When we bought our Rogue we purchased the maintenance package or oil change package, or whatever it was. On February 11 my wife took the Rogue in for an oil change and asked that the tires be rotated and tire pressures checked. The listed tire pressure inside the driver door is 33psi. The checklist from the service department had 35psi hand written in all four spaces. The actual tire pressures ranged from 27-30psi. So, based on the handwritten 35psi, we can pretty much assume 100% that since the tech didn't even know the correct tire pressure and therefore did not even check the tire pressures. Based on that, we're now wondering if they rotated the tires or even actually changed the oil. We now have ZERO confidence or trust in your service department. And because we now don't trust your service department, we don't trust the dealership as a whole.

i had a recall done on my car and had a good experience there. clean facility, courteous employees and fast service.

Terrible

My story is too long to share; however, I will say it started off very displeasing and originally left me saying "I would never return to this location". However, with great management skills and great integrity from Mr. Ed, I was very pleased with the outcome. Also, Sonja, Randy, and Terrell are other employees that went beyond their call of duty to ensure I was satisfied. Sonja is the BEST! She provided the best customer service from the time I first call until I left. Also, if it wasn't for her immediately getting management, I would have left and not returned. Thank you all!

My experience with this Company has been very bad, I bought a Nissan Marano used that needed a clip on the front end. I have had my car for one month and Autonation Nissan has wasted my time with this car claiming that they were going to fix the problem. and each time the car was setting up and nothing was being done. They have had the vehicle more then I have, in one months time. The car has been with them sense 12th and it the 19th only to put a clip on the front end. They keep wasting my time with this car and they have sold the car that I have sold them. This has been the worse car experience I have ever had with the purchase of a vehicle in my life. This was suppose to be the car of my dreams but turns out to be the worse experience ever. They have been wasting my time and gas all month long to were they have put more miles on the car then I have and used more gas then I have. While my car is still sitting at the shop they gave me a versa which was a "slip in the face" because this is a car that I would even buy for one of my kids. The sales people are very unprofessional and keep lying like they have fixed the problem and pushing the blame from one to another. Mean while I am without my car and it's time to make a payment on the car. I may have had my car a total of one week and it has been a month now sense I purchased it. This is very bad business.

Fast friendly service no complaints

Replacement of CVT under extended warranty. My Service Advisor Sonya Harding was absolutely amazing which contributed significantly to the wonderful experience. She updated me regularly on the progress and expedited my rental making sure I wasn't further inconvenienced. She exemplified the quality customer service I have come to expect from my next visit to AutoNation Nissan. 1000 Kudo's!

perfect.

I purchased a car in November of 2020. I had the car refinanced as a personal loan and have called multiple times and sent multiple emails to the finance manager Joshua regarding needing the protection plans cancelled. For 3+ months I have had no response. I got the other finance manager, DJ(I think) to answer a phone call, but after leaving a voicemail to follow up on why it had not been cancelled, again received no response. This has been such a complicated process for me and I have been down right ignored for months regarding MY MONEY.

It was a job well done

My dealer Mark was very helpful and friendly.

Everybody was really professional and attended to every detail. Easiest and most pleasant experience i have ever had buying a vehicle.

Everything was done well

Communication isn’t great and I regret purchasing a vehicle in transit, because there’s no telling when the vehicle will be delivered. 6 days late already. I just want my down payment back at this point.

The customer service was excellent and they were done with my car in a timely manner!

I brought my car in fur oil change and my tire maintenance light was blinking and they didn’t check it out .so I left and a hour later I was on flat and had to get my tire fixed elsewhere.

It was a pleasant experience.

Great. Sales lady

Very helpful and pleasant employees. They were very personable and responsive. While the vehicles may be a little pricey for some, the establishment overall seems to be above board. Ms. Phoebe and Mr. Patrick were great to shop around with and puts you at ease.

I brought our 2016 Nissan Rogue in for a 20,000 mile check as the owner's manual states. The car is 5 years old, but only had a little over 23K miles on it. I printed the page from the owner's manual that specified the things that was to be checked. When I arrived at the dealership, I gave the paper to the person at the desk, which they promptly dismissed and told me that there were only certain things they did for a 20,000 mile check. They told me they changed the oil, replaced some kind of filter and replaced the wiper blades, which were already working fine. When I purchased the vehicle, I purchased the PMA and the VPP plans, which I hope I have better sense in the future to never do again. It is disappointing when one purchases maintenance plans that are supposed to be designed to keep your one's vehicle well maintained, and Nissan's own employees will not adhere to their own maintenance guidlelines. It would have been better to take my car to my regular mechanic whom I trust, but I was gullible enough to fall for the salesman's pitch about how wonderful those plans are. A very costly mistake on my part, but I suppose some lessons have to be learned the hard way. I suppose the work they did was satisfactory. I hope it is; however, they DID NOT do ALL the work the owner's manual states needs to be done at 20,000 miles. My wife and I are very pleased with our Nissan Rogue. Sorry we can't say the same for the people in the service department.

It had great customer services

Great customer service from a lady name Sanya wow

Fraud, deception, and manipulation describe this company. We bought a vehicle and had it shipped. The picture was a mid roof Ford Transit. When the vehicle arrived, it was a low roof Ford Transit. The company refused to accept the vehicle back, saying they used “stock photos” and if the roof height was important I should have told them. Why in the world should I suspect the vehicle I received would be different than advertised? If AutoNation was selling a low roof van, the pictures should show a low roof van. Period. If a dealership posted a picture of a 4 door car, then shipped a 2 door, that would be unacceptable. In addition to complaints already filed with the Attorney Generals of two states, the BBB, and the FTC, I will be leaving a negative review in as many forums as possible to warn all potential buyers to steer clear of this company.

Not good

Micheal Moore was great! He answered all of my questions and even emailed me the inspection sheet so I could see it in color. I will be requesting him in the future!

Technician named David listened to my concerns and did what I asked. He is a genius!!

I had a 11 o’clock appointment got their 20 minutes early so they just to still have to wait 3 hours for a oil change and tire rotation.

I scheduled this recall service three weeks in advance and I dropped my car off for this service on Thursday expecting the work for my 7:00am appointment to be completed by noon as I was told it was a 3 hour job. I was called at 11:30am and told they did not have the parts and now I have to bring my car back for the service. It is inconvenient and frustrating to have my time squandered like this. It would have been nice to receive a phone call prior to dropping my car off.

I went in to talk about my options with a trade in. Everyone I dealt with was very friendly and accommodating to my needs and I was pleased with how well they worked with me on my new vehicle! Great experience 👍

Very good

The customer service we received from Brandon our salesman to Marcus in Financial was excellent definitely plan on returning when I’m ready to find my Titian.

I didn’t know the oil change has gone up $20, and the wait time was pretty long, the Representative who assisted me at Checkout was very pleasant.

Ms. Sonja Harding was amazing and knows her stuff. The only thing is, it's a little slow checking out after your vehicle is ready. But the service was great. Thank you!

I loved the professionalism and courteous staff. Everyone was so nice and meet my needs.

3 hours for an oil change!! RIDICULOUS!!!

I just want to say that I have had my good and bad experiences with this dealership. However, they have always made my bad situations into a better situation before leaving. During my most recent visit Mr. Michael offered the best customer service that I have experienced in a long time. Thank you all!

The staff was friendly and quick.

3 hours for an oil change for a 2020 Altima??? RIDICULOUS!!!!!

Good

my car still not fix

I do have to say if a human is actually reading this is that LaSonja is the one who I’ve had for both appointments and she is the only good thing about my experience- she is a great employee, very patient, calm and considerate. I would not be able to do her job, she has a gift to calm unhappy people. It’s just frustrating that the departments don’t communicate to each other. Why can’t the service garage ask the parts department if they have a part before the customer gets there for their appointment which was made specifically to get a particular part installed.

Worst dealership I have ever worked with. The sales lady was quite rude. They would never communicate or get back with us. And ended up selling a car we were very clearing wanting to buy but wouldn’t tell us that it had sold. I had to call from a different number just to get communication. The quality of service is low.

I recently purchased a used vehicle, which would ultimately be sold without a warranty (AS/IS); however, I was told that the vehicle had not been In-service and that they would do their full point inspection before it was sold. I paid my deposit for them to hold the car, and was told that if the service to repair for them was more than what they paid, they would not sell me the car. I told them DAY ONE that the car was making a roaring sound, this is on the deposit day. I was assured everything would be checked out. I got the car and it ended up running hot, day one, and I also told them that I still here the roar. Now they did repair the cooling system, but a car SHOULD NOT be sold with bad wheel bearings, because this car could have been financed and they would have fixed it. How did they not notice this in their CHECK? Recently, I tried to blow the horn and it did not blow? You are telling me a 100 point inspection was done and none of these issues were found? The sales manager Jill was great and so was Phoebe, no issue with the people but the service, definitely a failure because I made sure to mention ROARING noise when I got in the car before the deposit. IF they couldn't fix it, they could have told me and then I would have decided. I love the car. but these are both SAFETY ISSUES of which a car, from such a reputable dealer, should not be SOLD, under warranty, without warranty, or however you want to put it.

Had me in and out in less than a hour love these guys

Mark was very helpful and courteous. Did not pressure me at all but helped me make the decision on my purchase.

Don’t get your car service here!!! Everybody is extremely rude in the service department. I made an appointment weeks before dropping the car off. My appointment was at 2 pm and they were just now getting to the car around 5:44 pm and that was only because I came back up there inquiring when the car was going to be done. Keep in mind they fail to call me to give updates on the vehicle. Called several times nobody would answer and when they did they had no updates. All my car needed was a simple diagnostic test and they took forever to do that. I’m very unhappy about this service. I will go to Southaven location next time.

Customer service center is a long wait time to get vehicles repaired.

Excellent job. Long long wait

Very beautiful place with all types of cars and prices

Horrible, horrible experience! Inexperienced technicians! Technician rode with me and heard noise but once they put it on the rack, they heard nothing so determined there was ‘nothing they could do’. Just purchased the car two months ago! Reaching out to Nissan Corporate, Consumer Affairs, etc. Nope, unacceptable!!! Sorry, wrong one Nissan Auto Nation!

Poor customer service. Maybe they should emphasize to their newer sales persons that customer service is what customers value most. From the very day I initiated the purchase of my vehicle I’ve been treated like they were doing me a favor. I wasn’t acknowledged by the sales person when I returned (she did see me- she said she did). They tried to tack on an extraordinary $1000 to my purchase just because it was available. When I finally drove the car off the lot it was on Empty and I mentioned that to another sales person who basically said there was nothing she could do. And now it’s been nearly a month and I still haven’t received my license plate, nor the spare key I was to receive the week I purchased the vehicle and I haven’t been updated. We are all human, things happen but when you’re giving someone thousands of dollars customer service shouldn’t be off.

I had an oil change & tire rotation appointment for 10am. My car wasn’t pulled into the bay until 11am. My car was ready and I was checking out at 11:17am. I didn’t get a window sticker. The one that has the date and mileage to return for an oil change. I just don’t understand how an oil change and tire rotation was completed in 17 minutes when the technician said he was the only one doing quick services that day. I’ve been a loyal customer since 2018. The only place I have my car serviced and the quality of work is declining with each visit.

Amazing service! Helpful staff

Good customer service.

Came here to buy parts from the parts department very friendly staff sales to parts department.

Patrick was amazing! He located the car I had my eyes on. He gave me a run down of what to expect before we even started the process. The whole staff at Autonation Nissan was very friendly and accommodating. After everything was signed, Patrick walked me through the features on my car before I drove away. I even received a follow up text from him the next day to see how my Sentra was driving.

Freda, Sonya, and Terrell has great customer service. I was serviced in a good amount of time. Terrell was very informative about the maintenance needs of my car. Thank you!

Patrick was phenomenal from the initial phone call to a week after the sell. He made my car buying experience most pleasurable! He was knowledgeable, patient and most importantly he made me feel as though as was more than a sell! I will definitely recommend him to all I know!

Very professional staff with strong desire to help customers.

