather just go somewhere else.

Everyone was very kind and patient with me, they made me feel like I was part of their family. This was definitely the best car buying experience I have ever had. My salesman Tharrren Hayes was extremely professional and went the extra mile to assist me. Auto Nation Nissan completely exceeded my expectations. This is definitely a great place to purchase a vehicle. I love my newNissan Rogue ( a very happy customer).

After a few months of shopping online and going to dealerships' and several aspirins later, I checked AutoNation's website and found a Good Buy. I was looking for a Nissan Sentra S but found they had a Sentra SR for a little more money. ( Nicer Car ) Thank You All who helped in selling me this Nice Car !

Auto nation nissan memphis is a wonderful dealership and our sales consultant, Christian, is a pleasure to work with. He made the whole experience seem like we were just hanging out with an ol pal and buying a car on the side. I bought numerous vehicles before and I always dreaded the whole thing but now I am looking forward to getting my next vehicle from Christian at auto nation.

Do not buy from here. We were baited by them telling us they had a vehicle that had been sold over a month ago!!! We drove 2 hrs and the car was not there. Also the manager Kenny, got ugly with me, when I said I was going to do review, he stood up and said"Can I do a rating on you!!!" I will NEVER go to another dealership unless they can put their hands on the car at that moment!!! Prices are not what they say either!!! STAY AWAY!!!!!!!

Absolutely wonderful customer service at this location

I was able to get an appointment the very next day. My problem was diagnosed and fixed within a few hours.

The staff was very pleasant from the moment I drove in for a service call. The price (to me) was a little high, but every is high now. When I returned to pick up the 2010 Maxima - I was satisfied with the results. They can just work on the price.

Everyone was very helpful. Great car buying experience.

This was the first time that I dealt with this dealership and I really enjoyed the time I spent there doing business with them. I had in mind what I was looking for and the salesperson made sure that I had the opportunity to see and test drive the vehicles that I inquired about. The sales people were very friendly and willing to assist in any possible. Wonderful customer service and very knowledgeable about the vehicles.

The AutoNation Team was a pleasure to work with! They were courteous, honest and fair throughout the entire process. Special thanks to Lowell Wherry for making this such an enjoyable experience!

My salesman ~ Steve O is the best! Autonation Nissan Memphis, you ROCK!

Just purchased a 2016 Altima from Auto Nation Nissan. Robert Carr was very pleasant and easy to deal with. The GM and Sales Manager kept me company until Robert got there. I really felt like they were there to help me get the best deal. Will definitely purchase from them again!

My car was serviced in a very timely manner. All work was accomplished as promised.

I've never had cause to complain about Autonation Nisson! I enjoy their staff, their service so far has been wonderful, and I get free coffee and Krispy Kreme donuts, plus free wifi while I wait. Awesome!

Auto nations made our purchase a very grand evening. We were treated with utmost courtesy and did everything they could to make it a great buying experience. We would definitely go back .

Very nice service. Didn't have to spend the day with Nissan. They had me in and out in less than a hour and they also washed my car.

Excellent expierence my salesman was Edward Bland. He was very professional and courteous.

Called the dealership and was told a quick fix to the problem. Enough to get it in for repair!

Big thanks to Taylor Faught for his help in our purchase of our new nissan murano platinum. Our buying experience went smooth as butter. We will definitely do business with Taylor and autonation again.

Excellent experience I had been told I needed a engine (head gasket) or just sale the car took it to autonation they gave me a 100% diagnosis and fixed it the next day something simple.

Excellent experience I had been told I needed a engine (head gasket) or just sale the car took it to autonation they gave me a 100% diagnosis and fixed it the next day something simple.

Had a great experience at auto nation. No pressure and they treated me right. Will definitely look them up again for any future auto needs.

We had the fastest, simplest car buying experience ever!!! Salesman was fabulous.

The staff and my salesman, Mr. Nate Wade, were very nice and helpful. He walked my wife and I through everything and answered any questions we may have had. Also Mr. Josh in finance really helped me out a lot as well. Thank you Autonation. You guys have earned my respect and I will be recommending you guys and shopping with you in the future.

I had a wonderful experience with AutoNation Nissan.. Great help ...

We took our 2008 Titan in for a routine oil change. The mechanic noticed the transmission gasket wasn't sealing properly, so they ordered the part and we we scheduled a time for the repair. We can always count on AN to keep our vehicles running smoothly.

The service personal were friendly and very efficient.

I love my new 2016 New Altima! It's by far the best car purchase I've ever made! I love everything about my new car! I had a great salesman named Steven O. and would definitely recommend this car as well as Autonation Nissan on Hacks Cross to any prospective car buyers! I went in for my first oil change and again I was provided with exceptional customer service. They even vacuumed and washed my car! All I can say is wow!

Kenneth Jones was excellent in making the visit go smoothly and professionally Work was completed earlier than expected .

Amanda Martin did an exceptional job handling my repairing issues. She stayed on top of the job even when my insurance claim agent wasn't! Thanks Amanda! Job well done!

Amanda was my service writer and she stayed in touch with me all the time. Excellent. It was a joy to have a real live person to assist in customer service. Keep up the great work. Thank you

Had to take my 2015 Murano in for a recall, also had a problem with the engine light on. Got the recall fixed but had a problem getting the engine light to clear. The service guy worked hard to solve the issue. On the third trip to the dealer they found the issue and had to keep the car over night. Since we live over an hour away they gave me a rental car free for the night. Very nice.

This is the 2nd time I have purchased a car from this dealership (6 years ago and recently traded that car in for a new one). My experience both times was wonderful.

