They were helpful .. Edward B was very honest...we love the ride

If you can't get a vehicle here, you can't get one anywhere

Dealership sold a bad car? You can have your car returned and get your money back or have the dealer pay for the repairs and for any pre-existing damages by hiring an auto fraud lawyer. Im thinking of hiring a fraud lawyer. I brought a brand new car a now it giving Problems. I went to speak to advisor there that sold me the car but he said there nothing we can do but to see if we can fix it. But it a brand new car can you trade it for something else. I’m really mad and thinking calling fraud lawyer to this Nissan place. I try to resolve this with someone there who said there manager but they start yelling at me .

The service department at Autonation Nissan on Hacks Cross in Memphis far surpasses any other Nissan service department in the area. They are kind, professional and fast, not to mention the quality of the workmanship. Thank you AutoNation Nissan!

It Was wonderful! Very informative repersentive Was very nice.

Car dealers have a bad reputation for ripping off consumers. While this may have been the norm in years past, many dealers try to treat customers better these days. However, that doesn't mean you won't run into any problems or that you won't get ripped off. It's still common to find "errors" in paperwork or problems with a new car after you've driven off the lot. In most cases, dealers will try to rectify the situation when you contact them, but there's always a few that require a heavier hand to get things settled. If you encounter a problem Nissan sold me a bad car and has bad service

Courteous service advisor. Kept me informed of the issues and they fix it in no time. Definitely will be back

This was my first time at this Nissan. I was referred there by my coworker Ms. Maxine Harrison. I went in to get an oil change and I received good service when it comes to hospitality. I was told by the guy that checked me in that he was going to do a wheel rotation as well; however he did not tell me in that they charge for that. I was under the impression that that was a service that came with the oil change....especially since this was my first visit there. When I got ready to pay the guy quoted me $77 and some change. I wondered to myself gosh their oil changes are high! I was too embarrassed to ask the guy what all he charged me for! I looked at my paperwork when I gotten in my car and he charged me $ 24 and some change for the wheel rotation! I won't get caught like this again because I'm only going to get serviced what I go to get serviced....and nothing more.

Customer service depends on who you are. A couple of bad experiences. Will never go back to this dealership for service or purchases. The higher level leadership need to look at what's going on.

Very patient and helpful. Margaret rocks!

I’m am completely Dissatisfied with what happen today. I Drove 5 hours from Ponchatoula Louisiana to buy a 2003 InfinitI i35. This is about a $4000 car, I’m not expecting it to be perfect, however when I called ahead and gave a deposit to hold the car I asked questions. The questions were direct, like is there any problem with the car? Dose everything work? Is there any rust? I was told NO there nothing wrong with it and it has none of those issues, we are an auto nation store , and all of our vehicles go through a point inspection and reconditioning. Well it was All a lie the car had several issues and was covered in rust, under the car and under the engine compartment. My sales person Phoebe gave me all false information on this vehicle. After I showed no interest in the vehicle she gets her used car manager Curtis or Cortez, he comes over being real short with me, telling me it’s a cheap car and he gave a whole bunch of Excuses which are the tools of the incompetent. All I asked for was Factual information, I hold a completely different Standard when it comes to buying a car cash or finance because, I am also in the car business. I’m a sales manager for a Dodge Chrysler Jeep dealership. I simply was looking for a Particular type of vehicle I found it at AutoNation Nissan of Memphis called to inquire about the vehicle and was bamboozled and lied to. I wasted a whole day five hours driving there five hours driving back home without a vehicle.I did receive my deposit back and it supposed to be credited back to my account I will follow up on that in a few days to see if that happens. In closing I don’t recommend anyone by vehicle from AutoNation Nissan Memphis they’re all about a dollar and could care less about the customer. I’m not some bitter customer or someone trying to steal the spotlight, I’m a normal customer just like anyone else and I demand respect and dignity. I hope that some one higher up in management sees this post and reaches out to me soon. Matter of a fact I’m Calling corporate. Darren Giddens

Our Auto Fraud Attorneys sue car dealerships for fraud and scams such as: Selling the vehicle for more than the advertised price Hiding or failing to disclose prior engine defects and major repairs Our Auto Lawyers helping me Get your money back Return your car to the dealer and get out of your contract Keep your car, but make the dealer pay for repairs or pre-existing damage

Tommy went above and beyond to solve my rattling problem

I have big issues with 2018 pathfinder.

Great business

This is our fourth vehicle we have purchased with Auto Nation Nissan the staff goes that extra mile to make car buying so pleasurable I want to say Tesh Dotson is awesome josh in finance and the service dept makes it such an enjoyable experience I wouldnt buy anywhere else I highly recommend and will continue to tell my friends and family how Auto Nation Nissan goes that extra mile to make car buying a fun family experience

Very nice place to buy a car. Christopher Hogg was a great salesman and Josh was very patient and great to work with

Great service and great people. Jason is one of the best guys to ask for.

Everyone was very helpfull

Bad Service Experience: Since my survey was declined to be sent to me after my recent service experience, I will just do my survey here. My car is 2yrs old and still under warranty. I’ll first start with why I brought my car in, what they “did”, and then finish with the issues from this visit. And I don’t want some generic response from the dealership saying “please contact our GM to discuss your issue”. I was already told the service manager would contact me but it’s been a week and no call yet. 1) My Reason for the Visit: I had an ABS (brake) recall, my steering wheel creaked, I wanted my cabin air filter checked, and I had a few lighting issues (taillight and interior dome lights). 2) What they Did: After almost 2 weeks of being in service, they did the ABS recall, made my steering wheel creak worse & looked at the cabin air filter but did not latch back. My issue with this Visit: 1) Brake Recall: This issue is the reason I resorted to FB since they declined to send me my survey and this should be known. When you replace a major component of a car (like brakes) you should ALWAYS Test Drive the car...they did not. I knew this immediately because of the odometer reading between drop off and Pickup. When brought to the advisors attention before driving away, he made up excuses as to why they don’t do that. Seriously? That is a major lawsuit waiting to happen! 2) My steering wheel sounded worse when I picked up my car. Sure they looked at it and they did something but who knows what. It definitely was not the right part they chose to go with. The advisor made up the excuse that all cars in my model creak like that. Really? That’s the answer he chose to go with? Just tell me the tech doesn’t know how to fix it. 3) After checking the cabin air filter the tech did not latch it back. It sounded like I had an air leak flowing through my cabin on my way home. 4) At this point, I don’t think any of my lights were ever looked at. The next day, I made an appointment with another dealership. They fixed my steering wheel, cabin air filter and my taillight and I had my car back in 2 days. I fell in love with this particular dealership due to my sales experience. This is my second car I’ve purchased from this dealership and I chose to go here for service because I thought I’d get the same experience from them. I was very wrong. I seriously had thoughts of selling my car after this experience and go to a different model. Now that my car is fixed I love my car again.

APPOINTMENT on time. Service at drive in excellent. Time for service reasonable. Service teck very courteous. See you around 90 days. Thank you for asking.

Pink

Thank you to Auto Nation for having the car my company, Direct Auto Insurance was looking for. My salesman Lowell Wherry helped me and was awesome. He helped me get my rental turned in as well and made sure my new car had a full tank of gas. He was friendly and I enjoyed talking with him too. He is ordering me new car mats and making sure they get shipped to my house too. Was nothing but excellent customer service while I was there. Everything was taken care of quickly and smoothly. Thank you Auto Nation and Mr. Lowell Wherry.

Great customer service and the repair was less expensive that originally anticipated. Tommy Hopper was very Helpful. Thanks!

Jon Tyler and Keith Mitchell were very helpful and made trading for our new 2018 Nissan Armada a nice experience.

Everyone is very friendly and nice and you guys goes out of your way in helping customers

I did not appreciate the "bait & switch" tactics.

My experience with AutoNation was great. I shopped the internet and found the exact truck I was looking for. I corresponded via email with Edward Bland who answered all my questions. Ed even drove 2 1/2 hours to pick me up and take me to the dealership. Financing and prep was smooth. I'm really enjoying my new truck. Thx guys!

I left my car there for a week to while I went out of town. All I needed was two new tires. When I came back to pick it up, they said it wasn’t ready.. “they thought I was coming back tomorrow” my car sat there for a whole week and nothing was done to it.. way to wait till the last minute! The guy helping me told me To download a coupon to make it cheaper.. he failed to mention I couldn’t use it on tires. Not coming back to this location.

Very good experience. Fabian was excellent - knowledgeable and helpful but no pressure which I appreciated and helped seal the deal.

Thanks once again to Umut Gurbuz and the staff at AutoNation Hacks Cross for the shockingly easy and positive car-buying experience. I love my new Kicks and am happy to recommend this dealership and my salesperson to my network.

I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to confiscate it because it was at risk of blowing up, and they couldn't provide a rental car until tomorrow. When I explained I was 50 miles from home, they told me I'd have to find and pay for my own rental car today. I asked for my oil change to be comped because of this inconvenience and extra expense and was told they don't give discounts on oil changes. They showed absolutely zero concern over my being stranded 50 miles from home.

Horrible service in every single department from the time we walked in until the time we walked out..will NOT be returning

Steve O baby he da Man go and see him

Great ...

Bad service bad customer service And this steal stuff from your car I have did a police report And please if anybody ever have an issue you can call customer service and do complaints about this dealer

Worst experience at a dealership ever. Will never get my vehicle serviced here again.

Purchased a new Rogue. Priced 3 other dealers and AutoNation had the best deal. Salesman Steve O was awesome and full of great information!

It very nice, got the vehicle I wanted. Everyone was so nice.

It was a long process but Daniel and Doug were very professional and nice. I would definitely recommend AutoNation Nissan any day!

Great Service department even though they did not honor my oil change coupon. It was expired, however I bought a new car and had two coupons and do all in town driving so this was only my second oil change.

I had very bad experience on 09-13-2018 with the girl who attended me, I could not explain, did not help me, I think because I'm Hispanic. I am a client there but I will not return to this place!

They have the best deals and customer service around! Everyone from the Salesman to the General Mgr were so helpful in helping us drive away in brand new Armada. We will definitely do more future business with them. Thanks AutoNation Nissan!

BEWARE!!! I live in Nashville Tennessee and found a car that I have been looking for, for a while at AutoNation Nissan in Memphis. I spoke with the internet salesman Brady Cayet and we agreed on the price for the car and I was informed the car was in great shape and ready to go, and I also have text proving that’s what I was told. I drove 3 1/2 hours to this dealership and when I saw the car it was a nightmare. The back bumper was broken, there was over 20 scratches to the clear coat on the body and more then 7 places where the paint had been scratched to the metal. The c pillars had dents in both sides and every corner of the front and rear bumper had been hit, and the windshield was cracked severely. I was not informed whatsoever of all this damage. I spoke with Derek Hinson one of their managers and he offered $1500 to cover the repairs and the rental for the time it would take to fix the car. I would have to find the body shop and get it fixed. He said that whatever wasn’t covered was on me. I can’t beleive a dealership would sell a car this way and not even tell a customer who is driving as far as I did for a car of all the damages. I was very disappointed and asked if they would even take care of my gas back home and they wouldn’t. Choose a different dealership for your car needs, because this one needs some new management.