Awful customer service at the front desk. The lady there was unprofessional and refused to help me with my van at all She just insisted over and over the "Patrick isn't here" I asked for a manager and she walked off and never got one. She came back and told to come back when someone else was working. Awful attitude

We had a car warranty from another company that I was paying a great for(powertrain only) . But it was worthless, so I purchased a better plan with Nissan Auto Nation. Thank you

I had an appointment at 8:30am and my car wasn’t worked on until 10:00am I sat there waiting until I went to ask how long it would take. The receptionist said just a few more minutes. That turned into an hour. Just for the mechanic to say it wasn’t anything wrong, he can’t figure it out. I went to another shop and the problem was resolved in 30 minutes. It was a simple shortage in my A/C.

TERRIBLE SERVICE

Hello My name is Tonya Turner-Norphlet and I purchased a 2014 Dodge Challenger from Auto Nation Nissan on January 28, 2021 here in Memphis, TN. I have only had the car for 2 months now and I have had some concerns with the car. Mr. Edwin Lewis and the service team have been taking care of me when dealing with problems/concerns with my car. I took my car back on last week April 7th and I just picked it back up on April 14th due to the windshield molding and the cow was needing to be replaced. The molding and the cow was dry rotted and they had to replace the windshield in order to get to the molding. When I got the car back the dash board in the car was buckling out around the vents and by the windshield. I have pictures of the damage and I also showed the service supervisor and Mr. Lewis the damage to my car. I spoke with the service person and Mr. Lewis about this problem to see if they could tell me how this happened. I also took my car to Dodge on April 15th to see what the problem was and they informed me that it was caused by the heat that was used to replace the windshield. I informed Mr. Lewis on April 15th and April 20th and he stated that there was nothing they could do about that. I took my car to their service department for one problem on April 7th and now I’m getting it back on April 14th with another problem that I cannot afford to get I fixed. Since I’ve had the car, I have only driven it once or twice to see if there were any concerns before I let my son take it back to school. I have spent out to much money to purchase this car from a reliable dealership and this is what is going on now. When I drop the car off there was nothing wrong with the dashboard and now it look horrible. I need someone to give me a call at 901-406-7984 so that this problem can be taken care of in a timely manner. I am a single parent that is struggling through this pandemic to take care of myself and my child. Thanks so much for your assistance in this matter! From: Tonya Turner-Norphlet Sent: Wednesday, April 21, 2021 2:27 PM To: customer.relations@autonation.com Cc: tshieste@gmail.com Subject: Major Concerns Hello My name is Tonya Turner-Norphlet and I purchased a 2014 Dodge Challenger from Auto Nation Nissan on January 28, 2021 here in Memphis, TN. I have only had the car for 2 months now and I have had some concerns with the car. Mr. Edwin Lewis and the service team have been taking care of me when dealing with problems/concerns with my car. I took my car back on last week April 7th and I just picked it back up on April 14th due to the windshield molding and the cow was needing to be replaced. The molding and the cow was dry rotted and they had to replace the windshield in order to get to the molding. When I got the car back the dash board in the car was buckling out around the vents and by the windshield. I have pictures of the damage and I also showed the service supervisor and Mr. Lewis the damage to my car. I spoke with the service person and Mr. Lewis about this problem to see if they could tell me how this happened. I also took my car to Dodge on April 15th to see what the problem was and they informed me that it was caused by the heat that was used to replace the windshield. I informed Mr. Lewis on April 15th and April 20th and he stated that there was nothing they could do about that. I took my car to their service department for one problem on April 7th and now I’m getting it back on April 14th with another problem that I cannot afford to get I fixed. Since I’ve had the car, I have only driven it once or twice to see if there were any concerns before I let my son take it back to school. I have spent out too much money to purchase this car from a reliable dealership and this is what is going on now. When I drop the car off there was nothing wrong with the dashboard and now it look horrible. I am a single parent that is struggling through this pandemic to take care of myself and my child. I received a call today from their central office and general manager Ed Lewis. Ed Lewis stated that the dashboard was going to eventually buckle up and they are not responsible for it. Even through when I dropped it off, it did not look like that. This is totally unacceptable!!!!

My friend @Tonya Turner took Jaylen's car there for a repair and when I got it back the dashboard was messed up! $3000 worth of damage and now Corporate office is saying go back and talk to the general manager which is black (Ed Lewis) and he said that it would have happened eventually over a period of time. Please stay away!!!! This is completely unacceptable, unprofessional and extremely rude!!! Consumers do not deserve this!!!

Steve O went over and beyond and even came in on his off day to assist me with my purchase. Talk about Excellent customer service!!!! He also delivered my vehicle to me which was very helpful during my work day.

Recall work, called and scheduled the appointment almost 2 weeks in advance but the day of our appointment the part was not their and we had to leave overnight? Notice said call and schedule the work and dealer would make sure parts were there? First poor experience with this dealer.

My experience was great: good service, good customer care person, and in a timely manner.

Steve was a big help , he asked what I wanted and didn’t stop til everything was worked out ....

I have a recall for my car and every since last year the parts haven't been provided for my car. One of the Associate mention the an owner of a Nissan had an accident and the company paid for everything. Just supposed that person lost their life. How would you all pay for life that was lost because of promises that was made to fix that recall problem. I keep getting pushed by every time I inquire about my parts for my car. I keep getting I'M SORRY

Ms Sonya Harding was absolutely amazing. I was in town an unfortunately had a problem with my 2018 Titan .She keep me posted on a daily basis if I lived in Memphis I would definitely take my Titan back for repairs.Thanks to the whole service department Mr.Davis

Very nice and and friendly environment. They truly aim to satisfy the customer and the good vibes make you feel right at home.

Experience was great customer service could have been better tho.

2 1/2 hours for an oil change is ridiculous. My appointment was at 10:30am, and they didn’t get done till almost 1. I also had called several times and left messages for someone to call me back so that I could schedule an appointment and I never got a call back. This is horrible customer service.

When I arrived, my truck was immediately taken back. Before the serviceman got in, he lined my seats with seat covers. My service person, 9998/Harding according to my paperwork, was phenomenal! I believe her name was Sonya. Due to it being my 1st time there; she walked me into the waiting area, showed my how to work the coffee machine and showed me where the vending machine and other things were. She was funny, talkative and overall pleasant. As time neared for my truck to be ready, she came and updated me. When finished, she explained what was done to my truck while going over the paperwork. I couldn't have asked for a more informative and pleasant person. As I walking out, the serviceman pulled right up to the door with my truck, leaving the door opened for me. Overall, great experience!

We had a recall to be performed the letter stated it took an hour to complete understanding the dealer schedule could be busy knew it would take longer. When we made the appointment was told about 3 hours m. Dropped off about 45 minutes early of appointment finally called them 5 hours later to get status was just told not ready yet. Finally got a call hour later it was ready. Manager told me the one mechanic that could do this job had a really big job before ours. I understand they are busy and sometimes jobs take longer than expected but could you at least call your customer and let them know or when dropping off say the mechanic is really busy today and give us the option to reschedule. We only take our car the the dealer for factory recalls and may just try a different local dealer next time. We really like our vehicle but the service department needs some work.

This place is pure garbage and management, especially the general manager, is racist against anyone that doesn’t look like they have money. So unless you look white and with lots of money, you won’t be given proper attention and will be dismissed after 5 minutes. Last time I buy from this shady place. I also warned corporate that if they don’t do something I am gonna make it a bigger problem. I am letting everyone I come across know as well.

The car sales was very nice and he listened to what I said. He found trucks that I would like and let me choose.

My appt was for 1:30 and I arrived early for an oil change and tire rotation. I did not leave till around 4pm. I have used them for many years and have never experience this long of a wait. When my car was finally ready the service rep took me out to my car. I asked to pay and she told me no charge because of the delay.

Phoebe Miller and her sales team were fantastic. I’ve been buying cars for 30 years and this was by far my most enjoyable experience . Thank again for the great work.

The reps were very nice and helpful and the wait time was minimal.

Service was great Greetings was great Smiles meant a lot Continue an awesome job

the people at auto nation really know how to take care of the customers. They make a bad day turn out good. I love this place and the people that work there. DJ, the finance guy fells like family.

Great service

Scheduled appointment took total of 5 1/2 hours to complete. The assessment took over 2 1/2 hours before an additional 3 hour wait The problem showed on dashboard warning screen as AEB-automatic brake system. Very upsetting b/c of long wait & multiple complaints when asked by staff

I’ve loved the two Nissan vehicles I’ve owned but will not buy another due to repeated shady interactions with this dealer. By any objective standards they are unethical and possibly illegal in some of their practices. If you want details, I’ll give them but that’s the bottom line.

Everyone was extremely nice and very helpful. I told them my budget and they worked hard to get me in the vehicle that I love!

“Reserved” a car and scheduled appointment. Arrived and was told salesperson was running late but she did not want to let anyone else assist us. She arrived 35 minutes late with no apology or explanation. Then proceeded to tell us the car we “reserved” was just sold. Clearly that was a lie considering we arrived just after the dealership was open. She shrugged like it was no big deal and said she had another car we could look at. We walked out and gave our trade in and business to a more competent and friendly dealership. Do not waste your time or money here

The cars are powerful am actually going for the Nissan 2021... I love it.

Loved how helpful everybody was

Was emailed an "estimate" for 3 different repairs that looked like something a 5th grader would send, not a billion dollar company. I called a local repair shop and they quoted me $455 for the same repair/part Auto Nation wanted $1130. We did agree for them to repair one item in order to get the truck running. The lady requested the last 4 digits of my husband's social security number and said she needed it because he was authorizing the repair over the phone. His mistake-he gave it to her. He is not computer savy and although he knows not to give his SSN out to anybody he didn't realize someone could commit identity/credit theft with a name, address and the last 4 digits of a social. So I spent an hour making sure his credit is locked down. Once again a billion dollar company should be able to send an authorization to repair that can be electronically signed and not having their employees ask for last digits of a customer's social secutity numbers. First and last time dealing with AutoNation. Shady estimates, ripoff repair costs and shady business practices.

The whole team I had -- Patrick, Jill, Alfonso, Keith, and DJ -- were beyond awesome from start to finish. I walked in with one expectation and thanks to all of them I walked out with more than expected. Nissan will always be my first option because the team went above and beyond to match my tastes with a vehicle BOTH times I've purchased. And I can't complain about prices. So thanks everyone!!!

I have recently purchased a 2020 Sentra and I am loving it!! Major shout out to Patrick Henderson who took great care of me and also Ms. Jill Webb! Love these two and will most definitely be coming back for future investments!

I am totally satisfied with Dawud Beyah, he was patient with me and explained everything to me. I love his customer service, he's the best salesmen I have ever had.

Got oil changed next day oil pouring from under my car while driving car smoking had to get towed wait time was ridiculous and I had to walk half way to dealer because the tow company couldn’t take me such a inconvenience.

Always great service at Nissan no one knows my SUV better than Nissan.

Ashely was a good service agent and she made the customer experience very satisfying.

Very awesome love the customer service

Came in for an oil change. It was in and out very fast, and respectful people

Mr Charles and Ms Sonya made it feel like a personable experience. The staff seemed to have change the friendliness and professional experience is what I missed on a previous visit but this experience should always keep me coming back and recommend to others.

I have taken my vehicle to service three times for the same problem

The sales person was extremely nice and knowledgeable. He was extremely helpful throughout the entire buying process. He wasn't too pushy, but definitely was open for any questions I had and need answered.

Great service and excellent customer service!

Very nice salesman. Willing to go out of his way to help us.

After seeing the reviews From this place, I still decided to give them a try. I spoke with Patrick Henderson one of the car salesman and came to test drive and check out a truck. I became interested and tried to go forth in leasing the vehicle that day. I had well over 10% to put down and my I make very good income! Due to some limited credit history I was having issues getting financed properly and thought the interest rate was extremely high. The finance manager was very rude trying to talk to me as if I was naive.. telling me he could just put me into something else etc. I left and called Patrick the next day to see if they could check into more options for financing since I really liked the vehicle. He communicated he would look into it and give me call back but never heard back from him even after I called again. Seem like he just threw me to the left because of my situation saying that was the best they could do. Well, I'm glad I didn't settle because the same day I went to another car lot and was able to purchase the same exact vehicle with fewer miles and the salesman worked with me to get me a fair rate and other benefits after I explained my situation. If you truly want to help someone you will! It was pure coincidence but I am very happy things worked out and someone else saw the worthiness to help me out!! I can understand all of the various negative reviews on this place. I gave one star because the lady at the front desk was nice.