I was really impressed with the service I received from Mr Lowell Wherry, when I went to AutoNation to purchase a car. He was knowledgeable and professional. without hesitation I would recommend AutoNation Nissan Memphis to both my family and friends. joseph D. Kyles

Hey have you seen your employee Dan posting in reaction to little kids being hancuff by police in Troy New York said something about go back to Africa

We just bought a Murano from Brandon Parham, and it was as enjoyable as purchasing a car can be. He was helpful and has great customer focus. I highly recommend Brandon!

Taylor did a fantastic job and really made the process so easy for me. I would highly recommend him.

Worked with Mr. Taylor Faught from Auto Nation off of Hacks Cross. Was very patient with my wife and I through the process. Gave great customer service and detailed information. We love our purchase thus far.

I walked in without an appointment and I was taken care of right away. There are refreshments and TV while you wait. Everyone is very respectful and helpful.

Just bought my second vehicle from Autonation Nissan and I can honestly say things could've went any easier. I like to give a thanks to Tanorris Brookins sale manager and Nathaniel Wade salesman!

Autonation was the best place I could've gone too Nate Wate help me found the best car for me and he was very patient

My wife and I were recently searching for a used SUV and stumbled upon AutoNation. Salesman Nate came out to help us with a few of the vehicles we were interested in. No pressure, extremely polite and down right classy man! I have a fleet of Nissans thanks to Nate!

I enjoyed working with Tariq Jackson. He has great customer service. He listened and understood my situation. I recommend him to any who needs a vehicle.

Working with Corbin Toll was great! He made the entire process easy and stress free. Be sure to ask for him as your salesman if you're at AutoNation Nissan in Memphis! I highly recommend this dealership for anyone in the mid-south area.

Brandon Parham was the best sales agent a girl over her head could ask for. Was very patient and answered all my questions so I left confident in my purchase

Brady made both of my car purchases so easy. Everything was smooth, efficient, and perfect. I have driven only a Nissan for the past 6 almost 7 years. I trust Brady to help not only myself but also my friends and family!

Chris Temple helped my family get into a new Altima! The experience was awesome! I highly suggest anyone looking for a new car should go see Chris Temple and the staff at AutoNation Nissan Memphis.

I'm in the researching stage of buying a car with the occasional test drive. I can't say a single negative thing about this place! The salesman there, Corbin, is extremely friendly, accommodating and, more importantly, knowledgable and competent. Highly recommend.

Chris temple was a huge help getting me in my new mutant. I highly suggest going to see the staff at automation Nissan Memphis they were very professional and fair. Thank you again.

The manager Cully and his manager treated me as a second rate person. I went to purchase a 2016 Nissan Rogue on April 15, 2016 and the car had a defect. The passenger seat had a vibration when I put the car in reverse. I never made it off the lot with the car. I went back in and the salesman Nate tried to assist me. He checked several others cars and they had the same vibration. He was the only one that tried to help me. The manager Cully and his manager would not speak with me they would not offer any other options and wouldn't even try to give me another car. He went and got my check for the car and didn't say I'm sorry we don't have anything right now just take your check for the full payment of $27000 and get out. I have never been treated this way by a car dealership. I called the complaint number to report my dealings with the Autonation Nissan dealership on Hack Cross.

Did not get the deal that was agreed upon originally. Made the deal both parties signed off on it, when it went to finance it changed " Oh yeah we couldn't do that deal lets renegotiate it". Not the salesman fault he done good, just bad business practices. First day I get home I realize one of the back up lights is not working...Looked at my list of items checked before the car is ready to sale...its checked as if they worked. Multiple mistakes made that I had to point out in the closing process: Wrong VIN on most paperwork Kept printing wrong deductibles on warranty paperwork Let me walk out without even handing them my down payment, I had to remind them about it. After getting home realized that my warranty paperwork had the wrong car on it. My drive out tag had the wrong car listed on it. The list goes on. In Closing Wife loves the car...just not happy with the process.

AutoNation is the place to go, You cant beat it with a stick.

Just the absolute worst service. Buying the car was such a hassle. And then coming to get my first three free oil changes has been a frustrating experience every time. It always takes over an hour and the people helping out are completely incompetent. I highly recommend not buying a car at this location.

I arrived at the service department after having been stranded for a day because my car wouldn't start. I was immediately greeted by Mr Doug who assured me that he would take care of me and my car so that I could get to work. Sure enough, he checked everything I was concerned about thoroughly and reported back to me his opinion and a plan for service. It was all completed in time ever for me to get to work that afternoom. I will never go to another dealership again. Doug a day his team took care of my car and me in a friendly, timely, and efficient manner. They were the greatest. I plan on going back for all my Nissan needs.

Nothing but good experiences with these guys. Love my Murano. Owned it for almost two years and have had zero problems with it. The service department rocks, especially Zach.

My new Murano has exceeded my expectations.. It is because my salesperson listened to me from start to finish.. He even stayed late to show me how the feature worked..... Great Dealership.. And kid friendly..

Never the same adviser. Instead of addressing the issues, they fire the advisers. My adviser was not the person who took my car on a joy ride over the weekend while it was "being serviced"...

My wife and I purchased a 2015 Nissan Murano the day before Thanksgiving and had a great experience with them. They were not overly "pushy" and did a great job of explaining all of our many questions. I definitely recommend these guys and we received an excellent value for this purchase. The trade-in offer we received was right in line with what we anticipated. They made the whole process flow very smoothly and were respectful of our time.

My experience was very admirable. The service was great. The process was smooth. I would definitely recommend this dealership to anyone.