BEWARE!!! I live in Nashville Tennessee and found a car that I have been looking for, for a while at AutoNation Nissan in Memphis. I spoke with the internet salesman Brady Cayet and we agreed on the price for the car and I was informed the car was in great shape and ready to go, and I also have text proving that’s what I was told. I drove 3 1/2 hours to this dealership and when I saw the car it was a nightmare. The back bumper was broken, there was over 20 scratches to the clear coat on the body and more then 7 places where the paint had been scratched to the metal. The c pillars had dents in both sides and every corner of the front and rear bumper had been hit, and the windshield was cracked severely. I was not informed whatsoever of all this damage. I spoke with Derek Hinson one of their managers and he offered $1500 to cover the repairs and the rental for the time it would take to fix the car. I would have to find the body shop and get it fixed. He said that whatever wasn’t covered was on me. I can’t beleive a dealership would sell a car this way and not even tell a customer who is driving as far as I did for a car of all the damages. I was very disappointed and asked if they would even take care of my gas back home and they wouldn’t. Choose a different dealership for your car needs, because this one needs some new management.

My Experience was horrible! I went the one on hacks cross AutoNation Nissan and my sales person was Tesha Dotson! She talk so bad I told her I will not be doing business with her and that she doesn’t know how to talk.

best customer service ever

My Customer Service Specialist was great! He gave good advise. He seemed very honest about my car needs.

Jason did a great job keeping me informed and making sure my SUV was ready!

I recommend Charles Wall at Auto Nation Nissan if you need to visit the service dept for your vehicle. He was very courteous and professional. He explained to me what my car needed and he got me in and out in a short period of time. Although, I didn't buy my car there, I will continue to get it services there because of the good treatment I received from Mr. Charles Wall. Glenda Stone

The service department is terrible, I took my car in for an oil change and tire rotation. So I get a call from a rude and nasty service advisor. I hate this place, nothing like wolfchase Nissan. This is my first and last time coming here. I live in the area so I thought I will give them a try, next time I will take the drive to wolfchase Nissan. I wouldn’t let my daughter bring her toy wagon to this place.

The team here was amazing. Mariah was a joy to work with. She kept me up to date on the status of my vehicle, helped me get a rental car, and was very friendly and professional. I will definitely continue to get my service done here,

Great customer service. I will suggest my friends and family buy their car from them. Thanks Lowell Wherry!!

Just was a good experience. They worked very well with me an they only had my care 1 day

The team here was amazing. Mariah was a joy to work with. She kept me up to date on the status of my vehicle, helped me get a rental car, and was very friendly and professional. I will definitely continue to get my service done here.

Let me start with the positives. The waiting area was very nice. Plenty of coffee, donuts, water and some granola bars were available. Every employee was very kind and courteous. My service rep, Jason, was extremely kind, even offering me his personal car to go get lunch after I’d been there over 3 hours. Cons, this was my 3rd trip in less than one week to fix my problem(I live just under 2 hours away) they are the closest dealer that works on my particular van. Was only supposed to take 2 hours on my last visit, it took 5. The following day, I realized(because I was totally exhausted the day of)there are now 2 more issues as a result of the “repairs” that had not been there previously. Needless to say, I’m extremely disappointed that I have to make a 4th trip and am very concerned that it still isn’t repaired and not sure I have much confidence at this point.

Mariah provided friendly and kind service. My car service was fast and everyone including Jus was understanding!

Love my new car! Thanks Umut!

These are the worst people to deal with. I purchased a used vehicle form them and they offered an extended warranty for 3,000 extra which I purchased. I brought my truck in several times with no resolution and excuses why they couldn't fix it...I also had personalized tags which was on the contract and transferred to the used truck I purchased. Unknowingly I received an email from the city of Memphis to renew my tags but it for for the tags they issued me a year ago. When I went down there, the apologized and found the tags in a office at the dealership and gave them to me and said I had to use them instead going forward (So they had the tags a whole year without anyone noticing or contacting me that they had them. If I would have gotten stopped by authorities, I would have been ticketed for bogus tags. The last straw was they told me that They couldn't fix my vehicle and that I needed to take it to the Hyundai dealership. The problem ended up being my starter which I was told they could have fixed...I strongly suggest to neverrrrrrrrrrrr purchase a vehicle there under any circumstances!!!!! If I could give them negative stars , I would!!!!!

Great service.

Great service

Teshie Dotson Sales Consultant the best car salesperson I have brought a car from yet if you need a nice car hit her up at 901-759-6140

This is not for the sales department well it might be since I'm currently looking for a new vehicle for expanding family and they are losing a 30k + sale.. the service department is useless..the take appointments but they don't do appointments it's a 3 hour oil change no matter what but let's skip 7 years of bad service. And go with this week I had a 10am appointment because a clip fell off my brake...I get there it is a 165 dollar fee for them to tell me my brake clip fell off and that my car would be ready by 4. I call at 5 PM the clerk is asking me what I need..I guess an update on my car..where he says they need to keep car overnight because mechanic hasn't looked at it..gonna skip the big inconvenience this cause my family with a 9 mth old and a 7 month pregnant wife that works in surgery..and I'm sure when I get there at 2 today they still wont have looked at a 30 minute job maximum and we will take our car back and never spend another penny at this horrible place..I urge everyone else to do the same as your warranty depends on you using the service department. .also parts department may be the rudest people in the south . Also the 5 star reviews are fake as they give free oil changes in exchange for a 5 star review.

Service people were very nice. Informed me when my vehicle would be ready. It was earlier than the time provided

Bought my Pathfinder new from them and have been taking it in every 6 months for routine service. Staff has been friendly and accommodating with no surprises/issues. Couldn't ask for more.

My service was fast and friendly. Everyone at the dealership was friendly and very helpful. I will definitely be back

Great dealership.

Changed oil and got the transmission service done and got a 15% service discount as a Costco member. Tommy Hopper was pleasant to work with.

Good service

Unfortunately the internal communication between sales and finance and their lack of prompt responses to our inquiries lost them a car deal.

Great purchasing experience! The entire staff was professional and courteous!

They handled three substantial tasks and still had my car ready on time.

My two experiences were horrible.!! I honestly do not like the service. The problem is not the people. ..it's the service. Those men in the service department will lie. Then they will blame it on another department. I regret i purchased my car there. I have other places I could have gone.😞

Everything with this transaction went well and the information about the vehicle provided by Phoebe was great.

This auto place has A1 service!!

Very pleased all around with the service and the people

AutoNation Nissan Memphis is an Excellent car dealership with employees who exemplify the highest level of professionalism and excellent customer service!!! My experience with Ed Bland(my car salesman) was GREAT!!!! Ed was knowledgeable, professional, and helpful from the beginning to the end! The finance manager Josh was also very professional and helpful! Remember, if you are in the market for a Nissan, Ed Bland as your salesperson and AutoNation Nissan as your dealership are the right choices to make! Every person in this dealership was phenomenal! My recent purchase of a 2018 Nissan Altima SV was wonderful! I LOVE my car and I highly recommend this dealership!

Excellent service from the service dept manager........

This will be the last time I come to the dealership for maintenance. Out of convenience, I am biting the bullet today but it will be the last time. Cost of the services are outrageous. I was also told that there was a "glitch" in the price on the web site the day I scheduled and chose my services but they would not charge me more than the price quoted on the web site, which makes me feel so much better considering you added hundreds to by bill anyway (not). Writing this review as I reach my 3rd hour sitting in the waiting room. Lesson learned.

Service department: Having our Leaf serviced here. Courtesy and customer care is top notch. We felt special and welcomed, and after our initial contact by phone, everything was waiting for us when we arrived, including a rental car. Still waiting on the new lithium battery to be delivered and installed after a week, but that usually takes a few days, and they warned us of that in the beginning. Thank you, Tommy Hopper! Sales department: the morning we dropped off our Leaf for service, our other vehicle, a 2006 Saturn Vue, died. We returned to Autonation that afternoon to purchase another vehicle to replace the Vue. Tesh Dotson was so helpful and patient with us! We looked at 3 different used vehicles and finally settled on a 2017 Nissan Altima that we LOVE. Everyone we worked with was friendly and helpful, and it was one of our best car-buying experiences ever. Thank you, Tesh Dotson and Booker T. Johnson!

Always given the best service and my car slays tends to stay in the best condition.

Appreciated getting in without a scheduled appointment and having work done in a timely manner. Everyone was very friendly. I will definitely go back.

Chuck was awesome. There was a morning rush and he promptly took care of me so I could make it to work.

I attempted to contact the dealership to have my recalled Takata airbags replaced. I was disconnected multiple times, transferred to full mailboxes and never had my messages returned. I had no satisfaction whatsoever from their customer service and ultimately never got through to anyone at the dealership who could be of assistance.e

Wonderful team great service and informative

Service department is horrible! Took forever just to get someone to answer the phone. Got sassed by the receptionist about them being "busy" and just kept transferring me to someone who wouldn't answer. Asked to speak with Doug the service manager after voicemails for him had been left and unreturned. Got voicemail again asking him to call me asap and he has someone else call.... You are the manager, return a phone call and do your job. The service was unacceptable and offered no solutions. Will not be taking any vehicles there for repairs or giving any sort of business to this location.

Excellent Customers Services! All your staff took a moment to connect with me the customers during drop off and pick up time. I dropped my car off Monday, expected completion maybe three days or more. Hacks Cross AutoNation Nissan of Memphis deliver services completion on Tuesday Morning. I received a call the next day to pick up my car. Your Service Advisor: Mariah explains what was on my invoice sheets and addition documents given. Thanks you!

I had a pretty mediocre experience here. I dropped my car off on a Saturday morning for an AC repair, and due to a series of events was unable to get it again until Tuesday night. The techs and service managers were very professional, but often didn't call back for hours to update me and there seemed to be a series of mishaps with them having parts, ordering parts, and then installing the parts. I know some of this was outside of their control, but really did not appreciate the lack of communication and transparency about the delays until I actually showed up in person. Then, they couldn't have been nicer or more helpful!

I always get great service here for my car. Mariah & their tech, Jason, take good care to make you feel good about your experience.

Great friendly service! Great car buying experience every time I’ve had the pleasure of buying from them!

Always a great and knowledgeable experience

First-timer and I was very pleased with the service experience. I especially appreciate the coffee selection! Thanks!

Thank you AutoNation Team for helping me pick out the perfect car for me and that was within my budget. Everyone was very pleasant and patient with me from the time I walked in the door until I finish and shook everyone's hand.

My experience has always been great! My service advisor gets me in and out as quickly as possible and always explains what was done on my car.