Energy was off the chain and check the tire and fix it.

I’m very fortunate my parents purchased and paid off a 2015 Nissan Sentra in 2016 for me as a graduation present. Ever since I’ve had it Auto Nation Nissan Memphis has screwed us ROYALLY. 1)if you want to make an appointment, expect to make several phone calls, be on hold, rude answers with no real information, and your car to still experience issues after issues. 2) once I had to bring my car back 4 times to fix an issue they would not double check or correctly fix - over a broken tail light- 2 times where I waited 45+ minutes in the waiting room for them to tell me they didn’t have th part to fix it that day 3) I have 100,000 mile warranty with them. I called several times the last few days to see if my warranty would cover the thing that needed to be fixed and a tow (which is under my warranty/manual when my parents bought the car)- the woman on the phone today told me my car (which was inoperable) had to PHYSICALLY be on the lot to check / even tho over the phone they confused my sisters car and I for YEARS even with several corrections by the VIN number. 4) once I just needed my wheel lock replaced and the one off hacks told me I had to replace all the locks ($100+) , thankfully the only woman advisor took my outside and told me to drive to the farther Nissan to get just the lock replaced (a $30 charge) 5) the time it took me 3+ times to get my brake fixed, the rear middle brake light (which wasn’t the initial issue) was out as if no one check to see if it was all fine for the customer to pick it up the next day (I had taken off days off work for this). I was very upset and still , no remorse. My parents and I have spent hundreds and thousands of dollars there , purchasing new cars etc. they still have NO CARE for their CUSTOMERS, including the GM. I plead you plead , DONT buy a vehicle from them and certainly don’t expect service. It’s so disgusting and disappointing. If you need more, check their other reviews. Please go elsewhere and not waste your hard earned time or money.

It was a painless experience. Adrian Scott took great care of us from the beginning to the end of the process.

The work was incomplete and when I noticed it, I called salesman and was promised he would take care of issue. I went by to pick up promised item, only to find him not there after he told me he would be and product not ready as promised. I asked for manager only to have him rudely walk away when I told him why I was upset. No, I’m sorry, but only I’m not going to talk to you if you are upset.

Out of all the Nissan Dealerships ive visited in NY for service this place by far is the best. My service advisor Ashlyne kept me updated on my vehicle as well as the arrival of my part. Ive never had that at the other Nissans ive visited. Ashlyne was great and very professional. I will definitely be there for my service needs. Thank you

A recall to be serviced and other items to take care of. All done to my expectations.

I arrived at 10:25am for my 10:30am service appointment. When I made the appointment, the person I spoke to over the phone told me that it should take about an hour for my airbag recall repair to be completed, and that I could wait at the dealership while my car was being repaired. At 12:38pm I went back to the service desk to ask what was going on with my car because I had been waiting for two hours. The lady at the desk told me that they hadn't even started with my car, and I could either reschedule or keep waiting. At 1:30pm, the repair had finally been finished. I had to wait another five minutes after getting in my car to be able to leave because my car had been parked behind someone else's car with another car parked behind me, so I had to wait for the first person to leave before I could finally leave the dealership. Someone had clearly gone through my car because a bunch of the stuff that was in my glovebox was on the floor of the passenger side when I got the car back and the bottle of pepto bismol from the glovebox was missing ( I don't want it back, but who takes an OPEN half empty bottle of anything during a pandemic?) The waiting area was not comfortable, and the seating wasn't spaced out enough for proper social distancing. No mask wearing was enforced, and the staff did nothing about the guy who sat next to me in the waiting area who took his mask off and was clearly sick with something because he spent about an hour coughing intermittently. I had an absolutely horrible experience with Autonation Nissan Memphis. I would not recommend it to anyone, and I'm going to actively warn people to not go here because my experience was so awful on so many levels. I don't mind waiting, but I do mind being lied to about how long I'm going to need to wait, and being given no information about how long I'm going to need to sit in a room where other customers are behaving unsafely during a pandemic and proper COVID precautions aren't being followed. There were a lot of places in my three hour visit to Autonation Nissan Memphis where they could have done even a single thing correctly to improve my experience with them, and they took every opportunity they had to make everything worse.

Always exceptional service!

I paid for oils change and tire rotation but my tires wasn’t rotated at all then the person did the service on my car told me he did it after I told him I just bought a tire cause I hit a pot hole so my tires are pro contact but one is same brand but different name so that’s how I know the service wasn’t done! The service clerk ask him why he said he thought he did it then said he didn’t do it cause my tire trend is to low which is a lie. But after I ask fir a refund for service that said it was done but wasn’t.. bad customer service by charging me and not doing the job! Made a complaint nobody call me back like they said. The tech guy jack that work on my car lied about doing then threw it off on the lady that wrote the service up. This is sad during pandemic people are charging you for service they don’t do.

Very clean,and respectful,👍

My wife was experiencing problems with her 2014 Nissan. We brought it in for servicing and our experience was great. We really appreciate the service that we recieved.

I have never been to this place nor do I own a Nissan... I have attempted multiple times to have my contact information removed. Maybe this bad review will help them figure it out.

I had an amazing experience here and it was the first time I’ve brought my car to this dealership. I had been having a lot of issues and other places couldn’t figure out what was wrong. The staff and mechanic were so attentive. He took it back immediately and called me with the problems, fixed it and my Pathfinder is running like new!

If you own a Nissan I highly recommend you not have it serviced at AutoNation Nissan of Memphis. We took our Altima there for two items for repair. No word from them for SEVEN days. After EIGHT phone calls, two voicemails and a message, no one called back. A chat session with the online person behind the keyboard yielded no response. Went to pick up the car today and discovered NOTHING had been repaired. It had not been touched for eight days, just sat in the lot. The dealership does not even answer most of the phone calls to the main number. The coward dealership manager went to get his business card for me and was to bring it out to me- he never did. I placed a call to Auto Nation headquarters in Ft. Lauderdale and am waiting for a response. I will never do business with AutoNation Nissan of Memphis, or Auto Nation, again.

Horrible services, called five times and no one would answer the phone. Horrible. Just take your car to Firestone or anywhere else would be better.

This is my second time here in the last two months. Customer service is horrible. The last month I made an appointment for an oil change and front brakes. I waited 4 and half hours just to be told that I needed front brakes. That's what the hell I was there for. So in that 4 hours I only got an oil change. I could have made oil from scratch in four hours. I called and talk to the manager , he apologize and told me to call him when I can bring it back in. I called and left plenty of messages. He did not return one phone call and after you put a bad review, they comment and tell you to call the General manager. I did, they didn't pick up or return my message . I went in today to get my brakes done. The lady remember me, she told the manager. He didn't give no care in the world, but he told me to call him and he would take care of it. I guess him talking care of the problem was for me to wait another 4 hours and pay full price. I was just so happy to leave. I will never return to this location again. I will never buy another Nissan vehicle in my life. Before , Nissan was the only vehicles I will drive. I bought my last two vehicles brand new from this dealership, so I probably paid off Matt ( the manager) house. I see why the other employees customer service is bad, look at their boss. Please don't comment under this review with call this number, no you call me. My number is on file. I will not watse another second on Nissan. People read the reviews, enter this dealership at your own risk.

This has got to be the worst dealership in tn. I came back today after a fail attempt last month to get my brakes done. On my last visit the manager told me to call when I was able to bring my car back in. I called and left plenty of messages. No one returned my call. After my review the corporate office told me to call, i did and left messages. Guess what , I haven't heard from them either. When I went today, the manager acted like he didn't care nothing about my situation. So now I see y the employees customer service skills are bad. Look at the boss. I only drive Nissan vehicle . My last three cars have been Nissan maxima brand new, two from this location. But after today, Nissan have lost a value customer. I will never buy another Nissan vehicle and I will go somewhere else to get work done to my car. I have never experienced so much bad customer service from a place of business. When I'm finished , I'm finished. I will never step a foot on this property again.

Great car buying experience. Salesman Jon Tyler is very knowledgeable about the Nissan products. He made my mom and I feel very comfortable throughout the whole process.

Steve O was my Salesman and Ed was my Finance Manager. They made my first experience with Nissan a great one. In fact I referred 2 people who also purchased new vehicles after me at Auto Nation at Hack Cross location

Well the staff was very friendly though short handed. I went in for an oil change and received a multi-inspection. After reviewing the multi-inspection I was concerned because I had just purchased this car in March. It noted that the battery needed immediate attention and the filters needed attention. The staff already had a line when checking out so I decided to return the next morning. When I returned, I requested that the battery and filters to be rechecked. Turned out the battery was good and the filters were changed in February 2020. My issue is that these items were not actually checked and the Technician went by the mileage instead. Now, I don't trust bringing my vehicle because I was going to spend money on items that didn't need to be changed. What's the point of an inspection if nothing is being inspected. I gave 2 stars for courtesy. I'm worried I'm not the only one this has happened to. This needs IMMEDIATE ATTENTION.

Worst SERVICE ever! ATTITUDES are HORRIBLE! I waited 5 HOURS for a oil change! And I had a scheduled appointment @8 this morning! I DO NOT recommend this crappy place to anyone! HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE ‼️

Great. Very knowledgeable about their job. The Service Advisor i had was wonderful. She kept me up to date on what was going on with my car and kept asking me if there was anything I needed. Her name is Ashlyne.

Started off a little rocky but in The end got my wife the SUV she wanted...Musa is a ROCKSTAR!!! Thank You for everything!!!

I bought a 2014 Nissan Sentra in 2016, and traded it in March 2020. I have talked to someone about receiving a GAP refund more than 1 time. First, I had to wait until my trade was documented. After the trade was properly documented, I came to the store on HacksCross Road, and I have called again. I have not received the proper help with this concern. I am not changing my wording of this situation, I want my refund. Overall service has been okay. Except when I got ready to trade at the Hacks Cross store, I was kept waiting all day, without complaining and left without my trade,. I had to go to Jim Keras Nissan to trade. Right now my concern is getting what I told was a $49 GAP refund. Sincerely, Carolyn Dixon 7875 Austin Forest Cove

If I could give negative stars, Auto Nation Nissan service department in Memphis would get a -10. Do not waste your time, because they certainly will. They kept my vehicle for two days and did nothing to it. The organization in the office is laughable. One of the receptionists was arguing with a mechanic about where paperwork was. She acted like I was bothering her. Two other patrons in there wondering why things were taking so long. Incompetence at its finest. Just a mess. Good luck.

The car was serviced but it wasn’t washed. That’s something one can expect at the least. If they don’t have a car wash on premises, they need to have an alternative.

Very customer friendly. High level of professionalism. Mr. Patrick Henderson is one of the most knowledgeable car salesman I've met in all of my car buying experiences. He truly strives for customer satisfaction in every way possible. Big Thanks

Friendly staff. completed work in timely and accurate manner

Horrible

Kenny Hubbard and Shannon Mayes were both awesome to work with!

Dawud is great!!!! Very friendly staff. Will work with you on what you need.

They did a double oil change to make sure the gunk in my engine was out. Many Thanks.

We bought our vehicle from here and have regretted it since. Anytime we have a problem and have to call they just tell us basically it's too bad. We are very hurt by how we have been treated especially when we came here on a recommendation from family. They got us to buy the vehicle then dropped us without a card in the world. WE were not important the SALE was all they wanted!

Helpful, friendly, courteous

I was completely disappointed by the service from AutoNation.

I loved my experience at Nissan. I was kept informed about the work done and any work that should be performed in upcoming visits. The employees were friendly as well as the atmosphere inviting. I will definitely come back.

bought a frontier

Patrick Henderson and Keith Mitchell! What A Great Team AutoNation Memphis Has Built! I Talked With Them Both Several Times For Two Days! Never Stepped A Foot On The Property Until Time To Sign Closing Papers! Then Meeting JD in (Finance) Just Remarkable Customer Service By All Three Men! I Brought My Fiancée In Back In April 2020 To AutoNation Memphis, She Leased A 2020 Black Nissan Rouge (Black Pearl)! She Loved it And I Became Jealous! So Here We Are Now With My 2020 Black Nissan Armada ( Dark Knight)... We Both Love AutoNation Memphis! Great People with Great Customer Service Skills! Thanks You All So Much!

Process went well, informed of steps in process. Did not expect process to be completed same day. Needed a ride home, no problem, agent rode with us back home and took car back. Very good experience.

