Shopping for My Daughter's First Car for 16th Birthday -- Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience I visited 6-7 dealerships about a month ago to test drive a variety of vehicles to see what I thought would be a good fit for my daughter. Last Saturday, I got up early did some research, and went out searching for 2 vehicles, Toyota RAV4 and Nissan Rogue. Spent all day, going all over memphis visiting 12 dealerships. Actually found a couple of possibilities. Decided to visit the last dealership on my list AutoNation NISSAN to look at a Rogue. I was greeted by a young man, who's approach I greatly appreciated - Jonathan Fought. (I hate when I'm greeted with a cocky, prideful, and/or arrogant Sales person that don't greet me with the intent to help me with what I'm looking for.) Jonathan Faught greeted me and he began for first LISTENING to me and what I was looking for. I felt he wasn't pushy, but instead was genuinely interested in HELPING ME the customer. (so far he was 2 for 2 in my book). Then he showed me what you had to offer in line with what I was looking for. He went over the features and benefits of the vehicle (again without being pushy or aggressive... 3 for 3 now). Took the Rogue out for a short test drive. I loved the way it handled and braking and I was convinced that the Rogue was going to be the car for my new 16 yr old. Now, it was just a matter if I was going to be able to buy it here or go back to 2 other options I had found early that morning. Both other vehicles 2011 were 1 owner with 32-36K miles. I really liked the car, Jonathan's attitude and approach towards me and I wanted to drive back to Bartlett to get my wife so she could see it and test drive if she wanted to. Then one of the Managers stepped in (can't remember his name) and offered to allow me to just take the vehicle to Bartlett to show my wife (I really appreciated the pro-active attitude and willingness to do everything possible and gave me the impression that the customer comes first). Then he went over the CarFax report and explained further how the report worked, what to look for and benefits of it. All of this still happened as I was leaving the dealership without the intent of buying the car because of the price being a little out of my budget. Now we're 4 for 4, I was truly impressed with the level of professionalism, courtesy, customer-first approach. After understanding the CarFax report and the value of being able to see the service records for this vehicle. I decided that I might want to adjust my budget just slightly in order to have this peace of mind of knowing what I was getting. All that said....I would highly recommend allowing this dealership the opportunity to help you with your search for a new or used car. I genuinely had a CUSTOMER COMES FIRST Experience with Jonathan leading the way. We decided to purchase the vehicle and surprise my daughter with it that night. They even lent us a big red bow to put on the vehicle (once again.... taking care of all the customer's needs). Since, the purchase, Jonathan has been following up with me to check to see if I had any questions, concerns or anything he might be able to help us with. Jonathan - "My job didn't end when you left the store, please know I'm always available to help" Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Salesman: Jonathan Faught Dealership: AutoNation NISSAN 901-759-6100 Address: 4140 Hacks Cross Road, Memphis TN 38125
Bryan Chapman
May 16, 2015