They were really busy but took care of my issues right away and was able to leave really quickly. Personnel were very friendly.

I made an appointment and they got to me pretty quick. I guess the service department was so busy they seemed to half listen to me when I told them what I wanted to be check on my Juke. Then, they called to tell me what all I needed done to get everything "fixed". I was quoted over $500 for breaks and another $300 for all the items that "just need to be done because of the age of my car". I seriously just opted in to only have my oil changed and tires rotated, then took it somewhere else and had all the work done on things that actually needed to be changed for $100. I get that money needs to be made, but I'm sure it is the insane labor cost that puts it so incredibly high. I saved myself about around $700 by not actually getting the work done here. Honestly, I live so close to Autonation, but may not go back due to this.

While the sales team was fantastic I am displeased with the detailing team. Our NV was supposed to be detailed before we took it off the lot. When we went to take it home, it was NOT clean enough. I spoke with my sales guy and said I’d bring it back to get it detailed the following week. He set it up and I brought it back and yet again it was NOT CLEAN enough. They need to get their act together.

I went to this dealer to get the price for the car they offered $3,000 more expensive than the dealer I went . Rip off also the sales manager named Keith gave me the price and said probably that and probably that about the car and he didn't even know what was in the car so he was guessing about the car and the function and give me the price of the car I asked him it is not professional to say probably to customer he should know about the car before he sells $20,000 car to people. then he just walked away after saying I'm professional. Puhahahahahahahahaha I want proper customer service when I buy car that is over $23,000 and not feel like trash after talking with sales manager this is unacceptable at Big City I'm not sure it was because I look young or because I'm Asian and I don't even think I should think about this When I buy a car I'm so disgusted by how unprofessional the sales manager was. You should be embarrassed Keith

Quick, easy, in and out in less tha 2 hours for a small issue. Veey professional! ,

Me personally I would never step foot back in this place . I traded a 2017 Honda Accord in for a LIfted Dodge Ram (lemon) that’s still sitting front and center on the lot . The truck motor went out in 2 days , they sent the truck to pro auto Memphis for repairs and told me that they where backing out of the deal.The plan was for them to put me back in my Honda and give me my $4k back that I put down. It didn’t work out that well , they sold my car in no time and left me with nothing . The truck was “fixed” and put back on the lot AND NO the motor replacement is not on the Carfax.The odometer reads around 98-99k miles but the motor that was put in it has 140k+ STAY AWAY FROM THAT TRUCK , NOTHING BUT TROUBLE. I should’ve known not to mess around with the truck because it was sold and returned once and had been sitting on the lot for months. I could add more to this review but this should get the point across.

Pleasant staff, waited and there's refreshments provided, tv was timely on oil change and check.

JASON THE CERTIFIED EV MGR WAS REALLY GREAT. HE SPENT A LOT OF TIME WITH ME GOING OVER THE VARIOUS FEATURES OF MY NEW CAR. HE TOOK THE TIME TO ANSWER ALL MY QUESTIONS. A REAL CLASS ACT AND A GREAT REPRESENTATIVE OF YOUR DEALERSHIP.

I had a wonderful experience at AutoNation Nissan in Memphis, Tn. Between my Sales Associate, Ed, to the person doing the financing, DJ, they made buying a car feel effortless. Thank you guys for working hard to get me into my new truck!

We had to wait over 20 minutes to get help.

Service was great and the representative was also..from the start to finish!

I've had my vehicle serviced at AutoNation many time and they have always delivered very good service. Thank AutoNation keep up the good work.

Mr. Anthony and Mr. Josh is the coolest of the cool and my experience with them has been excellent. I was approve twice but one of the cars was sold the other one I couldn't get right away. However, Mr. Anthony is very nice and very kind. He has been keeping me inform on updates and etc because I don't have any credit. However, he has been very helpful and very nice. Mr. Josh is indeed very handsome and very nice. Sweet person not so pushy as some are now and days. I love the fact that Mr. Anthony and Mr. Josh haven't gave up on me and that there really working hard trying to get me a car for work and college. My experience was nothing but professional and great customer services. I was greeted in the parking lot upon arrival and walk in by salesman then greeted at the front desk and ask to be seated with water. Love that! My salesman Anthony rocks and so does Mr. Josh. They know there business

The most pleasant car buying experience my family has ever had. Anthony made our appointment easy and Lowell made our experience simple and easy!

The customer service I received was amazing! The front desk person was very nice and friendly. I was greeted on the lot and as I walked in the building. Ed B. was very helpful and informative. He went above and beyond all that I asked! This is a great place to go when looking for great customer service when looking for a new car. I am very pleased with my new car shopping experience.

Bought a new 2018 Nissan Altima SR from Lowell last weekend and the experience was so smooth and easy. This was my second time buying from Auto Nation and I will never buy from anywhere else!

Great learning experience

Communication is horrible! I was asked do I have a certain pick up time I say no not really we're about to go across the street and eat so maybe an hour to an hour and a half....2 hours later they havent started on my car and when I asked why she said I told Her I don't need it back by a certain time (1 1/2-2 hours) so basically they put my car at the bottom of the list! Then I'm waiting another 30 minutes to actually get my oil changed. 2nd times I went to them and it'll be the last time!

Nerd to improve their customer service

My experience with Auto Nation was over the top. We spoke with Patrick Henderson. Great Saleman he listen shared his advice and got us into a excellent car. He made it easy Mr. Henderson stayed in communication. He's that Saleman that you will tell friends & family about at no time we felt like he was making a deal for his best interest but really look out for us the customer. We are happy with Auto Nation. Thanks Good Job Mr Henderson

Were unable to speak to manager about my auto service and billing changes.

Great customer service! Made me feel very comfortable. Answered all my questions. The waiting room have great snacks. Water, popcorn, coffee, granola bars and the vending machine plus free Wi-Fi! I highly recommend this location

Lavarius really helped us out showing us the Nissan Maximum XL 2018

My recent experience of car service at AutoNation Memphis was not at all good. I was charged for a service that was never authorized by me ($111). I Heard three different statements from the service rep. when I asked regarding unexpected charges while pick up. First , you authorized this. Second this is part of the basic service for 30 k mile , third the car needed it. He refused to accept the autonation website 30 k mile service package saying he don't know what I was showing him ( though I showed him the same when I was dropping off the car) and showed me a another laminated paper with different recommended service.

Purchased our Tahoe from them on Monday, May 14, and we could not have been happier with our experience. I inquired about a vehicle online and Pheobe contacted me. She kept me updated every step of the way while purchasing our car. When we arrive we at the store, we were greeted by an amazing staff! Pheobe was on a test drive so Patrick helped us until she got there. The two of them worked as a team, along with Josh, and were the best sales team I have ever seen in the car business. We left the dealership around 7. Pheobe called us around 9:30 to make sure we had made it home safely. You just don’t get that level of derive anymore! Go see Pheobe and Patrick...you won’t regret it!!

Love my sales person, he has been awesome. Continues to be totally awesome! Been totally upfront with everything. Seriously absolutely NO complaints with him at all. I have another car from here I have all my service done here. When there has been an issue is made right. Edit: Went back bought a new car. STELLAR experience!

After weeks and weeks of car hunting, I drove by Autonation Nissan and thought I’d give their inventory a look online. After getting to work and inquiring about an suv I saw, I realize a childhood friend is the sales manager there. Taylor immediately contacts me and after discussing a couple of needs/wants, he shows me a 2016 Rogue SL. The second I saw it, I knew I wanted it. A day later I’m driving home in it. Patrick is who sold us the car, and I can’t say enough wonderful things about him. From his friendliness and patience with us (and our 5 year old), to the test drive, to explaining everything about the car, to handing us the keys with our new keychains and walking out the door, he was fantastic!! We also met DJ, who was the coolest finance guy! He was very interactive with our son and was super honest and got our monthly payments to exactly what we wanted. We couldn’t be more thankful and appreciative for the whole crew we came in contact with. We were treated like family, even the next day when we received an email from Patrick asking how things are going. We are officially Nissan members for life! The Rogue is the most perfect and safe SUV. It is everything we have wanted plus more!! THANK YOU SO MUCH!

Friendly....but service took a long time.

So! To start off I had a horrible experience at another local Nissan dealership/service called Landers Nissan. I was lied to multiple times and mislead in an effort to make me pay for things that were even supposed to be paid services like checking the transmission fluid which they lied and said that my car didn't have a transmission dip stick and they would have to charge me 120 to put it on a machine just to check the fluid level. Well I knew that was wrong after a quick Google search. They were also hell bent on keeping my car over night which I found out is never needed for a transmission flush. So! I came to AutoNation and honestly from the minute I spoke with the service team I was reassured that they would treat me right and give me what I pay for. The flush took about 2 hours which is great. They gave me a detailed inspection over things that really matter like fuel system and coolant system. I really appreciate these guys. I told one of the reps that they will definitely be seeing lot of me because I like to keep on top of my car maintenance and that I found a mechanic I can trust. I urge all Nissan owners in the area regardless of which dealer you purchased from, give these folks a try. You won't regret it. Thanks again AutoNation Nissan -customer for life

Tommy in service is the best.He is very professional. I called him about a problem with my car on Wednesday.When i took the car to him on Thursday morninghe had everything ready paperwork and the rental.I was in and out within 20 minutes.Great job.Thank you for making me feel that you cared.He went above and beyond.Thanks again.

I really appreciate my experience at the Hacks Cross location. The helpful associate (David) went above and beyond to make sure I was completely satisfied. Even though I was late for my appointment they still had me out within a reasonable time, and even washed my car which I wasn't expecting. So for that alone I say Thank You! Keep up the good work.

Held car for 3 days and did not even have part in stock.

We purchased a used Nissan Leaf this weekend. Our salesman, Ed Bland, had clearly done his homework on the car before we came in (they only sell a couple of them per year, and this was the first one he'd sold). He took a lot of time to make sure I knew how to operate the car, including how to charge it (it's my first electric vehicle), and he followed up several times to make sure all was well. Everyone in the showroom and on the property was polite and welcoming. All in all, it was a very positive experience, and we'll definitely refer our friends.

I can honestly say that I had the best customer service on 4/21/2018 I came in for a oil change I pulled in to the service area and a guy by the name of Douglas Arnold did not hesitate to walk up to me and ask how could he help me. I explained to him what I needed not only did he assist me with that he also pointed out other issues as well and priced them for me. I enjoyed talking to him he wasn't rushy he was very kind. He was very helpful Thanks Doug. I would recommend Nissan always.

Service Manager Dave was very personable and my wait time for an oil change and tire rotation and balance was about 1 1/2. Nissan keeps me updated on what is to be done with the servicing of my truck.

Everyone was very helpful and worked with us through every step of the process.