Didn't even fix anything in the car. wasted my time. AC didn't work and they told us they fixed the fan which wasnt the problem but didnt fix the ac. hot air is coming out of the car. never going back to this location again.

Terrible customer service. Will never go back. I suggest no one else come here either

The service was excellent! Superior customer service. I have no complaints.

The staff was very caring and worked with my budget to get me in something I love. Highly recommend!

The team took good care of my vechicle😊, but for future reference if you touch the temperature in my vechicle put it back like I left it🥰

Tech damaged my bumper when he drove car on lift. Was told I would receive a call by 10 AM from Larry Poe who was to talk to service manager. Nothing !!!!!! Edit, to first review: General Manager left a reply to contact him by phone. Happen to have a recall and was there for 3 hours, told the man at arrival about this and that I was eager to talk to Service an Sales Manager. Service Manager came out, never made eye contact nor did he say hello ( there was no one else in service Drive at the time, so obvious that the car was mine, plus I was standing by it) . He told Service specialist that General Manager was looking at their cctv and they were in a meeting. Never came to see me, never called me. Again, I was there for 3 hours. I got an email telling me they didn’t notice anything on tape. Not helping me. The end. No recourse for me, I have the perfect car with a creased bumper.

I was met outside by Dawud and he took very good care of me from the start. I told him what I was looking for and how much I was willing to spend. Dawud never pressured me in the least bit. He took me to test drive the vehicle and took his time showing me all of the extra features. We agreed on a price that evening and I would come back the following day to make my purchase. That happened to be Dawud's day off, but he insisted he would come in anyway. I needed to drop my rental car off before heading to the dealership and I didn't have anyone to assist me. Dawud picked me up from Enterprise and brought me to AutoNation. I finished up my paperwork and he took me outside to my brand new Rogue. It had a big red bow on the hood and was so shiny and clean. That was such a treat and made it so special for me. We even took a picture together in front of my car. Dawud has reached out several times making sure everything was satisfactory and to see if I had any questions. I am very impressed by his exceptional customer service and also the exceptional customer service I received from Keith Mitchell. I will definitely recommend family and friends to AutoNation and will be back myself!!!!

I had an Awesome experience. Everyone there was friendly, helpful and efficient.

I just really disappointed, first I was told you don’t do coupons but after my oil change you leave one in the car really? Then when my oil was changed you have these inexperienced kids in my personal opinion changing my oil then they didn’t put the pins back in I got this splash hanging out the bottom of my car which is embarrassing

My experience was awesome and the staff who served me we great they answered all my questions I would definitely come back and refer a friend or family.

Wanted a 24% APR with amazing credit, Got mad and yelled when we declined, what clowns. The long drive not worth the laugh though. Got a 4% estimate online, dont waste your time with the Used department

I have always enjoyed the world class customer service that staff provides at the Nissan Memphis location in addition to the speedy completion time of service.

I came in for my appointment & spoke with my service advisor, Larry, to tell him what all was going on with my car. He told me to have a seat while they run some tests & he would let me know what was going on. I requested a rental car when I scheduled my appointment so I would be able to do the things I needed to do that day instead of waiting at the dealership all day but Larry said that he had to have the tests run to make sure the rental would be covered. I sat there for 2 hours & Larry never came to update me. I watched the other advisors come talk to their customers & update them but for some reason I did not get that same treatment that I was used to. I walked back to the service counter & Larry informed me that they were still running tests or something. I asked about the rental & finally I was able to get in one & proceed with my day. I gave the rental lady my card for the $200 deposit hold. I was told to return the rental the following morning. I called the next morning to ask if my car was ready but no one answered. I got there on time to return my rental & after it was taken back, Larry appeared & told me that my car wasn't ready. Had they answered the phone the few times I called, I could have avoided that trip up to the dealership that turned out to be a waste of time. Larry had to go run after the rental lady to get me the rental car back. Larry then told me that my car would be ready that evening or the next day because the workers were working on other cars that had been there longer. The next morning, I called to check on the status of my vehicle & Larry told me they were finally working on it & he would call me later that day when it was ready. Hours later I finally got that call. I was suprised to find out that Larry had gotten the issue I came up there for resolved along with an out change & the recall part that was out for my car. I returned the rental & was told that the lady was processing the deposit hold to be released. I was disappointed to see that after having my car all that time, they still returned it to me dirty. A complementary wash would have been nice. The next day, I checked my bank account to find out that the $200 deposot "hold" posted as a debit on my account. Now I have to wait a few business days to see if it will return to my account as a credit. If not, I will be going up to AutoNation Nissan to make them aware. I said all that to say while Larry is nice & got the job done, he should definitely work on his communication with his customers. Also, it would be nice if service would answer the phone when customers call. After having a customer's car for more than a day, it would be nice if it was returned clean & looking new. Lastly, please stop telling your customers that the rental deposit is a hold if you allow it to post to their accounts. Holds simply disappear without posting. You all are actually debiting that amount from our accounts & then hopefully are processing it as a credit once the rentals are returned. I never had these issues before & I am so disappointed that this is what you all have become. Please do better or I will have to take my business elsewhere.

My recent experience at Autonation Nissan Memphis was satisfactory.

Been with this location for 5 years. Always superior and excellent Customer Service and has never ever been anything less. Best place ever

It was exceptional. Phoebe was extremely professional and caring which is not common in the car business. Ken Hubbard was very understanding and a fountain of knowledge. And my finance manager D., was great. I’m normally a bundle of nerves in the finance office but he made me feel so at ease. I am so impressed with the whole AutoNation Nissan experience.

Great experience from the beginning to the end.

No complaints on the actual service done to my car, but the customer service was the absolute worst. My husband was taking care of dropping my car off and trying to communicate everything for me as I was working, but yet still after him explaining to call him I was called while at work so I answer and it’s Mimi saying they were still waiting to try to duplicate the issue (completely understand that); however, I asked if the battery had been put in my car and she hesitated and said yes he’s already done that. I said great my husband will come pick it up and we’ll take it to another Nissan (corporate told us to take it to 2 different Nissan’s to document the issue). When my husband got there the battery had not been put on and he was told I told her not to put it on. He left and put the battery on himself because after 2 days of not having my car Nissan had done literally nothing. Communication skills were the absolute worst - it shouldn’t take 2 days to know you couldn’t duplicate the problem to get the codes, drive around test it and be done so at max a few hours. But every time we tried to get an update, they couldn’t tell us anything. Oh and don’t try calling - no one answers the phone at all and they never call you back. Trust me I was on hold 20+ minutes at work and left voicemails to both Mimi and the supervisor Dennis and still got no return phone call. My issue has actually nothing to do with them not being about to get the codes to fix my car or even not putting the battery in, the issue is the lack of professionalism and communication that happened. I was straight up lied to about the battery being put on because she was too lazy to even check. Then no updates were ever given and no one would pick up the phone including the supervisor which I heard Mimi tell Dennis she was transferring the call to him and it proceeded to go to voicemail. I was out a car for 2 days because no one could call me or my husband to give an update.

They made buying a car the best experience ever! I hadn't plan to make a purchase when I did because I was still shopping around for the best deal. I was looking for a good used vehicle for my daughter who's in college. I'd found a Rogue on their website & that's what I wanted to see. However Shannon, the sales associate showed me a newer model with added security features, dealer warranty, manufacturer's warranty, and a few extra perks for less than a thousand dollars more. Needless to say I purchased that vehicle. Thanks to Shannon & Ken, the sales manager for such a wonderful experience. I will definitely recommend Auto Nation Nissan on Hacks Cross. Everyone there was pleasantly nice & super friendly!

I had a great experience at Autonation Nissan on 9/8/20. My salesman Alonzo Washington was very attentative to my needs in a new car. He discussed in detail two options and let me decide which would eork best for me. He patiently explained the functions and safety features of my car. Keith Mitchell was also very attentive and kind. Josh Robinson also provided excellent customer service and made me laugh!

As far as what they did to the car was fine. However, the customer service is another story. I never saw so many people not wearing masks and caring less to wear masks. When confronted for not having the mask on it was funny until I threaten to report them. We have had too many people die and fighting for their lives as we speak to see people not respect the rules and I shouldn't have to inform you of my family dying to make you show some empathy. I have a low immune system and I shouldn't have to wear a sign saying that for people to put their masks on. My mask is to protect you and yours is to protect me, and if I'm trying to love my neighbor enough to wear mine to protect them if you are not a christian at least be respectful enough to wear yours. Although, how can you fault the staff for not wearing theirs when the manager of the servicing department come out with his hanging off his face. I understand people are uncomfortable with wearing masks, but they will be even more uncomfortable being on a ventilator or not having a job due to not complying with state ordinances. I hope and pray you clean it up!

My service advisor was very attentive to my needs and kept me informed of their progress.

Great!

My service today was pleasant and timely. Great customer service! Thanks

Larry took care of everything and gave excellent customer service

Your dealership provided one of the best car buying experiences we have had. We appreciated your team's attention in explaining the systems of the car and the willingness to take time if we needed further information. We received their cooperation in negotiating and felt we were offered a fair deal.

My experience at Autonation at Hacks Cross was absolutely amazing!! My sales person, Patrick Henderson, his manager and my fianance person, Demetrius(sorry if spelled wrong) were all outstanding! I have never had such a helpful welcoming experience at a dealership EVER and I have purchased 5 cars prior to this one from other places. These three men are the best of the best. Every path I crossed was awesome. The staff was very polite and helpful.

Adrian is the best salesman we've ever encountered. He was knowledgeable about the inventory. We appreciated the fact that he wasn't pushing us to buy (most customers hate that) something. He worked with us to get the best deal possible! My wife loves her new car (Adrian recommended the color). We will definitely do business with him again.

Didn't clean engine bay, missing clamps on air filter, missing lid on fluids and the stopper on air filter for air conditioner was missing

Everyone was friendly. Not just the salesman who are friendly at other dealership until you walk away. I mean Everyone. All the way up to the general manager. Thank you all not just my new ride but my experience!

I had an excellent experience on yesterday. I have previously taken my vehicle to get a diagnosis at another Nissan dealership. I was told that they could not find anything wrong. John the technician took the time to diagnose the issue. He went beyond my expectations. My service advisor Mimi provided excellent customer service. I can't thank you both enough.

Larry was the best yet! I always have a good experience here but this was even better!

It was a great experience from the moment I walked through the doors. The team was very helpful and courteous. I would recommend this dealership to anyone looking to buy or lease a new car. I definitely will be back.

Everything was great & professional from the service to the rental car. I will definitely be back for all of my car care needs

Thanks for the brakes work done on my 2016 maxima job well done I'm a satisfied customer

Nikki Deloach in customer services is a great worker she let me know what was going on with my vehicle and call me when it's was ready job well done thanks Autonation Nissan I will always bring my car there for whatever it needs

I couldn’t ask for a better this people are the best very professional. Specially to Patrick who help us very attentive and answer all our questions.

Good wonderful clean customer service

Awesome sales lady Phoebe Miller and it felt like more dealing with family than a dealership. Everyone was helpful and friendly.

excellent

On 6 August, I initially planned to get my 2011 Murano repaired. Daniel Parks, Assistant Service Manager, was on-target helping me weigh my options. When I decided to trade in the 2011 model for a 2020 Murano Platinum, I worked with Dawud Beyah, Sales Associate. Dawud was also quite helpful, sharing insight about the 2020 Murano and the trade-in process. Both men were highly professional and knowledgeable. They made my experience enjoyable and productive. I give each man the highest marks.

I really appreciate Fabian a lot he gave me all the information that I needed without being overwhelming. I was hesitant to get a new vehicle but he made the whole experience a breeze

Computer were down

Very pleasant.

Service Advisor was awesome

I have never had any problems with Autonation Nissan on Hacks Cross before, but my most recent visit was terrible. As I walked through the door, there were 3 reps/agents and 1 customer present. One rep was handling a phone call, I assumed it was with a customer. The other two didn't seem to be busy at all. Not once was I asked, "May I help you". After standing there at my reps desk, who wasn't present, for about 5 mins. I walked outside to see if someone could help me because the reps inside never said a word. As it turns out the waiting customer was being handled by my rep. If it wasn't for the helpful nature of my rep, Daniel Parks, I would let this egregious act deter me from ever using this facility again. Customer service was not first and foremost with those reps yesterday, How can I expect quality service for my vehicle if I cannot expect quality customer service for myself?