Understood what I was looking for. The service was excellent

The service department is terrible. When I walked in, no one greeted me so I asked for help. Four different people defferd me by saying they couldn’t help me. I waited for the girl that they said was the only one that could help me. She was extremely busy, but very nice(doing her job). While I was waiting, the four other employees stared at me and finally David said he could help. They call me to let me know what’s wrong with my car and I returned their call with no answer. When I got there to pick up my car, David said that I never called him back and actually checked his voicemail on speaker to make sure I wasn’t lying about leaving a voicemail. Then tries to sell me an additional $1500 worth of work “not needed, but is recommended because of mileage”. I will NEVER go to this location again.

Made an appointment to get my oil changed. I arrived on time, my car was taken in immediately. The service writer read to me that I was there for an oil change and tire rotation, I had only requested an oil change but decided to have the tires rotated anyway. NOW, 2 hours later with a splitting headache, I’m still here! Why make an appointment? Have had my oil changed at a location just down the street, in and out in no time! Ok, he just came in to get me, thank God.

I have had a bad experience with their service department overall with price and service. One instance I asked for a quote to install a Nissan accessory auto dimming rear view mirror with homelink. Autonation Nissan Memphis quoted me $360.00 in labor. Wolfchase and Jim Keras Nissan both quoted me about $100 for the same work. Second instance I needed warranty work done on my 2016 Nissan Rouge. When I came in for my appointment they had no service techs onsite. So I had to come back. I will not go back to Autonation Nissan because of incompetence and price gouging.

Great staff. No haggling. Everyting is laid out about each car on a piece of paper. They did have a $300 administrative fee on there though, but I guess that's for the paperwork!

I'd just like to say thanks to AutoNation Nissan Service department for the outstanding service I've received on such short notice. Y'all are the best!

Great car buying experience. Great customer service, no fuss purchase! Would definitely recommend!

This was the BEST experience I’ve ever had buying a new car. There were no pressure sales tactics and Ed Bland was a great salesman. Would highly recommend him

Always great service at AutoNation Nissan on Hacks Cross

Everyone was very professional. Daniel kept in touch with me until it was fixed.

One of my best experiences for service at a car dealership. Everyone I came in contact with, was professional and made sure my concerns were taken care of. Thank you so much, Doug, Daniel and David my experience was A+. I will continue to have my car serviced here.

Daniel in the service department took great care of my needs!!

Great cars at great prices and a wonderful staff willing to work for you. Thanks for a great new car buying experience!

Thanks to Fabian and Brady as well! They both are good and will go head over hills to help you! I love my new car! The people were great. . They made sure they did everything that they could to satisfy me! Choose AutoNation Nissan and join the team !

Great service

Everyone here is Wonderful! I received great Customer Service and they were Quick.

nice place for auto business

I wasn’t sure when I went in what type of vehicle I wanted exactly but I knew the features I wanted and that it was time to replace my 15 y/o Grand Cherokee. I went in looking for a used vehicle thinking I wouldn’t find the features I wanted on a new vehicle at a price I could afford. After looking through a large selection of used vehicles and narrowing down the features Brady asked if I had considered the Rogue Sport. I didn’t even know it existed. I test drove a white one and liked it but fell in love with a red one that had ALL the features I wanted and then some. Best part was that it was within my price range!! I’ve had it a week now and am completely in love with my Rogue Sport and couldn’t have had a better experience at Autonation Nissan!!

This is a review of the service department, not the sales team. Pulled up to the service bay around 2 pm this past Saturday 3/10 to get my Altima serviced. I sat there about 5 minutes or so and no one greeted me at all, and literally no other cars were in the bay but mine awaiting service. I finally got out and went in and the gentleman said "someone will be with you shortly" and I said ok cool. Waited an additional 10 minutes, no one showed up, so I pulled off. That level of service was unacceptable on every level. That was my first time visiting Autonation Nissan, and will probably be last, at least for service. Definitely not a good look for a first timer.

The Nissan Sentra has shown to be adequate for our needs so far. Of course, it is impossible to review a vehicle that is still new. Check back in 6 years and then I will have a true picture of the vehicle and its real worth.

Great experience buying our new vehicle from them. Everyone aimed to please and were so friendly. Loved our salesman, Lavarius Lewis! And Mariah rocks in service!

Tesh is great! She took very good care of us when buying our new car. Go see her! You won’t be disappointed.

Great experience with this dealership. Jon and Ed are great salesmen and very knowledgeable of the vehicles they sale. Josh in finance, did great job of trying and trying to make everything the perfect price.

The service was AWESOME, I carried my car there for the first time, after walking in the service Dept, I was immediately acknowledged, the service provider, the mechanic, and the service clerk were all great the mechanic went right into details of what I might be looking at far as my car problem, after describing my issues, I was immediately at ease, cause I'm thinking something major is wrong, he took it to the back of shop and within an hour my car was diagnosed and FIXED !!! WITH VERY LITTLE OUT OF POCKET, HERE I AM THINKING IM GOING NEED TO LEAVE IT AND GET A RENTAL, THIS GUY SAVED ME FROM ALL THE HASSLE I THOUGHT I WAS ABOUT TO ENCOUNTER, I DONT KNOW HIS NAME BUT HE IS AWESOME, ILL BE TAKING MINE BACK IF I GET ANY FUTURE ISSUES THANKS AUTO NATION NISSAN �

I will always come back the whole staff is amazing. they make you feel at home . Everything is reasonable. I am extremely satified with the work done on my car. Thanks tommy Thanks to the whole auto nation nissian you guys are amazing

I have bought 2 vehicles from Autonation! Best prices around HANDS DOWN!

Thanks AutoNation for taking such good care of us!

Worst experience!!!! Do not shop AutoNation Nissan or any AutoNation dealership.

I called Jon Tyler to get my oil changed in my 2016 Nissan Rouge that Jon sold me. I had to reschedule. Not a problem at all got my oil changed the Staff was very nice. Thanks again Auto nation of Memphis and Mr. Jon Tyler

The experience was great and the customer care representative was friendly and very knowledgeable and took care me very well. He really made me feel comfortable and relieved. Thank you AutoNation you rock.

Always great service! Had to stay longer than anticipated because of an unexpected brake repair but was treated with freshly baked chocolate chip cookies!

I bought a Hellcat and drove 6 hrs to get it. This dealer greeted my family like old friends. This was the best transaction I’ve been in buying a car. Thank you John, finance and even the GM stepped in to assist. Great job guys!

I took my 370z here for oil change and tire balance. I was getting some vibrations after 70mph. The balance took care of it which is good because I was worried I had warped brake rotors. Thankfully that wasn’t the case. The tech also took it upon himself to reset the tire pressure monitoring sensor which had been bothering me for months. I am extremely happy with my visit here today. I’ll definitely be coming back.

Professional, knowledgeable staff in a casual yet sophisticated environment

This car agency was a real pleasure to buy a car ! They will get all of my future business!

My experience was very good. Wait time was less than expected. The service was excellent.

Bobby was warm and friendly. I was greeted immediately by a member of the service team. I wasn't sold unnecessary services and the price was exactly what I was quoted. My appointment was really early but they were ready to go as soon as I got there.

I recently purchased a Nissan Rogue at Auto Nation Memphis. This was the best car buying experience I have had. Everyone from the front door in was friendly, polite, and helpful. Jon my salesman kept in touch with me from my first call to explorer the vehicle I had seen on the Internet. He went out of his way to get extra detailing, wet sanding to clean up some spots on the body and detailed the interior. When I test drove the vehicle it ran great. I noticed it had a small pebble mark on the bottom of the windshield and said will you fix that and he said no? But we will replace it with a brand new one. What? They had already replaced the front brakes and changed the oil. This is kind of unheard of as this was a used car. Patrick was also very positive and helped with the process. This was a cash sale so no financing was needed. Griffin a new sales person of 19, and he will be great as he gains more experience, helped with the test drive and put on a new rear windshield wiper. He also filled my tank as I was near driving off the lot. It must be nice to work for a company that allows the customer to receive this kind of service and detail. Making you drive out smiling and excited about your car. As several times I asked for more follow up and each time they said no problem we want you to be happy with your purchase. I would definitely use them again and recommend them to others. Thank you again Auto Nation if only our nation ran this smoothly. 5 STARS Freddie Mooney

I liked the service that we received. When I called a week after bought my Pathfinder to talk about some dirt that got on the headliner of the vehicle when one of the kids hopped over the second row seat (with his shoes on, during a snow day... sigh), I was told that it was not covered by the warranty because it tends to "sag" after being cleaned. This left a bit of a bad taste in my mouth, but I do not blame the sales rep. She was super nice. The detailing office nevertheless did some spot cleaning for me and offered to work on it some more if I made an appointment for a full detailing (a cost of $120 I believe). So there you have it.

I recently purchased a Nissan Rogue at Auto Nation Memphis. This was the best car buying experience I have had. Everyone from the front door in was friendly, polite, and helpful. Jon my salesman kept in touch with me from my first call to explorer the vehicle I had seen on the Internet. He went out of his way to get extra detailing, wet sanding to clean up some spots on the body and detailed the interior. When I test drove the vehicle it ran great. I noticed it had a small pebble mark on the bottom of the windshield and said will you fix that and he said no? But we will replace it with a brand new one. What? They had already replaced the front brakes and changed the oil. This is kind of un-heard of as this was a used car. Patrick was also very positive and helped with the process. This was a cash sale so no financing was needed. Griffin a new sales person of 19, and he will be great as he gains more experience helped with the test drive and put on a new rear windshield wiper. He also filled my tank as I was near driving off the lot. It must be nice to work for a company that allows the customer to receive this kind of service and detail. Making you drive out smiling and excited about your car. As several times I asked for more follow up and each time they said no problem we want you to be happy with your purchase. I would definitely use them again and recommend them to others. Thank you again Auto Nation if only our nation ran this smoothly. 5 STARS Freddie Mooney

It was a pleasure meeting and working with Brady Cayet in the purchase of our new 2016 Nissan Murano. There was absolutely no hassle, he and the Sales Manager did everything they said and more. He was extremely knowledgeable on the operation and training, He called us the next day to see if we had any questions, making sure we were enjoying our new Nissan Murano from AutoNation Nissan. Thank you Brady!

Brady is awesome!! Great atmosphere & good people.

Tesh Dotson the best from the first phone call to the final sale. She is very knowledgeable, friendly and serious about doing business. We got exactly what we wanted and in our price range. I love my new Maxima.

I am infatuated with my car. It was a tough decision to make but I’m glad I made it. My sale person (Ms. Dotson) was very professional and made me feel excited to purchase a new vehicle without any pressure. I am looking forward to continue doing business with Nissan.

I had a wonderful experience . Patrick Henderson was so helpful . He was so sweet and put up with me for about a month before I actually made the purchase. He answered every question and respond to every email and text I send . As far as the paperwork it was the quickest process I’ve ever been through . It was very organized !! Patrick has been in contact with me several times since purchasing the vehicle to make sure everything is going OK .

Worst service ever received. Made a happy occasion very stressful. There was an adjustment that need to be made to the bill of sale, and the updated bill of sale sent to my finance company. This took 3 days! I had called and emailed with no response for 3 days. I had to call the operator and request to speak to whatever manager was there in person. No one assisted with walking me through the use of my car's features, but the sales person asked that I rate that a 10 as the service department would walk through that when I returned with the check from my finance company. When I returned, I was never walked through how to use the features of my car, the detailing service left the stickers and sticky residue on my car, and I never met the service department to review the functionality of my car. After all of this, I had to stay on top of the title clerk to send my paperwork into the Title company. Because of the delay in sending the paperwork in timely, I had to pay a late fee on my car tags. The lady giggled about this and told me not to worry that they would reimburse me.

Great service! Management went above and beyond to make sure my experience was a good one. I will definitely be back to visit again!

Mr welsh made the buying experience really easy. Also he has followed up to make sure everything is going good. I would highly recommend him if you are going to use Autonation Nissan on hacks cross.

Not happy with the rep who could not understand what my needs was...

Awesome Service and Sales Departments!!! All of the employees are so friendly and helpful.

Kenny and Griffin are a joy. Every employee at the dealership is pleasant and helpful. You can’t beat their prices.

Did know need appointment a head time.

My wife and I had a fantastic buying experience here. Russell and Jon were both a pleasure to work with and made the whole process fun and easy. We will definitely be recommending our friends and family to go to AutoNation Nissan Memphis. They earned our business for years to come.

They got me in and within an hour

I did not have an appointment, but really needed to have my car looked at. Even though they were very busy they squeezed me in and got the car back to me quickly. Daniel Parks was patient and provided great service.

Great Service!!!!

Representative was very personable. Love the 5 day guarantee. MAY consider my next purchase there!

Everyone was nice & polite. The waiting area was very clean & comfortable. The gentleman that was handling my paperwork gave me great advice and very professional. The lady at the check out was really sweet, nice as well and thanks for the car wash☺

Awesome staff and great deals!!

Very nice

Josh and Brady are GREAT!!

Autonation had the lowest price on a new maxima. My salesman Jon was awesome!

I had a great experience at Autonation Nissan, Mr. Ed Bland and Mr. Terri Smith were 2 great guys who assisted me. Mr. Bland made everything possible that I asked for,and I absolutely love my new car. I will continue to do business with you guys. Thanks

This was by far the best Dealership I have ever done businesses with. Every person was so friendly and knowledgeable. They were not pushy and made us feel very welcomed. They also gave us the best deal around which was wonderful!

This was the best experience in car purchasing I have ever had. Everyone was friendly and well informed. I will definitely send friends and family to AutoNation Nissan Memphis!!

Marcus made our car buying experience hassle-free and easy. We got a fair deal. Thanks!

Worst service ever received. Took my son's car in because the top of his Nissan Murano convertible would not go down or up and was stuck. They kept it overnight. I called the next morning and after 2 hours of waiting for a call back I went in myself for an update. The service man told me that it needed a new motor that would cost me 4000 dollars. On top of that the man told me his technician was able to push the top down, meaning he forced it down manually. He thought that made more sense then just trying to keep it up and trying to close it?????!!! I told them that was ridiculous and took my sons car to a friend who owned a body shop. After a two minute google search he opened the trunk and saw that there was a lever that had fallen off its hook. He put it back on the hook and the convertible top worked again!!!! there was nothing wrong with the motor! How can they be this incompetent. The guy advised me that he had two of his mechanics look at it one who had worked for nissan for 11 years and the other who had been there for 20! I would never go back there!!!

Mr. Steve Oriaku was an excellent sales consultant. He made sure I was well taken care of and that I left off the lot very happy. I'm pleased to say I'm a part of the Nissan family.

Mr.Steve Oriaku provided me with excellent customer service when purchasing my new car.He made sure all my needs where met and that I was well satisfied. I greatly appreciate Autonation Nissan for welcoming me to the Nissan family.Thank You.

Chris in the service department was awesome in anticipating my needs for having my Murano serviced. I loved the quick and thorough check out!!!!

I just bought a Rogue and I love it. My first Nissan. I visited AutoNation on Hacks Cross for a minor recall and they were very professional from the time I called for an appointment until I drove off the lot. They even gave me a ride to work. I was very pleased and will use them again for my future service needs.

We had a great experience with the recent purchase of our Nissan NV Passenger van! Patrick, our sales agent, his manager, Shane Carr, and Josh Robinson in the finance department were so wonderful to work with. They have been beyond helpful!

Ridiculous, 2 hours for an oil change.... guess I'll go back to Wolfchase Nissan...

I went to AutoNation Nissan on Hacks Cross Rd, Memphis TN to purchase a new 2017 Nissan Altima. I have been a long time Toyota Customer and wanted to try something different. I found the beautiful black Altima that I wanted and precede to negotiate this car. From the time I drove into the parking lot I notice their were 7 salesmen standing around waiting to help. I drove up to one group and ask where should I park and they was kind enough to direct me. From the beginning to the end the service at AutoNation was great! everyone treated me very well and made me feel at home. I am really enjoy my new fully loaded 2017 Altima. Thanks for the great job!

Hello, On today at 5:50 pm, my 60 year old mother visited the Auto Nation 4140 Hacks Cross Rd, Memphis, TN 38125 service department due to the air pressure warning on her 2016 Murano. Once she pulled into the service department, there were three gentlemen standing around and neglected to approach her by offering any service. She had to exit her vehicle to request the service. As a long time Nissan and Infiniti owner, this does not exemplify the level of customer service or satisfaction that I or my mother are accustom. After exiting her vehicle and explaining the reason for the visit, 1 of the 3 service men said the air had been turned off at 4:30 pm, regardless of the service department closing at 6 pm. He suggested to her to go across the street to a corner gas station to put her own air in the tire. He made the comment "that it might only be a nail" and "how he rode around a month with a nail in his tire". The comments and actions displayed by the service department at Auto Nation 4140 Hacks Cross Rd, Memphis, TN 38125 were very unprofessional, not customer friendly, and gave a negative representation of the Nissan brand. My mother had a 45 minute commute to make from this location to home. The issue with the air pressure light is still not resolved or diagnosed. The point of purchasing a new vehicle and a warranty is to get a certain level of service. The level of service was not provided today. So, now she has to get this issue resolved tomorrow morning before work due to the service department at Auto Nation 4140 Hacks Cross Rd, Memphis, TN 38125 not willing to offer assistance.

Autonation Nissan Hacks Cross is one of the best dealerships to get your car serviced. Customer service is great. They keep you informed of time spent on vehicle in service department and make sure your vehicle is washed before leaving.

The best experience I've ever had buying a car. The atmosphere was relaxed and very friendly. I highly reccomend them!!!!

The staff was friendly and the vehicle was fixed in the timeframe given and the service rep kept me updated on the progress of my car.

I just recently purchased a car from Auto Nation Nissan and it was the best car buying experience I've ever had. Jon Tyler and Terry Simmons did an outstanding job.

My transmission went out and Amanda was great!! They did a wonderful job when I got my car back it was in better shape than when I dropped it off they called it customer appreciation

Jon Tyler was so easy to work with and made my car buying experience so nice. Love my Altima!

Never new buying a car could be such fun. The staff is amazing!!!

We bought our 2013 Nissan Altima from AutoNation in Memphis,TN and have been very satisfied with the performance of the car and service rendered by all the staff who work at this facility. Whenever I make an appointment they ask questions about the work needed and make suggestions about services that may be needed later to keep the car in top running condition. The waiting area is always clean. We most often ask for Kenneth Jones because he is a people person.

This is the absolute best dealership! When I arrived, my name was on the Welcome Sign in the front as soon as I came through the door. The receptionist recognized my name when I asked for the salesman, Jon Tyler. The car that I wanted to see was parked in front of the dealership, waiting for me. And the price was amazing! The greatest car buying experience ever! I have bought 5 new cars in 10 years. This is car #6, and I repeat. .. Best car buying experience EVER !

Kristen was very friendly and efficient in getting the recall taken care of with my Murano.

Great experience with AutoNation. First new car I've bought in 17 years and they made it so smooth for me. Luke and all the others were great!

Everything went very smooth and Jon Tyler was extremely helpful!!!! The car and the paperwork were ready when we arrived.

Very nice people, I'll definitely be back. I dealt with Shane and Jon, they certainly know how to earn repeat business.

I went to look at a 2017 Nissan Altima, I went on the 4th and ended having my mom cosign with me but she is not here in Memphis and they said it was fine. I didn't like the amount they ended up coming back with, so I said I needed some time to think. I went back on the 6th and it was a different sales and finance person. We got everything figured out, they wanted to charge me $500 to have the paperwork sent to Arizona for my mom to sign, even though there is an AutoNation in the same city. The finance manager ended up calling the AutoNation and spoke with the manager there and said I wouldn't have to pay the fee because they could overnight it there. I made sure I asked, when I come back in the morning if that would be the amount I would be walking out the door paying, and he said yes. I came back the next morning thinking it would be a quick process and it DEFINITELY was not! The day sales manager was trying to charge me the $500 fee to send the paperwork out again even though I was told it would be waived, I said I would not be paying that and my mom even came back and said she would pay to overnight the because there's no way it would cost $500. The day manager then said he didn't want to have anything else to do with it because he didn't know why the finance mngr approved that and that it wasn't for him to do and there were too many people in this deal even though there was only the 3 of us. The sales guy said because I came in on the 4th, those people are also in on it, even though I hadn't even seen them anymore. After being there 2 and half hours they finally waived the fee and said they would contact my mom to get her info, so they knew where the paperwork would need to be sent. Once I signed all the paperwork the finance guy said she would be contacted that day and the paperwork would be overnighted because they wouldn't let me keep the car until she signed the paperwork. She just wanted to make sure they didn't drag their feet when it came to sending it off so I would have a vehicle. As of today, they STILL have not called her and when I called and left a message, no one returned my call. It really feels like they don't even want to make a sale all because I said I wouldn't pay that $500 fee. I will say the second sales guy Ed, was VERY helpful and I appreciated everything he did, but the sales manager, Kenny just made me feel like I was wasting his time. I have no problem with them not wanting to make the sale over $500 but don't waste my time having me wait around and fill out paperwork if you're not going to follow through on your end of the deal, I'd rather just go somewhere else.

Do not buy from here. We were baited by them telling us they had a vehicle that had been sold over a month ago!!! We drove 2 hrs and the car was not there. Also the manager Kenny, got ugly with me, when I said I was going to do review, he stood up and said"Can I do a rating on you!!!" I will NEVER go to another dealership unless they can put their hands on the car at that moment!!! Prices are not what they say either!!! STAY AWAY!!!!!!!

We were there with my Nissan Altima because of several problems we were having. Over all we were there for 4 hours! I know it takes a while and they were pretty steady with other other customers so we just grinned and beared it. Overall great experience was very good customer service and Amanda kept us updated pretty well on all that was being done to your vehicle. Thanks Auto Nation for fullfilling my needs!