I was in and out in no time. I was beyond surprised

Sonya made sure I was taken care of

I've honestly never had such a great experience at a car dealership. The team did everything to find me the suv that I was looking for and within my budget! I highly recommend this dealership!

Outstanding.....Cost Effective .....Employees Speaking as they walked by... Now I See A Lot Of Diversity.... The Guy That Greeted Me Upon Pulling Into The Center Was Extremely Nice...He Took My Keys And Showed Me To My Representative..... Keep Up The Good Work... AutoNation ROCK

Helpful salespeople, good selection of vehicles

Great Customer Service Friendly Family Environment

Larry was great

Patrick provided the customer experience ever. I love my car!

The Sales Person and the Manager were very helpful with making my 16 years old's first car a success,

Your new tec that helped me was on top of my issues and had the answer to my vehicle problems planned so we can stay on top of any new problems

Very pleased

I dropped off my Nissan Rouge at the Hacks Cross location to have service, a oil change at 1:55 PM on 8/1/20. I was told it would possibly take a an hour to an hour and an half before the call you to pick up your vehicle. Due to me being on lunch break I was ok with that time frame. However time was passing by when, it was 3:45 I called the service station and they advised the vehicle was ready. When I made it to the business I was told by a female that works in the service department "Oh I forgot to call you".

My air went out in my truck and Sonya was so helpful and made the experience fun...

GOOD

I didn’t get the gentleman’s name who greeted me at the door but he was very welcoming. I pulled in and was walking towards the door when he asked if I was there for an oil changed and immediately asked me to pull my car in to the service area. He took the key off my key chain for me & the young lady with glasses who took my information was just as nice and professional. It literally probably took me only 7-10 mins to drop off my car, 1hr for service and my car was ready for pick up!

I always have a pleasant experience there. They are ver professional & on point.

Friendly and courteous . Had to purchase new car due accident. Salesman found exactly car for me. Love this dealership.

YALL!! DONT LOOK ANY FURTHER!! AutoNation Nissan is the BEST place to purchase your new car! Hands down easiest and most fun buying process I’ve ever had. Fast, friendly service and so much fun! Phoebe was such an amazing help finding me the exact Altima I wanted with all the features and Ed was so wonderful with numbers!! I was SHOCKED at the amazing deal they came back with! I’m telling you!! This is the way a car dealership should be ran!! I drove from Arkansas (2.5 hours) to buy this car and I was not disappointed!! THANK YOU AUTONATION MEMPHIS!!

My sales associate helped me find my perfect car! It had all the features I wanted!

Nissan is closed. The manufacturer is closed but you people are open? You are allowing people to break the city wide lockdown encouraging people to bring their car in! You obviously allow the mighty dollar to rule your world!!!

Great customer service in the service department

Service advisor was professional each employee I encountered greeted me to ensure I was enjoying my experience. Service advisor worked with technicians to get me on my way quickly, I am well satisfied.

Excellent customer service!!!

Christopher hogg is a class salesperson and a very knowledgeable person regarding any of Nissan cars. he answered my questions and was very patient in answering repeat questions that he had already answered. the finance Dept was also great to deal with as my father was kind of a pain trying to get the best deal. I will tell my friends about my experience at Autonation thanks again to all who helped me buy my rogue

very knowledgeable and hardworking

If you are in the market for a new or used car the sales staff CAN NOT be beat! BUT ONCE YOU NEED TO GET IT SERVICED FORGET IT!!!!!! I had to go 4 separate times to get a part put on. The first visit I was told that I just needed a part and that had to be ordered, no problem and the computers were down. Second visit I'm told that it'll be a while and they'll take me home and they'll pick me up when it's ready. Five hours later I'm told that they couldn't do it because authorization wasn't done. AND they couldn't pick me up to get my car! Of course I made them come. Third visit I'm told that they'll need have my car overnight due to the work load. They gave me a rental car that's less than a base model. I had the rental for 30 minutes before I realized that I can just come back another time. Fourth and final visit I was sitting there for 4 hours! I located the window where you can see into the area where they fix the cars. I watched as it took all of 10 minutes to put the part in. Five people have come in after me and left before me and I'm just sitting there. So on a scale from 1 to 10 how would you rate this experience? -5!

Very friendly, welcoming and easy to work with. Makes buying a vehicle comfortable. I HIGHLY recommend them!!

8 weeks of my transmission being rebuilt and still having issues. Took it back 4 times and never got anything fixed! One tech said it was transmission, and then we were told they had to get it on video to send. They stalled on everything for 3 weeks and we were told to pick it up and video it ourselves “because they didn’t have time to drive my car around all day to see what was wrong”! Sent in 5 videos of issue and head mechanic said “it was normal”. Got sick of the incompetence and run around. Took it to Cecil’s Automotive and they diagnosed it with coding and documentation in less than 24 hours.... and it IS the transmission. Horrible experience and such a waste of our time and money!

I strongly urge you not to deal with this company. We recently purchased a used Rogue from here, it had a small dent which they fixed after putting 70 miles on the car. When we got it back it had scratches on the back. When confronted with this they gave us an estimate of over $900. They also replaced the battery in the key fob, that lasted 45 days. They lie and take your money, they do not fix the problem.

The staff has excellent Customer Service skills! The vehicle services are good, but pricey.

GREAT service, friendly employees

Doug in the Service Department was awesome! Got me in a rental the same day I called (wed), asseded and fixed the problem by Thursday afternoon. I needed my truck to haul my motorcycle to the NC mountains that Friday morning and this department took care of me. Thank you for the best experience I've ever had in a Service Department! Autonation Nissan rocks! Thanks a bunch, Jeff Woodard

Samantha Storm is fabulous, professional and patient Everyone there is courteous.

FROM THE TIME I WALKED I THE FRONT DOOR TILL THE TIME I LEFT WAS 4 HOURS...WAY TOO LONG FOR A CASH SALE .THE TRUCK HAD NO GAS IN IT .SALESMEN STICKING THERE NOSES WHERE IT DIDNT BELONG. HAD TO BEG FOR THE 2ND SET OF KEYS.. HAD TERRIBLE FLOORMATS .THE SATTELITE RADIO WAS NOT ACTIVATED . BUT OTHER THAN THAT IT WAS OK

Sammie, Elizabeth and Keith were awesome! Sammie (Samantha) initiated contact and follow up. She was not pushy. She was very attentive to what I wanted and needed. And she and Elizabeth went above and beyond. Keith helped set things up and he too was very kind and helpful. If you need a vehicle call Sammie at Auto Nation Nissan Collierville. I am very pleased with my Rogue.

excellent customer service

I got an oil change. Customer service is awesome. Thank you very much

I really dislike that they always attempt to up sell me!

always good service by professional people had to wait a little longer because the guy that checked me in did not realize I had the extended service program so they did not do the the rotation

Sat in the waiting area for eight hours only to be told work required would go into the next day. Updates on progress was slow and not timely.

I had a great experience. Customer service was excellent.

good service. and great cars.

A little longer than normal in waiting but was acceptable

Have done business with them for 15 years. Bought two cars the same day in 2010. The maxima with just 54,000 had $5,000 worth of work. Nissan USA paid $2000 of it. After this my car was making noise. Took it many times to Autonation Nissan and they said it was fine. Took to another place and the engine hadn’t been bolted when they did the work. Called the GM and he offered a free oil change. I could have died. Now same car 7,000 miles later has some of the same problems. Terrible service.

My salesman Fabian Rouser was great. I also met the sales manager, service manager and finance manager. They all made me feel very welcome and appreciative for visiting the dealership.

I have experienced friendly and polite men and women who have helped me with our cars.

I brought my Murano in for some routine service and to track down a rattling noise from the drivetrain. The service was done well and the rattle diagnosis seemed to go quickly. However, I was never informed of who my service advisor was and I’m not sure the advisor knew either. I received one phone call attempting to explain the issue that existed with the rattle, but the advisor didn’t have enough details and planned to call me back before the close of business that day. That call never came. I called the following day to investigate and was told by a different advisor that they needed to speak with the actual technician to get a better description. I was told a return phone call would be within an hour. That call also never came. I called again on day 3 to see what was happening. All services were complete and since the rattle was going to be a $3500 repair I opted not to pursue it. So what ended up being a job that was completed within 24 hours of dropping the vehicle turned into 72 hours without my car. The last 48 hours was phone tag to discuss what the technician and advisor had known for some time. Very frustrating. The advisor did not charge me the diagnostic fee for the noise investigation which was nice. And he told me they had recently lost two advisors and were running thin as a result. That’s unfortunate, but having customers leave frustrated and potentially unhappy is worse.

AutoNation Nissan Memphis is truly one of a kind. My experience there was awesome. They showed genuine concern for my well being and was determined to get me in the vehicle I needed. I appreciate their generosity and expertise. AutoNation Nissan Memphis ROCKS ?????

My experience was the best I got my car at Nissan last year and everything has been great , I recently got an oil change and the service was 5 stars!

Jason Jewell was very helpful in making this process easy and uncomplicated as possible. After experiencing a bad experience with Landers Nissan in southaven, I contacted Jason and explained my issue and he took care of everything from that moment on, he even called me by name upon meeting for the first time. I have never had such a stress free experience at a dealership as I had with Jason and AutoNation!

Jason was excellent and keep me updated with everything

Overall good experience, but three concerns. We were test driving a CPO vehicle, but just a few minutes into the test drive we heard a scraping sound from the left front wheel. We got it back to the dealership and the service department checked it out. A plate on the rotor was out of place. Resolved quickly, but surprised it was missed in their 150 point inspection. Second concern, some details indicated there were two keys included with the car, but when we took receipt of the car they could only find one, Looks like I am stuck buying a second key if needed. Final comment, entire process took quite a while, almost 4 hours and this was a cash deal.

Great service!! I have had three nissans in the last 10 years, two of them bought at this dealership. I am always happy with the service I receive at AutoNation!!

good and kind service everyone was courtesy and professional and make me feel welcome

always friendly and priced fairly.

You are not going to leave the dealership without a new vehicle.

Fast service with an appointment

I had a routine service appointment at Auto Nation Nissan Hacks Cross and Jason was wonderful. He promised my car would be ready by 8:40 at the latest and at 8:00 it was complete. He also supplied me a list of recommended items that needed to be taken care of at my convenience but did clarify which was most urgent. It was a very pleasant experience.

Great atmosphere and everyone were very nice!

Everyone in the service department was very nice and helpful.

I had a great experience at this location. About two weeks ago I purchased my first car, they were very patient with me not knowing a lot about cars and gave me the best deals! Rod made sure that I was taken care of, even on his off day! I definitely recommend this location! ☺️

AutoNation Nissan on hack cross is the best!

The personality of the workgroup as a whole.

I had a very positive experience, as the service department was very reassuring and thorough. My car is running well again and I have no reason to believe anything was overlooked. I will definitely be back .

Extremely satisfied with the service department and the technician.

Great experience! Jason is the best! Their shop did a fantastic job! Highly recommend!

I had an awful experience with your establishment. I financed a vehicle with your company on December 23, 2018. I signed the contract placed a down payment and presented my trade-in. On December 27, 2018, the financing Director Curtis Jones called me and stated that we should not have given you the car for the agreed amount. If you would like to keep the car you will need to put down more money. I was completely confused because the entire deal was closed over 72 hrs prior to his call. I asked for answers but never was provided. I submitted a complaint with Corporate pertaining this dealer location. I went back to get another drive out tag on January 22, 2019 because my licence plate had not arrived as of yet. When I went to visit Dealership. The financing mgr. Curtis Jones stated that he is going to get his Fxxkin Car back. He refused to give me another drive out tag and didn't want to acknowledge contract. I wrote a post dated check for my vehicle that he cancelled and kept my trade in and took my vehicle. Now, I have no car or my trade in . I was locked into the Dealership until I called the police regarding this matter. The police told me they never heard of a dealership allow someone to have a vechile for and entire month and then when they arrive to pick up a drive out tag tell them they have no deal. He suggested that I seek legal matter. I am trying to get my trade -in but I am being placed on hold or completely given the run around. I regret ever dealing with this Dealership. Bad investment. Horrible Service Never Again

The entire made the process as easy as possible and worked with me to make the deal happen.

All I wanted for 2018 was a new car! Got it! ... a 2014 Infiniti QX 80. Thanks, Mr. Simmons, Steve O and Curtis (Used Car guy) for all of your help and patience with shipping the car here from Florida. It took longer than I wanted, but it was well worth the wait.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate the diligence of the technician who performed the repairs.

My experience was very good! Mr Hopper kept me updated throughout the entire process. So far, there aren't any issues with the repairs. I appreciate Mr Hopper's friendly demeanor, as well as the friendly demeanors of 2 other Service Agents I spoke with. And I appreciate diligence of the technician who performed the repairs.

This is the third car I have purchased from this dealer and I have always been happy with the service. They work very hard to make it all work for you I am so impressed with the service. From sales to Josh who handles the paper work

Great experience from beginning to end! We will buy from them again for sure.

From working around my schedule, to picking the perfect car for me and my family, Phoebe and the rest of the staff were so helpful and wonderful! I would definitely buy from them again! They even let me participate in their Christmas party while waiting for my car!

Good experience. Not a lot of negotiating on price.

Just bought a Nissan Altima for our daughter and they made the experience great from beginning to end. Lowell, Ed, and Josh went above and beyond and we can’t thank them enough. They made this Christmas one our daughter will never forget!

Tommy kept me updated while my car was being repaired. He was very helpful, courteous, and willing to help me get my car back up and running.

One word, ENJOYABLE. Maybe two, PLEASANT. Okay three, FRIENDLY. Oh well forget the count, they were all very knowledgeable and professional and at the same time made me feel comfortable and no pressure, which was very important to me.

I’m am completely Dissatisfied with what happen today. I Drove 5 hours from Ponchatoula Louisiana to buy a 2003 InfinitI i35. This is about a $4000 car, I’m not expecting it to be perfect, however when I called ahead and gave a deposit to hold the car I asked questions. The questions were direct, like is there any problem with the car? Dose everything work? Is there any rust? I was told NO there nothing wrong with it and it has none of those issues, we are an auto nation store , and all of our vehicles go through a point inspection and reconditioning. Well it was All a lie the car had several issues and was covered in rust, under the car and under the engine compartment. My sales person Phoebe gave me all false information on this vehicle. After I showed no interest in the vehicle she gets her used car manager Curtis or Cortez, he comes over being real short with me, telling me it’s a cheap car and he gave a whole bunch of Excuses which are the tools of the incompetent. All I asked for was Factual information, I hold a completely different Standard when it comes to buying a car cash or finance because, I am also in the car business. I’m a sales manager for a Dodge Chrysler Jeep dealership. I simply was looking for a Particular type of vehicle I found it at AutoNation Nissan of Memphis called to inquire about the vehicle and was bamboozled and lied to. I wasted a whole day five hours driving there five hours driving back home without a vehicle.I did receive my deposit back and it supposed to be credited back to my account I will follow up on that in a few days to see if that happens. In closing I don’t recommend anyone by vehicle from AutoNation Nissan Memphis they’re all about a dollar and could care less about the customer. I’m not some bitter customer or someone trying to steal the spotlight, I’m a normal customer just like anyone else and I demand respect and dignity. I hope that some one higher up in management sees this post and reaches out to me soon. Matter of a fact I’m Calling corporate. Darren Giddens

Our Auto Fraud Attorneys sue car dealerships for fraud and scams such as: Selling the vehicle for more than the advertised price Hiding or failing to disclose prior engine defects and major repairs Our Auto Lawyers helping me Get your money back Return your car to the dealer and get out of your contract Keep your car, but make the dealer pay for repairs or pre-existing damage

Tommy went above and beyond to solve my rattling problem

Bad Service Experience: Since my survey was declined to be sent to me after my recent service experience, I will just do my survey here. My car is 2yrs old and still under warranty. I’ll first start with why I brought my car in, what they “did”, and then finish with the issues from this visit. And I don’t want some generic response from the dealership saying “please contact our GM to discuss your issue”. I was already told the service manager would contact me but it’s been a week and no call yet. 1) My Reason for the Visit: I had an ABS (brake) recall, my steering wheel creaked, I wanted my cabin air filter checked, and I had a few lighting issues (taillight and interior dome lights). 2) What they Did: After almost 2 weeks of being in service, they did the ABS recall, made my steering wheel creak worse & looked at the cabin air filter but did not latch back. My issue with this Visit: 1) Brake Recall: This issue is the reason I resorted to FB since they declined to send me my survey and this should be known. When you replace a major component of a car (like brakes) you should ALWAYS Test Drive the car...they did not. I knew this immediately because of the odometer reading between drop off and Pickup. When brought to the advisors attention before driving away, he made up excuses as to why they don’t do that. Seriously? That is a major lawsuit waiting to happen! 2) My steering wheel sounded worse when I picked up my car. Sure they looked at it and they did something but who knows what. It definitely was not the right part they chose to go with. The advisor made up the excuse that all cars in my model creak like that. Really? That’s the answer he chose to go with? Just tell me the tech doesn’t know how to fix it. 3) After checking the cabin air filter the tech did not latch it back. It sounded like I had an air leak flowing through my cabin on my way home. 4) At this point, I don’t think any of my lights were ever looked at. The next day, I made an appointment with another dealership. They fixed my steering wheel, cabin air filter and my taillight and I had my car back in 2 days. I fell in love with this particular dealership due to my sales experience. This is my second car I’ve purchased from this dealership and I chose to go here for service because I thought I’d get the same experience from them. I was very wrong. I seriously had thoughts of selling my car after this experience and go to a different model. Now that my car is fixed I love my car again.

Jon Tyler and Keith Mitchell were very helpful and made trading for our new 2018 Nissan Armada a nice experience.

I left my car there for a week to while I went out of town. All I needed was two new tires. When I came back to pick it up, they said it wasn’t ready.. “they thought I was coming back tomorrow” my car sat there for a whole week and nothing was done to it.. way to wait till the last minute! The guy helping me told me To download a coupon to make it cheaper.. he failed to mention I couldn’t use it on tires. Not coming back to this location.

Very good experience. Fabian was excellent - knowledgeable and helpful but no pressure which I appreciated and helped seal the deal.

Thanks once again to Umut Gurbuz and the staff at AutoNation Hacks Cross for the shockingly easy and positive car-buying experience. I love my new Kicks and am happy to recommend this dealership and my salesperson to my network.

I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to confiscate it because it was at risk of blowing up, and they couldn't provide a rental car until tomorrow. When I explained I was 50 miles from home, they told me I'd have to find and pay for my own rental car today. I asked for my oil change to be comped because of this inconvenience and extra expense and was told they don't give discounts on oil changes. They showed absolutely zero concern over my being stranded 50 miles from home.

Steve O baby he da Man go and see him

Bad service bad customer service And this steal stuff from your car I have did a police report And please if anybody ever have an issue you can call customer service and do complaints about this dealer

It very nice, got the vehicle I wanted. Everyone was so nice.

Great Service department even though they did not honor my oil change coupon. It was expired, however I bought a new car and had two coupons and do all in town driving so this was only my second oil change.

BEWARE!!! I live in Nashville Tennessee and found a car that I have been looking for, for a while at AutoNation Nissan in Memphis. I spoke with the internet salesman Brady Cayet and we agreed on the price for the car and I was informed the car was in great shape and ready to go, and I also have text proving that’s what I was told. I drove 3 1/2 hours to this dealership and when I saw the car it was a nightmare. The back bumper was broken, there was over 20 scratches to the clear coat on the body and more then 7 places where the paint had been scratched to the metal. The c pillars had dents in both sides and every corner of the front and rear bumper had been hit, and the windshield was cracked severely. I was not informed whatsoever of all this damage. I spoke with Derek Hinson one of their managers and he offered $1500 to cover the repairs and the rental for the time it would take to fix the car. I would have to find the body shop and get it fixed. He said that whatever wasn’t covered was on me. I can’t beleive a dealership would sell a car this way and not even tell a customer who is driving as far as I did for a car of all the damages. I was very disappointed and asked if they would even take care of my gas back home and they wouldn’t. Choose a different dealership for your car needs, because this one needs some new management.

best customer service ever

My Customer Service Specialist was great! He gave good advise. He seemed very honest about my car needs.

I recommend Charles Wall at Auto Nation Nissan if you need to visit the service dept for your vehicle. He was very courteous and professional. He explained to me what my car needed and he got me in and out in a short period of time. Although, I didn't buy my car there, I will continue to get it services there because of the good treatment I received from Mr. Charles Wall. Glenda Stone

Great customer service. I will suggest my friends and family buy their car from them. Thanks Lowell Wherry!!

Just was a good experience. They worked very well with me an they only had my care 1 day

The team here was amazing. Mariah was a joy to work with. She kept me up to date on the status of my vehicle, helped me get a rental car, and was very friendly and professional. I will definitely continue to get my service done here.

Teshie Dotson Sales Consultant the best car salesperson I have brought a car from yet if you need a nice car hit her up at 901-759-6140

Service people were very nice. Informed me when my vehicle would be ready. It was earlier than the time provided

My service was fast and friendly. Everyone at the dealership was friendly and very helpful. I will definitely be back

They handled three substantial tasks and still had my car ready on time.

Very pleased all around with the service and the people

I will not take my car to any other dealership. Staff is always so helpful and friendly.

Excellent service from the service dept manager........

Service department: Having our Leaf serviced here. Courtesy and customer care is top notch. We felt special and welcomed, and after our initial contact by phone, everything was waiting for us when we arrived, including a rental car. Still waiting on the new lithium battery to be delivered and installed after a week, but that usually takes a few days, and they warned us of that in the beginning. Thank you, Tommy Hopper! Sales department: the morning we dropped off our Leaf for service, our other vehicle, a 2006 Saturn Vue, died. We returned to Autonation that afternoon to purchase another vehicle to replace the Vue. Tesh Dotson was so helpful and patient with us! We looked at 3 different used vehicles and finally settled on a 2017 Nissan Altima that we LOVE. Everyone we worked with was friendly and helpful, and it was one of our best car-buying experiences ever. Thank you, Tesh Dotson and Booker T. Johnson!

It was good. There was no sale. Pressure.,service was fast and the wait was good.

I went in for a simple oil change at 4:30 in the afternoon without an appointment and one of the employees in the service department got me in and out in 45 mins.

I traveled from Dallas to Memphis and in the middle of the trip my check engine light came on ... I sort of got a little nervous about it but I made it to Memphis. The first thing the next morning I took my car to AutoNation. I am Extremely satisfied with the attention they gave to my then current situation, making sure I had a safe, problem-free trip back to Dallas..They came out and explained every step of trouble shooting performed and the results..They did not stop until they were confident the problem was resolved and made sure I was comfortable with their findings...AutoNation Nissan You Rock!!!

Excellent Customers Services! All your staff took a moment to connect with me the customers during drop off and pick up time. I dropped my car off Monday, expected completion maybe three days or more. Hacks Cross AutoNation Nissan of Memphis deliver services completion on Tuesday Morning. I received a call the next day to pick up my car. Your Service Advisor: Mariah explains what was on my invoice sheets and addition documents given. Thanks you!!!

Very quick & easy. Staff was very helpful and friendly.

I received excellent service on a recall visit with my 10 year old Murano. I have not had the car back long enough to judge the quality of repairs, but so far everything seems great!

Pleasant. Service was great. Dealership close to home. Was able to get appointment same day I called for service.

I made an appointment and they got to me pretty quick. I guess the service department was so busy they seemed to half listen to me when I told them what I wanted to be check on my Juke. Then, they called to tell me what all I needed done to get everything "fixed". I was quoted over $500 for breaks and another $300 for all the items that "just need to be done because of the age of my car". I seriously just opted in to only have my oil changed and tires rotated, then took it somewhere else and had all the work done on things that actually needed to be changed for $100. I get that money needs to be made, but I'm sure it is the insane labor cost that puts it so incredibly high. I saved myself about around $700 by not actually getting the work done here. Honestly, I live so close to Autonation, but may not go back due to this.

I've had my vehicle serviced at AutoNation many time and they have always delivered very good service. Thank AutoNation keep up the good work.