The staff was very pleasant from the moment I drove in for a service call. The price (to me) was a little high, but every is high now. When I returned to pick up the 2010 Maxima - I was satisfied with the results. They can just work on the price.

My salesman ~ Steve O is the best! Autonation Nissan Memphis, you ROCK!

Just purchased a 2016 Altima from Auto Nation Nissan. Robert Carr was very pleasant and easy to deal with. The GM and Sales Manager kept me company until Robert got there. I really felt like they were there to help me get the best deal. Will definitely purchase from them again!

I've never had cause to complain about Autonation Nisson! I enjoy their staff, their service so far has been wonderful, and I get free coffee and Krispy Kreme donuts, plus free wifi while I wait. Awesome!

Very nice service. Didn't have to spend the day with Nissan. They had me in and out in less than a hour and they also washed my car.

Excellent expierence my salesman was Edward Bland. He was very professional and courteous.

Called the dealership and was told a quick fix to the problem. Enough to get it in for repair!

Big thanks to Taylor Faught for his help in our purchase of our new nissan murano platinum. Our buying experience went smooth as butter. We will definitely do business with Taylor and autonation again.

Excellent experience I had been told I needed a engine (head gasket) or just sale the car took it to autonation they gave me a 100% diagnosis and fixed it the next day something simple.

Had a great experience at auto nation. No pressure and they treated me right. Will definitely look them up again for any future auto needs.

We had the fastest, simplest car buying experience ever!!! Salesman was fabulous.

The staff and my salesman, Mr. Nate Wade, were very nice and helpful. He walked my wife and I through everything and answered any questions we may have had. Also Mr. Josh in finance really helped me out a lot as well. Thank you Autonation. You guys have earned my respect and I will be recommending you guys and shopping with you in the future.

I had a wonderful experience with AutoNation Nissan.. Great help ...

Very poor customer satisfaction. A company that does not stand by their published prices on the car's window stickers. My husband went to the dealership yesterday and looked at a vehicle on their lot which had a window sticker with this exact words "Blue Book Suggested Retail $22,415 / Our Low Price $14,679 / You Save $7,736". My husband then proceeded to ask why the price was so low to which the salesman, Marcus, responded "it's just what we do, we price our cars low so we can sell them". So then my husband had them looked at his trade-in to start the negotiation process. Salesman came out with the offer for his trade-in at $14K and my husband said he needed more to be closer to the other vehicles price at $14,679. The salesman then said "No, the car's price is $22 something" then husband responded "No, the sticker says that Blue Book price is $22 something but your price is $14,679". The salesman went back to check and came back out saying sorry it is the wrong price on the window and to narrow it down there is nothing they could do about it "but thank you for your time!" Husband was there for close to 2.5 hours from the moment he arrived to when he walked out. We went back to the dealership and asked to speak to a sales manager, Kenny (not sure of the spelling) came out and seemed annoyed by our presence to the point where he didn't even introduced himself nor sat down to join us. He just leaned over the chair next to him and after we introduced ourselves and began discussing the issue, he just kept standing there with the annoyed, careless face. We told him it seemed like he had an attitude of carelessness about the issue to which he responded there was nothing he could do about it not he could sell us the vehicle at that price. That it was a miss-print and things like that happened and there was nothing he could do about, "at this point all I can do is apologize for your time but I cannot sell you that car, but if you want to buy it at the retail price we can talk." And with a smirk on his face walked away and that was it. Leave aside the fact that they couldn't sell us the car because of their price mistake, but just the overall attitude and carelessness and the way we were treated it's just unacceptable.

We took our 2008 Titan in for a routine oil change. The mechanic noticed the transmission gasket wasn't sealing properly, so they ordered the part and we we scheduled a time for the repair. We can always count on AN to keep our vehicles running smoothly.

The service personal were friendly and very efficient.

Had to take my 2015 Murano in for a recall, also had a problem with the engine light on. Got the recall fixed but had a problem getting the engine light to clear. The service guy worked hard to solve the issue. On the third trip to the dealer they found the issue and had to keep the car over night. Since we live over an hour away they gave me a rental car free for the night. Very nice.

I called the dealer to find out what was available in my price range. One of the items he read off to me was XM Radio. When I got there (1.5 hr drive) and looked the car over, there was no XM with that vehicle. When I told them I was going elsewhere, I was offered 0% APR.

I was really impressed with the service I received from Mr Lowell Wherry, when I went to AutoNation to purchase a car. He was knowledgeable and professional. without hesitation I would recommend AutoNation Nissan Memphis to both my family and friends. joseph D. Kyles

Hey have you seen your employee Dan posting in reaction to little kids being hancuff by police in Troy New York said something about go back to Africa

We just bought a Murano from Brandon Parham, and it was as enjoyable as purchasing a car can be. He was helpful and has great customer focus. I highly recommend Brandon!

I walked in without an appointment and I was taken care of right away. There are refreshments and TV while you wait. Everyone is very respectful and helpful.

My 2 sales men Steve O and Elliot were awesome..I had a lengthy wait but who dont when purchasing a car u have to wait for whichever finance company decide what they want..but the guys made the experience fun and wonderful. I choose AutoNation Nissan on Hacks Cross because my mom purchased a car as well as my sister from there and they loved it so i decided after continously purchasing cats from small used car lots I will give the big guys a chance and best decision i made. I purchased my 2014 Nissan Altima and I love her ;) I traded in a 2008 Nissa Altima Coupe big difference..I am here now doing my first oil change with car and didnt have a wait to long I came up and they got right to it...plus I had an 7:30 appointment. if you decide u want a car from this place ask for either one of them salesman they will take great care of you...ohh n they thru n a well needed car wash too!!! :)

Just bought my second vehicle from Autonation Nissan and I can honestly say things could've went any easier. I like to give a thanks to Tanorris Brookins sale manager and Nathaniel Wade salesman!

Autonation was the best place I could've gone too Nate Wate help me found the best car for me and he was very patient

My wife and I were recently searching for a used SUV and stumbled upon AutoNation. Salesman Nate came out to help us with a few of the vehicles we were interested in. No pressure, extremely polite and down right classy man! I have a fleet of Nissans thanks to Nate!

I enjoyed working with Tariq Jackson. He has great customer service. He listened and understood my situation. I recommend him to any who needs a vehicle.

Brandon Parham was the best sales agent a girl over her head could ask for. Was very patient and answered all my questions so I left confident in my purchase

Brady made both of my car purchases so easy. Everything was smooth, efficient, and perfect. I have driven only a Nissan for the past 6 almost 7 years. I trust Brady to help not only myself but also my friends and family!

Chris Temple helped my family get into a new Altima! The experience was awesome! I highly suggest anyone looking for a new car should go see Chris Temple and the staff at AutoNation Nissan Memphis.

I'm in the researching stage of buying a car with the occasional test drive. I can't say a single negative thing about this place! The salesman there, Corbin, is extremely friendly, accommodating and, more importantly, knowledgable and competent. Highly recommend.

Chris temple was a huge help getting me in my new mutant. I highly suggest going to see the staff at automation Nissan Memphis they were very professional and fair. Thank you again.

The manager Cully and his manager treated me as a second rate person. I went to purchase a 2016 Nissan Rogue on April 15, 2016 and the car had a defect. The passenger seat had a vibration when I put the car in reverse. I never made it off the lot with the car. I went back in and the salesman Nate tried to assist me. He checked several others cars and they had the same vibration. He was the only one that tried to help me. The manager Cully and his manager would not speak with me they would not offer any other options and wouldn't even try to give me another car. He went and got my check for the car and didn't say I'm sorry we don't have anything right now just take your check for the full payment of $27000 and get out. I have never been treated this way by a car dealership. I called the complaint number to report my dealings with the Autonation Nissan dealership on Hack Cross.

Did not get the deal that was agreed upon originally. Made the deal both parties signed off on it, when it went to finance it changed " Oh yeah we couldn't do that deal lets renegotiate it". Not the salesman fault he done good, just bad business practices. First day I get home I realize one of the back up lights is not working...Looked at my list of items checked before the car is ready to sale...its checked as if they worked. Multiple mistakes made that I had to point out in the closing process: Wrong VIN on most paperwork Kept printing wrong deductibles on warranty paperwork Let me walk out without even handing them my down payment, I had to remind them about it. After getting home realized that my warranty paperwork had the wrong car on it. My drive out tag had the wrong car listed on it. The list goes on. In Closing Wife loves the car...just not happy with the process.

Had the hardest time getting an appointment to get my oil changed over 3wks ago. When I called I never got a call back and every time I called no one answered & then when I finally reached someone I spoke with the ugliest person at the front desk. After her rudely asking are you going to make an appointment or not I politely told her "No not now.... thanks to your attitude!" ...I immediately called back to the dealership and spoke with the service manager just to let him know what was going on.... He was really kind and not only asked for the opportunity to make it up by giving them another chance but I missed my appointment this morning because i was up all night with a sick child & he called and told me come anyways he'd make sure to fit me in (I had just called up there and there were no more appointments until tomorrow)... Then when I got here he said my oil change & tire rotation would be free today because of the hassle.... and asked if he could even wash the car..... Anyone with a Nissan or looking to buy a Nissan I strongly recommend Nissan on Hackscross.... They honestly care about the relationship they have with their customers! The relationship he salvaged will now continue and keep me coming back! Thank you Doug!!!!

AutoNation is the place to go, You cant beat it with a stick.

Just the absolute worst service. Buying the car was such a hassle. And then coming to get my first three free oil changes has been a frustrating experience every time. It always takes over an hour and the people helping out are completely incompetent. I highly recommend not buying a car at this location.

I arrived at the service department after having been stranded for a day because my car wouldn't start. I was immediately greeted by Mr Doug who assured me that he would take care of me and my car so that I could get to work. Sure enough, he checked everything I was concerned about thoroughly and reported back to me his opinion and a plan for service. It was all completed in time ever for me to get to work that afternoom. I will never go to another dealership again. Doug a day his team took care of my car and me in a friendly, timely, and efficient manner. They were the greatest. I plan on going back for all my Nissan needs.

Nothing but good experiences with these guys. Love my Murano. Owned it for almost two years and have had zero problems with it. The service department rocks, especially Zach.

It was pleasure working with knowledgable and honest staff. Ask for Steve O., Taylor, and Cully. They were great.

My new Murano has exceeded my expectations.. It is because my salesperson listened to me from start to finish.. He even stayed late to show me how the feature worked..... Great Dealership.. And kid friendly..

Never the same adviser. Instead of addressing the issues, they fire the advisers. My adviser was not the person who took my car on a joy ride over the weekend while it was "being serviced"...

We bought our 2014 Altima from Automation Nissan 2 years ago and expect ed great service. Bought the car at the price I wanted. Sales agent was polite, curtious, and did try to get me the best price he could.