Bought a new 2018 Nissan Altima SR from Lowell last weekend and the experience was so smooth and easy. This was my second time buying from Auto Nation and I will never buy from anywhere else!

Easy drop off, quick service, nice customer service.

This place is nothing but amazing. They took care all of my needs with no questions asked. I love autonation Nissan and I would recommend anyone here . :)

I had my car fixed here but in the process my vehicle was damaged. But the service manager was awesome got my car fixed in same shape it was when I took it in. Also provided me a vehicle to use while repairs where made.

My sales guy was awesome and super helpful. He found the car I was looking for!

Found truck I wanted quickly. the salesman was very helpful, and I purchased the vehicle promptly

Fast and easy. Nice people to wok with. Kept me informed on work being done.

Held car for 3 days and did not even have part in stock.

The service and buying process was excellent. Great teamwork displayed by Taylor, Jeremy, and Josh. Thank you all for your help!

Jason and the service writers are good people. I enjoy my visits.

Everyone is so warm/ welcoming and helpful in so many ways!

Service Manager Dave was very personable and my wait time for an oil change and tire rotation and balance was about 1 1/2. Nissan keeps me updated on what is to be done with the servicing of my truck.

Everyone was very helpful and worked with us through every step of the process.

Our salesman was very knowledgeable and professional. Nothing was missed, and the car was in perfect condition when when delivered to us. The salesman spent an hour in the car with us, showing us the different features, how to use the Navigation system, etc. We drove the car several times before purchasing it, and he was very patient and helpful. I highly recommend Auto Nation Nissan!

Made an appointment to get my oil changed. I arrived on time, my car was taken in immediately. The service writer read to me that I was there for an oil change and tire rotation, I had only requested an oil change but decided to have the tires rotated anyway. NOW, 2 hours later with a splitting headache, I’m still here! Why make an appointment? Have had my oil changed at a location just down the street, in and out in no time! Ok, he just came in to get me, thank God.

I'd just like to say thanks to AutoNation Nissan Service department for the outstanding service I've received on such short notice. Y'all are the best!

Great car buying experience. Great customer service, no fuss purchase! Would definitely recommend!

Always great service at AutoNation Nissan on Hacks Cross

Great !! always conduct professional and great service !!

Great! Everyone was very friendly and the salesman was very good.

Vehicle scheduled for Oil change and filter. After being serviced, I was shocked to learn that in addition to oil change, they had also rotated the tires. Had they checked the service record, they would have seen that the tires were rotated last September. The vehicle still has only 6295 (ca.) miles. I don't think that calls for the tires to be rotated twice with only that many miles. The service person did adjust the bill accordingly.

Daniel in the service department took great care of my needs!!

The service advisor was very friendly and explained what was done on my car.

Great cars at great prices and a wonderful staff willing to work for you. Thanks for a great new car buying experience!

My experience was very good want I was treated with kindness

The visit at the Nissan Dealership was quick enjoyable. I had access to Krispy Kreme donuts, fresh fruit, water, fruit bars, coffee, popcorn, etc... I waited for 1 hour and 15 mins for the dealership to finish my oil change. I didn't mind waiting because I was consumed with food, tv, and free WiFi.

Great experience buying our new vehicle from them. Everyone aimed to please and were so friendly. Loved our salesman, Lavarius Lewis! And Mariah rocks in service!

My car was due for regular servicing. My car was immediately taken in upon arrival and refreshments were offered while I waited. I was notified that something wasn't done at the 30k mile service, which I hadn't owned the car at that time. So everything went well and I was in and out in no time. Very friendly, customer oriented dealership.

Pleasant experience at this location, friendly atmosphere and fast service.

I had a great experience with this dealership. Jon and Ed were excellent salesmen and very very knowledgeable of the vehicles they sell. Josh in finance way wonderful. He did an excellent job, in working with me to get the prices I needed.

Nail in tire... Tire not in stock but sent soneone to pick up vs having to bring back another day...

fast service, courteous, easy to work with , close to home

Mr. Calvin my sales Consultant was very knowledgeable and has good people skills

Thanks AutoNation for taking such good care of us!

I called Jon Tyler to get my oil changed in my 2016 Nissan Rouge that Jon sold me. I had to reschedule. Not a problem at all got my oil changed the Staff was very nice. Thanks again Auto nation of Memphis and Mr. Jon Tyler

I was interested in a used minivan that was on their lot. I sent a internet inquiry. I was responded to promptly by a auto response. I was called the next day by a salesman. We had several lengthy conversations about the vehicle. My wife and I where going to drive 5 hours to buy this vehicle all of the sudden in the afternoon the salesman stopped all communications. He called me the next day toward the end of the day and said the vehicle had sold that afternoon before. I was planning on driving that morning had I not waited to hear from him before beginning my journey I would have been even more upset than I am about the lack of communication.

Great service! Management went above and beyond to make sure my experience was a good one. I will definitely be back to visit again!

Awesome Service and Sales Departments!!! All of the employees are so friendly and helpful.

I had a wonderful experience. I had my 2016 Altima serviced. The young man that helped me was named Daniel and he could not have been more helpful. He got me in and out very quickly and all the services I told him I wanted were done. This young man manners were wonderful and that is saying something now days. The services were great. Thank you

AWESOME SERVICE DEPT. DOUG AND HIS CREW VERY PROFESSIONAL AND THOUROUGH. WOULD DEFINATELY RECOMEND THE SERVICE DEPARTMENT AT AUTONATION.

I had an awesome experience. The dealer was very helpful.

My Appt. was at 8:30am. I needed an oil change and had to tell the person I had free oil change. 35 minutes later, he comes back and says I need a new rear window wiper blade, a brake flush and replace cabin filter. I ask to see the work order and said I have a versa with NO rear wiper blade and car is 14 months old and does not need a brake flush. I had to go check on my car, and it was ready. They had one person checking everyone out. Bobby tried to charge me for an oil change, and had to remind him of my extended warranty. This was the worst experience I have had at this dealership

AutoNation Nissan always does a great job when servicing my Altima

My new nissan sentra i purchased at autonation nissan was a great exprience thanks guys

Always receive great service . The staff is friendly.

always courteous, exceptional service. everyone is friendly. wouldn't go anywhere else

The car buying experience was done in a very time friendly manner

Excellent service.I met a great guy who are very detail oriented in helping me understand the service needed for my car.

I had a wonderful experience at auto nation in memphis, tn

Staff is friendly, accommodating. The place is clean, fair space, offers free drinks. The service was fairly fast.

Salesman and other staff members were very accommodating and helpful.

All ways top of the line experience in the service department. My hat is off to all of the members of service .department.

I was very pleased. I walked in (without an appointment), told the serviceman what I was there for, he immediately took my information, told me to take a seat inside the service area, and indicated they would take care of it ASAP. It took a little longer than I had expected; however, I had no prior appointment, so I was very thankful that they were able to accommodate me at such a short notice.

I had an appointment at 7:30. They immediately took care of me and did the oil change and inspection. The customer service rep came and talked to me about what was needed and there wasn't any pressure for me to get the services. I went ahead and did the tire alignment along with oil change.

Jon and Josh could not have helped us more!!! They were both wonderful to visit and buy from.

Good response to all the queries. Sales associate Fabian was enthusiastic and patient. Finance director Joshua cleared the paperwork very efficiently.

Good service and friendly employees hardly no wait.

It is always a pleasure to get my care serviced at auto nation Nissan

Excellent customer service experience from sales person Jabian.

Very customer friendly; did not use pressure but showed me what needed to be done.

Mr. Steve Oriaku was an excellent sales consultant. He made sure I was well taken care of and that I left off the lot very happy. I'm pleased to say I'm a part of the Nissan family.

Mr.Steve Oriaku provided me with excellent customer service when purchasing my new car.He made sure all my needs where met and that I was well satisfied. I greatly appreciate Autonation Nissan for welcoming me to the Nissan family.Thank You.

Kept me posted and explained everything before working on it.

The experience was perfect, I was getting my oil changed and normally I would dread the wait process, but I didn't wait long at all

I'm very satisfied with the service done on car, timing was perfect, and the thing that impressed me the most was the fact that I needed other service done on my car but the technician advise me to wait until I had a certain amount of miles to go before I have my car serviced at this time

Found them online after checking several other sites. The online chat with their rep was pretty encouraging, I called them first and then drove to the location. They helped find the vehicle I saw on their site and answered all my questions. Would definitely recommend them to anyone.

Chris in the service department was awesome in anticipating my needs for having my Murano serviced. I loved the quick and thorough check out!!!!

Great customer service. Service completed before commitment time.

David helped us with our whole process. He educated us and was very helpful and kind.. He was absolutely wonderful. Would bring my car back to him anytime.

All the people involved in helping me purchase my car were courteous, knowledgeable, and professional. Kim Ostheier was my sales person and she went over the line in helping me get familiar with the working parts of my car, even coming to my house to get the garage door to connect to the car. She has remained easy to get in touch with and has continued to call to be sure I have all issues resolve. I appreciate the courteous and kind service that has been extended to us,

They pick me up and took me get my car.It was great. thanks

I just bought a Rogue and I love it. My first Nissan. I visited AutoNation on Hacks Cross for a minor recall and they were very professional from the time I called for an appointment until I drove off the lot. They even gave me a ride to work. I was very pleased and will use them again for my future service needs.

Mark is excellent! Great, fast and professional service.

We had a great experience with the recent purchase of our Nissan NV Passenger van! Patrick, our sales agent, his manager, Shane Carr, and Josh Robinson in the finance department were so wonderful to work with. They have been beyond helpful!

It was a great expierience they treat you like family

Ridiculous, 2 hours for an oil change.... guess I'll go back to Wolfchase Nissan...

Wonderful experience I have never had any issues at Automation Nissan!!

I went to AutoNation Nissan on Hacks Cross Rd, Memphis TN to purchase a new 2017 Nissan Altima. I have been a long time Toyota Customer and wanted to try something different. I found the beautiful black Altima that I wanted and precede to negotiate this car. From the time I drove into the parking lot I notice their were 7 salesmen standing around waiting to help. I drove up to one group and ask where should I park and they was kind enough to direct me. From the beginning to the end the service at AutoNation was great! everyone treated me very well and made me feel at home. I am really enjoy my new fully loaded 2017 Altima. Thanks for the great job!

A 3 hour wait to be told that they didn't have have any answers to my problems. It took a call from corporate to get the general manager to talk to me after I left. I went back in to be told that Nissan vehicles do not support iPhones and the lift gate problem was due to the trailer hitch that came on the car. I did get a car wash out of the experience.

I'm enjoying driving my new 2017 Nissan Sentra. I love the classy body style. A great buy. I received friendly and courteous service. My sale consultant Marcus Crawford was very helpful helping me find just the right car for me. Thanks AutoNation

Buying procedures were great, but on the we owe process for a payback is lacking.

Autonation Nissan Hacks Cross is one of the best dealerships to get your car serviced. Customer service is great. They keep you informed of time spent on vehicle in service department and make sure your vehicle is washed before leaving.

Had an appointment for routine oil change. My service advisor had the techs check other areas that could be safety issues for me. I was informed of some maintenance areas that need to be addressed.

A car loaner service should be made available for loyal Nissan customers, especially for elite customers. Also, the car should be thoroughly washed after service, with no excuses.

The best experience I've ever had buying a car. The atmosphere was relaxed and very friendly. I highly reccomend them!!!!

Very professional, valued my time in waiting for my car.

The service was fast and friendly and they provided

Marcus Crawford and Terri were EXCELLENT!!!! My buying experience was the best

The staff was friendly and the vehicle was fixed in the timeframe given and the service rep kept me updated on the progress of my car.

Felt like we were working together as a team to get me the Car I wanted.

excellent customer care, was well informed of the process

I just recently purchased a car from Auto Nation Nissan and it was the best car buying experience I've ever had. Jon Tyler and Terry Simmons did an outstanding job.

My transmission went out and Amanda was great!! They did a wonderful job when I got my car back it was in better shape than when I dropped it off they called it customer appreciation

Jon Tyler was so easy to work with and made my car buying experience so nice. Love my Altima!

Never new buying a car could be such fun. The staff is amazing!!!

We bought our 2013 Nissan Altima from AutoNation in Memphis,TN and have been very satisfied with the performance of the car and service rendered by all the staff who work at this facility. Whenever I make an appointment they ask questions about the work needed and make suggestions about services that may be needed later to keep the car in top running condition. The waiting area is always clean. We most often ask for Kenneth Jones because he is a people person.

This is the absolute best dealership! When I arrived, my name was on the Welcome Sign in the front as soon as I came through the door. The receptionist recognized my name when I asked for the salesman, Jon Tyler. The car that I wanted to see was parked in front of the dealership, waiting for me. And the price was amazing! The greatest car buying experience ever! I have bought 5 new cars in 10 years. This is car #6, and I repeat. .. Best car buying experience EVER !

Kristen was very friendly and efficient in getting the recall taken care of with my Murano.

Kept trying to sell me service that was useless to my car.

Great experience with AutoNation. First new car I've bought in 17 years and they made it so smooth for me. Luke and all the others were great!

Steve O & the entire team were great! My Mother and I both ended up with brand new cars!

Purchased my first brand new vehicle from this location, the staff was extremely helpful and patient with me and all my questions. Got a great deal on a 2017 Frontier, been driving it for a little over a week now and I'm still highly satisfied. They were even willing to deal with the fact that I was attending school in a different state and was only visiting for a short time period. Overall, I'm extremely appreciative of how easy AutoNation made buying my first big purchase.

I had the best car buying experience, my sales man Nate Wade was very helpful and did his best to get in my new Nissan Altima. Normally buying your first car is a hassle and can be very frustrating but Nate and the financing guy Joshua Roberson made it a great experience!

My salesman Jon was great as well as my finance fella Terry! Painless experience all the way around.

Buying a car from Autonation of Memphis was a pleasant experience. The representatives that we dealt with were polite and courteous.

Great overall experience. Salesman and sales manager worked hard to make deal work.

Very nice and very thorough about the information about my vehicle. The pricing was not too expensive either.

I went to look at a 2017 Nissan Altima, I went on the 4th and ended having my mom cosign with me but she is not here in Memphis and they said it was fine. I didn't like the amount they ended up coming back with, so I said I needed some time to think. I went back on the 6th and it was a different sales and finance person. We got everything figured out, they wanted to charge me $500 to have the paperwork sent to Arizona for my mom to sign, even though there is an AutoNation in the same city. The finance manager ended up calling the AutoNation and spoke with the manager there and said I wouldn't have to pay the fee because they could overnight it there. I made sure I asked, when I come back in the morning if that would be the amount I would be walking out the door paying, and he said yes. I came back the next morning thinking it would be a quick process and it DEFINITELY was not! The day sales manager was trying to charge me the $500 fee to send the paperwork out again even though I was told it would be waived, I said I would not be paying that and my mom even came back and said she would pay to overnight the because there's no way it would cost $500. The day manager then said he didn't want to have anything else to do with it because he didn't know why the finance mngr approved that and that it wasn't for him to do and there were too many people in this deal even though there was only the 3 of us. The sales guy said because I came in on the 4th, those people are also in on it, even though I hadn't even seen them anymore. After being there 2 and half hours they finally waived the fee and said they would contact my mom to get her info, so they knew where the paperwork would need to be sent. Once I signed all the paperwork the finance guy said she would be contacted that day and the paperwork would be overnighted because they wouldn't let me keep the car until she signed the paperwork. She just wanted to make sure they didn't drag their feet when it came to sending it off so I would have a vehicle. As of today, they STILL have not called her and when I called and left a message, no one returned my call. It really feels like they don't even want to make a sale all because I said I wouldn't pay that $500 fee. I will say the second sales guy Ed, was VERY helpful and I appreciated everything he did, but the sales manager, Kenny just made me feel like I was wasting his time. I have no problem with them not wanting to make the sale over $500 but don't waste my time having me wait around and fill out paperwork if you're not going to follow through on your end of the deal, I'd rather just go somewhere else.

Everyone was very kind and patient with me, they made me feel like I was part of their family. This was definitely the best car buying experience I have ever had. My salesman Tharrren Hayes was extremely professional and went the extra mile to assist me. Auto Nation Nissan completely exceeded my expectations. This is definitely a great place to purchase a vehicle. I love my newNissan Rogue ( a very happy customer).

After a few months of shopping online and going to dealerships' and several aspirins later, I checked AutoNation's website and found a Good Buy. I was looking for a Nissan Sentra S but found they had a Sentra SR for a little more money. ( Nicer Car ) Thank You All who helped in selling me this Nice Car !

Edward was very nice to work with and he took his time with me to show me things in the car

Auto nation nissan memphis is a wonderful dealership and our sales consultant, Christian, is a pleasure to work with. He made the whole experience seem like we were just hanging out with an ol pal and buying a car on the side. I bought numerous vehicles before and I always dreaded the whole thing but now I am looking forward to getting my next vehicle from Christian at auto nation.

Do not buy from here. We were baited by them telling us they had a vehicle that had been sold over a month ago!!! We drove 2 hrs and the car was not there. Also the manager Kenny, got ugly with me, when I said I was going to do review, he stood up and said"Can I do a rating on you!!!" I will NEVER go to another dealership unless they can put their hands on the car at that moment!!! Prices are not what they say either!!! STAY AWAY!!!!!!!

Absolutely wonderful customer service at this location

I was able to get an appointment the very next day. My problem was diagnosed and fixed within a few hours.

The staff was very pleasant from the moment I drove in for a service call. The price (to me) was a little high, but every is high now. When I returned to pick up the 2010 Maxima - I was satisfied with the results. They can just work on the price.

Everyone was very helpful. Great car buying experience.

This was the first time that I dealt with this dealership and I really enjoyed the time I spent there doing business with them. I had in mind what I was looking for and the salesperson made sure that I had the opportunity to see and test drive the vehicles that I inquired about. The sales people were very friendly and willing to assist in any possible. Wonderful customer service and very knowledgeable about the vehicles.

The AutoNation Team was a pleasure to work with! They were courteous, honest and fair throughout the entire process. Special thanks to Lowell Wherry for making this such an enjoyable experience!

My salesman ~ Steve O is the best! Autonation Nissan Memphis, you ROCK!

My car was serviced in a very timely manner. All work was accomplished as promised.

I've never had cause to complain about Autonation Nisson! I enjoy their staff, their service so far has been wonderful, and I get free coffee and Krispy Kreme donuts, plus free wifi while I wait. Awesome!

Auto nations made our purchase a very grand evening. We were treated with utmost courtesy and did everything they could to make it a great buying experience. We would definitely go back .

Very nice service. Didn't have to spend the day with Nissan. They had me in and out in less than a hour and they also washed my car.

Excellent expierence my salesman was Edward Bland. He was very professional and courteous.

Called the dealership and was told a quick fix to the problem. Enough to get it in for repair!

Big thanks to Taylor Faught for his help in our purchase of our new nissan murano platinum. Our buying experience went smooth as butter. We will definitely do business with Taylor and autonation again.

Excellent experience I had been told I needed a engine (head gasket) or just sale the car took it to autonation they gave me a 100% diagnosis and fixed it the next day something simple.

Excellent experience I had been told I needed a engine (head gasket) or just sale the car took it to autonation they gave me a 100% diagnosis and fixed it the next day something simple.

Had a great experience at auto nation. No pressure and they treated me right. Will definitely look them up again for any future auto needs.

We had the fastest, simplest car buying experience ever!!! Salesman was fabulous.

The staff and my salesman, Mr. Nate Wade, were very nice and helpful. He walked my wife and I through everything and answered any questions we may have had. Also Mr. Josh in finance really helped me out a lot as well. Thank you Autonation. You guys have earned my respect and I will be recommending you guys and shopping with you in the future.

I had a wonderful experience with AutoNation Nissan.. Great help ...

We took our 2008 Titan in for a routine oil change. The mechanic noticed the transmission gasket wasn't sealing properly, so they ordered the part and we we scheduled a time for the repair. We can always count on AN to keep our vehicles running smoothly.

The service personal were friendly and very efficient.

I love my new 2016 New Altima! It's by far the best car purchase I've ever made! I love everything about my new car! I had a great salesman named Steven O. and would definitely recommend this car as well as Autonation Nissan on Hacks Cross to any prospective car buyers! I went in for my first oil change and again I was provided with exceptional customer service. They even vacuumed and washed my car! All I can say is wow!

Kenneth Jones was excellent in making the visit go smoothly and professionally Work was completed earlier than expected .

Amanda Martin did an exceptional job handling my repairing issues. She stayed on top of the job even when my insurance claim agent wasn't! Thanks Amanda! Job well done!

Amanda was my service writer and she stayed in touch with me all the time. Excellent. It was a joy to have a real live person to assist in customer service. Keep up the great work. Thank you

Had to take my 2015 Murano in for a recall, also had a problem with the engine light on. Got the recall fixed but had a problem getting the engine light to clear. The service guy worked hard to solve the issue. On the third trip to the dealer they found the issue and had to keep the car over night. Since we live over an hour away they gave me a rental car free for the night. Very nice.

This is the 2nd time I have purchased a car from this dealership (6 years ago and recently traded that car in for a new one). My experience both times was wonderful.

I was really impressed with the service I received from Mr Lowell Wherry, when I went to AutoNation to purchase a car. He was knowledgeable and professional. without hesitation I would recommend AutoNation Nissan Memphis to both my family and friends. joseph D. Kyles

Hey have you seen your employee Dan posting in reaction to little kids being hancuff by police in Troy New York said something about go back to Africa

We just bought a Murano from Brandon Parham, and it was as enjoyable as purchasing a car can be. He was helpful and has great customer focus. I highly recommend Brandon!

Taylor did a fantastic job and really made the process so easy for me. I would highly recommend him.

Worked with Mr. Taylor Faught from Auto Nation off of Hacks Cross. Was very patient with my wife and I through the process. Gave great customer service and detailed information. We love our purchase thus far.

I walked in without an appointment and I was taken care of right away. There are refreshments and TV while you wait. Everyone is very respectful and helpful.

I bought my 2013 Nissan Rouge at the end of 2012. I hesitantly, bought the oil change package and warranty. There is a sign above their service department that says express. Today, continued to be a disappointing long, uncomfortable wait. I had an appointment for an oil change at 2 pm and arrived at 1:40pm. I was told it would be 45 minutes to one hour. About 3:10 I inquired about my car. Around 3:15pm a lady came out nd told me I need ove $1,000 of service. I declined and was told they would have my car ready in 3 minutes. About 10 minutes later I asked for the manager who never appeared. I finally got my car and was able to leave after 3:30pm. The las time I had my oil changed I was told I needed new back brakes. I had brake work done at their facility just prior to that appointment, so I declined. The over $1,000 of repairs I was told I need today did not include my back brakes. This leads me to believe I did not need back brake repairs last visit. I will have them checked somewhere else. I would not return to their service department If I did not have their oil change plan.

Just bought my second vehicle from Autonation Nissan and I can honestly say things could've went any easier. I like to give a thanks to Tanorris Brookins sale manager and Nathaniel Wade salesman!

Autonation was the best place I could've gone too Nate Wate help me found the best car for me and he was very patient

My wife and I were recently searching for a used SUV and stumbled upon AutoNation. Salesman Nate came out to help us with a few of the vehicles we were interested in. No pressure, extremely polite and down right classy man! I have a fleet of Nissans thanks to Nate!

I enjoyed working with Tariq Jackson. He has great customer service. He listened and understood my situation. I recommend him to any who needs a vehicle.

Working with Corbin Toll was great! He made the entire process easy and stress free. Be sure to ask for him as your salesman if you're at AutoNation Nissan in Memphis! I highly recommend this dealership for anyone in the mid-south area.

Brandon Parham was the best sales agent a girl over her head could ask for. Was very patient and answered all my questions so I left confident in my purchase

Brady made both of my car purchases so easy. Everything was smooth, efficient, and perfect. I have driven only a Nissan for the past 6 almost 7 years. I trust Brady to help not only myself but also my friends and family!

Chris Temple helped my family get into a new Altima! The experience was awesome! I highly suggest anyone looking for a new car should go see Chris Temple and the staff at AutoNation Nissan Memphis.

I'm in the researching stage of buying a car with the occasional test drive. I can't say a single negative thing about this place! The salesman there, Corbin, is extremely friendly, accommodating and, more importantly, knowledgable and competent. Highly recommend.