My wife and I purchased a 2015 Nissan Murano the day before Thanksgiving and had a great experience with them. They were not overly "pushy" and did a great job of explaining all of our many questions. I definitely recommend these guys and we received an excellent value for this purchase. The trade-in offer we received was right in line with what we anticipated. They made the whole process flow very smoothly and were respectful of our time.

The buying experience alone was excellent; however each interaction afterwards has been unbelievably horrible. Incompetent does not begin to describe the staff. I cannot believe the way business is conducted at Nissan Autonation. By far the worst car buying experience of my life. I will be calling the corporate office on Monday. Calling, emailing, mailing, smoke signals and any other means of expressing my utter disappointment :-(

Love my Altima! Hate having to have any service done to it. Worst customer service! Very frustrating experience every time

I posted this same review on Yelp.. that shows how much I enjoyed my experience and how much I love my new car!! :) I purchased a vehicle from AutoNation Nissan Memphis 8/15/2015. The sales manager, the sales person and the finance manager were all polite, nice and made sure that I got the vehicle I wanted. They also made sure that all the questions I had were answered and if they didnt know the answer to something, they were honest and told me that they would find out. They did, and got me the answer a shortwhile later. Every person I ran into also made sure that I found what i was looking for and offered me water and offered to answer any questions even though they weren't working with me. They were not pushy, over bearing nor chasing me down in the parking lot. I felt EXTREMELY comfortable and had a VERY pleasant experience. I never really write reviews, but I felt this time really warranted one. I love my new car and love the service I got from EVERY single person I ran across. The general manager also remembered my name and had small talk conversation as we would cross paths. Great Experience. I recommend them to EVERYONE. Also the prices of their vehicles were VERY VERY competitively priced. I did my homework and research before I came in and compared prices and vehicles within 200 miles of the memphis area. The comparable prices of their vehicles of the exact same car and similar mileage was about 2000 less than everywhere else! Thats why I initially chose to visit there, but the way everyone treated me solidified the deal. Thanks AutoNation Nissan of Memphis!!

5 stars for the purchasing process! One of the best and easiest experiences! Kudos to the online sales team! Unfortunately, I can not say the same for the service department. I have brought my pathfinder in on 3 different occasions for an "easy fix" that has yet to be fixed. On top of that, every service coordinator I work with ends up leaving the company. High turnover=poor customer service. I would rate the service department 1 STAR!

Worst customer service ever. I just turned in my lease ..leased a new 2015 and suddenly no customer service. Receive a 15% off wear and tear repairs on the 2012 guess what they don't want to honor it!!!! Totally frustrated and spent 1/2 day on the phone calling auto nation corporate now!

We had a great experience here! Very friendly staff. Very willing to help us with everything we needed. They were extremely accommodating and helpful. We are very pleased with our experience!

Great place to buy a car and the best Nissan Service dept. in Memphis!!! Come see me for ether!!

This dealership is awesome! They have an excellent salesman who works there named Reggie Hill, whom assisted us in purchasing our vehicle. He didn't pressure us into making any decisions on buying a specific car. We saw the car we wanted and he made it happen! Everyone I had spoken with that day was very polite! Most importantly, we have a great car that we are very satisfied with!

I really dislike buying cars, but Autonation made the whole experience very pleasant. From the initial contact through the time I left, everyone was friendly, helpful, and honest. I never felt pressured and the salesman did a great job of answering my questions and keeping me updated on the status of my purchase. I would highly recommend buying a car from Autonation Nissan. Shannon Webb was the salesman and he did a great job.

We drove a long ways to look at a 2014 Nissan Rogue. We had Jerry as our salesman and he was very nice and easy to work with. I feel we got a great deal on our new suv. The entire staff was very friendly and willing to do whatever we needed to get us in the SUV we wanted. We will definitely do business with them again!!

I traded in my 2014 Rogue for a 2015 Pathfinder and Steve Miller made the transaction very smooth. Great bunch at AutoNation Nissan Memphis. Great prices!!

I loved my experience at Nissan AutoNation. They gave me the best prices and didn't take all day to fix the issues on my car. Thank you

Purchased a new 2015 Altima a few days ago, very pleased with my decision! Jerry Sanford was an excellent salesman and found the perfect car with every option I was looking for! I highly recommend autonation, was not the first nor last time I will purchase a vehicle from them! Very helpful!

We purchased a 2014 Sentra form AutoNation Nissan Memphis. Reggie Hill, who was recommended to us by our grandson that is an employee for the dealership, is a very good salesman. He understood our need and what we wanted. He helped us to make a decision that was best for what we wanted. I would definitely recommend this dealership to others.

Purchased this vehicle 2 days ago I am very impressed with the vehicle and the way the dealership treated me Robert aka sarg the salesman that I dealt with was very helpful in my selecting this model. No pressure on buying the car like some dealers I went to. Even the wife likes it which is unusual for her she usually gives me a hard time when we buy a car not this time

i just bought my altima 2015. Steve has been informative, patient and accommodating beyond expectation. i initially was dreading buying a car but it turned out to be a pleasant experience. Thanks Steve!

We have purchased 2 cars here and we keep coming back for the AMAZING customer service. We have never had a bad experience with them.

I bought my Wife a 2014 Murano this weekend and had a wonderful experience. George Soles and the sales manager were very helpful and curtious. I've bought other cars at other dealers but these guys made it very comfortable and easy to do business. Would definitely recommend to check them out before you go somewhere else...

As I wrote on another review site, I hate the typical back and forth game that a dealer puts you through. However, due to a recent wreck, my wife and I found ourselves shopping for a used car for our daughter. We were tired, short of time and not the happiest of people when we pulled into the dealership one Saturday morning. This was day 3 in our shopping adventure. and after countless hours of pouring over internet ads and descriptions. We were greeted by and worked with Michael Good at Automation Nissan of Memphis. We were in the market for a used auto and didn't have a lot to spend and were very price sensitive. However, Michael came back with a fair and reasonable price at the very start. And further, when they pulled the car around to the front of dealership after the paperwork, I was really surprised to see that they had replaced a weak hood support shock that we noticed when we test drove the vehicle, gassed it up, cleaned it up and even had someone work on a cloudy headlamp lens. So when they pulled it up out front, it looked better than what we test drove and purchased. And it was better. The entire experience was a shock to me, especially for used car purchase. I am a picky person and I would recommend this dealership to anyone. They're not your typical "car salesmen" they are just the opposite. They were like dealing with regular people. I know it seem like a cliche but they really are different. I'm still surprised and it's now been two weeks since our purchase. They made me wish I needed another car, so I could go back. And to be clear, prior to this visit I've never been in the dealership before and didn't know anyone who works there. Go to AutoNation Nissan and see Michael Good - you won't be disappointed.

My wife and I came in to purchase a practical inexpensive vehicle for our son. we were very pleased with our sales oersons knowledge and assistance. The process was very pleasant and comfortable. I felt as if we were talking to friends about what we were looking for.

From the phone contact with Steve Miller the evening before to completion of my purchase of 2014 Nissan Rogue. Steve was exceptional. Treat you like family. But I can not stop there. Our experience from the beginning to the end was exceptional. Great job to all the guys at AutoNation Nissan Memphis.

Bought my Altima there and am very satisfied . Everyone is very nice and helpful . I go back for oil changes and tire rotation Excellent !!!!

Everyone was extremely helpful from Gregory the salesman to the finance specialist Terry. Surprising pain free auto purchase. Would recommend this dealership to anyone looking for a great deal.

This is my second time buying from Jerry S. at Autonation of Memphis and once again, he exceeded that of any salesman i've ever come in contact with! Jerry was the first one I called when I decided to trade in my Altima, because I knew that I could count on he and his crew at Autonation to help me confidently drive home in a new car! Jerry has proven to not only sell cars, but to build a relationship with his customers which has made a huge impact on my car buying experiences. If you're looking for a new or used car, look no further! The staff at Autonation provide excellent customer service and are sure to go above and beyond for everyone who walks in the door! Jerry S. will forever have my business and I can guarantee that one phone call to him will have everyone excited and confident about buying a car from him at AutoNation!! Go see Jerry today! You will be so glad you did!!!

I got an awesome deal and a great saleman. Thank u Micheal Good.

I got an awesome car from an awesome staff and an awesome dealership!!!! No complaints on my end ^__^ S/O to Michael Good

I have a great experience at AutoNation Nissan Memphis. Micheal good all all the staff were very helpful and extremely nice. They were very patient with all my questions. I looked at 3 different cars, no high pressure. I am extremely satisfied with the Nissan Rogue I purchased, and would highly recommend, AuotNation Nissan Memphis.

Hello I bought i car from Autonation Nissan in Memphis, TN the process was real easy i got the deal i wanted and the sales person name was Steve M. he is an Excellent person to work with he has great composure and excellent tone in his voice, if u want your next car from Nissan go talk to Steve M. at Autonation in Memphis, TN. I promise you will not miss a deal with Steve M.

These folks are very good at this nissan dealer. They took very good care of me when I came in to purchase a new Armada. I would definitely keep this dealer at the top of the list if I am in the market to purchase another vehicle. They were clear, honest, and concise.

Great staff!

After I lost my old vehicle due to a total loss, I was little upset and confused in finding a good deal for a new vehicle. Mr. Steve O. helped me choosing a new Nissan Rogue. He is an excellent and dedicated employee in the dealership. I visited him 3-4 times and each time he gave me his precious time clarifying all my queries. He was very enthusiastic about his work and customers. He made me get what I actually wanted. After I left the dealership with my new vehicle, he remained in the contact and offered to visit him for any further assistance. I really appreciate. If I buy another vehicle in this city, I will definitely buy it from Mr. Steve O.

This was undoubtedly the EASIEST and MOST POSITIVE car buying experience I've ever had! I called Greg J. and spoke to him about the car I wanted and had found online in their inventory. My husband works for Fedex, so he was able to get the VPP paperwork done for me, and I got an online pre-approval from Nissan. Had them in hand when I walked in the dealership. EVERYONE made it a point to come over and introduce themselves, which I thought was very professional. The rest was a piece of cake! We settled on a very reasonable trade-in price for the 2011 Nissan Rogue, I signed the financial documents, and was out the door in a little over 2 hours total! Can't beat it! To top that off....Keith called to let me know he had a Samsung tablet they found under the seat when they were cleaning. HONESTY.....I LOVE it! So far, this dealership has displayed the utmost professionalism, and I would give them a 5-star rating, and my highest recommendation!

Mr. Steve is a wonderful salesman. He really took care of my husband and me when we went into the dealership. He took his time checking on the prices of the cars we were interested in and he worked to help us negotiate a great price for our Armada. I would highly recommend choosing Steve O. as your sales person at Auto Nation Nissan on Hacks Cross.

I just purchased a Ford Edge from the Nissan Dealership on Hacks Crossing Rd. The experience was great. The car salesman, Reggie H. was surprisingly down to earth and upfront. The manager was awesome, he went out of his way to make sure everything was on point. Josh, the finance manager was a breath of fresh air. I plan on giving Reggie a call when I'm ready to purchase my Nissan Maxima in a few months!

I recently purchased a Nissan Maxima for my son. Gregory was a very good salesman. was dreading the experience but it turned out to be very pleasant. I appreciated Gregory's assistance and handling. Everyone was very nice, including the finance closer Josh.

Just purchased an Infiniti at this dealership and my overall experience was pleasant. Steve M. was the sales representative and her was very nice.

I recently purchased a vehicle from Autonation Nissan Memphis and was very pleased with the service I received. The salesman, Shannon W. was very helpful and knowledgable. It was a great experience.

I recently purchased a vehicle from Autonation Nissan Memphis and was very pleased with the service I received. The salesman, Gregory J., was very helpful and knowledgable. It was a great experience.

I recenly purchased an Altima from AutoNation Nissan Memphis, located off Hacks Cross. Jerry S. was my salesperson. HE WAS AWESOME!! He was very professional and made me feel at ease about the purchase. He was very detailed oriented and reviewed every aspect from purchase to the car itself. I would highly recommend that anyone that is currently looking for a new or gently used vehicle to see Mr. S. He knows what he is doing!!!

Enjoyed the professionalism provided by Michael G. Will look him up when I purchase my next Nissan.

Really enjoyed working with Rob P. and Lowell W. Both are extremely professional. I felt they kept my needs as a customer a priority through the whole deal. They are honest and authentic in their dealings. I recommend them highly.

My sales experience with George S. at AutoNation Nissan in Memphis was excellent! It couldn't have been better. He is a true professional!

My company has purchased a number of vehicles from AutoNation Nissan over the last few years. They continue to provide great service and easy to work with sales reps which makes for a pleasant experience. Bought 2 Titans and a Pathfinder in the last week of 2013 and Shannon W went out of his way to accommodate my requirements - Highly recommend to anyone!

Auto Nation Nissan was a very friendly place to do business. I took my family with me to look at cars and learn the car buying experience, I initially settled on the Altima, but after some though I decided the Murano was a better fit, we were not able to agree on price, but they are very fair. Be prepared whenever you are making decision where money is involved.

It was the most relaxing car buying experience I have had. They had the best prices in the area. Shannon W., the salesperson, and Josh R., the finance manager, were patient with me and made it an enjoyable transaction.

I had an excellent experience with the sales staff at AutoNation. No high pressure sales tactics. Willing to negotiated a fair price. Steve O. was awesome, very kind & helpful.

I was very please with the way my auto buying experience went. My agent Reggie H. didn't try to deter me away from what I was looking for. He gave me a chance to test drive other automobiles to make sure that I was satisfied with my choice. I also was not pressured in buying. I love the way the sale went from start to finish.

I am very pleased with my buying experience with AutoNation Nissan. I bought a Frontier last year for myself and this year I purchased an Altima for my wife. Reggie H. was very knowledgeable and helpful with the entire process for both purchases. In both cases I had a good idea of the vehicle and features that I wanted and Reggie was able to guide me through the process with little effort. I am extremely pleased with both vehicles and think that I paid a fair price in both cases. I would greatly recommend this dealership and sales staff for their professionalism and helpfulness to the buyer.

Very professional staff.....enjoyable process that made the car acquiring experience very cofortable for a change

I needed to buy a new car. Wanted a Nissan because I really liked my Maxima that was on its last legs. Found a sweet Versa on the Dobbs website. I was able to send them an email from the website showing my interest. Soon, Reggie H. was calling and emailing, inviting me out for a test drive. He never strong-armed me, I never felt any big pressure. He and Terri S., the finance manager, got a me great deal and sweet, lightly-used car. I love my Versa. I and recommend Dobbs Nissan for anyone looking to buy a car.

My husband and I had been shopping around for a Nissan Murano for over two years. When we were finally ready to purchase one, we had a great deal of trouble finding the particular color that we wanted - Graphite Blue. After an online search, we found that what we wanted was in Memphis, Tennessee, at Dobbs Nissan, which is approximately 4 1/2 hours from home. Let me tell you, it was definitely worth the drive! Jim "Tank" Tankersley, our sales consultant, greeted us warmly when we walked in and immediately took us outside to look over the vehicle and take it for a test drive. Jim was extremely knowledgeable about the vehicle and told us about features that no other sales consultants had shown us in the two years we had been shopping around. When it came to negotiating the price, Roger (the sales manager) made us an awesome deal. Negotiating is usually uncomfortable and awkward, but not with Jim and Roger. I really feel like we paid a fair price for our Murano. When it came time to leave, Jim walked us out to the vehicle and took the time to answer all of our questions. He gave us his business card with his cell phone number and told us to call him anytime. You can't beat service like that! This morning, he called to make sure everything was great and to see if we had any more questions. We love our LE Murano and are so happy to have made the drive! Thanks, Jim and Roger!

The salesman was friendly, courteous, and professional. I like the fact that he was not at all pushy as most salesmen are. I was prepared to walk away from the deal at any time if ANYONE became pushy. We were able to deal and I feel as if I made a good deal. Every one from the Sales Manager (I can't remember his name but he was Hispanic) to the finance man Mr. Simmons were great. I will buy from Dobbs again and I will recommend friends and family. H. Simmons 2008 Nissan Frontier

We had a great experience. John Collins and his Sales Manager Chuck provided exceptional customer service. They didn't mess around. We quickly worked a great deal and got a good deal on my trade-in. John also took the time to walk me though all the setups for all the cool features on the Armada. I have already recommended this dealership to my friends and co-workers.

This was a great experience I have had in customer service in a while. The sale was so quick I couldn't believe it. I just stopped by one day after work and within 30 mins the Mr. Scott was shaking my hand saying congrats on my new purchase. Thank you Dobbs Nissan for making this a stress free purchase. I will certainly recommend this dealership to my friends and family.

Hello my name is John Bolden, I recently purchased a 2010 Altima at Dobbs Nissan, Hacks Cross. I was assisted by Matt Abbott a young professional sales consultant, that did everything to my satisfaction to make this deal work. Although I have never previously owned a Nissan, after Matt's detailed information about Nissan products, I was sold. I was very pleased with the service at Dobbs and I would recommend Matt, Chuck and the rest of the sales team to anyone that is interested in purchasing a Nissan. Overall my expectations were met or exceeded by everyone involved in my new Altima purchase.

We had an exceptional experience at Dobbs Nissan with our salesman Derrell Smith. He was not only very helpful and friendly, he knew everything we needed to know about the car. He went out of his way for us and we really appreciate it. We also would like to thank the manager. When the time comes for us to buy another vehicle, we will go right back to Dobbs Nissan. Thanks again for an outstanding experience.

I bought a vehicle for the first time in February of earlier this year and had a wonderful experience with the salesman Darrell Smith and the finance department as well. I felt comfortable and all of my questions were answered concerning my new vehicle. Everyone was all smiles. Even the service department is awesome in letting me know everything that is going on with my vehicle. I recommend for everyone to go to Dobbs Nissan. You will be pleased when you leave there!

Needless to say, as a first time car buyer, I had many questions and concerns. At the time of my purchase I had a vehicle that was being leased from another dealership and had no clue where to start! Kevin Riche & Brady Cayet were extremely helpful in numerous ways. Both employees were able to clearly explain to me my financing options, etc. to where I not only understood the information but to where I could also feel comfortable about my purchase. Their helpful service has continued even after making my purchase. Any questions or concerns that have arisen since my purchase have been addressed and resolved immediately. I can confidently state that both employees and Dobbs Nissan as a whole are more than willing to go above and beyond in order to make your purchase as smooth and hassle-free as possible! I've never been more confident and satisfied with any other purchase to the degree that I have been with my new vehicle from Dobbs Nissan.

Great experience! No pressure. The customer is allowed to scan the lot with a hassle free environment. Upon finding an auto of interest, I located a sales rep (BRADY) and took the vehicle on a test drive. He had a great sense of the vehicle and the vehicle's history. He was able to answer our questions immediately without running to pull a file and find answers. We ended up purchasing the vehicle and left with a very positive experience about Dobbs and their staff.

We had the best experience ever at Dobbs Nissan. My sales person Lowell was unlike any other, and we have purchased many cars. His knowledge of the product was amazing and took the time to go over every option on the Murano and even set our favorite radio stations. The manager Kevin was also extremely helpful and very professional. He didnt play games or waste our time unlike many other managers we have dealt with in the past. He kept his word and honored the price with out any hesitation. We bought a car from Dobbs many years ago and were not impressed with the whole deal, but its obvious to us that this store has made some major changes and now has made customer service the #1 priority. This is the only dealership we will ever buy cars from again. We LOVE our new Murano.

We bought a new 2008 Nissan Sentra. Got home way after dark so caught a lot of bugs. Next day washed the care and noticed 4-5 small scratches. Called the dealer told us the bring it back in. They had a person who touches up scratches. He did a great job cannot find the scratches. So they did as promised. Also gave us two coupons for 1st two oil changes for having to come back for the scrtaches. Also although they offered a loaner if we wanted they said if probably would not take long....we waited it did not take long. The waiting area leaves something to be desired but I understand they are building at a new location. Also I mentioned they odo reading was wrong. They did an affidavitt to corrent the odo reading. We traded our old car. The salesman called a few days later and asked what kind of oil we also used the the car so he could pass this along to the next purchaser. I thought that was a nice touch for their used cars...trying to help the next purchaser by providing info.

I bought an 2008 Nissa Sentra. The sales person was very nice. Not pushy or overbearing and we felt like we good a good deal after the usual negotiating process....you know....they tell you what they can give you for your car blah blah, you tell them no.....they ask you to through out a figure they can go back to the sales manager with....they come back. We paid only $200 more than we set out to pay when we left home but the car we got turned out to be the SL model with a lot more features on it, so it was good. One advice though....we test drove the car yes, but guess the electronic odometer reader was on the trip mode. Purchased the car, they cleaned it up, filled the tank and we headed home. Papers said car had 8 actual miles on it. My husband pushed the trip meter button and tada.....the car had 221 miles on it! Also we got home after dark so the car got a lot of bugs on it. Therefore the next day we washed the car. In washing the car I found to scratches one in front of each fender well on the left side and one small pin head sized nic of paint out by the drivers door handle. We called the dealer the next day. He said the mileage was just from the car being test driven and possibly swoped between dealer lots. He said the milage stated would be corrected by affidavite and he would send us a copy. The scractches he said they would fix to bring the car in and leave it for the day....they would give us a loaner car to ride around for the day so would not have to sit around all day. So I'll post again the let all know if they keep their word on these two things. My advice though is to look the car over more thoroughly than we did and check the odometer reading so you won't have any surprises. We live 80 miles away from the dealership so it will be a little hassle to take it back for the touch up. As far as the extra 221 miles.....oh well.